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Open Access
Article
Publication date: 19 May 2020

Owolabi Lateef Kuye and Olusegun Emmanuel Akinwale

Bureaucracy to a large extent entrenches orderliness and productive means of achieving goals in both public and private organisations across the world. However…

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Abstract

Purpose

Bureaucracy to a large extent entrenches orderliness and productive means of achieving goals in both public and private organisations across the world. However, bureaucracy is not suitable in the management of hospitals due to its peculiar nature of operations. This study investigates the conundrum of bureaucratic processes and health-care service delivery in government hospitals in Nigeria.

Design/methodology/approach

The study surveyed 600 outpatients and attendees visiting tertiary and government hospitals in Nigeria using descriptive design to obtained data from the respondents. A research instrument, questionnaire, was used to gather data. Out of the 600 outpatients visiting the 20 hospitals in government and tertiary hospitals, 494 responses were returned from the attendees. The study employed random sampling strategy to collect the information.

Findings

The findings of this study were that service delivery in government hospitals were in adverse position on all the four constructs of bureaucratic dimensions as against quality of service delivery in hospitals in Nigeria. It discovered that bureaucratic impersonality cannot impact on the quality of service delivery in government hospitals in Nigeria. Separation and division of labour among health workers have no significant effect on quality service delivery in government hospitals. Formal rules and regulations (administrative procedure, rules, and policies) prevent quality service delivery in government hospitals in Nigeria. Also, patient’s waiting time was not significant to the quality of service delivery in government hospitals.

Research limitations/implications

The results are constrained with dimensions of bureaucratic processes. Thus, the implication of this study is that bureaucracy in the Nigerian public hospitals is an unnecessary marriage which should be carefully separated and de-emphasised for quality service delivery in the hospitals to thrive.

Practical implications

Largely, this study is practical essential as it unearths the irrelevant operations procedure that hinder progress in Nigerian hospitals.

Originality/value

The study accomplishes recognised importance to survey how bureaucracy impedes quality service delivery in government hospitals. This study has provided a vital clue to elements that will bring rapid attention to patients’outcome in Nigerian hospitals and health-care facilities which hitherto has not been emphasised. The study has contributed to the existing body of knowledge associated to healthcare service quality in developing country.

Details

Journal of Humanities and Applied Social Sciences, vol. 3 no. 1
Type: Research Article
ISSN: 2632-279X

Keywords

Article
Publication date: 1 April 1993

Lode Vereeck

Argues that the autonomy of the Althoff administration was based onthe “personal regime” of Friedrich Althoff. The publicchoice approach of bureaucratic behaviour reveals…

Abstract

Argues that the autonomy of the Althoff administration was based on the “personal regime” of Friedrich Althoff. The public choice approach of bureaucratic behaviour reveals the basis for this autonomy: professionalism and continuity. Manageable span of control and entrepreneurship safeguarded the internal efficiency of Althoff′s agency. The information network of Althoff allowed the German scientific community to play its role as defined by the economics of inquiry. The auditing procedures of the community, that allow for technical and allocative efficiency, exert such pressure on its members that it works both as a voluntary monitoring device and as an incentive structure. In order to reduce the huge monitoring costs of scientific production, adopting a bureaucratic structure for the large academic organization of the Althoff system is consistent with the arguments that transaction cost analysis provides. The principal‐agent problem that arises from the attenuation of control, characteristic of bureaucracy, was solved by the comparative information advantage and the autonomy of the Althoff administration. Property‐rights theory further suggests that the centralized autocratic managing style improved academic productivity. The efficient organization of the Althoff system (both the administration and the academic organization) constituted a major improvement for the development and recognition of German science and scholarship.

Details

Journal of Economic Studies, vol. 20 no. 4/5
Type: Research Article
ISSN: 0144-3585

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Article
Publication date: 7 October 2014

Yves Frederic Livian

The purpose of this paper is to study the contribution of French sociology of organisations (mainly represented by M. Crozier, E. Friedberg and J.D. Reynaud) to the…

Abstract

Purpose

The purpose of this paper is to study the contribution of French sociology of organisations (mainly represented by M. Crozier, E. Friedberg and J.D. Reynaud) to the knowledge of organisations in the French context, specially through the “bureaucratic phenomenon”.

Design/methodology/approach

The author shows that the work has provided a relevant picture of some of the main characteristics of a “French way of organising”, but shows in a second part that French specificities are only a part of the authors’ scientific project, and discusses some of the reasons why it did not get a large international recognition in the English-speaking literature.

Findings

The article provides a summary of the analysis and a discussion of its relevance to the French context today. It opens a reflection about the question as to whether a sociological school based on field studies can be used outside of its original context of conception.

Research limitations/implications

The author does not have the ambition of an exhaustive overview of the international impact of this school.

Practical implications

The author aims at a reevaluation of the contribution, for English-speaking academics, and at a development of the thinking about the use of the “strategic analysis” model.

Originality/value

An examination of the today relevance of the “bureaucratic” model in France, and a better knowledge of the interest of this school outside France.

Details

International Journal of Organizational Analysis, vol. 22 no. 4
Type: Research Article
ISSN: 1934-8835

Keywords

Article
Publication date: 5 January 2015

Agnieszka Zur and Agnieszka Walega

The purpose of this paper is to examine the relationship between routine communication practices and corporate entrepreneurship (CE). Drawing upon CE theory and neo…

Abstract

Purpose

The purpose of this paper is to examine the relationship between routine communication practices and corporate entrepreneurship (CE). Drawing upon CE theory and neo-bureaucratic theory, the paper provides insight into all the directions of routine corporate communication and their potential influence on CE.

Design/methodology/approach

The paper reviews past and current literature from which hypothesis are developed. Applying the competing values framework and data from 64 Polish manufacturing firms, we used multiple power regression to test the hypothesized relationships.

Findings

The study provides evidence for a positive relationship between routine communication practices and CE. The analysis reveals different levels of influence of various communication aspects on CE.

Practical implications

Many organizations’ common objective of their redesign efforts is to get rid of the bureaucratic features of the organization. This study suggests that the challenge is to reconfigure certain routine processes and formal requirements within the organization to better suit CE purposes. The paper specifies which routine communication practices can significantly impact CE.

Originality/value

Very few prior voices articulate the need of routine practices study in CE research. This paper extends CE theory by providing a new perspective on CE factors and opening new avenues for further research.

Details

Baltic Journal of Management, vol. 10 no. 1
Type: Research Article
ISSN: 1746-5265

Keywords

Book part
Publication date: 11 October 2017

Finn Frandsen, Winni Johansen and Heidi Houlberg Salomonsen

Based on the assumption that the identity and self-understanding of an academic discipline determines how it conceptualizes different domains of social reality, including…

Abstract

Based on the assumption that the identity and self-understanding of an academic discipline determines how it conceptualizes different domains of social reality, including how it imports and/or exports concepts from or to other disciplines, this chapter presents some of the findings of a major ongoing comparative and cross-disciplinary study of how five key concepts within the combined fields of crisis management and reputation management are applied in three different disciplinary contexts. In this chapter, however, the focus is on just one of these concepts: the concept of reputation.

Details

How Strategic Communication Shapes Value and Innovation in Society
Type: Book
ISBN: 978-1-78714-716-4

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Abstract

Details

South Africa’s Democracy at the Crossroads
Type: Book
ISBN: 978-1-80262-927-9

Content available
Book part
Publication date: 18 April 2022

Abstract

Details

South Africa’s Democracy at the Crossroads
Type: Book
ISBN: 978-1-80262-927-9

Article
Publication date: 1 February 1981

DONALD J. WILLOWER

In this paper, which was presented at a Conference for Lecturers in Educational Administration held in Melbourne in August 1981, the author expands upon past criticisms of…

Abstract

In this paper, which was presented at a Conference for Lecturers in Educational Administration held in Melbourne in August 1981, the author expands upon past criticisms of the phenomenological and Marxist perspectives, provides an extensive analysis of the concept of loose coupling and puts forward a philosophical alternative to the phenomenological and positivistic positions. The interplay of philosophical viewpoints with issues in theory, research and preparation in educational administration is emphasized.

Details

Journal of Educational Administration, vol. 19 no. 2
Type: Research Article
ISSN: 0957-8234

Article
Publication date: 3 May 2013

Connie Zheng

This article aims at reviewing existing theories relevant to human resource management (HRM) and providing theoretical contexts to explain the importance of managing…

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Abstract

Purpose

This article aims at reviewing existing theories relevant to human resource management (HRM) and providing theoretical contexts to explain the importance of managing people across borders for emerging Chinese multinational enterprises (MNEs).

Design/methodology/approach

Based on a literature review approach, the author examines the phenomenon of emerging Chinese MNEs from the lenses of three streams of theories: organisation‐based view; resource‐based view; and institution‐based view.

Findings

Existing theories offer sufficient insights to explore differences between emerging and established MNEs, particularly in strategic international HRM research. First, Chinese EMNEs were driven to internationalising by different motives, thus creating impact on the strategic choice and global HRM policy consideration. Second, Chinese EMNEs are operating under constantly changing institutional environments, both at home and in host countries. As a result, they are required to balance and rebalance the choices made in formulating and implementing IHRM strategies. Third, there will be different internationalisation outcomes pursued by Chinese EMNEs. Therefore, IHRM policies and practices are to achieve individual, organisational and societal well‐being.

Research limitations/implications

The article has important implications for HRM theory and research. It may lead to developing relevant analytical frameworks for future research in Chinese human resource management. It is also beneficial to understand the formation and implementation of HRM policy and practices in EMNEs originated not only in China, but in other developing countries.

Originality/value

This article contributes to the international HRM literature in relation to Chinese emerging MNEs from a theoretical perspective. Synthesizing existing core theories with examples from Chinese MNEs, it proposes future research directions for analysing further development of such enterprises.

Article
Publication date: 31 May 2011

Daryl D. Green and Jack McCann

The purpose of this paper is to examine benchmarking leadership theories in order to build a new leadership model for the green economy.

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Abstract

Purpose

The purpose of this paper is to examine benchmarking leadership theories in order to build a new leadership model for the green economy.

Design/methodology/approach

The collection and critical analysis of secondary data from relevant publications were used to evaluate the feasibility of a new leadership model in the green economy. Analysis of organizational and leadership theories has been utilized in order to benchmark future successful efforts.

Findings

The paper found five key issues: there is little research in how the green economy will impact contemporary organizations' strategy, structure, and culture; new theories may need to be developed to assist organizations in developing the right kind of leadership for the green economy; the creation of green jobs may infuse organizations with more emphasis on values and leadership competency; the over dependence on technology to create jobs and sustain society's quality of life carries unintended consequences; and agrarian leadership may offer organizations a better ability to lead workers in the green economy.

Research limitations/implications

The paper examines benchmarking applications that are exclusively relevant in both private and public organizations.

Practical implications

There are several implications for researchers and practitioners related to improving the personal and organizational success of leaders guiding their followers in a green economy. Many countries hope that the green economy will be able to improve their financial situation. Yet, organizations are struggling with the issues of ethical behavior by managers and how to motivate their employees toward greater performance. A new leadership based on agrarian values may be a positive step in addressing these matters.

Originality/value

The paper is significant because it presents a theoretical framework for interpreting how agrarian values can work building the quality of life when applied in a green economy.

Details

Benchmarking: An International Journal, vol. 18 no. 3
Type: Research Article
ISSN: 1463-5771

Keywords

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