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Abstract

Details

International Journal of Sustainability in Higher Education, vol. 25 no. 5
Type: Research Article
ISSN: 1467-6370

Content available
Article
Publication date: 1 February 2000

59

Abstract

Details

Kybernetes, vol. 29 no. 1
Type: Research Article
ISSN: 0368-492X

Content available
Book part
Publication date: 1 January 2005

Naresh K. Malhotra

Abstract

Details

Review of Marketing Research
Type: Book
ISBN: 978-0-85724-723-0

Article
Publication date: 1 June 1995

Maria E. Burke

Endeavours to guide managers through the maze of businessinformation. Does not pretend to be a survey of all existing businessliterature, but provides pointers in three key areas…

707

Abstract

Endeavours to guide managers through the maze of business information. Does not pretend to be a survey of all existing business literature, but provides pointers in three key areas – that of business directories including Internet sources, market information, and company information. Includes some examples of company searches.

Details

Management Decision, vol. 33 no. 5
Type: Research Article
ISSN: 0025-1747

Keywords

Article
Publication date: 26 March 2010

Patrick Kelly and Carol A. Hartley

The purpose of this paper is to examine notable instances of fraud that have occurred in Southeastern Connecticut and surrounding areas since the development of two large casinos…

2119

Abstract

Purpose

The purpose of this paper is to examine notable instances of fraud that have occurred in Southeastern Connecticut and surrounding areas since the development of two large casinos in that region.

Design/methodology/approach

Fraud case histories and prosecutions in which the gambling actions of individuals provided the incentive or pressure for the fraud to occur are examined.

Findings

A number of employees who work in business and government have stolen significant sums of money to support gambling activities. The cases are linked to the growth of casino gambling and an accompanying increase in pathological and problem gambling; which research indicates doubles within 50 miles of a casino. Consistent with prior research, most of the thefts were not discovered by auditors or management in a timely manner.

Research limitations/implications

This paper examines the impact of fraud due to casino gambling in one region, further research will examine other regions. One limitation in the research process is the reluctance of businesses to report instances of fraud, thus resulting in an underreporting of the extent of the problem.

Practical implications

The paper recommends actions to be taken by managers in casino areas that can prevent employees from committing such fraud. These actions include the establishment of internal audit procedures, use of an external auditor for specific internal control tasks, upper management review of certain key business documents, increased accountability for organizational check registers, improved control for incoming cash receipts, and fraud awareness training.

Originality/value

Managers in casino regions that become aware of the risks and employ the recommended measures may prevent and minimize business fraud.

Details

Management Research Review, vol. 33 no. 3
Type: Research Article
ISSN: 2040-8269

Keywords

Article
Publication date: 15 May 2017

Brian Leavy

With the growing importance of services in the overall economy, it is surprising that the notion of service firms investing in systematic and dedicated innovation activities has…

Abstract

Purpose

With the growing importance of services in the overall economy, it is surprising that the notion of service firms investing in systematic and dedicated innovation activities has taken so long to materialize. This is now set to change as service firms undertake the kind of research, design and development disciplines which for more than a century have been mainstays of modern manufacturing.

Design/methodology/approach

S&L interviews the well-known former editor of Harvard Business Review Thomas A. Stewart and his co-author, former BloombergBusinessweek.com editor Patricia O’Connell, in their latest book, Woo, Wow and Win: Service Design, Strategy and the Art of Customer Delight (Harper Business, 2016). They believe we are on the cusp of a “design revolution” in services.

Findings

The central thesis of their book is that services “should be designed with as much care as products are” and they include service “delivery” in that premise.

Practical implications

Service design principles offer powerful new ways to address the three basic strategy questions: What do we sell? To whom? And how do we win?

Originality/value

Service design helps you understand how to configure a set of activities, behaviors and touchpoints–a journey–that allows you to serve that customer well.

Details

Strategy & Leadership, vol. 45 no. 3
Type: Research Article
ISSN: 1087-8572

Keywords

Article
Publication date: 1 January 1978

Valerie Stewart

They waited until lunch was being served before they told him. Like that, they thought he would not make so much of a fuss. It left a mark that may well be permanent, for the run…

Abstract

They waited until lunch was being served before they told him. Like that, they thought he would not make so much of a fuss. It left a mark that may well be permanent, for the run from King's Cross to Harrogate is one he does fairly often, and now he finds piercing memories coming back as the familiar landscape rushes past the carriage window.

Details

Journal of European Industrial Training, vol. 2 no. 1
Type: Research Article
ISSN: 0309-0590

Book part
Publication date: 5 October 2017

Louise Gillies and Helen M. Burrows

Families conduct their affairs through processes that are built upon those of previous generations and also social capacities such as culture, class, oppression and poverty. The…

Abstract

Families conduct their affairs through processes that are built upon those of previous generations and also social capacities such as culture, class, oppression and poverty. The media has played a part in stereotyping the lower classes through their portrayal on the television programmes such as Benefits Street and Jeremy Kyle and tabloid newspaper stories. This chapter is a case study of two families who are at the opposing ends of the social scale, the Horrobin/Carter and Aldridge families. The two families were chosen due to them being linked by marriage in the younger generation. Through the use of genograms, we explore how the families differ in their attitudes towards relationships within their individual families, and also how they relate to each other as separate family groups. Despite the many differences, there are also a number of key similarities, particularly regarding the key females in the families, in terms of family background and snobbery. We also show that there is little family loyalty in the more privileged family and a power differential between the two families (oppressors vs. oppressed) in terms of the crimes committed.

Details

Custard, Culverts and Cake
Type: Book
ISBN: 978-1-78743-285-7

Keywords

Article
Publication date: 3 April 2017

Francis Vinicius Portes Virginio, Brian Garvey and Paul Stewart

The purpose of this paper is to explore the variation in migrant labour market regimes and what these reveal about variant patterns of state and extra state regulation in two…

Abstract

Purpose

The purpose of this paper is to explore the variation in migrant labour market regimes and what these reveal about variant patterns of state and extra state regulation in two contemporary political economies.

Design/methodology/approach

Research based upon a participatory action research agenda in Mexico and the north of Ireland. Migrant workers and their families where involved in the project and its development. This included participation in the research design, its focus and purpose.

Findings

Migrant workers experiences of labour market subordination are part of wider processes of subordination and exclusion involving both the state, but also wider, often meta- and para-state, agents. In different locations, states and contexts, the precarity experienced by migrant workers and their families highlights the porosity of the formal rational legal state and moreover, in the current economic context, the compatibility of illegality and state sponsored neoliberal economic policies.

Research limitations/implications

It is important to extend this study to other geographic and political economy spaces.

Practical implications

The study challenges the limits of state agency suggesting the need for extra state, i.e. civil society, participation to support and defend migrant workers.

Originality/value

Notwithstanding the two very different socio-economic contexts, the paper reveals that the interaction, dependence and restructuring of migrant labour markets can be understood within the context of meta- and para-state activities that link neoliberal employment insecurities. Migrants’ experiences illustrate the extent to which even formal legal employment relations can also be sustained by para- and meta- (illegal and alegal) actions and institutions.

Abstract

Details

Review of Marketing Research
Type: Book
ISBN: 978-0-7656-1305-9

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