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This chapter aims to understand the communication practices of CSR in technological environments, specifically corporate websites. It is important to know what are the dimensions of CSR most valued in online communication, what content is more widespread, and if there is dialogic communication between organizations and different stakeholders. It was used a quantitative method of analysis, using the expanded web content analysis. It was based on the study results of the 1,000 largest Portuguese companies published by the Economic Journal in 2014. The chapter includes the analysis of the best companies from 24 sectors of activity of Portugal. Portuguese organizations use their websites to communicate about CSR practices. A large majority of companies dedicate to these subjects a higher number of pages. The findings indicate that the issues disseminated are various, but the predominance content is related to environmental dimension. Results suggest a low level of dialogic dimension adoption. It is proposed a theoretical framework of online communication of CSR that integrates a set of indicators from three interlinked dimensions: the technical dimension, the informational dimension and dialogical dimension, considering the different kind of publics and the different practice areas inherent to CSR. This framework is a contribution to the deepening of knowledge and understanding of online communication of CSR practices, on the perspective of public relations theory. It has practical implications to communication, because it proposes guidelines that should be considered in an effective online communication of CSR in organizations of various sectors of activity in Portugal. It is proposed a theoretical framework of an effective online communication of CSR that integrates a set of indicators from three interlinked dimensions that are part of the dialogical capacity of organizations.

The conceptual framework of Multicultural Hybridism is adopted to reflect the emerging themes of transnationalism and superdiversity in the context of ethnic minority migrant entrepreneurs breaking out of their ethnic enclaves into mainstream economy. It is constructed as an extension of Mixed Embeddedness theory (Kloosterman, 2006), given that ‘Multicultural Hybrid’ (Arrighetti, Daniela Bolzani, & Lasagni, 2014) firms display stronger resilience with a higher survival rate than enclaved businesses (Kloosterman, Rusinovic, & Yeboah, 2016). With further integration of incremental diversification typology (Lassalle & Scott, 2018), the current study adopts Multicultural Hybridism as a lens to explore the opportunity recognition capabilities of transnational, migrant entrepreneurs who are facilitated by the hybridity of opportunity recognition (Lassalle, 2018) from linking host-country and home-country cultures. The hybridity of opportunity recognition focuses on access to markets and resources between transnational ethnic and local multicultural mainstream markets. Through the theoretical lens of Multicultural Hybridism, interviews with 16 Birmingham-based Chinese migrant entrepreneurs have been analysed to shape a dynamic understanding of the multifaceted concept of breakout in a superdiverse and transnational context. The multilayered interpretation of breakout provides an enhanced understanding of the diversity of hybridism between transnational ethnic and local multicultural mainstream markets. This is seen from the perspectives of firm growth and social integration in the current locations and future spaces of transnational migrant entrepreneurs. It goes beyond the narrow imagination of breakout as an economic assimilation process, avoiding the singular conceptualisation of the host-country mainstream market as the only breakout destination for transnational ethnic entrepreneurs.

The growing importance of Krakow as the tourist destination in Eastern Europe has inspired changes in its hospitality industry as early as in the mid-nineteenth century. This chapter addresses the following questions – how has the hospitality industry developed during this period? Where did it concentrate? How did the hospitality offer expanded, and was the nature of the competition between owners? Due to the limited availability of historical statistical information on the service industry, the data for this study was derived from guide books, diaries, calendars, and newspapers (“Chronicle of Cracow”) throughout 1848–1939. The authors have examined about 30,500 volumes from which a selection of relevant information and press advertisements was made. Through the examination of historical press announcements for more than 90 years, the authors were able to reproduce the direct location of the hospitality industry objects, their changes of location, the identity of owners, the profile of provided services, and the economic and spatial transformations of the hospitality industry in Krakow.

This chapter introduces its readers to the concept of tourism. It sheds light on the rationale for tourism, as it explains the tourists’ inherent motivations to travel. It also describes different aspects that together make up the tourism industry. Tourists travel to destinations that are accessible to them. They require accommodation if they are visiting a place for more than 24 hours. Leisure and business travellers may also visit attractions, and engage in recreational activities. Hence, the tourist destinations should have the right amenities and facilities. In this light, this chapter clarifies how destinations may offer different products to satisfy a wide array of tourists. Tourism products can include urban (or city) tourism, seaside tourism, rural tourism, ecotourism, wine tourism, culinary tourism, health tourism, medical tourism, religious tourism, cultural (or heritage) tourism, sports tourism, educational tourism, business tourism (including meetings, incentives, conferences and events), among others.

Purpose – The chapter explores how gendered division of labor shapes gender hierarchal relationships, inequality, social mobility, and labor solidarity of women and men workers in the small-scale restaurant industry in China.

Methodological approach – Thirty-four interviews with restaurant workers were conducted and a survey was taken.

Findings – Small-scale restaurants in China are patriarchal in structure that symbolizes a familial hegemonic regime. Labor is divided by gender, age and, to some extent, class with women concentrated in the lower positions. Most restaurant workers are young migrant women who come to the city to work before marrying and having children. Restaurant work is arduous: the hours are long and the wages are low. Women workers do not advance beyond the position of server, while men make use of social contacts and advance in status and wages. Because of kinship and village ties as well as divisions by age and gender, class solidarity cannot be achieved.

Value of the study – The chapter focuses on a topic that has been little studied. It furthers an understanding of intersectionality and inequality among food service workers in the context of China.

Internet + and Electronic Business in China is a comprehensive resource that provides insight and analysis into E-commerce in China and how it has revolutionized and continues to revolutionize business and society. Split into four distinct sections, the book first lays out the theoretical foundations and fundamental concepts of E-Business before moving on to look at internet+ innovation models and their applications in different industries such as agriculture, finance and commerce. The book then provides a comprehensive analysis of E-business platforms and their applications in China before finishing with four comprehensive case studies of major E-business projects, providing readers with successful examples of implementing E-Business entrepreneurship projects.

Internet + and Electronic Business in China is a comprehensive resource that provides insights and analysis into how E-commerce has revolutionized and continues to revolutionize business and society in China.

The effect of COVID-19 has undoubtedly left a vacuum in all sectors of the economy in the world, and this is the case especially in the hospitality sector in Nigeria. This vacuum has dealt negatively with the huge investment in the industry to the extent that all stakeholders are at cross-roads on the way out of the predicament. This therefore calls for strategic thinking among the stakeholders in order to reposition the industry to regain its lost trust occasioned by the pandemic. The year 2020 was declared as the worst year in tourism industry, and with the significance of the industry to the well-being of the people across nations, ‘out of the box’ solutions are required to reposition the industry for maximum effectiveness to regain its lost glory. Hence, the question: Can innovative thinking enhance hospitality industry recovery in Nigeria and will new product development reposition the industry? The outcome of the study will be of benefit to the industry stakeholders. Hospitality industry recovery will increase the revenue of Government, touch positively on customers’ emotions who lost loved ones during the pandemic as patronage increases and put smiles on investors' faces as a result of higher returns. The study reviews relevant literature and interviewed stakeholders in the industry. It x-rays the challenges, proffers innovative solutions, such as development of offerings that touch people's emotions, embarks on facility upgrade and makes recommendations that will re-brand the hospitality industry, so that it can better appeal to the customers coupled with safety and security measures.

This chapter explores some examples of good and not-so-good practices implemented worldwide, especially in Southern Europe, in Creative Tourism activities developed by entrepreneurs. The case studies used in the present chapter are located either in urban territories, small cities or rural areas. The global market introduces some difficulties in achieving good practices, highlighting the need to improve solid partnerships. The support from private and public sectors to institutions and enterprises developing creative tourism activities is analysed. Administrative and economic difficulties are also considered, and some proposals for the future survival of institutions and enterprises. In a global market, the definition of clusters is playing an increasing role in the survival of local and regional economies. In the tourism market, where seasonality is also a significant problem with difficult resolution, creating clusters can also be a great tool to contradict this. However, the success of implementing clusters in the tourism market depends on strong leadership and in-depth monitoring of results planned to be achieved. The present chapter considers clustering in Creative Tourism and the difficulties of implementing it in South Europe. Cultural and organisational issues are highlighted, as well as the need to construct thematic clusters that feature the needs of tourists.