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Book part
Publication date: 7 October 2015

Azizah Ahmad

The strategic management literature emphasizes the concept of business intelligence (BI) as an essential competitive tool. Yet the sustainability of the firms’ competitive…

Abstract

The strategic management literature emphasizes the concept of business intelligence (BI) as an essential competitive tool. Yet the sustainability of the firms’ competitive advantage provided by BI capability is not well researched. To fill this gap, this study attempts to develop a model for successful BI deployment and empirically examines the association between BI deployment and sustainable competitive advantage. Taking the telecommunications industry in Malaysia as a case example, the research particularly focuses on the influencing perceptions held by telecommunications decision makers and executives on factors that impact successful BI deployment. The research further investigates the relationship between successful BI deployment and sustainable competitive advantage of the telecommunications organizations. Another important aim of this study is to determine the effect of moderating factors such as organization culture, business strategy, and use of BI tools on BI deployment and the sustainability of firm’s competitive advantage.

This research uses combination of resource-based theory and diffusion of innovation (DOI) theory to examine BI success and its relationship with firm’s sustainability. The research adopts the positivist paradigm and a two-phase sequential mixed method consisting of qualitative and quantitative approaches are employed. A tentative research model is developed first based on extensive literature review. The chapter presents a qualitative field study to fine tune the initial research model. Findings from the qualitative method are also used to develop measures and instruments for the next phase of quantitative method. The study includes a survey study with sample of business analysts and decision makers in telecommunications firms and is analyzed by partial least square-based structural equation modeling.

The findings reveal that some internal resources of the organizations such as BI governance and the perceptions of BI’s characteristics influence the successful deployment of BI. Organizations that practice good BI governance with strong moral and financial support from upper management have an opportunity to realize the dream of having successful BI initiatives in place. The scope of BI governance includes providing sufficient support and commitment in BI funding and implementation, laying out proper BI infrastructure and staffing and establishing a corporate-wide policy and procedures regarding BI. The perceptions about the characteristics of BI such as its relative advantage, complexity, compatibility, and observability are also significant in ensuring BI success. The most important results of this study indicated that with BI successfully deployed, executives would use the knowledge provided for their necessary actions in sustaining the organizations’ competitive advantage in terms of economics, social, and environmental issues.

This study contributes significantly to the existing literature that will assist future BI researchers especially in achieving sustainable competitive advantage. In particular, the model will help practitioners to consider the resources that they are likely to consider when deploying BI. Finally, the applications of this study can be extended through further adaptation in other industries and various geographic contexts.

Details

Sustaining Competitive Advantage Via Business Intelligence, Knowledge Management, and System Dynamics
Type: Book
ISBN: 978-1-78441-764-2

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Article
Publication date: 7 October 2014

Martin Aruldoss, Miranda Lakshmi Travis and V. Prasanna Venkatesan

Business intelligence (BI) has been applied in various domains to take better decisions and it provides different level of information to its stakeholders according to the…

Abstract

Purpose

Business intelligence (BI) has been applied in various domains to take better decisions and it provides different level of information to its stakeholders according to the information needs. The purpose of this paper is to present a literature review on recent works in BI. The two principal aims in this survey are to identify areas lacking in recent research, thereby offering potential opportunities for investigation.

Design/methodology/approach

To simplify the study on BI literature, it is segregated into seven categories according to the usage. Each category of work is analyzed using parameters such as purpose, domain, problem identified, solution applied, benefit and outcome.

Findings

The BI contribution in various domains, ongoing research in BI, the convergence of BI domains, problems and solutions, results of congregated domains, core problems and key solutions. It also outlines BI and its components composition, widely applied BI solutions such as algorithm-based, architecture-based and model-based solutions. Finally, it discusses BI implementation issues and outlines the security and privacy policies adopted in BI environment.

Research limitations/implications

In this survey BI has been discussed in theoretical perspective whereas practical contribution has been given less attention.

Originality/value

A comprehensive survey on BI which identifies areas lacking in recent research and providing potential opportunities for investigation.

Details

Journal of Enterprise Information Management, vol. 27 no. 6
Type: Research Article
ISSN: 1741-0398

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Article
Publication date: 1 March 1997

Rory L. Chase

An international survey, sponsored by the Journal of Knowledge Management in association with the Best Practice Club™ and The Benchmarking Exchange, sought to explore the…

Abstract

An international survey, sponsored by the Journal of Knowledge Management in association with the Best Practice Club™ and The Benchmarking Exchange, sought to explore the drivers and approaches to creating knowledge‐based organizations from the viewpoint of those practitioners who are actually responsible for implementing Knowledge Management as a business strategy. Three major conclusions have emerged from the study. Whilst organizations recognize the importance of creating, managing and transferring knowledge, so far they have been unable to translate this competitive need into organizational strategies. Secondly, successful Knowledge Management implementation is mainly linked to “soft” issues, such as organizational culture and people. Finally, most organizations are struggling to effectively use Knowledge Management tools and techniques. The study reveals that although most of the survey group understood the commercial or institutional imperative to implement Knowledge Management as an organizational strategy, few benchmarks of best practice have yet to emerge.

Details

Journal of Knowledge Management, vol. 1 no. 1
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 1 March 2001

Despite the NASDAQ's nosedive, e‐business remains a primary concern for companies of all types. And of special concern is the fact that retooling for e‐commerce is taking…

Abstract

Despite the NASDAQ's nosedive, e‐business remains a primary concern for companies of all types. And of special concern is the fact that retooling for e‐commerce is taking longer than expected. Results of a recent survey by Business Intelligence reveal that almost two‐thirds (64%) of businesses are at least 12 to 18 months away from implementing a technology infrastructure for e‐business, and 21% of companies will not have e‐business capabilities for at least another year. Business Intelligence pointed to cost and a lack of management strategy, direction, and commitment as the main barriers to achieving an effective e‐business infrastructure.

Details

Journal of Business Strategy, vol. 22 no. 3
Type: Research Article
ISSN: 0275-6668

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Article
Publication date: 1 February 1998

Chris Ashton

As change compels businesses to reconsider corporate performance, whether in the strategic, process, people or systems dimensions of organizational outputs, measurement of…

Abstract

As change compels businesses to reconsider corporate performance, whether in the strategic, process, people or systems dimensions of organizational outputs, measurement of the effectiveness of best practice initiatives becomes critical to competitiveness.

Details

Measuring Business Excellence, vol. 2 no. 2
Type: Research Article
ISSN: 1368-3047

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Article
Publication date: 1 December 1995

Peter Homa

Achieving more from less is a preoccupation of many organizationsin the turbulent 1990s. Midst the maelstrom of apparently mutuallyexclusive organizational objectives…

Abstract

Achieving more from less is a preoccupation of many organizations in the turbulent 1990s. Midst the maelstrom of apparently mutually exclusive organizational objectives, managers respond to what may turn out to be the siren call of business process re‐engineering. Rapid assimilation of business process re‐engineering into managerial practice in the 1990s is arresting. However, a number of articles on the subject have been based on hyperbole rather than evidence. Considers and examines theoretical antecedents of business process re‐engineering within the context of this decade’s challenges. Uses empirical evidence to provide evidence‐based critical success factors for business process re‐engineering programmes. Discusses indications for future research in business process re‐engineering. Places emphasis on the need to bridge the lacuna between business process re‐engineering theory and evidence‐based practice.

Details

Business Process Re-engineering & Management Journal, vol. 1 no. 3
Type: Research Article
ISSN: 1355-2503

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Article
Publication date: 10 August 2015

Panagiotis Barlas, Ivor Lanning and Cathal Heavey

Data science is the study of the generalizable extraction of knowledge from data. It includes a variety of components and develops on methods and concepts from many…

Abstract

Purpose

Data science is the study of the generalizable extraction of knowledge from data. It includes a variety of components and develops on methods and concepts from many domains, containing mathematics, probability models, machine learning, statistical learning, computer programming, data engineering, pattern recognition and learning, visualization and data warehousing aiming to extract value from data. The purpose of this paper is to provide an overview of open source (OS) data science tools, proposing a classification scheme that can be used to study OS data science software.

Design/methodology/approach

The proposed classification scheme is based on general characteristics, project activity, operational characteristics and data mining characteristics. The authors then use the proposed scheme to examine 70 identified Open Source Software. From this the authors provide insight about the current status of OS data science tools and reveal the state-of-the-art tools.

Findings

The features of 70 OS tools are recorded based on the criteria of the four group characteristics, general characteristics, project activity, operational characteristics and data mining characteristics. Interesting results came from the analysis of these features and are recorded here.

Originality/value

The contribution of this survey is development of a new classification scheme for examination and study of OS data science tools. In parallel, this study provides an overview of existing OS data science tools.

Details

International Journal of Intelligent Computing and Cybernetics, vol. 8 no. 3
Type: Research Article
ISSN: 1756-378X

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Article
Publication date: 1 July 1996

Claire Louise

Management literature describes the “revolution” in business performance measurement which encourages the use of “soft” employee‐related measures, such as employee…

Abstract

Management literature describes the “revolution” in business performance measurement which encourages the use of “soft” employee‐related measures, such as employee satisfaction, morale and commitment. Cultural issues have been identified as common stumbling blocks to progress in organizational change programmes, such as total quality management; hence, the use of measures in monitoring or inducing cultural change has great potential. Describes the results of a postal survey of the Times Top 500 companies carried out in early 1995, designed to probe issues such as the degree of use of these measures and associated benefits. The results, derived from 45 companies, reveal a significant gap between management theory and practice in this area. Few companies report innovative use of “soft” measures in the determination of business strategy, i.e. the “balanced scorecard” approach, which is attributed to the lack of evidence of “hard” (financial) benefits from companies successfully involved in this practice.

Details

Leadership & Organization Development Journal, vol. 17 no. 4
Type: Research Article
ISSN: 0143-7739

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Article
Publication date: 1 March 2013

Francesco Gardenal

This paper presents a model for Public Contracting Authorities to quantify procurement performance benefits that can be achieved by adopting e-procurement. It has been…

Abstract

This paper presents a model for Public Contracting Authorities to quantify procurement performance benefits that can be achieved by adopting e-procurement. It has been found that e-procurement could generate positive impacts, especially on the efficiency, effectiveness, dematerialization, competitiveness and transparency impact dimensions. Adopting e-procurement in the public sector is far more than just a technological challenge; it embodies a large scale change management effort to create a more efficient procurement culture. Using the performance measurement approach herewith presented helps to tackle this challenge, stimulating the effective use of e-procurement solutions. Measuring how eprocurement is contributing to optimize public expenditure by increasing organizational performances; can help to overcome the resistance to change. Plus, this model can be used to strengthen stakeholder accountability of both Contracting Authorities and public e-procurement service providers. The model has been consistently tested over the last four years with satisfactory results confirming the hypothesis; the case study is herewith exposed. The model can be applied in different context, therefore method and practical recommendations are also provided.

Details

Journal of Public Procurement, vol. 13 no. 2
Type: Research Article
ISSN: 1535-0118

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Article
Publication date: 1 December 2001

Steve Welch and Robin Mann

Describes the aims, reasons for development, key features, and uniqueness of an online benchmarking and performance improvement resource. The paper begins by describing…

Abstract

Describes the aims, reasons for development, key features, and uniqueness of an online benchmarking and performance improvement resource. The paper begins by describing the historical context within which the Web site has been developed. It describes the growth in the use of business excellence, benchmarking and performance measurement, and how these improvement approaches are related to each other. The Web site’s uniqueness stems from how information within the resource is categorised by the Malcolm Baldrige Model and the European Business Excellence Model, the collection and linking of thousands of snippets of information from case studies and articles relating to best practices and benchmarking studies, the provision of a comprehensive list of performance measures and improvement techniques, and the way that the site has been designed based on the concept of benchmarking. An explanation of how the resource might be used to support an organisation’s benchmarking process is provided. The paper concludes by presenting the positive feedback obtained from an industry review of the Web site’s key features. The Web site aims to be launched by October 2001.

Details

Benchmarking: An International Journal, vol. 8 no. 5
Type: Research Article
ISSN: 1463-5771

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