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This paper discusses how Kent Social Services addresses situations in which one vulnerable adult abuses another. This can challenge professional competencies and open up services to outside investigation but, say the authors, a punitive approach will undermine efforts to ensure that abuse by service users is recognised and dealt with appropriately.

Kent was one of the first social services departments to develop a specific adult protection policy in 1987. This paper charts the development of policy and references key landmarks on this journey from the perspective of the policy manager's role. Opportunities are also taken to identify the key learning from this experience and the main challenges for the newly emerging safeguarding agendas.

This paper argues for a case management rationale in adult protection management and practice, drawing insights from a series of linked training initiatives and an evaluation of the role of the specialist adult protection co‐ordinator. An explicit case managed approach contrasts with much current practice for adult protection, where responsibilities often vary widely within, between and across agencies and professional and worker roles.