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Government intervention has increasingly identified deprived communities as a key focus for enterprise support. The purpose of this paper is to examine attitudes and perceptions to enterprise support in a deprived community in the UK city of Leeds.

A survey of 142 entrepreneurs and potential entrepreneurs, and 18 follow‐up in‐depth interviews with entrepreneurs, were conducted with people living in the study area. The survey examined the entrepreneurial activity of members of the community, and usage of enterprise support.

The paper finds that certain forms of enterprise support in deprived communities may actually discourage entrepreneurship. Also, where entrepreneurial ventures are supported they tend to operate in activities relating to generic trades with low entry barriers, with many enterprises having little actual or perceived requirement for external support, with it being likely that these would have been established with or without support.

A potential limitation of the study is that it is restricted to a case study of deprived communities in one particular city.

Increased investment in the supply of enterprise support may not lead to increased levels of entrepreneurship, with support that aims to engage with people who have never considered starting a business, or do not have the skills required to launch and grow a venture, is unlikely to be cost‐effective given their low growth potential.

The results of the research are potentially applicable to other deprived communities, and provide lessons for policy relating to the promotion of entrepreneurship.

The purpose of this paper is to provide an insight into the goals and values of craft practitioners in Ireland, and assesses the validity of the business support provided to Dublin based craft practitioners. This research aimed to identify entrepreneurial traits in craft businesses and to challenge the objectives of public business support programs. This research enquires into what support practitioners have participated in and the perceived relevance to their professional needs and goals. Indeed, does demand or policy shape business support programs for craft in Dublin?

This paper is based on a mix of quantitative and qualitative research using surveys and interviews.

The research provides new insights into the goals and values of craft practitioners in Ireland. It identifies discrepancies between the needs of these businesses and the support programs available in Dublin. This study also highlighted three profiles of craft practitioners with distinct goals and values: the hobbyist, the artisan and the entrepreneur.

This study was limited to members registered with the Craft Council of Ireland in Dublin. It therefore excluded any professional craft business non-registered with the agency.

This paper provides valuable insights on craft practitioners goals and values and offers useful recommendation on business support for craft micro-businesses in Ireland.

This paper offers empirical data entirely new for Ireland and highlights the similarities between craft businesses and other micro-businesses, questioning business support rationale for the whole of this sector.

This paper seeks to provide insights into key areas of business support used by technology entrepreneurs who start businesses in north west Wales.

This research uses a qualitative research approach and a purposive sample of eight small technology firms based on and off technology parks. A card research methodology is piloted in one firm and then incorporated into semi‐structured interviews with entrepreneurs.

Technology entrepreneurs access direct and indirect support including: grants from local and central government; help from, banks and professionals; universities; technology incubation units, and; collaborations and networks. Evidence also confirms some of the challenges that entrepreneurs face in accessing business support.

This research provides clear indications to public sector organisations, universities and business support agencies as being the most important aspects of business support needed for new technology‐based firms.

Successful development of technology firms is recognised as a driver for change, particularly in deprived regions. Solutions to issues faced by technology entrepreneurs in terms of business support and accessibility to grants may increase the likelihood of business success and the boosting of local economies.

Although researchers have explored the value and role of university incubator firms and the role of networks, and also the importance of geographically situated incubation units in relation to stimulation of innovation and entrepreneurial activity, there is a paucity of research in the area of business support for technology entrepreneurs which this paper addresses.

The phenomenon of “youth enterprise” arose in the 1980s in response to a particular combination of socio‐economic and political factors. Since then, increasing numbers of young people have set up their own businesses with the assistance of organisations such as the Prince’s Youth Business Trust, Livewire and the Prince’s Scottish Youth Business Trust (PSYBT). This study draws on the experiences and views of a number of recipients of support from PSYBT, who are currently in business, to assess the value of the support provided, identify possible improvements, and, in general, develop greater insights into how young people can be assisted to develop their businesses. The results of the survey indicated a generally high level of satisfaction with the support provided by PSYBT and with the aftercare counsellor. There were, however, expressions of dissatisfaction from some respondents and a number of potential areas for improvement were identified. These primarily related to the skills, knowledge and attitude (ie “competence”) of the aftercare counsellor which could be addressed through enhanced recruitment, induction, supervision and continuing training and development processes. These results have implications for the way that support is delivered to young people in business and, in particular, the training and development of business counsellors playing an “aftercare” role to support the survival and development of the business over time.

Uses a large sample survey of businesses to demonstrate that a critical mass threshold exists for their use of business support organization services. This critical mass threshold is very marked for the two organizations examined: British case studies of chambers of commerce and government‐supported business training and advice bodies. Beyond this threshold, managers of chambers of commerce can achieve nonlinear returns to scale, while returns to scale for government‐supported bodies are almost exactly linear. Infers that this results from the very different motives of commercially based chambers and their members, compared to government‐supported bodies, which allow the benefits of service bundling for chambers while managers of government bodies have to deal with multiple discrete programmes offering few synergies. Also examines the effects of external economies of agglomeration and shows that these increase market penetration and hence reduce the catchment sizes necessary to reach critical mass only in the case of the most agglomerated urban and industrial centres.

This study aims to examine consumers’ patriotism, attitudes toward veterans and attitudes and behaviors toward businesses that honor veterans. The goal is to determine if consumers are more or less likely to support businesses that offer veterans preferential treatment.

The conceptual model proposed is tested using an online survey with a nationwide sample. Data are analyzed using partial least squares structural equations modeling.

Results indicate that consumer attitudes toward businesses that honor veterans fully mediate the impact of consumer attitudes toward veterans on behavioral intentions. This suggests that veterans’ discounts or preferential treatments are viewed as a viable means by which consumers can show their support for veterans. Further, results reveal that patriotism has a direct effect on consumers’ behavioral intentions toward businesses that honor veterans.

Businesses routinely offer discounts targeted to specific consumers, such as the elderly and children. These results show that providing discounts to veterans can offer multiple benefits to businesses as well. Positive attitudes toward businesses that honor veterans can lead to positive behavioral intentions from consumers who seek to support veterans.

Despite the existence of businesses honoring veterans by providing discounts or preferential treatment, to the best of the authors’ knowledge, little to no research has investigated the impact that these discounts provide to businesses.

The main objective of this exploratory study is to analyze the range of human capitals necessary for the modern entrepreneur and the nature of the barriers to effectively support the development of these capitals. Human capital is one of the three dimensions of intellectual capital and this document examines the role of education and training for entrepreneurial success.

Drawing on a broad review of the main contributions to research and practice in the field of intellectual capital and entrepreneurship issues, we conducted a qualitative study using semi-structured in-depth interviews on a sample of 10 professionals expert in business support. They represent a cross section of the main corporate agencies in Scotland. In addition, an interview guide was used to ensure that some questions, or “key questions”, were asked to all participants, also allowing for the flexibility to obtain updated information.

The interviews identified 21 key human capitals needed by today's entrepreneurs. However, the study also identifies the existence of obstacles to providing effective support for the development of human capital in the entrepreneur in terms of attention, process and resources.

Research limitations–The study is based on data collected by a sample of 10 professionals, according to a qualitative approach that focuses on a specific social field and therefore the results cannot be immediately generalized to other fields.

Practical implications–The study identifies the key human capital needed to run a successful company, directing the professional to direct support interventions more effectively in order to increase productivity and improve success rates for its customers.

The value the long-term benefits of even a marginal increase in the efficiency of enterprise support to business through targeted entrepreneurial learning cannot be overstated.

There is a lack of empirical data linking the development of human capital and entrepreneurship. This work has resonance for providers of enterprise support seeking to remain relevant to the entrepreneurial development needs of the entrepreneur.

Business incubators (BI) have been established worldwide as tools for company creation and small businesses support. BIs claim to help their tenants by providing them with the optimal conditions for increasing early stage survival and long-term performance. Practitioners and researchers agree that business support is a crucial feature of incubating businesses. Yet this is seldom researched. In this study we theoretically relate business support to help in solving problems and further investigate to what extent business incubators support their tenants overcome their developmental problems. Results show that tenants do not experience many problems and when they do business support is not necessarily sought. Furthermore, our data suggests that business support is not preferentially sought within incubator environments. When this happens, support provided by the BI does not contribute to problem solving. Finally, we discuss the impact of the type of BI on helping their tenants.

Towns and cities across Canada face rapidly changing economic circumstances and many are turning to a variety of strategies, including tourism, to provide stability in their communities. Community Economic Development (CED) has become an accepted form of economic development, with recognition that such planning benefits from a more holistic approach and community participation. However, much of why particular strategies are chosen, what process the community undertakes to implement those choices and how success is measured is not fully understood. Furthermore, CED lacks a developed theoretical basis from which to examine these questions. By investigating communities that have chosen to develop their tourism potential through the use of murals, these various themes can be explored. There are three purposes to this research: (1) to acquire an understanding of the “how” and the “why” behind the adoption and diffusion of mural-based tourism as a CED strategy in rural communities; (2) to contribute to the emerging theory of CED by linking together theories of rural geography, rural change and sustainability, and rural tourism; and (3) to contribute to the development of a framework for evaluating the potential and success of tourism development within a CED process.

Two levels of data collection and analysis were employed in this research. Initially, a survey of Canadian provincial tourism guides was conducted to determine the number of communities in Canada that market themselves as having a mural-based tourism attraction (N=32). A survey was sent to these communities, resulting in 31 responses suitable for descriptive statistical analysis, using Statistical Package for the Social Sciences (SPSS). A case study analysis of the 6 Saskatchewan communities was conducted through in-depth, in person interviews with 40 participants. These interviews were subsequently analyzed utilizing a combined Grounded Theory (GT) and Content Analysis approach.

The surveys indicated that mural development spread within a relatively short time period across Canada from Chemainus, British Columbia. Although tourism is often the reason behind mural development, increasing community spirit and beautification were also cited. This research demonstrates that the reasons this choice is made and the successful outcome of that choice is often dependent upon factors related to community size, proximity to larger populations and the economic (re)stability of existing industry. Analysis also determined that theories of institutional thickness, governance, embeddedness and conceptualizations of leadership provide a body of literature that offers an opportunity to theorize the process and outcomes of CED in rural places while at the same time aiding our understanding of the relationship between tourism and its possible contribution to rural sustainability within a Canadian context. Finally, this research revealed that both the CED process undertaken and the measurement of success are dependent upon the desired outcomes of mural development. Furthermore, particular attributes of rural places play a critical role in how CED is understood, defined and carried out, and how successes, both tangible and intangible, are measured.

In Australia, there are agencies funded by the government to provide support to Indigenous peoples wishing to start a business and to provide ongoing support for their businesses. In this chapter, we highlight the government-funded agencies mentioned by Indigenous small business owners and provide insights into their experiences. Informing this chapter are 36 interviews with 30 Indigenous small business owners and 6 Indigenous business stakeholders from urban, rural, and remote areas of Australia. We explore the practice of support from an axio-onto-epistemological perspective. We use the theory of practice architectures lens to analyse the data, identifying how the practice of support is enabling and constraining Indigenous small business owners. Next, we share how these government-funded agencies are understood to be used according to Indigenous stakeholders. Last, we recommend improvements that may further support and sustain Indigenous small businesses.