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The previous generations of implemented B2B e‐commerce hub solutions (e‐Marketplaces) did not successfully fulfil the requirements of buyers and suppliers (“Participants”) in different business domains to carry out their daily business and online commercial transactions with one another because of their inappropriateness, and lack of flexibility. The limitations of these provided solutions came from a lot of architectural and technological challenges in the provided technical architectures that were used to build these solutions. This research aims to provide a proposed architecture to build integrated B2B e‐Commerce hub solutions. It also aims to make use of bottom‐up/top‐down approaches to building an integrated solution and to resolve the reasons for the failure of previous generations of B2B e‐commerce hubs.

The research uses the EDI reference model, which is provided by the ISO organization to survey and analyze the challenges of previous generations of B2B e‐Commerce hubs solutions and their architectures. The study develops a proposed solution architecture based on the recent approaches to building IOSs to build a B2B e‐commerce hub solution architecture that can be used to implement vertical B2B e‐commerce hubs (vertical e‐Marketplaces). The paper assesses the capabilities of the proposed solution architecture for building vertical B2B e‐Marketplaces by applying the proposed architecture to the building of a vertical B2B e‐Marketplace for the oil and gas sector in Egypt.

Previous B2B e‐Commerce hub initiatives failed to extend their products and services to their “Participants”, and required substantial investment and effort from each “Participant” to join such a B2B e‐Commerce hub. The failure of these IOS projects lies in their inability to integrate B2B e‐Commerce networks based on IOS and consequently, they supported very few partners and “Participants”. These IOS approaches did not resolve the existing challenges of B2B e‐Commerce hubs, especially in the realm of interoperability.

The main contribution of the proposed architecture comes from the creation of a clear automatic path between a business requirements layer and a technology layer by combining both Service Oriented Architecture and management requirements in a single framework to provide dynamic products and flexible services. It provides a complete Multi Channel Framework to resolve the interoperability challenges.

Drawing on established alignment and architectural theory, this paper seeks to present the argument that an organisation's enterprise architecture can enable the alignment of business strategy and information systems and technology (IS/IT).

The paper presents a detailed case study of the Australian Bureau of Statistics (ABS), where a high degree of alignment and international recognition of excellence in business and enabling IS/IT performance are documented.

The ABS enterprise architecture was developed in 1999‐2001 and describes the organisation's physical business and IS/IT elements, and the connective relationships that inform the alignment condition. The ABS architecture is robustly holistic in form, and is characterised by a strong and equal focus on business operations, the deliberate inclusion of an IS/IT governance framework, the structuring and hosting of corporate information for business delivery, and the efficient reuse of IS/IT components.

The ABS case study also examined empirically the social aspects and formal mechanisms of organisational alignment, and shows how a formal enterprise architecture mechanism can integrate into a successful alignment process.

This chapter considers how to ensure that both knowledge preservation and curation are well supported in the architecture and infrastructure of any organization. Support at the enterprise architecture is critical if the business goals of use, reuse, curation, and recuration in the business context are to be achieved. Enterprise architecture is explained – its vertical and horizontal approaches. Preservation is aligned with the information and data architecture. Curation is defined as a new element in the business architecture layer. The authors explain how this approach supports variations in practice across the organization.

Business process modeling has been given great attention due to its crucial role in developing computer-based systems that support (and automate) organizational processes. In information systems, building the right process architecture is vital, since a poor division of organizational processes can lead to complex designs or incoherent structure. Moreover, process architecture acts as a “big picture” of what the organization does, and represents dynamic relationships between the existing processes, which, in turn, helps understand how the organization works (Ould, 2005). The paper aims to discuss these issues.

This paper discusses the derivation of a process architecture diagram (PAD) using the Riva method in detail, in contrast to the PAD developed using Architecture of Integrated Information Systems (ARIS). The information system selected as an example for this comparative study is in the context of academic libraries, embedding various yet generic library processes.

Organizational process architecture provides a basis for business management, based on specific framework supported by integrated tools and methods (Kozina, 2006). ARIS and Riva process architecture methods can be used to visualize and document organizational processes. Understanding the merits and weaknesses of each method is essential to identify possible areas of application.

The processes selected were generic in most academic libraries not taking into consideration special personalized processes. These can be added though.

Both techniques are feasible and can be used to view and analyze library processes, allowing bridging the gap between theory and practice.

A number of process architecture methods are available, however, few studies focused on assessing these methods, and comparing some of them to find out how easy they are to be used in particular contexts, and whether they can be standardized.

For many companies the use of information technology starts with the purchase of hardware such as mainframes, PCs and networks. In these cases the use of IT is based on the opportunities of technology. These companies often find it hard to indicate to what extent the specific resources and systems contribute to their business and their market position. In such a case, IT is, above all, regarded as an item of expense. On the other hand more and more organizations have become aware of the possibilities offered by IT to achieve competitive advantage. This strategic use of IT requires, first of all, a distinct business strategy that indicates what the organization is aiming at in terms of customers, suppliers, competitors, shareholders and authorities, and what role IT is playing in all this. On the basis of the business strategy, the specific use of IT can be established, in terms of an architecture and an infrastructure. As a result, a company is able to indicate where and how IT supports the business and the market position. If IT is applied in this way, it will not only be an item of expense, but also a production factor which is integrated into the strategic planning of a company. Describes a method to solidify the business strategy and to shape the resulting architecture and infrastructure in such a way that IT can offer an active contribution. This method has been applied worldwide, many times, at leading medium‐sized to very large, profit and non‐profit organizations.

The purpose of this paper is to propose a method to support business process architecture and business process design, and present an application to the domain of public hospitals in Chile.

This method is based on the formalization of generic architectures and their internal process structure, proposed in this work as architecture and process patterns, which have been developed at the Master in Business Engineering of the University of Chile and validated empirically in hundreds of Chilean firms from different industries.

The authors have found that the use of architecture and process patterns accelerates the design of such structures until the last level of detail, providing a good and timely basis for information system design and, in particular, were able to develop comprehensive generic process architecture for public hospitals in two months.

The authors' approach considers explicitly the relationships among the architecture elements and process components, providing a systemic view of the business structure and ensuring the alignment between its elements.

The application of agility principles and methodologies on Enterprise Architecture (EA) is a promising field. This paper aims to provide an in-depth study of the Agile Enterprise Architecture (AEA) by studying EA practitioners’ perspectives to propose a foundational framework for AEA.

The authors formulate a foundational framework that defines the AEA motivators, enablers and blockers using the agile manifesto as one of the AEA enablers where a total of 156 EA stakeholders with at least one year of experience in enterprise architecture were surveyed, and a set of hypotheses was analyzed and tested based on the proposed framework. The authors also develop a quantitative method to evaluate the agility index of the EA based on the introduced framework.

The research results show with significance that enterprise architects perceive positively the application of the agility methodologies on the enterprise architecture. This perception is primarily affected by the enterprise size, the EA dependency and the agile methodologies awareness. The findings also indicate that AEA is primarily motivated by the Business and IT Change Ready and Responsive EA. Finally, an EA Agility Index (EAAI) was designed to assess the agility application of the EA based on the three forces, i.e. motivators, enablers and blockers.

Because of the chosen research approach and the sample size, the research results may lack generalizability. Also, EAAI designed was not thoroughly tested.

The paper includes implications for the design and development of an EA Agility Index, and the need to increase the awareness of the agility methodologies to overcome the blocker of the unfamiliarity with the agile methodologies implying that the current business models in enterprise must be more aligned with the agile methodologies.

While there are efforts to develop AEA frameworks, one of the major findings of the literature review conducted is that there is evident research gap in the literature on the perception and associated factors of the EA stakeholders on having an agile enterprise architecture. This paper attempts to fill this gap.

The pharmaceutical industry is in the midst of a fundamental transformation. For example, institutional regulations that have been in place for decades are being removed and competitive pressures force pharmaceutical companies to adopt customer‐oriented strategies. Information technology (IT) is a traditional enabler in this industry for the interaction with suppliers, wholesalers and pharmacies. This paper shows that internet portals yield new opportunities in accessing key customer segments, such as physicians and patients. The central message is that shaping these customer‐oriented systematic methodologies is merely a technological undertaking. Changes are required regarding strategy, processes as well as the systems architecture. To develop an integrated customer relationship management strategy this research draws on elements from established business redesign. The emphasis is on portals that bundle services for the patient's and physician's customer processes.

The paper pursues an action research approach where researchers have been involved in project work. The overall architecture framework has been generalized from projects with nine international companies between 2000 and 2002. One of these companies, the case of Pharma Corp., one of the largest pharma companies worldwide, is detailed in this paper. It shows how the three main architecture views strategy, process and system are used for the development of a customer‐oriented portal strategy.

Portals that support business processes have implications on the technical and business architecture alike. Existing architectures have an emphasis on individual architecture views, but rarely cover the “whole picture”. This paper argues that alignment is necessary of at least three architectures: the business architecture positions, the portal regarding the target customer segments and the (electronic) intermediaries. The process architecture identifies customer processes for each segment and derives portal services, which may also be sourced from external service providers. Thus, their configuration requires the alignment of all levels which are usually specified separately.

The architecture framework presents a first step towards a systematic methodology for re‐engineering customer relationships. It may support the project work in companies and stimulate future research towards inter‐organizational business process redesign.

The purpose of this paper is to analyse the problems associated with the development of e‐government in Southern Africa Development Community (SADC) countries and propose a novel framework for adopting service orientation. This framework includes a new approach and architecture for implementing service orientation called SBA‐eGOV (Service Based Architecture for E‐Government).

A comprehensive literature review was carried out to study various service oriented architecture (SOA) adoption strategies and implementation methods. The most appropriate adoption strategy and implementation method were selected. Web service adoption and implementation/development methodologies were designed separately, and then integrated to form one single framework. Web services best practices were studied to identify the specificities of web services for e‐government projects in SADC countries. A service orientation framework, which includes a service orientation development/implementation method, was developed for e‐government projects. Data from the UN report on e‐government readiness for year 2004‐2010 were analysed.

The trend showed that the e‐government index of SADC countries has been stagnating (even degrading) since 2005. One of the main reasons is the lack of software application integration. The main area of weakness is the lack of a complete framework for adopting and implementing web services. A framework for adopting service orientation, developing web services and deploying e‐services is required to enable application software integration.

By applying the proposed framework, e‐services can be deployed more rapidly to citizens, businesses and government departments.

SBA‐eGOV can be adopted by countries where e‐government projects have completed the “Internalisation” and “Interaction” stages and use to deliver e‐services to citizens.

This work comprises development of a new framework, SBA‐eGOV, which consists of a service‐orientation adoption methodology, a service‐orientation implementation methodology and a service‐based architecture for government. SBA‐eGOV is a novel and complete framework which addresses service‐orientation adoption, development and implementation. To date, no such research work has been undertaken to analyse and solve the problems surrounding e‐government projects in SADC.

This study aims to establish marketing practices which predict business performance of architecture firms within the Nigerian Construction Industry (NCI) to address the sustained poor business performance of firms, which affects allied professionals as many projects in the built environment depend on design proposals from architects.

Survey responses from 86 firms were used to model business performance measured as total revenue of the firms from 40 commonly deployed marketing practices in construction.

Two-thirds of the marketing practices most used by architectural firms were ineffective in predicting business performance. The model also explains up to half the variance in business performance (37.4–49.9%), supporting the view that marketing in the CI affects business performance. Researching client needs and competitors emerged as the only significant positive predictor of business performance (β = 0.827, p = 0.043). Using social media (β = −1.247, p = 0.004), regular participation in awards/competitions (β = −1.420, p = 0.013) and inclusion of political offers in bids (β = −1.050, p = 0.016) negatively predicted business performance.

Architecture and allied professional bodies in Nigeria need to rethink existing restrictions regarding marketing based on traditional code of ethics in light of present-day realities of digital and internet business environments. Principals and management of architecture firms require a paradigm shift in deploying the appropriate marketing practices, especially as it relates to research regarding changing client expectations and current competition within the NCI.

The study established marketing practices which model business performance and demonstrate their value in a framework for improving the financial sustainability of architecture firms within the NCI.