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Article
Publication date: 28 December 2020

Rodrigo Castilla, Alex Pacheco, Ivan Robles, Andy Reyes and Ricardo Inquilla

The use of information and communication technologies has become essential in organizations, as it is considered a key factor for modernization; however, many public or…

Abstract

Purpose

The use of information and communication technologies has become essential in organizations, as it is considered a key factor for modernization; however, many public or private institutions do not start with the process of digitizing their services. The purpose of this paper is to seek to manage the digital identity through a mobile application on Android that is intuitive and simple to access information in a public entity in the Province of Cañete.

Design/methodology/approach

In this regard, for the development of the mobile application, it was divided into three phases: analysis and design, where the functional and nonfunctional requirements are collected, the interface and the client–server architecture are designed; development, where the predesigned interfaces are encoded with their respective documentation; finally, software testing, to detect possible errors, unexpected crushes and behavior of the functionalities at user level.

Findings

Thus, it was possible to implement a directory of mobile services for citizens to facilitate access to data, content and public information such as files and location of municipal premises.

Originality/value

The application provides a new means of digital communication to provide access to institutional information and monitoring of procedures as digital banking, education and medicine.

Details

World Journal of Engineering, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1708-5284

Keywords

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