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Article
Publication date: 18 January 2022

Muhammad Sabbir Rahman, Fadi AbdelMuniem AbdelFattah, Surajit Bag and Mohammad Osman Gani

As a global pandemic, the COVID-19 crisis has profoundly affected the development of local firms, threatening the survival of small and medium enterprises (SMEs). This study aims…

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Abstract

Purpose

As a global pandemic, the COVID-19 crisis has profoundly affected the development of local firms, threatening the survival of small and medium enterprises (SMEs). This study aims to present an integrated framework by investigating the impact of strategic tools (i.e. firms’ capability of business agility, marketing operational efficiency, optimisation of innovation capability [OIC], managing employees’ satisfaction and rethinking customers’ experience) on the survival strategies of SMEs amidst the COVID-19 pandemic.

Design/methodology/approach

The current study used data from managers of SMEs and conducted an asymmetrical analysis (i.e. structural equation modelling [SEM]) to investigate the factors influencing the survival strategies of SMEs amidst the COVID-19 pandemic. This study also applied an asymmetrical approach (i.e. fuzzy sets qualitative comparative analysis-fsQCA) to explore the causal recipes and analysis of the necessary conditions to identify the factors required to achieve the expected outcome.

Findings

Results from SEM support all hypotheses. Results from fsQCA with the same data set show that firms’ business agility and OIC are necessary conditions for SMEs’ survival strategies. The result from fsQCA also reveals multiple sufficient conditions to succeed SMEs’ survival strategies amidst the COVID-19 pandemic.

Practical implications

Findings prescribe how SMEs adapt to this vulnerable business condition by applying the strategic tools and recipes suggested for survival.

Originality/value

This research applied an innovative analysis to reveal necessary and sufficient conditions that conventional methods such as SEM have limited power. This pioneering research in the context of the COVID-19 pandemic is considered novel in terms of the prescriptive strategic recipes offered to SMEs to adapt to and survive in the crisis caused by COVID-19.

Details

Journal of Business & Industrial Marketing, vol. 37 no. 10
Type: Research Article
ISSN: 0885-8624

Keywords

Article
Publication date: 14 July 2022

Ashish Kumar Singh and Prayas Sharma

Amid the COVID-19 contamination, people are bound to use contactless FinTech payment services. Because of restrictions on physical movement and avoidance of touching physical…

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Abstract

Purpose

Amid the COVID-19 contamination, people are bound to use contactless FinTech payment services. Because of restrictions on physical movement and avoidance of touching physical money, people willingly choose mobile payment, resulting in enormous growth in FinTech payment service industries. Because of this, this study aims to examine the effect of factors affecting Gen X and Millennials users to use FinTech payment services.

Design/methodology/approach

The authors used 328 responses collected through convenience sampling of Indian users aged between 26 and 57 years in the Delhi-NCR region who are users of FinTech payment services.

Findings

The authors’ findings verified that in India, perceived COVID-19 risk, perceived severity for COVID, individual mobility, subjective norms, perceived ease of use and perceived usefulness have statistically significant impacts on FinTech payment services during the COVID-19 pandemic. Structural equation modelling was used to study the proposed research model. Overall, the model predicted 76.9 % of the variation in intention to use FinTech payment services by the abovesaid variables by Indian users during a pandemic.

Practical implications

This study will provide valuable insight to all FinTech service providers and stakeholders in planning and designing the concerned policy. It will be able to draw the attention of users more.

Originality/value

This research added a valuable theory to the existing technology adoption model (TAM) theory. It demonstrated the utility of the above variables in adopting and using FinTech payment services, which will help service providers to develop future strategies because of the COVID-19 pandemic.

Details

Journal of Modelling in Management, vol. 18 no. 4
Type: Research Article
ISSN: 1746-5664

Keywords

Article
Publication date: 5 October 2021

Muhammad Sabbir Rahman, Md Afnan Hossain, Abdul Hannan Chowdhury and Mohammad Tayeenul Hoque

This study aims to investigate the impact of firms' information system management capabilities on competitive performance for achieving sustainable development goals (SDGs). It…

Abstract

Purpose

This study aims to investigate the impact of firms' information system management capabilities on competitive performance for achieving sustainable development goals (SDGs). It also examines the moderating effects of multi-sensory stimuli capability on firms' competitive performance.

Design/methodology/approach

Drawing upon the resource base and dynamic capability view as the overarching theoretical framework, this research conducted an empirical study among manufacturing and services enterprise employees. This study applied multiple cross-sectional surveys for data collection. A total of 241 usable data were obtained and explained through structural equation modelling (SEM).

Findings

The statistical results explore that variables under their respective direct relationship are positively and significantly influence. Interestingly, firms information system management capability has a relatively large magnitude of positive and direct effects on the competitive performance of firms' that complement on achieving firms SDGs and coping with the COVID-19 pandemic. In addition, the multisensory stimulus capability of service firms positively moderates (amplifies) the relationship between marketing information system management capability and competitive performance.

Practical implications

The proposed research model provides insights into the utilisation of firms information system management capability to achieve competitive performance in their relevant industry. In addition, it deepens the understanding of the contingency effect of using multisensory stimulus capability of firms on competitive performance.

Originality/value

To the best of the authors' knowledge, drawing on the resource-based theory and dynamic capability theory, this study is the first to assess and examine the influence of firms information system management capability on the competitive performance of firms by considering the moderating variables (i.e. multisensory stimulus capability) in context to COVID-19 pandemic by considering the scope of SDGs.

Article
Publication date: 23 August 2023

Jiaji Zhu, Xin Li, Yushi Jiang and Wenju Ma

Promoting the adoption of digital payments by the elderly plays an important role in the development of the digital economy. The purpose of this study is to build an extended…

Abstract

Purpose

Promoting the adoption of digital payments by the elderly plays an important role in the development of the digital economy. The purpose of this study is to build an extended theory of planned behavior (TPB) model to predict the elderly's intention to pay for digital services under COVID-19 epidemic constraints.

Design/methodology/approach

Based on the extended TPB model, 320 qualified participants were recruited on the network. The structural equation model was tested using the SmartPLS3.3 tool, and the moderation effects were tested through SPSS26 and the Process macro.

Findings

The results showed that the three dimensions of TPB theory, the basic elements (perceived value and perceived risk), and the external environment (COVID-19 pandemic) were important factors that influence the elderly users' intention to adopt digital payments. Further research found that motivation factors (personal innovativeness, intergenerational support, and social support) can positively moderate these effects.

Research limitations/implications

The results of the study provide a further explanation for understanding the willingness of elderly people to adopt digital payments during the COVID-19 pandemic and bring inspiration to system developers and social managers to reduce the risk of COVID-19 pandemic and increase the share of digital payments for this category.

Originality/value

This paper used the extended TPB theory to construct a fundamental environmental motivation (FEM) framework for understanding the main influencing factors of elderly users' intention to adopt digital payments during the COVID-19 pandemic.

Details

International Journal of Social Economics, vol. 51 no. 2
Type: Research Article
ISSN: 0306-8293

Keywords

Article
Publication date: 2 July 2021

Abdallah Alsaad and Manaf Al-Okaily

This study explores the acceptance of protection technology, namely, exposure detection apps, in the context of the Covid-19 pandemic. Unlike other situations, the context of the…

Abstract

Purpose

This study explores the acceptance of protection technology, namely, exposure detection apps, in the context of the Covid-19 pandemic. Unlike other situations, the context of the pandemic is characterized by large levels of threat and fear which largely affect the human decision-making process. To identify such characteristics, this study investigates the acceptance of exposure detection apps from the perspective of protection motivation theory (PMT). It examines how the perceived risk of Covid-19, perceived fear of Covid-19, self-efficacy, response efficacy and protection motivation interact to predict the acceptance of exposure detection apps.

Design/methodology/approach

Data were collected from 306 Jordanian participants, and structural equation modelling was used for data analysis.

Findings

The results reveal that acceptance of these apps is triggered by the perceived risk of Covid-19, which increases the experienced level of fear. The latter then initiates a compelling desire or motivation to protect oneself by using the recommended adaptive response (exposure detection app). The results show that an increased level of self-efficacy and perceived efficacy of exposure detection apps also contribute to the development of protection motivation and later the intent to use exposure detection apps.

Originality/value

This study contributes to the technology acceptance domain by developing a context-driven model of the key characteristics of pandemics that lead to different patterns of technology acceptance. The key components in designing effective marketing campaigns to prompt the use of exposures detection apps are discussed.

Details

Information Technology & People, vol. 35 no. 3
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 13 September 2021

Rashmi Maini, Sanjeewani Sehgal and Gautam Agrawal

This paper aims to study the perception of school students towards online classes via virtual meeting applications and to unravel the teachers' preparedness and students'…

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Abstract

Purpose

This paper aims to study the perception of school students towards online classes via virtual meeting applications and to unravel the teachers' preparedness and students' preparedness for running synchronous online classes and its impact on student's engagement and their satisfaction during the period of lockdown due to COVID-19.

Design/methodology/approach

On the basis of focused group discussions with teachers and students of top 10 private CBSE affiliated schools (National capital Region, Delhi, India), survey instrument was constructed. Further, 489 valid responses were finally analysed through partial least square (PLS) method and structural model was tested.

Findings

All the six independent variables such as teachers' structured approach, teachers' technical readiness, teachers' self-efficacy, students' technical readiness, students' autonomy and students' self-efficacy influenced students' engagement and satisfaction towards synchronous online classes significantly. The result of the structural model also reveals that students' engagement is a significant predictor of students' satisfaction.

Research limitations/implications

The paper outlines the scope for future research in ascertaining more critical success factors other than satisfaction and engagement. Scope of this research suggests inclusion of not only schools but framework is also important for college and university level educational bodies. Data collection was confined to students only whereas viewpoint of teachers and parents may also be included.

Originality/value

This study devised a collaborative form of learning where both the parties learnt while making continuous interactions and also co-created value in terms of new skills. Provision of autonomy given to students can't be overlooked as an important indicator for his/her preparedness. As a result, students feel motivated to get engaged in the whole process which makes them satisfied and will be able to identify the learning outcomes equal to or greater than in physical classroom settings.

Details

The International Journal of Information and Learning Technology, vol. 38 no. 5
Type: Research Article
ISSN: 2056-4880

Keywords

Article
Publication date: 27 February 2023

Mohammad Zahedul Alam, S.M. Proteek and Imranul Hoque

Using smart mobile devices, called mobile health (mHealth), facilitates providing health services, speeds up the process and reduces the costs and complications of direct…

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Abstract

Purpose

Using smart mobile devices, called mobile health (mHealth), facilitates providing health services, speeds up the process and reduces the costs and complications of direct services. Also, mHealth has many capabilities and applications in epidemic and pandemic outbreaks. This study aimed to systematically review the mHealth adoption researches in epidemic/pandemic outbreaks and provide some suggestions for future research for tackling for COVID-19.

Design/methodology/approach

The results produced in this study are based on the literature analysis of 36 articles on mHealth adoption. To find the relevant studies; searches were done in PubMed, Google, Web of Science and Scopus by related keywords during 2020–2022. After selecting the studies based on the inclusion and exclusion criteria, data were collected by using PRIZMA methods for systematically reviewing the literature.

Findings

Of the 727 retrieved studies, 36 studies related to mHealth services during the pandemic situation were included. This has been performed by collecting data including demographic details, methodological details, limitations and significance of relationships between the constructs from the available articles based on the mHealth services. All studies emphasized the positive effect of mHealth for usage in epidemic/pandemic outbreaks.

Research limitations/implications

The main applications of mHealth for epidemic/pandemic outbreaks included public health aspects, data management, educational programs, diagnosis as well as treatment. mHealth is an appropriate method for encountering epidemic/pandemic outbreaks due to its extensive applications. In the pandemic outbreak of COVID-19, mHealth is one of the best choices to use in the patient-physician relationship as Tele-visits, using in fever coach, providing real-time information for healthcare providers, population monitoring and detecting the diseases based on data obtained from different locations. These findings will help the mHealth providers to design their services accordingly.

Originality/value

This study contributes to the researchers and academicians by providing relevant information regarding the mHealth during the COVID-19 pandemic. This is the first time initiative to explore the research questions and future research direction for the researchers during the COVID-19 outbreak. Based on this, we present a comprehensive and actionable research agenda and practical implications.

Details

Health Education, vol. 123 no. 1
Type: Research Article
ISSN: 0965-4283

Keywords

Article
Publication date: 6 November 2023

Ramzi Al Rousan, Nermin Khasawneh and Sujood

The Arab world has witnessed a remarkable surge in the growth of its tourism and hospitality (T&H) industry, positioning it as a vital cornerstone for sustainable development…

Abstract

Purpose

The Arab world has witnessed a remarkable surge in the growth of its tourism and hospitality (T&H) industry, positioning it as a vital cornerstone for sustainable development. However, an exclusive bibliometric analysis of T&H research contributed by the Arab world has not yet been conducted in the past 30 years, that is, 1993–2022. Therefore, the purpose of this study is to provide a first-of-its-kind bibliometric assessment and visualization of T&H research produced by the Arab world spanning from 1993 to 2022.

Design/methodology/approach

A comprehensive collection of 1,327 scientific publications related to T&H research contributed by the Arab world was acquired from the Web of Science Core Collection database. To perform a large-scale bibliometric analysis, encompassing performance analysis, science mapping and network analysis, this study used state-of-the-art analytical tools, namely, Bibliometrix package of R Studio and VOSviewer.

Findings

The findings of this study show that the Arab world’s research on T&H has significantly surged since COVID-19, contributing nearly half (50.56%) of the total literature in the T&H domain between 2020 and 2022. Elshaer IA (Suez Canal University, Egypt) emerged as the most productive author, while Nusair K (Sultan Qaboos University, Oman) was identified as the most impactful author in the T&H domain in the Arab world. The most productive journal was found to be Sustainability (MDPI), while Tourism Management (Elsevier) was identified as the most impactful journal in the field of T&H. Furthermore, the thematic analysis highlights that research themes in T&H are not static but rather constantly evolving in response to dynamic changes in the industry, such as emerging trends, shifts in tourist preferences and the impact of global events like the COVID-19 pandemic.

Originality/value

To the best of the authors’ knowledge, this is the first bibliometric analysis of T&H research contributed by the Arab world, specifically covering the period from 1993 to 2022. This study's findings can inform the development of strategies and policies for the sustainable and competitive growth of the T&H industry in the Arab world. This study highlights the importance of continued research and collaboration among industry professionals, academics and policymakers to promote innovation and drive positive change in the T&H sector in the Arab world.

目的

阿拉伯世界已经目睹了其旅游和酒店(T&H)行业增长的显著激增, 将其定位为可持续发展的重要基石。然而, 在过去30年中, 即1993年至2022年, 尚未进行关于阿拉伯世界贡献的T&H研究的专属文献计量分析。因此, 这项研究代表了提供阿拉伯世界自1993年至2022年间T&H研究的首创性文献计量评估和可视化的先驱努力。

设计/方法

从Web of Science核心合集数据库收集了1327篇与阿拉伯世界贡献的T&H研究相关的科研论文。为进行大规模的计量分析, 包括性能分析、科学映射和网络分析, 我们采用了先进的分析工具, 即R Studio的Bibliometrix软件包和VOSviewer。

发现

研究结果显示, 自COVID-19以来, 阿拉伯世界对T&H的研究显著增加, 占2020年至2022年期间发表文献总数的近一半(50.56%)。关键词分析揭示了阿拉伯世界T&H领域的当前研究热点, 包括“旅游”、 “影响”、“满意度”、“管理”、“酒店业”、“绩效”、“决定因素”、“感知”、“忠诚度”、“质量”和“顾客满意度”。然而, 阿拉伯世界的T&H学者和从业者需要进一步研究一些研究空白, 包括“器官移植旅游”、“伦理领导”、“消费者感知”、“生态足迹”、“员工参与”、“爱彼迎”、“目的地营销”、“顾客不文明行为”、“可持续旅游发展”和“环境可持续性”等主题。主题分析突显了T&H领域的研究主题不断随行业动态变化而不断演化, 如新兴趋势、游客偏好变化以及全球事件如COVID-19大流行的影响。

独创性/价值

据我们所知, 这是首次对阿拉伯世界贡献的T&H研究进行的计量分析, 特别涵盖了1993年至2022年的时期。研究结果可为阿拉伯世界T&H行业可持续和竞争性增长的战略和政策提供信息。这项研究强调了继续研究和行业专业人员、学者和政策制定者之间的合作的重要性, 以促进创新并推动阿拉伯世界T&H行业的积极变革。

Propósito

El mundo árabe ha presenciado un notable aumento en el crecimiento de su industria de turismo y hostelería (T&H), posicionándola como una piedra angular vital para el desarrollo sostenible. Sin embargo, aún no se ha realizado un análisis bibliométrico exclusivo de la investigación en T&H realizada por el mundo árabe en los últimos 30 años, es decir, de 1993 a 2022. Por lo tanto, este estudio se erige como el esfuerzo pionero en proporcionar una evaluación bibliométrica y visualización sin precedentes de la investigación en T&H producida por el mundo árabe desde 1993 hasta 2022.

Diseño/metodología/enfoque

Se recogieron 1327 publicaciones científicas relativas a la investigación en T&H elaboradas por el mundo árabe, a partir de la base de datos Web of Science Core Collection. Para llevar a cabo un análisis bibliométrico a gran escala que abarcara el análisis de rendimiento, el mapeo científico y el análisis de redes, se emplearon herramientas analíticas de última generación, como el paquete Bibliometrix de R Studio y VOSviewer.

Resultados

Los resultados muestran que la investigación del mundo árabe en T&H ha aumentado significativamente desde la COVID-19, representando casi la mitad (50.56%) de la literatura total publicada entre 2020 y 2022. El análisis de palabras clave reveló que “turismo,” “impacto,” “satisfacción,” “gestion,” “hospitalidad,” “rendimiento,” “determinantes,” “percepción,” “lealtad,” “calidad” y “satisfacción del cliente” son los temas de investigación actuales más destacados en T&H en el mundo árabe. Sin embargo, existen varias lagunas de investigación que requieren una investigación adicional por parte de académicos y profesionales de T&H en el mundo árabe, incluyendo temas como “turismo de trasplante,” “liderazgo ético,” “percepción del consumidor,” “huella ecológica,” “compromiso de los empleados,” “Airbnb,” “marketing de destinos,” “incivilidad del cliente,” “desarrollo de turismo sostenible,” y “sostenibilidad ambiental.” El análisis temático destaca que los temas de investigación en T&H evolucionan constantemente en respuesta a cambios dinámicos en la industria, como tendencias emergentes, cambios en las preferencias de los turistas y el impacto de eventos globales como la pandemia de COVID-19.

Originalidad/valor

Hasta dónde llega nuestro conocimiento, este es el primer estudio bibliométrico de la investigación en T&H realizada por el mundo árabe, cubriendo específicamente el período de 1993 a 2022. Los hallazgos del estudio pueden desplegar el desarrollo de estrategias y políticas para el crecimiento sostenible y competitivo de la industria de T&H en el mundo árabe. Este estudio resalta la importancia de la investigación continua y la colaboración entre profesionales de la industria, académicos y responsables políticos para promover la innovación y generar un cambio positivo en el sector de T&H en el mundo árabe.

Article
Publication date: 22 March 2022

Ajitabh Dash and Anjan Kumar Sahoo

This research explores the factors that influence patients' willingness to seek digital health advice in developing countries like India by extending the unified theory of…

Abstract

Purpose

This research explores the factors that influence patients' willingness to seek digital health advice in developing countries like India by extending the unified theory of acceptance and use of technology (UTAUT) with perceived risk (PR) and trust.

Design/methodology/approach

Structural equation modeling (SEM) was used to test the hypotheses proposed for this study. The primary data for this study were acquired from 578 respondents using a judgmental sampling procedure.

Findings

Results of this investigation reflected a positive and significant connexion of the intention of a patient towards e-health consultation with effort expectancy (EE), performance expectancy (PE), trust and social influence (SI); conversely, factors like facilitating condition (FC) and PR are not significantly connected with the same.

Originality/value

The findings of this study will not only add to the existing literature on the behavioral intention (BI) by introducing new dimensions in the context of digital health consultation, but they will also aid service providers in developing strategies to encourage the use of e-health consultation services in emerging economies such as India.

Details

Journal of Enabling Technologies, vol. 16 no. 4
Type: Research Article
ISSN: 2398-6263

Keywords

Open Access
Article
Publication date: 12 July 2023

Nicola Cobelli and Emanuele Blasioli

The purpose of this study is to introduce new tools to develop a more precise and focused bibliometric analysis on the field of digitalization in healthcare management…

Abstract

Purpose

The purpose of this study is to introduce new tools to develop a more precise and focused bibliometric analysis on the field of digitalization in healthcare management. Furthermore, this study aims to provide an overview of the existing resources in healthcare management and education and other developing interdisciplinary fields.

Design/methodology/approach

This work uses bibliometric analysis to conduct a comprehensive review to map the use of the unified theory of acceptance and use of technology (UTAUT) and the unified theory of acceptance and use of technology 2 (UTAUT2) research models in healthcare academic studies. Bibliometric studies are considered an important tool to evaluate research studies and to gain a comprehensive view of the state of the art.

Findings

Although UTAUT dates to 2003, our bibliometric analysis reveals that only since 2016 has the model, together with UTAUT2 (2012), had relevant application in the literature. Nonetheless, studies have shown that UTAUT and UTAUT2 are particularly suitable for understanding the reasons that underlie the adoption and non-adoption choices of eHealth services. Further, this study highlights the lack of a multidisciplinary approach in the implementation of eHealth services. Equally significant is the fact that many studies have focused on the acceptance and the adoption of eHealth services by end users, whereas very few have focused on the level of acceptance of healthcare professionals.

Originality/value

To the best of the authors’ knowledge, this is the first study to conduct a bibliometric analysis of technology acceptance and adoption by using advanced tools that were conceived specifically for this purpose. In addition, the examination was not limited to a certain era and aimed to give a worldwide overview of eHealth service acceptance and adoption.

Details

The TQM Journal, vol. 35 no. 9
Type: Research Article
ISSN: 1754-2731

Keywords

1 – 10 of over 4000