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Mary Kay is one of the best-known direct sellers of women's cosmetics in the world. Its channel strategy is to use independent beauty consultants, who are independent distributors, to sell directly to consumers. Its compensation plan is multilevel, providing commissions to distributors on their own sales as well as the sales of the distributors they recruit. At the time of the case, the company is grappling with a well-established change in consumer behavior—the decline of the stay-at-home mom as she returns to the workforce—combined with the opportunities offered by Internet selling. Focuses on the company's efforts to move with consumer demand and behavior, while remaining true to its core goal of “Improving Women's Lives.” Discusses ways Internet technology can be used throughout the company's channel and supply chain structure, not just as a route to market.

Describes the work and results of a project to accelerate the pace of change in vocational education and training, involving college staff, employers and students. First reviews the approach and then gives illustrative examples of practice.

Describes the work and results of a project to accelerate the pace of change in vocational education and training, involving college staff, employers and students. First reviews the approach and then gives illustrative examples of practice.

Malcolm Ramsay's article looked at the empowerment of older people through good advice and information. Continuing this theme in our next article, Carol Munn‐Giddings et al describe a unique project that has equipped older people with the necessary research skills to go after the information themselves and is giving them the confidence to directly shape local services. Providers and commissioners ‐ beware!

Further Education in England today is over-regulated, over-inspected, and has suffered from an increasingly interventionist government agenda. Trainee teachers entering the sector are required to undertake regular reflective work, traditionally in the form of a written journal. However, where trainees use creative methods for reflection, such as stories, films, drawings, photography, and models, greater “reflexivity” and connection of theory to practice become apparent. This led me, as a teacher-educator, to inquire further into our practice, examining the impact that creative reflective expression might have on the teachers themselves, their resilience, and their ability to subvert the oppressions of the current education system. Drawing on a collaborative inquiry between myself as teacher-educator, and student/colleague David Ball, this chapter recounts the story of a year of experimentation through the coming together of a student-teacher artistic assemblage which pushed the boundaries of our teacher training curriculum and formal notions of “research”. We found that we moved in new configurations of “teacher-artist”, “student-curator”, and “audience-class” towards a notion of ourselves of “cosmic artisans” (Delueuze and Guattari, 1987) to share with the world our painful, emergent and embodied experiences of “becoming teacher”.

The purpose of this paper is to consider recent developments in student engagement practices within higher education institutions (HEIs) and to reflect upon the practical reality and challenges faced by HEIs as they develop such practices.

Consideration is given to theoretical understandings around institutional and social power relations and to the influence such relationships can have on the development of student engagement practices within HEIs. The work of Giroux, Freire and Foucault is drawn upon to help develop and deepen understanding of the power relationships at play within HEI student engagement practices.

It is argued that the power imbalance ingrained within student‐tutor relationships serves to constrain how students act and respond in the presence of tutors, and this can have significant implications in terms of the extent to which student engagement practices genuinely capture the perspectives, interests and visions of students.

Thought needs to be given to how HEIs will balance student engagement with academic work. The historical hierarchical staff‐student relationship will need to be challenged and re‐defined as some staff and students move outside of their comfort zones in order to work as partners and develop mutual understandings around, for example, practices of assessment, curriculum and teaching, and seek to improve the quality of student's HEI experiences.

The paper develops and deepens our understanding of the power relationships at play within HEI student engagement practices and opens up debates about the potential of student engagement practices in HEIs and the related dilemmas which surround the development of such practices.

The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources and research and computer skills related to retrieving, using, and evaluating information. This review, the twenty‐first to be published in Reference Services Review, includes items in English published in 1994. A few are not annotated because the compiler could not obtain copies of them for this review.