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The purpose of this paper is to explore how corporate associations emerge in business networks focusing on mutually attributed identities in customer-supplier relationships. The role of the mutually perceived identities for interaction behaviours of the parties is examined and consequences of multiple emergent identities for management are discussed.

The paper is a conceptual one starting from an overview of prior research on corporate associations in marketing, findings on distinctive features of business markets and review of studies on identity in interaction processes.

Departing from various strands of research on the origin and role of corporate associations in the literature the authors argue that corporate associations, in business networks are relationship specific and continuously emergent, and that businesses acquire multiple identities in relation to main stakeholders as customers and suppliers. The relationship specificity, emergent nature and multiplicity of relationship-specific identities have consequences for management.

This study is among the few that explore the role of corporate associations in business-to-business context. It results in two propositions: first, that corporate associations are relationship specific and continuously emergent and, second, that businesses operating in business networks have to cope with multiple relationship-specific identities. Both propositions are original and contribute to the understanding of dynamics of business relationships and networks.

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Strategies are often seen as something enacted by a particular firm upon others, often with the goal of “winning”. Yet the global and connected nature of business at present means that such selfish pursuits often undermine the ability of a firm to survive and profit in the long term. As such, strategy can be viewed as something that exists within a business network, one built up of business relationships. Firms can work together to achieve individual goals but without harming each other. Rarely can firms act alone in the global market, often relying on others to provide resources. Because of this, there is a strong argument for considering business relationships as another, perhaps the most important, resource that a firm has. Strategy tools can be used within a firm to boost the nature of these business relationships, ultimately improving and securing a network of firms who all profit from each other’s success.

The paper provides strategic insights and practical thinking that have influenced some of the world’s leading organizations.

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Relationship development is presented as an optimal strategy across all sectors of economic activity, although relationships, and their appropriateness, vary by industry sector. In order to contribute to academic and managerial understanding of relationships in professional business services, this study aims to investigate the characteristics of relationship development in management consultancy.

Data collection involved semi‐structured interviews with both consultants and clients and employed a multilevel perspective for the investigation of relationships.

The findings provide a more nuanced reading of relationships and relationship development. First, a distinction between within‐project and between‐projects relationships and the important strategic implications which flow from these two different types of relationships are identified. Second, a distinction between relationship‐seekers and relationship‐switchers, and the resource allocation decisions associated with managing these two different client groups are identified.

This is an exploratory study based on a qualitative methodology and thus no claims are made about generalizability. The study primarily aimed to achieve a theoretical generalization. The emerging conceptualizations could be extended to and tested by other cases in future studies.

The study has implications for managers because of the insights it offers into the mechanisms for relationship development; the strategic value of relationships; what the clients have to say about relationships; and the elements that characterize successful long‐term relationships.

The study contributes to relationship management theory within services marketing by offering a more refined understanding of company‐client relationships, compared with the more generic interpretations of relationships which often characterize studies of relationship management.

This case examines the formation of an alliance between Fiat and Chrysler during the height of the financial crisis as a mechanism to save Chrysler from liquidation. The case traces the events leading up to the alliance, discusses the early stage issues with which the partners have to deal, addresses some of the governance issues, and examines the past merger between Chrysler and Daimler that ended in a failure. The case presents a normative approach to alliance management and conjectures about the success of the Fiat-Chrysler alliance. We address whether Chrysler is a suitable partner and whether there is a strong enough rationale for the alliance and whether the two partners are compatible. Finally, the case explores the lessons learned and the cautions that might derail the alliance.

The gap between top management and IS personnel is preventing organisations develop a competitive advantage based on IS. The purpose of this paper is thus to improve the understanding of the relationship between top management and IS personnel and to identify the key factors that are important in this relationship.

Two separate questionnaires were used for IS department managers and top management to identify key factors in the relationship. In total, 221 CIOs and 93 CEOs agreed to participate in the research. To identify factors in the business-IS relationship an exploratory factor analysis was used. Further, factor scores were calculated and the independent samples t-test was used to compare these factor scores to reveal any significant differences in perceptions between CIOs and CEOs.

The empirical investigation reveals the existence of nine factors that are important in the business-IS relationship. Seven factors are perceived differently by top management and IS management and thus causing the gap in the relationship, while two factors are similarly perceived.

The paper presents the key areas business and IS personnel should pay attention to. Therefore, it enables reducing the business-IS gap by considering the identified factors and dedicating significant effort to the factors with significant differences.

The paper contributes to understanding the key factors in the relationship between top and IS managers as it identifies factors that are causing the business-IS gap. Thus, it develops the existing literature since it is simultaneously focusing on managerial and IS side. The study is also valuable for researchers enabling future research in exploring these factors in detail.

Aiming at the key issue of interpersonal interaction process between successors and top management teams in the context of family business trans-generational entrepreneurship, this paper aims to explore the motivation, action and results of interpersonal conflict between these two subjects mentioned above.

This paper uses grounded theoretical research methods based on the research objects of three family businesses with both inheritance and transformation needs.

Motivation difference, mediation mode and relationship utilization, that is, the successor and top management team take the goal-orientation, interest orientation and rational tendency as the starting point for relationship coordination. Then it mediates the interpersonal conflicts through compromise, collaboration and compliance, and ultimately provide successors with resources, opportunities, capabilities and motivation advantages to promote trans-generational entrepreneurship. Second, the path of relationship coordination comes from the background of social embedding, that is, the motivation difference comes from the embedding of motivation seeking, the mediation mode comes from the embedding of mediation elements and the relationship utilization comes from the embedding of relationship optimization. The research conclusions not only provide a theoretical framework for family businesses to solve the problems of interpersonal conflicts faced by family businesses but also have practical guiding significance for the trans-generational entrepreneurship.

There are two theoretical contributions in this study. First, the research starting point of social embeddedness theory from the perspective of interpersonal relationships at the microlevel is revised. Since Granovetter (Granovetter, 1985) put forward the theory of social embeddedness, its research scope has been gradually expanded, but the mainstream research in the past focused on analyzing the social network embeddedness of enterprises to obtain social capital from the macro- and meso-level (Nahapiet and Ghoshal, 1998). In fact, this may deviate from the essential interpretation of Granovetter’s theory of social embeddedness, while this study returns to the study of interpersonal relationships. Second, a theoretical model of relationship coordination for successors and top management team is put forward in general. On the basis of the motivation, action and result of interpersonal interaction between the successor and top management team, the interpersonal coordination action path and embedded logic during trans-generational entrepreneurship of family businesses are revealed, which enriched the research scope of social embedded theory in family business.

Family businesses must be examined within the cultural contexts in which they are bred, nourished, and grown. According to Chrisman, Chua, and Steier (2003), family businesses are launched for reasons other than the desire for dollars and cents (or rupees and yen). In fact, the authors note, “Family businesses… bring together so starkly the economic and non-economic realities of organizational life…” (2003, p. 442). Calls for family business research that extend beyond traditional geographical boundaries to include global comparisons have been issued by Hoy (2003) and others. Fortunately, recent developments in cultural assessment and measurement methodology have provided tools to enable a better understanding of families and family businesses vis-à-vis the use of regional clusters and comparative lenses (Gupta & Hanges, 2004). Gupta and Hanges (2004) note three clusters of the Catholic ethic: Southern (or Latin) Europe, Latin America, and Eastern Europe. As shown in Table 1, more than three-fourths of the population in these clusters follows the Catholic faith. In this study, we examine the spirit of family business in these three clusters.

The purpose of this paper is to examine the family business literature on human resource management (HRM) activities within family-owned businesses to advance theory and practice.

This paper is a review of research on the formation, adaptation, and termination of the employment relationship within family businesses.

Important areas for future research are revealed. For example, little research investigates how family members are recruited, socialized, or how exit decisions are made. In contrast, significant attention has been given to role transitions during succession.

The paper focuses on managing employment relationships (e.g. recruitment, selection, etc.) within family businesses. The research revealed HRM activities within family businesses are often informal so aspects of the employment relationship may not be fully captured by extant research.

This review provides specific HRM suggestions for practitioners to consider. For example, this review highlights that training inside the family business can be as effective as training outside the family business.

This review is novel in applying an established HRM framework to family business research and focuses on HRM activities of family members as opposed to non-family employees. The paper offers considerations for families bringing next generation members into their businesses and preparing offspring to run them successfully.

There are currently two issues that generate growing interest among specialized scholars within the family business field: technological innovation (TI) and socioemotional wealth (SEW). While it is true that both topics are highly popular among researchers, the joint study of both perspectives is scarce. Thus, the purpose of this paper is to analyse the interrelationships between TI and SEW in the context of family firms.

This literature review systematically analyses the findings of 25 journal articles focusing on TI and SEW, published between 2012 and 2018.

The findings reveal an integrative approach, identifying different variables that relate TI and SEW. A conceptual framework is built in which these variables are incorporated into four categories (SEW, TI, moderating effects and performance). New lines of research emerge with the development of a conceptual model and the formulation of six propositions.

The conceptual framework can be useful as integrative summary of the factors that family business managers and directors should take into account to be successful in implementing innovative projects and strategies.

The study of TI from the SEW approach has emerged as a fruitful field of research in recent years, but the current knowledge of the role that SEW plays in family firms’ TI is still scarce. This paper contributes to the family business literature by offering a conceptual framework of the SEW–TI relationship and new research avenues that will provide a better comprehension for scholars and specialists for future investigations in the field.

Actualmente existen dos temas que generan un creciente interés entre los académicos especializados en el campo de estudio de la empresa familiar: la innovación tecnológica y la riqueza socioemocional. Si bien es cierto que ambos temas son muy populares entre los investigadores, el estudio conjunto de ambas perspectivas es escaso. Así, el objetivo de este trabajo es analizar las interrelaciones entre la innovación tecnológica (IT) y la riqueza socioemocional (SEW) en el contexto de las empresas familiares.

Esta revisión de la literatura analiza sistemáticamente los hallazgos de 25 artículos de revistas que se centran en la IT y el SEW, publicados entre 2012 y 2018.

Los hallazgos revelan un enfoque integrador, identificando diferentes variables que relacionan la IT y el SEW. Así pues, se construye un marco conceptual en el que estas variables son incorporadas en cuatro categorías (SEW, IT, efectos moderadores y rendimiento). Nuevas líneas de investigación surgen con el desarrollo de un modelo conceptual y la formulación de seis proposiciones.

El marco conceptual puede ser útil como resumen exhaustivo de los factores que los gerentes y directores de empresas familiares deben tener en cuenta para tener éxito en la implementación de proyectos y estrategias innovadoras.

El estudio de la IT desde el enfoque del SEW ha surgido como un campo de investigación fructífero en los últimos años, pero el conocimiento actual del rol que juega el SEW en la IT de las empresas familiares es todavía escaso. Este trabajo contribuye a la literatura de la empresa familiar ofreciendo un marco conceptual de la relación SEW-IT y nuevas vías de investigación que proporcionarán una mejor comprensión a académicos y especialistas para futuras investigaciones en este campo de estudio.

Innovación tecnológica, Riqueza socioemocional, Empresas familiares, Revisión de literature

Revisión general

Actualmente existem dois temas que geram um crescente interesse entre os acadêmicos especializados no campo de estudo da empresa familiar: inovação tecnológica e riqueza sócio-emocional. Conquanto é verdadeiro que ambos temas são muito populares entre os investigadores, o estudo conjunto de ambas perspectivas é escasso. Assim, o objectivo deste trabalho é analisar as inter-relações entre inovação tecnológica (IT) e riqueza socioemocional (SEW) no contexto das empresas familiares.

Esta revisão da literatura analisa sistematicamente os achados de 25 artigos de revistas que se centram na IT e o SEW, publicados entre 2012 e 2018.

Os achados revelam um enfoque integrador, identificando diferentes variáveis que relacionam a IT e o SEW. Constrói-se um marco conceptual no qual estas variáveis são incorporadas em quatro categorias (SEW, TI, efeitos moderadores e rendimento). Novas linhas de investigação surgem com o desenvolvimento de um modelo conceptual e a formulação de seis proposições.

O marco conceptual pode ser útil como resumo exhaustivo dos factores que os gerentes e diretores de empresas familiares devem ter em conta para ter sucesso na implementação de projectos e estratégias inovadoras.

O estudo da IT desde o enfoque do SEW tem surgido como um campo de investigação frutífero nos últimos anos, mas o conhecimento atual do papel que joga o SEW na IT das empresas familiares é ainda escasso. Este trabalho contribui à literatura da empresa familiar oferecendo um marco conceptual da relação SEW-TI e novas vias de investigação que proporcionarão um melhor entendimento a académicos e especialistas para futuras investigações neste campo de estudo.

Inovação tecnológica, Riqueza sócio-emocional, Empresas familiares, Revisão da literatura

Revisão geral

An efficient policy supporting clustered business operations necessitates an appreciation of the dynamics of rivalry and collaborations among businesses. This paper postulates that variation in competition and cooperation can significantly influence the nature of business relationships among clustered businesses, which is essential for cluster policy particularly (Newlands, 2003) as most research on rivalry and cooperation in clusters have been in developed economies. The purpose of this paper is to seek to fill the gap in the literature in African clusters based on original empirical research.

The study adopts a mixed-method research design allowing for data triangulation to study two food processing clusters. The approach comprises a survey and in-depth interview with key actors along the supply chain.

The findings show that business clusters with more formal business structures tend to have minimal horizontal competition but higher vertical cooperation. Comparatively, clusters with more socially embedded milieu tend to have higher levels of cooperation and minimal competition in both vertical and horizontal relationships. The research also shows that such variations in inter-business relationships have an effect on cluster operations in terms of business access to finance, formal contract, sharing of innovation and the way they relate to different stakeholders in their supply chain.

This paper advances a critical case for international business theory on clusters in Africa to incorporate the distinctive business relationships in small and medium enterprises (SME) clusters. It also demonstrates how unique location-specific attributes of developing economies hold the key to sustaining the operations of SME-based clusters.