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Article
Publication date: 1 March 2003

Eunsup “Daniel” Shim and Jooh Lee

This paper attempts to examine a canonical (simultaneous) relationship between service industry CEOs' compensation and corporate performance with respect to accounting‐based and…

Abstract

This paper attempts to examine a canonical (simultaneous) relationship between service industry CEOs' compensation and corporate performance with respect to accounting‐based and market‐based performance measures. In addition, this study examines the effect of firm size on compensation. The results of this study suggest that executive compensation depends simultaneously on both market‐based and accounting‐based performance measures. EPS, ROA, ROE and Market Rate of Return are positively associated with both cash compensation and long‐term compensation. Firm size is also positively related to the long‐term compensation.

Details

Review of Accounting and Finance, vol. 2 no. 3
Type: Research Article
ISSN: 1475-7702

Keywords

Article
Publication date: 1 March 2005

M. Douglas Voss, Roger J. Calantone and Scott B. Keller

This work seeks to examine how front‐line employee performance and interdepartmental customer orientation affect the service, supply chain, and financial performance of US…

5652

Abstract

Purpose

This work seeks to examine how front‐line employee performance and interdepartmental customer orientation affect the service, supply chain, and financial performance of US distribution centers.

Design/methodology/approach

The authors approached this subject by utilizing works from the supply chain management, services marketing, total quality management, and logistics personnel literature. Surveys were administered in 18 distribution centers across the USA and canonical correlation was employed to test the propositions that front‐line employee performance and interdepartmental customer orientation have a positive effect on distribution center service, supply chain, and financial performance.

Findings

Findings indicate that high levels of front‐line employee performance and interdepartmental customer orientation a positive effect on distribution center service and supply chain performance. The relationship of the two independent variables to distribution center financial performance was only partially supported.

Research limitations/implications

The research did not explore how higher levels of front‐line employee performance may be obtained and may not be generalizable beyond a distribution center setting. For researchers, the results may be utilized in studies of logistics best practice. Moreover, studies investigating market orientation may find the results useful, as previous contributions have shown interdepartmental customer orientation to be positively related to the market orientation of the firm.

Practical implications

The results provide managers with evidence supporting the value of front‐line employees and the importance of encouraging departments to service other departments in a customer‐oriented manner.

Originality/value

This is the first study to detail the relationship between interdepartmental customer orientation and firm performance in a logistical setting, and adds further credence to the importance of front‐line distribution personnel in the delivery of quality output.

Details

International Journal of Physical Distribution & Logistics Management, vol. 35 no. 3
Type: Research Article
ISSN: 0960-0035

Keywords

Article
Publication date: 29 April 2014

Kaisheng Zeng, Xiaohui Luo and Yinglin Liu

The purposes of this paper are to find out the correlations between the changes of food companies’ environments and the strategic reactions of food companies after the media…

Abstract

Purpose

The purposes of this paper are to find out the correlations between the changes of food companies’ environments and the strategic reactions of food companies after the media disclosed that there were food safety incidents out there in the food markets.

Design/methodology/approach

This paper uses a randomly sampling survey of 139 food enterprises in China. After statistical significance and statistical power were examined, canonical correlation analysis was used as the main data analysis technique of this research.

Findings

Based on the environment-strategy paradigm, the authors found that the changes of the competition environment, resource environment, and institution environment in the food industry have significant association with food companies’ strategic reactions such as public relations, networking with firms and futurity after food safety incidents in the food market were disclosed.

Originality/value

The paper is the first to quantitatively examine the relationships between the changes of food companies’ environments and the strategic reactions of food companies after the media disclosed that there were food safety incidents in the food markets. The findings of this paper send novel and important messages to government decision makers and the public, evidencing how food companies strategically respond to external environmental changes, and suggesting that the institution-builder as well as the media have more work to do in the aftermath of food safety incidents.

Details

China Agricultural Economic Review, vol. 6 no. 2
Type: Research Article
ISSN: 1756-137X

Keywords

Article
Publication date: 6 February 2017

Heba Abou-El-Sood and Osama El-Ansary

Motivated by massive bank failures during the financial crisis and the remarkable resilience of Islamic banks (IBs), this paper aims to analyze the interdependencies between…

1366

Abstract

Purpose

Motivated by massive bank failures during the financial crisis and the remarkable resilience of Islamic banks (IBs), this paper aims to analyze the interdependencies between asset/liability portfolio choices of IBs in emerging markets.

Design/methodology/approach

The authors collect data from the financial statements of IBs in the Middle East and North Africa region and Southeast Asia during the period 2002-2012. Using canonical correlation analysis, the authors investigate the degree of interdependencies between the asset/liability accounts unique to IBs and how their ALM models work at times of economic turmoil.

Findings

IBs tend to make decisions on sources of finance based on their asset portfolio choices. The interdependencies are stronger for small banks. IBs direct more of their investments to risk-mitigating instruments that share the risk with the borrower/client and are based on the purchase and sale of real goods rather than financial instruments. Additionally, banks tend to rely less on equity to finance their investments during economic boom and increase their equity holdings during economic bust.

Practical implications

This paper contributes to research on an under-researched, globally growing finance sector. It extends research on ALM while providing novel evidence using non-standardized asset/liability accounts unique to IBs.

Originality/value

The analysis of unique accounts has not been discussed in prior studies, which mainly used standardized account balances to compare Islamic and conventional banks. Moreover, the resilience of IBs and whether their ALM models are superior at times of turmoil has remained a black box. The results of this study are relevant to unravel this unanswered question.

Details

Pacific Accounting Review, vol. 29 no. 1
Type: Research Article
ISSN: 0114-0582

Keywords

Article
Publication date: 1 December 1999

Li‐Wei Mai and Mitchell R. Ness

Analyses customer satisfaction with mail‐order speciality foods in the UK and examines the relationship between satisfaction with eight attributes of mail‐order speciality food…

2789

Abstract

Analyses customer satisfaction with mail‐order speciality foods in the UK and examines the relationship between satisfaction with eight attributes of mail‐order speciality food and their association with overall satisfaction and likelihood of future purchase. Univariate analysis reveals that a high proportion of mail‐order customers experience satisfaction with each of the eight mail‐order attributes, reflected in a high proportion of customers who are satisfied overall and who intend to repurchase the products in the future. Canonical correlation analysis reveals a statistically significant relationship between one set of variables, overall satisfaction and likelihood of future purchase, and another set of variables, the eight mail‐order attributes. Consequently the results indicate that customer satisfaction is associated with service aspects of mail‐order such as the order process and delivery service as well as physical product attributes such as product quality.

Details

British Food Journal, vol. 101 no. 11
Type: Research Article
ISSN: 0007-070X

Keywords

Article
Publication date: 9 October 2009

Jordan Shropshire

The paper focuses on intentional information security breaches by insiders. The purpose is to assess the relationship between insiders' backgrounds and motivations and their…

1766

Abstract

Purpose

The paper focuses on intentional information security breaches by insiders. The purpose is to assess the relationship between insiders' backgrounds and motivations and their deviant behaviors. Two outcome variables, information technology (IT) espionage and IT sabotage, are correlated with four predictors, financial changes, relationship strains, substance abuse, and job changes.

Design/methodology/approach

Some 62 cases of intentional information security breaches by insiders are examined using canonical analysis.

Findings

The results indicate that a significant relationship exists between financial hardship, relationship strains, and the theft and sale of proprietary data by insiders; and recent firings, substance abuse, and relationship strains are related to information system sabotage.

Research limitations/implications

Because little or no research has been conducted on this topic, there is a lack of validated measures for variables associated with information security. Thus, the measures used in this paper are necessarily simplistic. Because few organizations report information security weaknesses, the sample is relatively small.

Practical implications

In the majority of cases included in this paper, it is found that the insider convey a number of warning signs before committing the security breach. After reading this paper, diligent managers should be able to identify potential security breaches.

Originality/value

This is one of the first studies to explore insider security breaches using canonical analysis.

Details

Information Management & Computer Security, vol. 17 no. 4
Type: Research Article
ISSN: 0968-5227

Keywords

Article
Publication date: 8 February 2016

Xianfeng Zhang, Yang Yu, Hongxiu Li and Zhangxi Lin

User-generated content (UGC), i.e. the feedback from consumers in the electronic market, including structured and unstructured types, has become increasingly important in…

2264

Abstract

Purpose

User-generated content (UGC), i.e. the feedback from consumers in the electronic market, including structured and unstructured types, has become increasingly important in improving online businesses. However, the ambiguity and heterogeneity, and even the conflict between the two types of UGC, require a better understanding from the perspective of human cognitive psychology. By using online feedback on hotel services, the purpose of this paper is to explore the effects of satisfaction level, opinion dispersion and cultural context background on the interrelationship between structured and unstructured UGC.

Design/methodology/approach

Natural language processing techniques – specifically, topic classification and sentiment analysis on the sentence level – are adopted to retrieve consumer sentiment polarity on five attributes relative to itemized ratings. Canonical correlation analyses are conducted to empirically validate the interplay between structured and unstructured UGC among different populations segmented by the mean-variance approach.

Findings

The variety of cognitions displayed by individuals affects the general significant interrelationship between structured and unstructured UGC. Extremely dissatisfied consumers or those with heterogeneous opinions tend to have a closer interconnection, and the interaction between valence and dispersion further strengthens or loosens the relationship. The satisfied or neutral consumers tend to show confounding sentiment signals in relation to the two different UGC. Chinese consumers behave differently from non-Chinese consumers, resulting in a relatively looser interplay.

Practical implications

By identifying consistent opinion providers and promoting more valuable UGC, UGC platforms can raise the quality of information generated. Hotels will then be able to enhance their services through the strategic use of UGC by analyzing reviews with dispersed low-itemized rating and by addressing the differences exhibited by non-Chinese customers. This analytical method can also help to create richly structured sentiment information from unstructured UGC.

Originality/value

This paper investigates the variety of cognitive behaviors in the process when UGC are contributed by online reviewers, focussing on the consistency between structured and unstructured UGC. The study helps researchers understanding emotion recognition and affective computing in social media analytics, which is achieved by exploring the variety of UGC information and its relationship to the contributors’ cognitions. The analytical framework adopted also improves the prior techniques.

Article
Publication date: 1 November 2002

Christopher R. Moberg, Bob D. Cutler, Andrew Gross and Thomas W. Speh

Although information exchange among trading partners is consistently mentioned as a key requirement of successful supply chain management implementation, research on information…

4189

Abstract

Although information exchange among trading partners is consistently mentioned as a key requirement of successful supply chain management implementation, research on information exchange is scarce. This lack of research provides little guidance and support for those managers interested in improving their logistics operations through increased information exchange. The main goal of this paper is to identify potential antecedents of information exchange. Questionnaires were sent to logistics managers at manufacturing firms in several industries. The results of this exploratory study are detailed and the implications for logistics managers discussed.

Details

International Journal of Physical Distribution & Logistics Management, vol. 32 no. 9
Type: Research Article
ISSN: 0960-0035

Keywords

Article
Publication date: 12 January 2018

Anuj Singla, Inderpreet Singh Ahuja and APS Sethi

The purpose of this paper is to evaluate the significance of various technology push (TP) and demand pull (DP) practices substantial for achieving sustainable development in…

1636

Abstract

Purpose

The purpose of this paper is to evaluate the significance of various technology push (TP) and demand pull (DP) practices substantial for achieving sustainable development in Indian manufacturing industries. The research crucially examines the effectiveness of TP-DP practices in manufacturing companies.

Design/methodology/approach

An extensive survey of 92 companies in India has been executed to identify improvements made by TP-DP practices, to achieve sustainable development in manufacturing industries. The companies in the survey include medium- and large-scale manufacturing enterprises. The correlations between various TP-DP practices and sustainable development parameters are evaluated and validated using various numerical methods and tools.

Findings

The focus of the paper is on the distinguishable contributions made by TP-DP practices like innovative capability, research and development, corporate strategy, export orientation, stringent implementation of government regulations, transforming capabilities, unionized labor and customer attributes toward achieving sustainable development in manufacturing industries. The inter-relationships between different TP-DP practices with sustainable development parameters are evaluated to effectively manage the goals and objectives of industries related to sustainability and growth. However, it is also acknowledged that manufacturing firms need to work more actively on managing certain practices of TP-DP.

Research limitations/implications

In the present investigation, contributions made by TP-DP practices are evaluated to accomplish sustainable development in Indian manufacturing industries. Hence, the results obtained may need some modifications before applying to other countries. Moreover, issue-wise independent modeling can also be performed to assess the importance of TP-DP practices under specific orientations.

Practical implications

The research gives priority to enhancement in the planning among various TP-DP practices and sustainable development indicators in the industries, to impart TP-DP as important practices to meet the challenges of competent markets worldwide.

Social implications

It has been exhibited from the observations that adequate TP-DP practices can efficiently contribute toward recognition of sustainable development to compete in the highly progressive global market. The results of various inter-relationships among TP-DP practices and sustainable development parameters represent the effectiveness of TP-DP practices for accomplishment of social as well as organizational objectives.

Originality/value

The investigation shows that TP-DP practices are significant initiatives employed by the manufacturing industries for performance improvement and sustainable development. The paper peeks into the research to find out TP-DP issues that need to be assessed efficiently by companies to avail the benefits of sustainable development to meet the challenges posed by international markets.

Details

Journal of Manufacturing Technology Management, vol. 29 no. 2
Type: Research Article
ISSN: 1741-038X

Keywords

Article
Publication date: 8 February 2008

Alan Fish, Ramudu Bhanugopan and Julie Cogin

This research was undertaken to further understand a “values” based taxonomy designed to assess the “cultural and business suitability” of managers for appointment to cross‐border…

3038

Abstract

Purpose

This research was undertaken to further understand a “values” based taxonomy designed to assess the “cultural and business suitability” of managers for appointment to cross‐border business and management roles. In particular, this paper aims to explore the extrapolative and interrelated nature of a two‐dimensional bipolar taxonomy of value orientations; as well as the nature and strength of the relationship between the model's predictors.

Design/methodology/approach

A sample of 262 cross‐border managers working for a large transnational American owned logistics firm responded to this study. The group completed a questionnaire based on a two‐dimensional taxonomy of value orientations. The dimensions tested were first a manager's values viz., their potential “National Identity”. Secondly, a manager's values vis., their potential “Cross‐Border Business Focus”. Factor analysis and canonical correlations were employed to identify key factor constructs and then to evaluate the measurement fit between the constructs; also to examine any significant relationship between the identified constructs.

Findings

Results support both the extrapolative and interrelated nature of the taxonomy with significant results (p<0.05) confirming the strength of the relationships between the identified constructs as potential predictors of “cultural and business impact” and hence “individual suitability” for cross‐border assignments.

Research limitations/implications

Whilst the research is limited to one large US‐owned transnational logistics firm, the diversity of respondents with respect to cultural background; age, gender and amount of experience has not impacted results. Results suggest that awareness of both a manager's “National Identity” and “Cross‐Border Business Focus”, may provide useful additional information vis., a manager's cultural and business impact and hence assist in the selection of managers for cross‐border assignments.

Originality/value

Results appear to provide useful insights into the potential “cultural and business suitability” of managers; as well as the early identification of managers, for important cross‐border business and management assignments.

Details

Cross Cultural Management: An International Journal, vol. 15 no. 1
Type: Research Article
ISSN: 1352-7606

Keywords

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