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This article analyses community care services (CCS) in terms of availability, awareness, accessibility, and acceptance (the Four A’s approach), untangles the deep-seated factors underlying the CCS and provides some short-term, medium-term, and long-term recommendations.

A literature review was conducted, including relevant government reports, consultation papers, Legislative Council papers and articles from academic journals from 1980 to the present.

The Four A’s approach shows that applicants to both centre-based services and home-based services endure lengthy waiting times because of the limited number of CCS. Furthermore, the awareness of day respite services is approximately 50 percent, which lags behind other CCS. Accessibility is contingent on a cross-district day respite service system and a lack of consistency between the quota and the proportion of older adults in the districts. Finally, the level of service provided by CCS is unsatisfactory due to inflexible service provision. Reviewing the brief history of long-term care services (LTC) reveals the deep-seated factors at the core of their heavy reliance on the subvention model, in contrast to the adoption of the ‘mixed economy of care’ by residential care services (RCS). An imbalance in budget allocation to RCS and CCS is also revealed.

Although the principle of ‘ageing in place’ was introduced in 1977, the institutionalisation rate (6.8 percent) of older adults remains unexpectedly high in Hong Kong, even surpassing its Asian counterparts, whereas the usage rate of CCS hovers around 0.8 percent. Thus, how to implement policy concerning LTC services for older adults must be re-evaluated.

Coffee is among the primary products that attract the public attention to the social and environmental responsibilities of companies. Coffee shops have a big carbon footprint because of their daily operations. With the rising consciousness about sustainability in developing countries, online disclosure of corporate social responsibility (CSR) is becoming increasingly important for not only multinational but also local coffee chains. The purpose of this study is to analyze the extent to which coffee chains include CSR on their websites.

Turkey, which is a large emerging economy with an expanding coffee chain market, is selected as the research context. The CSR disclosure on the websites of coffee chains is examined by content analysis according to CSR dimensions. A sample of 27 coffee chains with more than ten stores is included in the analysis.

Foreign coffee chains disclose more information on the environment and fair trade than local coffee chains. On the other hand, CSR content in websites of foreign and local coffee chains does not differ significantly in human resources and community dimensions. Foreign coffee chains have comparatively longer brand history, more rooted brands and larger networks than local coffee chains.

To the best of the author’s knowledge, this study is the first that used a content analysis about CSR on the websites of coffee chains in Turkey. Findings contribute to the understanding of CSR disclosure in the coffee chain industry and can be beneficial for researchers and managers in other emerging markets.

Contact centers (CCs) are one of the main touch points of customers in an organization. They form one of the inputs to customer relationship management (CRM) to enable an organization to efficiently resolve customer queries. CCs have an important impact on customer satisfaction and are a strategic asset for CRM systems. The purpose of this paper is to review the current literature on CCs and identify their shortcomings to be addressed in the current digital age.

The current literature on CCs can be classified into the analytical and the managerial aspects of CCs. In the former, data mining, text mining, and voice recognition techniques are discussed, and in the latter, staff training, CC performance, and outsourced CCs are discussed.

With the growth of information and communication technologies, the information that CCs must handle both in terms of type and volume, has changed. To deal with such changes, CCs need to evolve in terms of their operation and public relations. The authors present a state-of-the-art review of the challenges in identifying the gaps in order to have the next generation of CCs. Lack of an interactive CC and lack of data integrity for CCs are highlighted as important issues that need to be dealt with properly by CCs.

As far as the authors know, this is the first paper that reviews CCs’ literature by providing the comprehensive survey, critical evaluation, and future research.

The Kingdom of Saudi Arabia (KSA) has been experiencing extensive development in the fields of architecture and planning in recent decades, which has included developing community centers in neighborhoods. These community centers have significant impacts on the social, cultural, recreational and economic lives of the inhabitants. The study has looked into the concept of modeled and non-modeled community centers among 114 neighborhoods. Moreover, the study aims to suggest that decision-makers should make efficient decisions to uphold amenities through the centers at the neighborhood level after considering the evaluation techniques included in this paper to ensure a sustainable urbanization.

The authors collected both qualitative and quantitative information through structured and un-structured interviews in the city of Jeddah. Afterward, the authors evaluated the centers with a summarized grading point based on qualitative judgments. Note that the online questionnaire survey was prepared to distribute in approximately 100 neighborhoods. However, 71 neighborhoods took part in the survey, with a total number of 402 responses. Moreover, the authors made a subjective evaluation of the studied neighborhoods to understand the quality of services offered by the community centers.

The obtained results reveal that the community centers in the city of Jeddah are playing important roles for socialization, allowing younger people to interact in a positive way, providing services to the communities and supporting volunteer work in and around the neighborhoods. Consequently, the research paper emphasizes the future needs of these important social infrastructures as part of a neighborhood design tool in the context of Jeddah city, KSA.

This research attempts to document the need for community centers in the city of Jeddah. Consequently, the study evaluates 26 different community centers to understand whether the improvements are required for supporting community activities. Indeed, few research works have made an effort to study community centers’ role in urban life in a unique geographic context. Through this research project, the authors have highlighted the implications of community centers in urban life in the city of Jeddah.

This paper aims to discuss the importance of compassion in health care and experiences of Compassion Circles (CCs) in supporting it, placing this into the national policy context of the National Health Service (NHS), whilst focusing on lessons from using the practice in mental health care.

This conceptual paper is a discussion of the context of compassion in health care and a description of model and related concepts of CCs. This paper also discusses lessons from implementation of CCs in mental health care.

CCs were developed from an initial broad concern with the place of compassion and well-being in communities and organisations, particularly in health and social care after a number of scandals about failures of care. Through experience CCs have been refined into a flexible model of supporting staff in mental health care settings. Experience to date suggests they are a valuable method of increasing compassion for self and others, improving relationships between team members and raising issues of organisational support to enable compassionate practice.

This paper is a discussion of CCs and their conceptual underpinnings and of insights and lessons from their adoption to date, and more robust evaluation is required.

As an emergent area of practice CCs have been seen to present a powerful and practical approach to supporting individual members of staff and teams. Organisations and individuals might wish to join the community of practice that exists around CCs to consider the potential of this intervention in their workplaces and add to the growing body of learning about it. It is worth further investigation to examine the impact of CCs on current concerns with maintaining staff well-being and engagement, and, hence, on stress, absence and the sustainability of work environments over time.

CCs present a promising means of developing a culture and practice of more compassion in mental health care and other care contexts.

CCs have become supported in national NHS guidance and more support to adopt, evaluate and learn from this model is warranted. This paper is a contribution to developing a better understanding of the CCs model, implementation lessons and early insights into impact.

The Gulf Cooperation Council (GCC) countries have consistently ranked high in per capita carbon emissions, not to mention the fact that a lifestyle with a high ecological footprint in a fragile ecosystem can affect the regional environment, prosperity and social stability. The adoption of carbon capture and storage (CCS) in the GCC countries has been consistently gaining attention, as it is widely seen as a suitable mitigation measure, particularly in a region where heavy industry and geological exploitation have led to wealth and prosperity. Additionally, making captured CO₂ available for enhanced oil recovery is expected to create significant economic value. However, the lack of a coordinated environmental regulation regime to cap future carbon emissions is posing significant risks for further CCS development. The paper aims to discuss these issues.

This paper reviews the state of play with regard to CCS in the GCC region and investigate the opportunities and challenges facing CCS development in the UAE by use of the interview technique.

This paper finds that the lack of CCS‐related regulations, absence of CCS policy at a national level and limited human capital resources are impeding the development of CCS in the UAE. Findings from this study can offer GCC policy‐makers relevant insights into how best to develop CCS projects for the GCC region.

This is an original research, that has not been conducted before. This is first of a kind assessment for the GCC region.

The purpose of this paper is to know airflow field and its distribution of pneumatic compact spinning systems. Complete compact spinning (CCS) and four-line rollers compact spinning (FRCS) are both two kinds of pneumatic compact spinning systems, which utilizes airflow in condensing equipment to condense fiber bundle and improve yarn properties.

The paper opted for an exploratory study using finite element method, the airflow field in the condensing area of CCS and FRCS were simulated. First, a periodic movement of the fibers in bundle in condensing area was detected, and the yarn tracks were described veritably under the high-speed-video-camera and AutoCAD Software. Then the physical models of the condensing zone were constructed according to the physical parameters of the practical system. The simulation of airflow velocities were extracted along the yarn tracks using ANSYS Software. Finally, the numerical results were verified by spinning experiments.

The results show that the negative velocity component along the Y-axis helps keeping beneficial hairiness. CCS has higher negative velocity value and more abundant beneficial hairiness than FRCS. The velocity component in the X-axis direction has a direct effect on yarn evenness. For the same liner density of CCS and FRCS, the larger the value of the velocity component on X-axis is, the better the yarn evenness is. For 9.7tex, CCS has larger velocity component in the X-axis direction and better yarn evenness than FRCS, showing that CCS is more suitable for spinning fine count yarn. The velocity component in the Z-axis direction has a direct effect on breaking strength. CCS has little velocity component in the Z-axis direction and little breaking strength than FRCS.

To know airflow field and its distribution by finite element method is helpful to investigate the condensing principles of the fiber bundle and improve yarn properties.

Research on the commitment to customer service (CCS) typically considers either trainable behavior or external stimuli such as financial incentives vital to CCS. Utilizing the cultural context of Confucian Asia, this study proposes a novel approach that shifts the focus towards the antecedents of the informal institutional environment.

This research considers four informal institutions typical for Confucian Asia about their influence on CCS: power distance, perceived individual independence, openness to change, and informal network ties. Hypotheses are tested in a structural equation model using data obtained from a South Korean subject pool.

Results show that informal institutions like power distance and network ties, and mediators like perceived individual independence and openness to change are positively related to CCS. Power distance and network ties also have a direct positive effect on openness to change. Moreover, power distance negatively affects perceived individual independence.

The authors' findings contribute to the service management literature by showing that a given CCS of service employees can be explained by antecedents of the company's informal institutional environment.

From a human resource perspective, the informal institutional environment should be taken into account when establishing a supporting organizational culture and designing management training programs.

This research introduces the institutional view to services management research, focusing on the role that informal institutions play. In particular, factors like power distance and network ties that influence CCS are tested for the first time.

The purpose of this paper is to propose a model to disclose, report, and manage intellectual capital (IC) in a network of companies. To this end, it provides a monetary evaluation of core competencies (CCs), which may be defined as a bundle of various types of intangibles, aggregating their value into a network statement, called a network competence report (NCR).

The paper utilises the interventionist approach. The intervention was conducted by the authors and studied through joint reflections on documentation from meetings and individual, semi-structured interviews.

The NCR makes IC more transparent, thereby allowing companies and network managers to assess the strengths and weaknesses of CCs with a consequent potential insight into their potential earnings.

This method is labour-intensive, especially in its first application, and the data collection requires considerable company involvement. The interventionist approach may have influenced the empirical results, which may be affected by subjectivity. As the paper involves a single network, care should be taken in generalising its empirical evidence.

In making IC management more effective, the NCR is valuable for academics, management, political authorities and, more generally, for a network’s stakeholders. The NCR is a tool for internal and external communication purposes, creating the conditions to mobilise IC. The proposed model supports the diagnosis of networks by providing CC maps and assessments relevant to their governance and competitiveness. The NCR depicts company and network CCs, allowing intertemporal comparisons that facilitate understanding of the effectiveness of the network’s actions and the importance of belonging to it.

This paper represents a first attempt to evaluate, in monetary terms, CCs in a network. Its value lies in its practical implications. Moreover, the paper investigates IC in applied terms, contributing to reducing the gap between theory and practice.

The paper's purpose is to highlight conflicting interests between combating climate change and the technique of carbon capture and storage (CCS) within the Norwegian petroleum industry.

This paper is written in a conceptual form. The theoretical starting point is that strong sustainable development is necessary to combat climate change. The practical example is state‐of‐the‐art of CCS, and whether this contributes to combat climate change or not.

This paper finds using circulation economics adds essential environmental preconditions to the technique of CCS. First, the global environmental gain must not be outnumbered through an increase in production volume. Second, if the technique does not contribute to strong sustainable development then the producers must instead limit the extraction of petroleum.

The figures in this paper build upon the current knowledge within this research area. Extensive research is taking place, and may change the figures. The findings and conclusions of this paper will not be affected though by changes in figures.

The findings of this paper show that it is necessary to use a holistic and global theoretical approach in choosing tools to combat climate change.

The paper uses a relatively new economic theoretical approach to highlight environmental aspects regarding a technique of capturing carbon, which is currently being developed to combat climate change.