Search results

1 – 10 of 186
Content available
Article
Publication date: 13 March 2017

Michael Murray, Carol Holland and Elizabeth Peel

Downloads
488

Abstract

Details

Working with Older People, vol. 21 no. 1
Type: Research Article
ISSN: 1366-3666

To view the access options for this content please click here
Article
Publication date: 29 May 2007

Stacey Menzel Baker, Jonna Holland and Carol Kaufman‐Scarborough

This paper aims to extend understanding of the cues that customers with disabilities use to judge inclusion/welcome (or not) in interactions in retail stores.

Downloads
4775

Abstract

Purpose

This paper aims to extend understanding of the cues that customers with disabilities use to judge inclusion/welcome (or not) in interactions in retail stores.

Design/methodology/approach

Critical incident interviews were conducted with 115 informants who provided rich descriptions of 113 welcoming incidents and 105 unwelcoming incidents. Interview transcripts were content analyzed to determine inductively the cues customers with disabilities use to perceive welcoming.

Findings

Four primary situational factors explain to what perceptions of welcome/inclusion are attributed: service personnel; store environmental factors; other customers; and product/service assortments. Further, a disability becomes salient only when there is an interaction between these situational factors and consumers' disabilities.

Research limitations/implications

The findings suggest an extension to Bitner's servicescape conceptualization in that it specifies that the assessment of an environment as enabling or disabling is important for at least some customers in deciding whether they should stay, go, or return to a particular servicescape.

Practical implications

The results reveal that consumers with disabilities should be viewed as customers first, and only as possessing a disability in particular interactions in the customer‐firm interface.

Originality/value

This research presents the views of a set of customers who are under‐represented in research samples. It discusses how not all people with disabilities are alike and begins to develop a deeper understanding of their behavior as consumers. The research is valuable for retail managers and service providers who need useful information for training employees, for designing servicescapes that are welcoming for consumers with disabilities, and for fulfilling the inclusive intent of the Americans with Disabilities Act (ADA). It will also be of interest to academics who are engaged in research that attempts to improve the quality of life for consumers.

Details

Journal of Services Marketing, vol. 21 no. 3
Type: Research Article
ISSN: 0887-6045

Keywords

To view the access options for this content please click here
Article
Publication date: 1 March 2002

Abstract

Details

Working with Older People, vol. 6 no. 1
Type: Research Article
ISSN: 1366-3666

To view the access options for this content please click here
Book part
Publication date: 13 March 2019

Marta F. Suarez

This chapter interrogates gender, inner conflict and narrative arcs of the characters of Daryl Dixon and Carol Peletier in the TV series The Walking Dead.From the outset…

Abstract

This chapter interrogates gender, inner conflict and narrative arcs of the characters of Daryl Dixon and Carol Peletier in the TV series The Walking Dead.

From the outset, these two characters are constructed in line with traditional gendered stereotypes, yet they both go through a transformation during the series, moving away from their starting point. Carol and Daryl are introduced to the audiences in scenes that situate them within traditional gendered roles and spaces. Thus, Carol is presented as submissive, compliant and obedient; she speaks with a soft voice and is positioned within domestic spaces in the camp site: by the camp fire, by the washing spot in the lake, inside the tent, etc. In contrast, Daryl is presented as a loner and a hunter, is referred to as a volatile person and portrays a physical appearance that echoes redneck masculinities (O’Sullivan, 2016).

This chapter will engage with theories of performativity and gender in relation to character design, in order to analyse and compare the ways in which these two characters challenge the gender stereotype through actions, yet often conform to it through the inner conflict and the solutions adopted.

Details

Gender and Contemporary Horror in Television
Type: Book
ISBN: 978-1-78769-103-2

Keywords

To view the access options for this content please click here
Article
Publication date: 1 April 1988

Paul Nieuwenhuysen

The following bibliography focuses mainly on programs which can run on IBM microcomputers and compatibles under the operating system PC DOS/MS DOS, and which can be used…

Abstract

The following bibliography focuses mainly on programs which can run on IBM microcomputers and compatibles under the operating system PC DOS/MS DOS, and which can be used in online information and documentation work. They fall into the following categories:

Details

The Electronic Library, vol. 6 no. 4
Type: Research Article
ISSN: 0264-0473

To view the access options for this content please click here
Book part
Publication date: 13 March 2019

Emilio Audissino

The Final Girls (Todd Strauss-Schulson, 2015) is the story of a group of teenage friends that, during the screening of a Friday the 13th-like 1980s slasher horror, happen…

Abstract

The Final Girls (Todd Strauss-Schulson, 2015) is the story of a group of teenage friends that, during the screening of a Friday the 13th-like 1980s slasher horror, happen to be sucked into the film. Trapped in the gruesome narrative, they have to survive the deranged killer that haunts the premises of the campsite by applying their knowledge of the rules and cliches of the slasher genre. The film is of interest not only because it mixes horror and comedy and exaggerates the horror genre’s conventions – as Scream and other neo-slashers already did. By employing the device of the screen rupture, the film constructs a complex network of self-reflexive moments and intertextual references. The metalinguistic play involves in particular the notoriously sexophobic and gender-led dynamics of the 1980s slashers – those more emancipated girls who have sex are killed; the most prudish girl is the one that eventually manages to defeat the monster, the ‘Final Girl’. In this sense, the film is almost like a video essay that reprises and illustrates one of the most seminal study of the slasher genre, Carol Clover’s 1992 Men, Women, and Chainsaws: Gender in the Modern Horror Film. The chapter presents the defining elements of the slasher subgenre as theorized by Clover and then focusses on the analysis of the metalinguistic elements of The Final Girls vis-à-vis Clover’s classic text.

Details

Gender and Contemporary Horror in Film
Type: Book
ISBN: 978-1-78769-898-7

Keywords

To view the access options for this content please click here
Book part
Publication date: 13 March 2019

Zeynep Koçer

Since 2004, Turkish cinema has been witnessing an emergence of horror genre, now flooded with stories of possession by malevolent jinn, as transgressive, volatile figures…

Abstract

Since 2004, Turkish cinema has been witnessing an emergence of horror genre, now flooded with stories of possession by malevolent jinn, as transgressive, volatile figures of abjection. These female-centred narratives rely both on Islamic cosmology and myths and folktales of pre-Islamic Anatolian oral culture. The chapter will first explore the reasons horror has been neglected in the century-long history of cinema in Turkey and move on to highlight the socio-economic, cultural, and political contexts that were catalysts for the horror genre’s emergence. Then, the chapter will discuss the codes and conventions of the genre and explore the unique place of Alper Mestçi’s 2007 film Haunted (Musallat), among its contemporaries in terms of the ways in which the film challenges these established codes and conventions. In analysing Haunted, the chapter will use the theoretical framework of Barbara Creed, Carol J. Clover and Julia Kristeva to discuss the monstrous-feminine and masculinity as abjection.

To view the access options for this content please click here
Article
Publication date: 1 February 1986

Gary D. Barber and Carol Burroughs

This eighth annual survey of American history reference sources includes reviews of seventeen new books, most of which were published in 1984. (The two 1983 imprints were…

Abstract

This eighth annual survey of American history reference sources includes reviews of seventeen new books, most of which were published in 1984. (The two 1983 imprints were received after the seventh survey went to press.) While the annual survey was never intended to be all‐inclusive, the authors have tried to review as many new, general‐interest titles as possible. As always, the authors have based their evaluations on copies in hand.

Details

Reference Services Review, vol. 14 no. 2
Type: Research Article
ISSN: 0090-7324

To view the access options for this content please click here
Article
Publication date: 1 August 1993

James O′Hara and Carol Ann Frodey

Suggests that, in many cases, where formerly excellentmanufacturing companies have suffered a decline in their fortunes, theyfailed because they did not change with their…

Abstract

Suggests that, in many cases, where formerly excellent manufacturing companies have suffered a decline in their fortunes, they failed because they did not change with their customers; their operations were too remote. Considers how this might be avoided by applying a service quality model to manufacturing. Examines the differences between service and manufacturing operations and highlights the difficulties which manufacturing companies have in being close to their customers. Provides definitions of quality for products and services before presenting the model. Describes the features of the model – taking a total view, achieving a balance between expectations and delivery, system design and response to change‐as they apply both to service and manufacturing. Highlights the need to exceed expectations to maintain a competitive edge. Argues that, whilst this is achieved through committed staff in service industries, this same commitment can, with appropriate communication, be achieved in manufacturing companies.

Details

Management Decision, vol. 31 no. 8
Type: Research Article
ISSN: 0025-1747

Keywords

To view the access options for this content please click here
Article
Publication date: 1 February 1993

Thomas A. Peters

The purpose of this article is to present an overview of the history and development of transaction log analysis (TLA) in library and information science research…

Abstract

The purpose of this article is to present an overview of the history and development of transaction log analysis (TLA) in library and information science research. Organizing a literature review of the first twenty‐five years of TLA poses some challenges and requires some decisions. The primary organizing principle could be a strict chronology of the published research, the research questions addressed, the automated information retrieval (IR) systems that generated the data, the results gained, or even the researchers themselves. The group of active transaction log analyzers remains fairly small in number, and researchers who use transaction logs tend to use this method more than once, so tracing the development and refinement of individuals' uses of the methodology could provide insight into the progress of the method as a whole. For example, if we examine how researchers like W. David Penniman, John Tolle, Christine Borgman, Ray Larson, and Micheline Hancock‐Beaulieu have modified their own understandings and applications of the method over time, we may get an accurate sense of the development of all applications.

Details

Library Hi Tech, vol. 11 no. 2
Type: Research Article
ISSN: 0737-8831

1 – 10 of 186