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This paper aims to apply frame analysis to explore the mental models by which building managers interpret the impact of building occupants on energy use and rationalize their approach to occupant engagement.

Findings from four energy-efficient buildings (two schools and two office buildings) in Norway are presented. The methodology includes individual semi-structured interviews with both operational and strategic facilities managers

Concepts and theoretical perspectives with the potential to shape the building managers’ perceptions include technical knowledge and expertise, management responsibilities, familiarity with occupant routines and understanding of energy-efficient technologies. No significant impact was attributed to the actions of occupants in the areas of comfort, core function and behavior. Significant impact was attributed to their movement and presence. Perceptions of impact were found to influence, yet not determine, the building managers’ choices of practice.

Factors with the potential to affect the adoption of occupant engagement initiatives were highlighted. This study pointed to the role that automation and centralization can play in influencing facilities managers to rescind from their management responsibilities.

To the knowledge of the authors, this is the first study to use framings in thoughts to investigate the process by which facilities managers rationalize occupant engagement, in relation to their perception of occupant impact on energy use.

A green lease incorporates sustainability practices to reduce a building’s negative impact on the environment. Facilities managers play an important role in ensuring these best practices are implemented during the operational stage of a building; however, green leasing is an under-researched area in the emerging field of sustainable facilities management (SFM). This paper aims to investigate the common barriers encountered in ensuring environmental performance when a green lease agreement is in operation between a landlord and tenant.

This research was conducted in three stages using the principal-agent problem as the theoretical foundation for data collection. Stages 1 and 2 used semi-structured interviews to collect data with policy/corporate-level professionals, landlord and facilities management representatives who have considerable experience in green leases. Stage 3 used document reviews based on summative content analysis to further evaluate the extent of the contextual use of green leasing concepts as used within the facilities management community.

The study confirmed a strong incentive gap and information asymmetry between the landlord and facilities manager, forming a typical double principal-agent problem when the split incentives between the landlord and tenants are also taken into consideration, which results in agents acting on their own self-interest rather than the interests of the principal. Goal alignment is found to be key for the successful operation and management of a building throughout its life; when present, these goal conflicts can lead to disharmony between the parties to the contract.

The study proposes a few practical measures to close the gaps in incentive and information asymmetry that create the principal-agent problem, while providing recommendations to the facilities management professional community. These recommendations could be included in future revisions of the SFM guidelines or code of practices used by the industry. Although this study exposed a rather neglected area of the facilities manager’s role in green leases, the findings are limited by the relatively small sample size used for the interviews.

This study contributes to the SFM body of knowledge from a green lease perspective, and the theoretical framework in the double principal-agent problem introduced in the study could be used in future research endeavours.

Aristotle’s concepts of “episteme”, “techne” and “phronesis” are used to understand the relevance of the education that Spanish building engineers receive to their subsequent work as construction site managers. This paper aims to clarify the role of educational factors as they influence any disparities that building engineers who are working as site managers may feel. More specifically, the objectives are to explore the satisfactions and dissatisfactions they experience in doing their job; to describe the ways they find to cope with educational deficiencies; and to gather their suggestions for improving building engineering education.

Using an interpretive approach within the qualitative paradigm, this study draws on data obtained from semi-structured interviews with a sample of 34 building engineers working as site managers in Castilla-La Mancha (Spain).

According to the site managers themselves, Spanish universities mainly teach Aristotle’s episteme (abstract knowledge and general principles) and some techne (applied, technical knowledge and skills), which fall short of the expectations placed upon them by their employers.

Because of the chosen research approach, the sample size is relatively small and results may lack generalisability.

The results have practical implication for building engineering curriculum design related to the enhancement of building engineers employability and job satisfaction.

The existing literature offers insight into job-educational mismatches of different occupations in different countries, drawing on survey questionnaires. There is, however, a gap in respect of Spain and the job of the construction site manager. This paper goes some way towards filling that gap, reporting on the experiences of some higher education “customers”: Spanish building engineers working as site managers.

Facilities Management (FM) is a dynamic profession, which supports core business functions by creating cost-effective and risk-free built environment aligned with the strategic business directives throughout the building life cycle. This study aims to investigate and position the Facilities Manager’s role during building life cycle based on the stages of RIBA Plan of Work 2013.

A literature survey and in-depth interviews with experts were used to investigate the role of a Facilities Manager at the different stages of RIBA Plan of Work 2013. The gathered data were analysed using content analysis technique to explore the role of a Facilities Manager.

Research findings assert that advising the Client on cost-effective building expansion options as a vital role of a Facilities Manager at Strategic Definition stage. Further, briefing the Client’s requirement is a foremost undertaking of a Facilities Manager at Preparation and Brief stage. During the Concept Design and Developed Design stages, Facilities Manager plays a key role in value engineering exercises to ensure value for client?s money and also prepares operations and maintenance strategies to be used at the In Use stage. Moreover, Facilities Manager must have a technical training on buildings, services and systems at Handover stage to manage them at the In Use stages.

The role of a Facilities Manager identified in this study can be used as a guide by the Clients and project teams in obtaining their services during the building life cycle to enhance building performance.

The main purpose of this paper is to systematically identify important factors that are considered in decision making of maintenance cost and discuss how these factors affect maintenance performance.

This paper employs triangulation technique, which combines quantitative and qualitative approaches. The paper starts with the identification of dominant factors through literature reviews followed by semi‐structured interviews with ten building managers and questionnaire survey. A set of questionnaires are distributed to 200 selected buildings managers in Malaysia. The results from 62 completed questionnaires form a database for the quantitative analysis.

This paper concludes that the maintenance performance suffers from the insufficient allocation of maintenance cost. The main factors that are usually considered by the building managers in allocation of maintenance costs are availability of funding, client's preference, and economic situation. Associative test results reveal that variance in maintenance cost could be improved by considering condition of building and complaint about building performance during decision making of maintenance cost.

This paper provides information for building manager on important factors that need to be considered during decision making of maintenance cost allocation. This would help the manager improve effectiveness and accuracy in preparing a maintenance budget.

With the building maintenance sector in Malaysia being conditionally driven and usually carried out only when there is money, it is critical that organization make effective decisions on priority. This paper determines the most important factors in decision making of maintenance budget.

Integrating the literature on trust building and cultural intelligence, the purpose of this paper is to understand how expatriate managers build trust with their host country nationals (HCNs) in China.

Qualitative data collected via extensive interviews with 12 expatriate managers and 34 HCNs from seven multinational companies in Shanghai.

The authors find that expatriate managers and HCN managers build trust via competence/ability at the onset. The trust relationship becomes stronger over time with the development of affect-based trust via cultural intelligence of the expatriate managers.

Implications for theory and practice following the results are discussed.

This study used the cultural intelligence perspective to understand the trust building process. In addition this study interviewed both sides to the trust dyad; the expatriate manager and the HCN manager. Hence, it provides perspectives from both sides of the trust building process, one of the first studies to do so.

Building trust is critical in reverse mergers and acquisitions (M&As), attributed to the divergence of governance and culture between the East and the West. This paper aims to explore the barriers and trust-building practices of Chinese managers in reverse M&As in developed countries.

The primary data set of this research contains case studies of two Chinese M&A deals and in-depth interviews with managers and advisories in the Netherlands.

This research finds that the divergences of decision-making structure, communication style and trust orientation generate barriers to the trust building in Chinese reverse M&As. The third-party advisory participation helps to build cognition-based trust of acquired company managers on Chinese acquiring company managers through providing information and explanation, fitting Chinese buyers in the Western M&A procedure and offering communication. It also helps to build affect-based trust through bridging the divergence of trust orientation and filling the cultural voids. Meanwhile, the invisible integration helps to build cognition-based trust through maintaining the core business, offering great help to acquired companies for their business expansion and selecting the business collaboration areas in the long term. It also helps to build affect-based trust through granting a high degree of governance independence and enabling a balanced status in acquired companies.

This research unveils the “black box” of Chinese reverse M&As from an inter-personal trust perspective and advances the nuanced understanding of trust and trust-building practices in Chinese reverse M&As. It also provides practical tools for both Chinese companies and acquired companies in developed countries.

To mitigate the problems in sensor-based facility management (FM) such as lack of detailed visual information about a built facility and the maintenance of large scale sensor deployments, an integrated data source for the facility’s life cycle should be used. Building information modeling (BIM) provides a useful visual model and database that can be used as a repository for all data captured or made during the facility’s life cycle. It can be used for modeling the sensing-based system for data collection, serving as a source of all information for smart objects such as the sensors used for that purpose. Although few studies have been conducted in integrating BIM with sensor-based monitoring system, providing an integrated platform using BIM for improving the communication between FMs and Internet of Things (IoT) companies in cases encountered failed sensors has received the least attention in the technical literature. Therefore, the purpose of this paper is to conceptualize and develop a BIM-based system architecture for fault detection and alert generation for malfunctioning FM sensors in smart IoT environments during the operational phase of a building to ensure minimal disruption to monitoring services.

This paper describes an attempt to examine the applicability of BIM for an efficient sensor failure management system in smart IoT environments during the operational phase of a building. For this purpose, a seven-story office building with four typical types of FM-related sensors with all associated parameters was modeled in a commercial BIM platform. An integrated workflow was developed in Dynamo, a visual programming tool, to integrate the associated sensors maintenance-related information to a cloud-based tool to provide a fast and efficient communication platform between the building facility manager and IoT companies for intelligent sensor management.

The information within BIM allows better and more effective decision-making for building facility managers. Integrating building and sensors information within BIM to a cloud-based system can facilitate better communication between the building facility manager and IoT company for an effective IoT system maintenance. Using a developed integrated workflow (including three specifically designed modules) in Dynamo, a visual programming tool, the system was able to automatically extract and send all essential information such as the type of failed sensors as well as their model and location to IoT companies in the event of sensor failure using a cloud database that is effective for the timely maintenance and replacement of sensors. The system developed in this study was implemented, and its capabilities were illustrated through a case study. The use of the developed system can help facility managers in taking timely actions in the event of any sensor failure and/or malfunction to ensure minimal disruption to monitoring services.

However, there are some limitations in this work which are as follows: while the present study demonstrates the feasibility of using BIM in the maintenance planning of monitoring systems in the building, the developed workflow can be expanded by integrating some type of sensors like an occupancy sensor to the developed workflow to automatically record and identify the number of occupants (visitors) to prioritize the maintenance work; and the developed workflow can be integrated with the sensors’ data and some machine learning techniques to automatically identify the sensors’ malfunction and update the BIM model accordingly.

Transferring the related information such as the room location, occupancy status, number of occupants, type and model of the sensor, sensor ID and required action from the BIM model to the cloud would be extremely helpful to the IoT companies to actually visualize workspaces in advance, and to plan for timely and effective decision-making without any physical inspection, and to support maintenance planning decisions, such as prioritizing maintenance works by considering different factors such as the importance of spaces and number of occupancies. The developed framework is also beneficial for preventive maintenance works. The system can be set up according to the maintenance and time-based expiration schedules, automatically sharing alerts with FMs and IoT maintenance contractors in advance about the IoT parts replacement. For effective predictive maintenance planning, machine learning techniques can be integrated into the developed workflow to efficiently predict the future condition of individual IoT components such as data loggers and sensors, etc. as well as MEP components.

Lack of detailed visual information about a built facility can be a reason behind the inefficient management of a facility. Detecting and repairing failed sensors at the earliest possible time is critical to ensure the functional continuity of the monitoring systems. On the other hand, the maintenance of large-scale sensor deployments becomes a significant challenge. Despite its importance, few studies have been conducted in integrating BIM with a sensor-based monitoring system, providing an integrated platform using BIM for improving the communication between facility managers and IoT companies in cases encountered failed sensors. In this paper, a cloud-based BIM platform was developed for the maintenance and timely replacement of sensors which are critical to ensure minimal disruption to monitoring services in sensor-based FM.

For optimising long-term building operations, building clients need to enable integration of operational knowledge in the design process of new buildings. This study aims to investigate and compare how operational knowledge is integrated into the design of buildings and large ships, focussing on the roles affiliation and the competences of the client’s project manager play.

A cross-sectional qualitative methodology with multiple case studies (five cases) was used. In addition, ten expert interviews and two validation focus group interviews were conducted. Case studies included in-depth interviews, document analysis and observations.

The study showed that organisational affiliation, focus and competences of the client’s project management play an important role in how much effort and resources go into ensuring integration of operational knowledge in the design process. In the ship cases, projects managers’ highest concerns were operations. Yet, the fewest procedures and tools to integrate operational knowledge in design were found implemented in these cases. Contrastingly, in the building cases, where operations were not the main matter of concern of project management, a large number of procedures and tools to integrate operational knowledge in design were implemented.

To the best of the author’s knowledge, this research is the first to compare how integration of operational knowledge is taking place in the design process of buildings and large ships and identifying what these industries can learn from each other. Furthermore, it adds to the limited research on operations in large ship design.

This paper describes a new proactive approach for facility managers to assess and manage complaints of “sick buildings”.

The assessment of the “sick building” syndrome problem is multifaceted and should include both objective data such as those collected and analyzed by industrial hygienists, and subjective data such as occupant perception measurements, usually gathered by surveys. The data for this research, both objective and subjective, were provided on a wide variety of office buildings and were analyzed using an artificial neural‐network based model.

Current literature on the subject suggests that the cause of poor indoor environments involves many variables interacting in an unlimited number of combinations. Using a blended definition of a narrowly defined “sick building”, a framework for a decision‐making support system for facility managers is provided.

The data collection was limited to Southeastern US commercial office buildings, but the model has global applicability.

Recommendations are presented to help facility managers better understand the complex nature of the indoor environment based on this research.

This research and data analysis can be tailored to and is applicable to any building type.