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Currently, most of the organisations that undertake business process reengineering (BPR) projects with the intention of enhancing their business performance are encountering several issues throughout their endeavours. As these BPR implementation issues are perceived as one of the key contributory factors leading to BPR project failures, it is crucial to adopt timely strategies to overcome these issues. Hence, this study is focused on identifying the strategies to be adopted to overcome BPR implementation issues.

Four case studies were conducted in organisations that have successfully implemented BPR projects within last five years. In total, 14 semi-structured interviews were conducted among the different stakeholders who got involved in the selected BPR projects for identifying the issues faced and the strategies that they have adopted during their project implementation.

Study derived twenty-seven issues faced by the Sri Lankan organisations during different phases of BPR projects, and forty-five unique strategies to deal with these derived BPR implementation issues.

This study contributes to the field by exploring the issues in implementing BPR projects that should be given enough consideration to ensure the success of BPR projects in the Sri Lankan context along with the strategies to overcome the issues encountered throughout them. It is expected that the findings of this study would be useful in ensuring the success of future BPR projects.

The purpose of this paper is to analyse the business process reengineering (BPR) implementation process adopted by organisations grounded in the actual project-level realities. The findings are used to propose a BPR implementation process that can be adopted by organisations to effectively reengineer their processes.

A thorough literature review was used to first develop a conceptual BPR implementation process comprising three key phases and five steps. Then, four case studies were conducted in organisations that have successfully undertaken BPR projects to explore the actual project-level implementation processes. Semi-structured interviews were carried out with respondents who have been actively involved in the different steps of the BPR implementation processes to collect data within the selected organisations.

Altogether 30 activities which are to be carried out throughout the BPR implementation process were identified. Findings disclosed that the minor differences in the activities being performed throughout the BPR implementation process are due to the lack of homogenous characteristics, i.e. type of the process reengineered, form of reengineering and approach for implementing BPR projects.

This paper puts forward a comprehensive view on the BPR implementation process including the key phases, steps and the sequence of activities to be followed. In doing so, the paper addresses a clear gap in literature that calls for a comprehensive model to assist during the BPR implementation to achieve the desired results.

In today's societies, work environment and customers' expectations change on a daily manner. Consequently, it is crucial for companies to find a way for adapting themselves to new requirements. For this purpose, reengineering projects have been introduced and evolved in different companies with different responsibilities over the past decades. However, the risk associated with these projects is inevitable and is a huge obstacle on the way of their implementation. This study, in line with previous studies, contributed in this context by proposing a new methodology for selecting suitable processes and adopted best practices candidate for business process reengineering (BPR). The proposed methodology aims to achieve lower risk and higher probability of success for BPR projects.

This objective is achieved by integration of the concept of portfolio selection problems (PSP) into the organizational decision making concerning BPR project. A model for selection of most appropriate reengineering scenarios, which is a combination of processes and best practices, is adopted and proposed. This model by putting additional constraints on risks associated with a BPR project and increasing its return identifies the most prosperous portfolio of scenarios for a reengineering project. The proposed model is tested step-by-step through a case study in order to validate its outcome and justify its practicality.

In this paper, a new methodology is proposed containing a model as a managerial tool for conducting more successful reengineering projects. The applicability of the methodology is tested in one of the largest metallurgical laboratory and research centers of Iran. Four strategic processes were selected and several best practices customized, after screening all processes of the case study. Accordingly, in total, 15 different scenarios were explored for the reengineering project in which four of them identified by the model as the processes with the highest possibility of success through the BPR project.

This methodology suggests a novel way to benefit from PSP for process selection problems by putting additional control on implementation risk of reengineering project. While the urge of using reengineering project exists within the current companies, the high level of risk of these projects is considered as a huge obstacle in conducting this project. This study, by proposing a new method, aims to address this issue as well as point to the practicality of integrating PSP model in organizational contexts.

Previous researchers have investigated the principles of business process reengineering (BPR) and how firms approach this process. However, previous research makes no distinction among BPR projects in different organizational contexts. The present research investigates the BPR methods best suited for financial institutions. Based on a case study conducted in Chase Manhattan Bank, this research attempts to provide guidelines for BPR projects in financial institutions that will help them achieve dramatic performance gains. Chase BPR projects include four phases encompassing a wide scope of activities: energize, focus, invent, and launch. As seen in Chase BPR projects such as e‐fund disbursement cards and service charge reengineering, these efforts resulted in new products and services in addition to producing dramatic increases in revenue and operating savings.

The main objective of this paper is to investigate the role of information technology (IT) in business process reengineering (BPR) and their interdependency in the organization, and also to provide a framework for facilitating BPR efforts through IT tools for leading the organization towards knowledge‐based organization.

Based on review of recent literature, this is a conceptual paper that examines current perspectives of BPR regarding IT and provides a general framework for the study of BPR and IT.

Provides a conceptual framework that clarifies the interdependency between IT and BPR and also presents the major IT functions in different areas in the organization during the change program.

Suggests further research studies in case‐based studies implementations and analysis

Provides a very helpful guideline for practitioners in implementing IT tools for change programs. They can also understand to take into account both the emergent nature of change itself and the role of IT in BPR efforts through this paper. Meanwhile organization development researchers, knowledge management practitioners, IT consultants and change leaders may benefit this paper very much.

The paper may be of value to researchers in the change management field and to practitioners involved with BPR and IT. This study further opens up new lines of research and highlights implications for process redesign considering IT necessities, including issues associated with leading adoption of change program through IT tools. The paper also provides a synthesis and analysis of the viewpoints as reflected in the literature on various dimensions of BPR efforts and IT.

The contemporary business environment in which an organisation exists is becoming increasingly dynamic. The pressing need to improve the existing business processes in an organisation, results in the appearance of a new field called Business Process Reengineering (BPR). However, despite more and more innovative technological solutions for business processes, resistance to change continues to be the biggest BPR obstacle. According to many experts, this is the main reason why reengineering projects in many organisations fail. This paper investigates the “soft” side of BPR (i.e. its human aspects). More precisely, it focuses on ways information technology (IT), in particular group support systems (GSS), can support the soft side of BPR and reduce resistance to change. In this way, the paper introduces the third level of integration of IT and BPR, in addition to the two levels already described in the literature. The approach is illustrated by an example of a company that used GSS during its reengineering efforts.

This paper aims to investigate the impact of business process reengineering on organizational performance in the Malaysian electronics manufacturing industry during the coronavirus pandemic. It also studied the moderating effect of strategic thinking on the relationship between these two concepts.

Data of 103 samples are obtained from a survey of the electronics manufacturing companies listed in the Federation of Malaysia Manufacturers’ directory. Data is analysed using partial least squares structural equation modelling.

The results show that business process reengineering dimensions, i.e. top management commitment, organizational readiness for change, information technology capabilities and people management have significant positive impacts on organizational performance; whereas organizational structure and other abovementioned dimensions were found to have a much stronger impact on organizational performance whilst strategic thinking exists in the organization.

As the studied firms have been affected by the pandemic, the results will be useful for managers of the firms in the Malaysian electronics manufacturing industry by highlighting the dimensions of business process reengineering that can have a positive and significant impact on the organizational performance and by advising them to incorporate strategic thinking.

The results extend the literature on business process reengineering dimensions, which impact organizational performance by empirically testing the relationship of those dimensions on the performance, with strategic thinking as a moderating variable in Malaysian electronics manufacturing companies. From the knowledge, studying strategic thinking as a moderator in the relationship between business process reengineering and organizational performance in electronics manufacturing companies in Malaysia is unique, especially during a global crisis, i.e. the pandemic.

The purpose of this paper is to present a methodology to assist enterprise decision makers (DMs) to select from a number of processes during Business Process Reengineering (BPR) according to organizational objectives. Indeed, after the identification and classification of process and illustration of the organizational objectives and criteria, the effect of each process on each objective and criterion is calculated to select the most appropriate processes for reengineering purposes.

The proposed methodology uses fuzzy quality function deployment (QFD) technique to convert the qualitative data (DM’s opinion) to quantitative ones and then calculates the effects of each process on the organizational objectives and criteria. Then, by using the result of fuzzy QFD, the amount of satisfaction of each process according to each criterion is calculated. By combining this data with other effective variables in BPR projects such as “cost” and “time,” a multi-objective goal programming (GP) model is formulated and solved to identify the most appropriate business processes.

In fact, a quantitative model is presented in which fuzzy QFD and GP methods are combined to help DMs to adopt an appropriate strategy for implementing BPR projects successfully by selecting proper processes for reengineering purposes. In addition, the presented model uses both qualitative and quantitative data and turns them into quantitative ones. An example is also provided to show how the model works.

Following this investigation, other researchers could able to complete the model with more dynamic and local variables to enhance the accuracy of the model.

The introduced model will support organizations and managers to select appropriate processes for BPR; so in practice, the mentioned projects will be more efficient and successful.

The paper study is essential for organizations, because the presented decision-making model is based on fuzzy QFD and GP methods that enable the enterprises to select the business processes during the BPR projects easily. In this paper, a GP model is presented to create a balance between organizational satisfaction level and cost and time of implementing BPR projects considering organizational constraints. The proposed model was applied to a real case and the authors showed that it is an easy-to-use, valid, and powerful tool for implementing BPR projects.

The purpose of this paper is to analyze and illustrate the needs and expectations of the industry from a newly hired engineering candidate for an entry‐level position involving business process reengineering (BPR). The paper aims to highlight the changing role and the new emerging face of business process design, analysis, and management, its relevant contents and methodologies, its new role, and emergence of a value of BPR, which has been redefined.

The growing interest and the importance of the role of business processes in organizations have promoted the development and implementation of an undergraduate level course on BPR at Stevens Institute in 2006. This research involved a survey of some potential employers during a recent redesigning of this course. The survey collected information from the employers on how important and relevant are the topics on BPR that are covered in the course for an entry‐level BPR related position.

The findings indicate a strong support from the employers for BPR curriculum. Of the 19 BPR topics on which information was collected from the employers, 63 percent were rated as “extremely important” and “very important”. The two highest rated areas of BPR were ability to research and collect process related data (3.8), and ability to use graphical methods to map the current or reengineered processes (3.5).

One of the limitations of this research is the size and representation of the data collected. A more broader sample would extend this work into a framework for BPR skill set and knowledge at various levels of experience.

The implications of this research are to both the academic community and potential employers. This paper provides useful knowledge on what skill sets are relevant for an entry level BPR professional in an economy, which is predominantly going to be dependent on efficiencies from business processes.

The paper provides value to those seeking entry‐level positions in terms of the knowledge and skill sets required to fulfill such a role effectively. The paper also provides guidance to faculty on areas needed to focus on in a BPR curriculum content and pedagogy and prepare students for practical situations. With the increasing role of service orientation in managing information systems – the importance of business process definitions and their reengineering cannot be undermined.

This paper presents the results of a study undertaken in Australia which investigated the extent of Australian thinking and experience with business process reengineering (BPR). The data for the study were gathered through a postal questionnaire survey which was mailed to 535 of Australia’s top businesses. The findings of the survey are compared with earlier studies on BPR conducted in the USA and the UK/Europe. The hypothesis that “expectant business process change is not significantly related to business improvements along dimensions of benefits and corporate impact” is tested. Finally the paper provides recommendations for managers which are seen as important for successful implementation of BPR projects.