Search results

This study aims to examine the relationships among leader–member exchange (LMX), employee voice, team–member exchange (TMX), employee job satisfaction and employee commitment to customer service (ECCS) across the USA and Chinese cultures within the hotel context.

An online survey was completed by hotel employees across the USA (n = 315) and China (n = 363). The data were analyzed using structural equation modeling.

The findings of this study imply that the relationships among constructs between two nations are very similar, with a few significant differences. Specifically, this study shows that there are significant differences between the USA and China regarding the effects of LMX on employee voice, TMX, job satisfaction and ECCS.

The research should be extended with more than two national cultures to increase the generalizability of the research findings. Primary implication is that leader in China, and the USA should seek to build LMX quality to reap organizational benefits.

This study can help global hospitality firms develop management strategies effectively.

The study’s findings provide researchers with a better understanding of the LMX framework across USA and Chinese cultures. It also verifies the underlying relational effects among LMX and its outcomes across different nations, thus offering global hospitality organizations best management practices across cultures. Further, this study seeks to fill gaps in previous LMX and employee voice studies by providing robust explanations of the cultural influences on LMX framework across nations.

This study aims to examine the effects of employee voice (EV) and team-member exchange (TMX) on employee job satisfaction (EJS) and affective commitment to an organization among Gen Y employees of hotel companies in the USA and China.

Using a Qualtrics panel, a self-administered online survey was completed by Gen Y hotel employees in the USA and China. Multiple-group structural equation modeling analysis examined relative moderating effects on the proposed framework.

The effect of EV on EJS was greater in China than in the USA. However, Gen Y hotel employees in the USA who experience high-quality TMX are more likely to have greater EJS than they would in China.

Further studies need to be carried out in other hospitality sectors or non-hospitality business areas with different cross-national contexts.

Chinese hotel managers need to develop effective ways to encourage Gen Y EV. To promote TMX of Gen Y employees in the USA, supporting team-oriented projects and/or evaluations can be an effective way.

This study advances previous cross-cultural studies by focusing on a generation subculture. It makes significant contributions to the hospitality literature, as it is the first among research studies that examines Gen Y employees’ extra-role behavior (EV) and TMX across different national cultures: the USA vs China.

This paper develops an empirical means of tracking involvement in a relational double‐bind in hostage negotiations as a means of monitoring the extent to which the hostage takers developed more cooperative or competitive relational parameters with police negotiators. Verbal immediacy was used to track the hostage takers double bind problems across nine different hostage negotiations. The results indicated that the purpose for taking hostages greatly influenced the kinds of paradoxes displayed by the hostage takers. Mentally ill hostage takers became cooperative early in the negotiation, but then turned more competitive as the negotiation unfolded. Hostage takers caught in the act of committing a crime became competitive early and then became more cooperative as time elapsed The hostage takers involved in domestic violence remained competitive throughout the interaction.

The purpose of this paper is to outline Tim Hanni’s vinotype theory and to test some of the theories foundational propositions. Specifically, this paper tests whether the wine preferences of novice wine consumers can be predicted using novice consumers’ historic and current food and beverage consumption patterns and preferences.

The sample consists of college students at a large Midwest University in the USA with an average age of 21.5 years. Data are collected via focus group (n = 4), a web-based survey (n = 231) and via recorded hedonic responses to food and wines in a controlled lab setting (n = 75). Correlation, regression and factor analyses are performed.

The findings support the vinotype theory. Predicted order and structure was found and near-past consumer consumption patterns and preferences predicted the consumer wine preferences of novice wine consumers.

The use of a convenience sample of college-student wine drinkers from a single university in Midwestern USA limits the paper. While the paper provides support for the vinotype theory, the results are not generalizable to other countries, regions or populations with a different wine-consumption culture. Additional research is necessary to further test and validate the vinotype theory and model.

The support for the foundational propositions of the vinotype theory suggests that it is reasonable to consider adopting the vinotypic approach. Businesses that sell wine can have their sales and service staff use the vinotypic approach to assist consumers in selecting wines the consumer will find delicious. This should lead to customer satisfaction and possible repeat sales/visits. Consumers can use the vinotype theory to develop an understanding of which wines they like and the reason for liking such. Researchers should use this foundational support to test the model outright.

This is a first academic review of the vinotype theory and a first test of the theory’s foundational propositions independent of the theory’s author. This paper is important, as it provides some independent support for the vinotype theory. The vinotype theory provides a basis for increased understanding and clarity in the realm of wine choice and preference.

The establishment and implementation of a relatively strict immigration regime in Norway has taken place within a vocabulary of equality, humanity, social justice and decency. One aspect is an insistence on a “restricted and controlled” immigration in order to protect a state of equality in Norway and avoid the emergence of a new “underclass.” Another is the stress on Norway’s humanitarian traditions and the rich country’s responsibility towards people in need, also globally. A whole rhetoric has evolved where immigration politics appears as a matter of decency, somehow apart from the more pragmatic tug-of-wars affecting other fields of politics. On the one hand, a “restricted and controlled” immigration is necessary in order to protect certain moral qualities of Norwegian society. But on the other, immigration politics has also appeared as an indicator of the moral qualities of the Norwegian nation-state thus requiring “decent policies” in order not to threaten the image of a nation embodying such moral qualities.