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The purpose of this paper is to examine the need to develop building service standard method of measurement (BSSMM) that would provide a home ground advantage and a framework for managing the cost of building services by quantity surveyors.

A review of previous research on the rules of measurement was carried out. This exercise provides the basis for questionnaire design which was administered to quantity surveyors in Malaysia construction industry.

The results indicated the need to develop BSSMM. In total, 23 variables were identified as essential features of such standard method of measurement. These variables were grouped into three categories and a priority ranking of them was carried out. The analysis revealed a strong agreement among quantity surveyors on the priority ranking of the essential features of the BSSMM.

Although, the research would assist industry stakeholders in developing BSSMM that reflects local and international best practices, there is need to further investigate how the rules of the BSSMM could be aligned with construction industry classification systems.

The availability of information and computer technology (ICT) tools has transformed the traditional practices in the industry and offered values to quantity surveyors, but if quantity surveyors’ tools cannot be consolidated and incorporated into emerging ICT applications, then QS collaboration will be difficult, and the requirements for electronic data exchange will be impractical. Therefore, this type of standard method of measurement will facilitate cross-referencing and coordination between BoQ and other documents such as drawings, specifications and tender produced by other project participants and thereby lay efficient foundation for effective collaboration of quantity surveyors in BIM model. In addition, the BSSMM will not only comply with local industry practices, it will also be internationally compatible.

Adoption of a structured format based on BSSMM to present building services cost information is essential in view of the increase in the value and complexity of building services in modern buildings. However, there is need to enhance quantity surveyors’ knowledge in the technology and cost management of building services so as to ensure the reliability of cost advice provided to clients. This goal would be partly achieved through education and training of Quantity Surveyors/Cost Consultants in the interpretation and use of the rules of an SMM.

The survey reported here is intended to obtain an understanding of the general public's perception about building services and building services practitioners in Hong Kong.

Targeting a sampling error of within ±1 per cent at a confidence level of 95 per cent, a team of six surveyors conducted face‐to‐face interviews with 751 laypersons at places around 11 residential estates.

Over 90 per cent of the general public know the presence of various building services installations in buildings and 12 per cent know that building services is the collective name of such installations. The general public are satisfied with the operability and reliability of building services installations but are just marginally satisfied with their performance at higher levels, such as energy conservation and indoor air quality control.

A paucity of teenagers know about building services, which is a concern to the future development of both the building services profession and the facilities management (FM) industry in Hong Kong. Future work may investigate the situation in other regimes with a similar FM setting and study on how the profession is perceived for buildings with restricted access to the general public. Operation and maintenance personnel of the FM offices, who are approached by most people when problems with building services installations arise, are the key on the perceived image of building services professionals.

In addition to informing higher educational institutes the need to reinforcing promotion of building services engineering to school leavers, the findings can help professional institutions in formulating how the social status of building services engineers may be raised.

Co‐operative education receives worldwide interest and attention has been given to the better implementation of the policy of synthesizing education and production. There has also been a focus on the integration of students into the world of work. The principle was adopted in the BEng course in Building Services Engineering offered by the Hong Kong Polytechnic and it is recognized that industrial training forms an essential part in the development of a building services engineer. The HKIE has identified a training scheme for the training of graduates and the scheme in the building services discipline has been undertaken by undergraduates in the BEng (Hons) course for the past four years. Evaluates the effectiveness of the scheme through a survey carried out in which students were asked questions about the training they received. Suggests recommendations, as a consequence of the survey, to improve the training system, including its technical content, management and administration.

Traditional administration of building services regards them as having confined scope, operating in isolation or tightly coupled and providing minimal support for overall coordination and holistic management hindering the provisioning of advanced services. This approach inherently bears weaknesses related to complex services management, results in increased costs, and formulates rigid architectural design that restricts flexibility and extensibility. Taking into consideration this set of drawbacks, the purpose of this paper is to propose exploiting a service‐oriented architecture that will allow for dynamic, coordinated and distributed building services management.

The paper presents the design of an enterprise‐based networking architecture for building services and systems and specifies its functional components.

The proposed architecture is compliant with established practices in the building automation field and focuses on catering for a wide spectrum of building and enterprise level services. A specific deployment use‐case scenario and its related implementation issues is considered, so as to promote interoperability and adoption of open standards and principles for the system level performance evaluation of the proposed architecture is also examined.

Literature review is not exhaustive and evaluation of the proposed architecture should be performed in a more systematic manner.

Adoption of a service‐oriented view as far as facilities management is concerned.

This paper identifies through a thorough literature review the research problems in the area of building services integration and proposes an approach to enable successful integration. The novelty of this work is based on the application of the state‐of‐the‐art in enterprise networking for integration of building management and IT‐based services.

The purpose of this study is to highlight special characteristics of building services systems and investigate how practitioners view reliability and maintenance. These characteristics include energy‐hungry services systems, operating modes, maintenance types, the relationship between procurement costs and maintenance costs.

The practitioners' viewpoints on reliability and maintenance are explored through a workshop. The authors wish to draw the attention of researchers in the reliability and maintenance community and furthermore emphasise the difference between building services systems and systems in industries other than construction.

It is shown that a lack of failure data and maintenance data is the main problem from both academic researchers' and industrial practitioner's points of view. The paper suggests that there exists no fixed cost ratio available to apply to building services systems; the analysis of RAMS (Reliability, Availability, Maintainability and Safety) should include duty cycles and the environment; and clients of the construction industry would benefit from mandating a LCC to be applied to the build.

The gap between academia and practitioners should be bridged through better understanding each other's needs. Accurately estimating the ratio between procurement and maintenance costs is needed from a whole life costing perspective.

This paper is a good reference for building designers, facility managers and maintenance staff of building services systems. It also offers reliability researchers references on special characteristics of building services systems.

Coordinating interdependencies between concurrent activities is a special challenge in managing increasingly complex building services projects. Effective coordination at the pre‐installation stage is key to minimising field conflicts between building services systems. This study aims to investigate the significant causes of production shortcomings traceable to the pre‐installation stage, and to what extent these in turn probably contribute to higher volumes of construction debris.

Following relevant previous research and preliminary studies of production shortcomings in the building services subsector in Hong Kong, a series of structured interviews with practitioners were formulated and analysed. The findings lead to deductive reasoning in developing suitable approaches for this subsector.

The study reveals that “poor coordination among different trades and processes”, and “frequent design changes and/or errors” are seen as two of the major causes of production shortcomings in the pre‐installation stage. This paper proposes and discusses improvement strategies based on conceptual models of an “intra‐inter dependent teamwork concept”, a “dynamic coordination buffer” and a “BS coordination facilitator” in order to reduce the identified critical causes.

Although further research is needed, the findings in this paper can be a useful reference for other regions as the study methodology may be replicated.

In the search for solutions and improvements, a number of proven industrial management principles are incorporated in new conceptual models. These are expected to help alleviate the identified causes as critical design or related uncertainties are resolved through earlier coordination. This should in turn also reduce the volume of construction debris that can arise from current shortcomings in the pre‐installation stage of building services.

This study aims to examine the effect of using word-of-mouth and online housing website strategies for student housing selection and building services satisfaction during COVID-19.

The study adopted mixed-methods research approach. An online survey of 975 public and private university students experience on room selection prior to school re-opening in Ghana was used. An exploratory factor analysis (EFA) and multiple regression model (MRM) were used to estimate the satisfaction of using online websites and word-of-mouth strategies (renting housing based on personal recommendation) on student room pricing and building services availability. Telephone interviews were further used to support the results of EFA and MRM.

The study reveals that most students were satisfied with the word-of-mouth strategy than online review marketing strategy for room selection during the COVID-19 pandemic. Secondly, online student housing review marketing strategy provided higher rent which did not reflect the services available. Furthermore, students were more interested in the nature of rooms, lavatories and kitchen in their choice of room than availability of internet, study area, television (TV) room and gym center.

The study suggest that student housing managers require to market their facilities as-it-is than to use one room as an advertising justification for all rooms which does not usually provide a true reflection of the existing situation of room. Again, housing which rely on online marketing strategies need to provide compensation for students who feel they have been misled by their advertisement.

The provision of compensation to students and availability of COVID-19 protection measures determine student room selection. Asides, the introduction of online marketing strategies in student housing in sub-Saharan student housing market is new, and, consequently, this study on it is a novelty.

The commissioning of building services is very much the ‘Cinderella’ activity in the construction cycle, many complaints are heard but few praises sung. This paper examines the current process of commissioning building services within the traditional procurement route. A literature review is presented followed by the results of a two‐stage structured survey from a broad spectrum of participants. A best practice flow chart for managing the commissioning process is presented, tested and confirmed, identifying an auditable chain of responsibilities in the commissioning process. Key conclusions include the need to recognize that the commissioning process requires planning and managing from the earliest possible stage; the need to appoint a commissioning manager — preferable someone in‐house, or a member of the design team; the need for better end‐user documentation and training; the requirement for a more formalized approach and the requirement for clarification on the terms of engagement for the services designer.

Given increasing user aspirations for comfort, connectivity, health, safety and security, the building services subsector now plays an even greater role in construction. It also contributes heavily to construction debris. Hypothesising that improved materials control can help reduce construction debris considerably, this paper aims to investigate relevant critical production shortcomings that generate construction debris in building services works.

Relevant previous research studies on main causes of waste are first reviewed. Findings from a brainstorming exercise at a focus group meeting provide the basis for a series of structured face‐to‐face interviews with experienced site supervisors. Subsequent analysis of the interview findings, together with deductive reasoning, leads to the development of the proposed improvement strategies.

The most significant causes of production shortcomings identified in the study are poor coordination of processes or trades, inappropriate site storage and inadequate protection of materials. Industrial management principles help to develop suitable building services storage principles and to propose an industrial flow pattern incorporating barcoding and RFID tracking technologies.

These findings are a useful comparative reference for other countries, where the study methodology may be replicated to generate region‐specific findings.

By applying the suggested proposals at the material control stage, this important but little studied subsector can both reduce production shortcomings and help lessen the burden on local landfills by reducing “conflicts” between competing resources and storage areas, and by the early mobilisation of specialist contractors to resolve uncertainties and reduce rework.

Compiled by K.G.B. Bakewell covering the following journals published by MCB University Press: Facilities Volumes 8‐18; Journal of Property Investment & Finance Volumes 8‐18; Property Management Volumes 8‐18; Structural Survey Volumes 8‐18.