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A key question for shopping malls is to create a retail environment that is at the same time safe and entertaining. The purpose of this paper is to provide insight into this process by examining how consumers view various formal and informal surveillance practices in the context of shopping malls. The classification of surveillance practices into formal and informal surveillance is based on crime prevention through environmental design (CPTED) theory. The paper also studies how consumers can be grouped according to their views on these surveillance practices.

The paper uses the CPTED theory as a theoretical lens and studies the consumers’ views of formal and informal surveillance using data gathered from a survey of 200 shopping mall visitors. The data are analyzed using principal components analysis and cluster analysis.

The results show that customer experience of safe retail environments reflects the distinction between informal and formal surveillance in the CPTED theory. The paper also shows that consumers have several different preferences towards surveillance practices and consumers can be grouped according to their preferences for surveillance methods.

This paper has provided new insights regarding the use of CPTED theory in research into formal and informal surveillance practices in shopping malls. The findings provide tools that help mall managers focus on the different needs of consumers in their quest to create safe and entertaining retail environment.

The current direction of urban planning and development is plagued with a number of issues related to crime and safety in neighbourhood areas. Undoubtedly, the physical characteristics of the surrounding environment play a vital role in residents’ social interactions and crime rate. This study aims to examine the role of the environmental features of the built environment, in particular house maintenance, on residents’ sense of belonging and victimisation. Although past research has relied on police victimisation rates, the current research has measured the actual victimisation rate through a questionnaire survey.

The study is quantitative in nature and consists of 255 residents from an urban neighbourhood in Penang, Malaysia.

The results of structural equation modelling indicate that house maintenance has a significant and positive impact on the sense of belonging, while there is a negative impact on victimisation rate. However, the study findings do not support the mediation role of the sense of belonging in the relationship between house maintenance and victimisation rate.

The study suggests that physical characteristics of the environment play a significant role in reducing opportunities for property victimisation and a building sense of belongings amongst neighbours. This study can also be considered as a further step for obtaining insight into the understanding of the impact of physical characteristics of the neighbourhood environment on victimisation.

The purpose of this paper is to analyse how retailers view the links between security problems, investments in formal and informal surveillance, the sense of security felt among customers and employees, and the competitiveness of the store.

The study utilizes elements of the theory of Crime Prevention Through Environmental Design (CPTED) in its theoretical approach. Thus, surveillance investments are divided into formal and informal surveillance investments. The theoretical model is tested using structural equation modelling (SEM) with data collected among grocery store retailers.

The study shows that security problems have a positive impact on investments in formal surveillance but no impact on investments in informal surveillance. Furthermore, retailers perceive that formal surveillance investments have a negative impact on the sense of security felt among customers and employees, whereas informal surveillance investments have a positive impact. In addition, retail entrepreneurs perceive that the sense of security felt among customers and employees has a positive impact on the competitiveness of the store.

The impact of investments in security should also be studied from other viewpoints than just retailers. In addition, conceptual and qualitative empirical studies are needed to obtain a clearer understanding of the effectiveness of surveillance in the store environment.

The paper shows retailers the linkages between different types of surveillance investments and the sense of security felt among consumers and retail employees.

The present research provides empirical evidence on how investments in security are linked to the competitiveness of retail stores.

CPTED’s premise to the improvement of quality of life (QOL) is crime prevention and safety, and yet there is little concern for the impact of CPTED implementation to QOL when the crime increases after the interventions.

This study systematically analyzed articles both quantitatively and qualitatively.

This study found that the CPTED–QOL relationship discussion was highly inadequate in research. Improvement of QOL has been elevated to an unquestionable and certain truth of CPTED and yet the evidence on this is highly inconclusive.

This study is a contribution to the CPTED–QOL discussion that has been lacking.

Safety, one of the basic human needs for existence, is a very important factor in achieving a successful urban space. A lack of its presence could make it challenging for residents of a place to live and function effectively. Therefore, this study aims to identify the urban design attributes that would potentially enhance the perceived sense of safety, mainly focusing on two case studies in El-Sherouk neighborhood in Cairo. The two selected case studies are considered car-oriented due to their reduced levels of safety.

This study was conducted through a set of data collection phases from field surveys and survey questionnaires that infer the influence of the surrounding urban environment on a specific target group. Statistical Package for the Social Sciences (SPSS) statistical analysis tool was used to analyze data collected from survey questionnaires.

Finally, by the end of this research, a set of urban design qualities vital for achieving the desired levels of safety were introduced. The findings of this study revealed key urban design qualities that can potentially contribute to enhancing the perceived sense of safety as they showed a strong positive correlation: (1) imageability, (2) transparency, (3) complexity and (4) human scale and enclosure. Moreover, multiple linear regression indicates that urban design qualities are strong predictors of perceived safety.

This study presents a holistic approach to studying the relationship between urban design and perceived safety by examining two case studies located in El-Sherouk City in Cairo, Egypt. While previous research has focused on one theory of safety design such as crime prevention, defensible space theory, eyes on the street or safer city centers, this article tries to fill in the gap in the literature by analyzing all aspects of urban design and its correlation to an enhanced perceived safety. In addition, most of the previous studies have tackled the safety aspects of old urban settlements. However, this study tackles a new urban settlement.

The purpose of this paper is to investigate “image management” as an important element within the concept to the Crime prevention through environmental design (CPTED). Globally, guidance tends to focus on promoting surveillance and few studies have explored how vacant poorly maintained housing might affect perceptions of crime and CPTED.

This paper contrasts the perceptions of 168 members of the public and 12 built environment professionals with regards to a detached property in Perth, Western Australia. Using two photographs to elicit responses (one poorly maintained and one well-maintained) respondents were asked about their perceptions of crime, and the extent to which CPTED features were perceived to be present. These results are contrasted with a site audit of the CPTED qualities visible in both images.

The CPTED audit recorded significantly higher scores for the well-maintained property than for the poorly maintained dwelling. Most respondents indicated they felt less safe, perceived more crime and lower levels of CPTED in relation to the poorly maintained house. The findings provide support that there is a link between poorly maintained housing and the perceptions of CPTED, crime and the fear of crime.

This innovative study utilised two photographic images of the same property to probe “image management”, perceptions of crime and CPTED qualities. It highlights the need to consider these issues throughout the different stages of the development process and presents idea of the “cradle to the grave” life-cycle of criminal opportunities.

Security is one of the most important challenges for contemporary integrated urban developments. In Hungary, every strategic document highlights this goal, seeking social and smart city solutions to the problem. Yet, what about crime prevention through environmental design (CPTED)? The purpose of the paper is to introduce a Central-European perspective into the international discussion of the topic.

Focusing on European Union-funded renewal of public space in the historic city centre of Budapest, the research investigates how urban security can be facilitated through urban planning and design. The analysis of two projects based on design documents and interviews with actors highlights the importance of CPTED, although it is not recognised officially either in the development or in the management phase.

March 15th Square is an attractive contemporary public space in the tourist-historic city centre. The project was centrally planned, executed with typical EU indicators, but without any special requirements for security. The process resulted in a safescape. By contrast, the main principal for the renewal of Teleki László Square, the first Hungarian example of community-based planning, was to instil a feeling of security. The public square became a fenced defensible space.

The analysis method can be used for other projects evaluating changes in urban security due to public space renewal: history, requirements for security, design solutions for space division, materials and urban furniture, as well as use of space and management after the regeneration.

The paper uncovers Hungarian cases where environmental crime prevention criteria are not explicitly but implicitly present in contemporary urban planning and design. In relation to urban security, it highlights the gap that exists among disciplines, indicative of a lack of dialogue among policymakers, researchers, designers and management.

The purpose of this paper is to critically review the core findings from recently published place‐based crime prevention research. The paper aims to critically evaluate the available evidence on the contribution of crime prevention through environmental design as a crime prevention strategy.

Large‐scale evaluations of crime prevention through environmental design (CPTED) are reviewed with a view to clarifying current knowledge on the evidence of crime prevention through environmental design.

The review concludes that there is a growing body of research that supports the assertion that crime prevention through environmental design is effective in reducing both crime and fear of crime in the community.

Although the paper may not review all the evaluations of CPTED, it nonetheless provides a detailed compilation and overview of the most significant research in the area, including an extensive and modern bibliography on the subject. Research implications will be the subject of a forthcoming paper.

CPTED is an increasingly fashionable approach and is being implemented on a global scale. Additionally, individual components such as territoriality, surveillance, maintenance, access control, activity support and target‐hardening are being widely deployed. However, the evidence currently available is inconclusive and much criticised, which effectively prevents widespread intervention and investment by central government. The paper details the difficulties associated with demonstrating the effectiveness of CPTED.

The paper concludes that although empirical proof has not been definitively demonstrated, there is a large and growing body of research, which supports the assertion that crime prevention through environmental design is a pragmatic and effective crime prevention tool. This review provides an extensive bibliography of contemporary crime prevention through environmental design and a follow‐up paper will discuss the future research priorities for it.

Crime and fear of crime in and around the university campus can affect enrolments and retention rates as well as compromising the safety, security and well-being of students and staff. The purpose of this paper is to explore user perceptions of personal safety using the “Prospect and Refuge Model” and crime prevention through environmental design (CPTED).

The study used a fear of crime survey of 88 students at a university in Western Australia. The respondents were asked to identify on a map, three locations perceived to be “safe” and three locations perceived to be “unsafe”. The six most commonly identified sites were then visually audited to measure the levels of “prospect” and “refuge” and CPTED features at each location.

The findings indicate the top three “fear spots” were associated with low levels of “prospect” and high levels of “refuge” – and generally, with poor opportunities for natural surveillance and CPTED qualities. The top three “safe spots” had consistently higher levels of “prospect” and lower levels of “refuge” in the site audits and responses to the surveys. Increased opportunities for surveillance were therefore associated with increased levels of personal safety.

The survey is relatively small (88) and a larger study is certainly required to underpin these findings. The methodology is transferable to other universities and facilities seeking to manage crime and fear of crime. The research develops more finely nuanced measures for the concepts of prospect and refuge.

Interestingly, surveillance opportunities and perceptions of personal safety were perceived to be mediated by distance from buildings and by the construction of new buildings and infrastructure being carried out across the campus. This has implications for the construction of new universities and for those which are expanding. Recommendations are provided for new and existing universities and for those undergoing redevelopment.

Improving students’ perception of personal safety can enhance their performance and retention at university.

No studies have investigated the campus design and layout and students’ perceptions of personal safety in Australia in this way. The approach is more “bottom-up” by first exploring users’ perceptions of “unsafe” locations, then assessing these sites in terms of the presence or absence of measures for CPTED and prospect-refuge.