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The purpose of this paper is to examine the legal exposure faced by faculty if they are involved in helping students find jobs when they graduate.

The paper examines the current federal employment laws as they relate to activities that many faculty undertake in helping students find employment.

The candidate referral activities that faculty frequently engage in could result in them being classified as an employment agency making them subject to federal employment discrimination laws also faced by employers.

Universities should establish clear guidelines to instruct faculty on actions that can and those that should not be undertaken when helping students find employment.

Most faculty have no idea that their actions in assisting students find employment could result in potential legal exposure for themselves and their university. This paper offers suggestions to reduce the potential risks.

The purpose of this paper is to investigate the experiences of first-generation college graduates in the USA, as they transitioned from higher education into employment in the private sector. First-generation college graduates are from families in which neither parent had a bachelor’s degree.

This paper used phenomenology to gain an understanding of the transition experiences of first-generation college graduates employed within the corporate sector.

First-generation status influences the experiences of students beyond college and limits their awareness of and access to graduate employment. Lack of college education in the family affects the graduates’ career decision-making, familiarity with corporate culture and expectations, preparedness for the corporate sector and restricted access to people with the ability to ease their entry into the sector. These translate into transition outcomes such as starting at entry-level positions not requiring a college degree, delayed access to graduate-level positions, having to engage intentionally in additional efforts to reach graduate-level positions and potential to be discriminated against during the recruitment process, albeit unintentionally.

Is first-generation status yet another structural contextual factor that influences career decision self-efficacy? Is the influence of FG status common across sectors? Longitudinal studies need to be conducted across sectors, regions and countries.

There is a need to sensitize faculty and career service staff to career-related challenges of first-generation students and for programs and policies that increase awareness of these students regarding professional environments and expectations. There are social justice implications for recruitment strategies and overcoming discrimination.

This paper explored first-generation college graduates’ experiences, an issue hitherto not explored in depth.

Angela Baldasare, Ph.D. currently serves as the divisional manager for assessment and research in the Office of the Vice President for Student Affairs. Working in the public health sector over the past 8 years, she has overseen the evaluation of more than 150 programs, addressing issues of sexual health and teen pregnancy, domestic violence, child welfare, substance abuse, mental health, and disability.

The purpose of this paper is to examine the career information sources used by university students and identify whether the use of the various sources differs across three generational cohorts.

A survey was administered to 322 students majoring in food marketing and related fields at 12 US universities. The results were compared to prior survey results from 1995 to 2004.

Students continue to use many of the same sources for career information, but use them more frequently. College professors/courses were the most fruitful sources, followed closely by career fair/company visit, job/internship, and family/relatives. Although career centers and counselors were used less frequently, their use is growing. Written materials are used the least, and their use is declining.

The sample is limited to the food and consumer packaged goods (“food/CPG”) industry. It is also limited to US college students.

If organizations and recruiters want to reach and attract millennial students, establishing and fostering relationships with university personnel, especially faculty, is critical. Investing in course activities (e.g. guest lectures, case studies) and industry experiences (e.g. jobs and internships) is also important.

This is the first study to examine the use of career information sources across generational cohorts specifically in the context of the food/CPG industry. The results are bolstered by robust samples and the time-lag design.

In this chapter, we explore perceptions of exclusion and inclusion among students registered with the office of disability services at a large urban university in the United States. Our goal is to extend the current discourse on inclusion in higher education settings by drawing attention to social and cultural participation as an underemphasized aspect of educational inclusion and by bringing the perspectives of university students themselves into the discourse. While the general consensus among our interviewees seemed to be that schools and universities do a reasonably good job of developing classroom accommodations to meet their individual academic needs, stigma and social exclusion persist in damaging ways, in and outside of the classroom. A number of participants found solace and empowerment in interactions with other students with disabilities and suggested that until the forces of exclusion and stigmatization can be entirely eradicated, disability-friendly social and cultural activities and spaces designed by and for students with disabilities might provide an oasis of relief in a disabling world. Thus, we conclude that in addition to working towards the ultimate goal of making all aspects of university life disability-friendly, universities might better serve needs of current students by providing social spaces in which students with disabilities can socialize with each other and through which they might co-create and promote their own agendas for future institutional change.

This study aims to describe the development and validation of a student survey instrument to assess academic advising services. The instrument was based on the SERVQUAL scale, a well-known instrument for service quality.

A quantitative methodology was used. Data were collected through a structured questionnaire using a survey instrument adapted from SERVQUAL. Survey responses were collected from 457 students at a large public university in the USA. Confirmatory factor analysis and structural equation modeling were used to validate and develop the assessment instrument.

A validated assessment scale for academic advising services was generated, which consists of three distinct advising service dimensions: information resources, reliability and empathy. For the study participants, information resources and empathy were found to significantly influence satisfaction with advising.

This study describes the development and validation of a concise nine-item survey instrument that may be used by practitioners to evaluate three distinct dimensions of advising service quality: information resources, reliability and empathy.

This research develops and validates a survey instrument to assess academic advising services based on the SERVQUAL scale using structural equation modeling.

Academic and research libraries have made many efforts to diversify their workforces; however, today the profession remains largely homogenous. We recognize that diversification cannot be achieved without creating inclusive and more equitable workspaces and workplaces. This requires rethinking our assumptions and behaviors as individuals and as a profession, questioning entrenched structures that maintain the status quo, and developing practices that keep these critical questions in the forefront as we do the difficult work of redefining our infrastructure in order to create equitable and socially just workplaces. To inspire a different type of dialogue, we offer actionable information and tools – strategies, ideas, and concepts from outside our profession. In this chapter, the authors present strategies used by corporations, industries, organizations, or fields outside of academia that have contributed to substantially diversifying their workforces and discuss how they could be integrated into our own workplaces. While these efforts are imperfect, incomplete, or have mixed results, we focus on strategies that demonstrate outside-the-box thinking for our profession, practices that will require academic and research libraries to rethink their operations, the behaviors and structures that support them, and thus the way library management and leadership are practiced. We are hoping that providing strategies outside our profession, as well as guidance on applying these strategies, will create reflection, dialogue, and innovative ideas for our own institutions.

The purpose of this paper is to review the dimensions of service quality used in different countries across the world, especially in the higher education sector.

Content analysis is used to get a comprehensive insight of the studies accumulated from some of the selected databases such as Emerald Insight, Ebsco ABI/inform, etc. All these studies are related to the measuring of service quality in higher education.

The result of this paper reveals that SERVQUAL is the most widely accepted scale which has its dominance in the higher education setting. The paper focuses on revealing the dimensions which are used in the past studies. The paper notices a huge variation in the items as well as constructs while exploring the dimensions. Further, it is observed that many of the studies considered in this paper picked dimensions from other studies, expert opinions and factor analysis. In addition to this, it is found that different scales are proposed and checked for their reliability and validity through the confirmatory factor analysis. Few studies confirm the validity using average variance extracted (AVE), model fit values and correlations.

The study will help other researchers to get a summarised form of different dimensions used in the higher education setting. It also points out the essential and common dimensions of similar studies. Further, with different samples and geographical location, it can help us to identify how the dimension varies as we move from one part to another around the globe with different samples. Further, it formulates directions to pick correct combination of scale, administration and methods that are useful in collecting the data and getting the inference out of it under correct settings.

The summarisation of different studies will help the researchers to have a holistic view of the important studies that took place in the higher education setting.

Evaluates a methodology which was developed to measure student satisfaction with significant components of the service experience delivered to students at Edge Hill University College. Uses a questionnaire‐based survey to collect information on student satisfaction. The methodology has two unique features: the Student Charter informed the survey design; and student responses were collected electronically through on‐screen questionnaires accessible over an intranet. Outcomes suggest that there remains some resistance to the completion of an electronic questionnaire and both paper and electronic versions are likely to continue to be necessary in order to achieve optimum response rates. The methodology has identified specific aspects of the service experience where there was either an absence of student satisfaction or the level of student satisfaction was variable. These aspects have been further explored with focus groups and fed into the quality plan for the college. A “negative quality” model is proposed which may offer a framework for response to different types of feedback from students.