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The institutional work literature has paid little attention to cognition and interests in the creation, maintenance, and disruption of institutions. The purpose of this paper is to explore the construct of interests as it relates to institutional work projects. The authors frame interests as recognitions situated within broader institutional meaning systems, with a specific focus on interest plurality.

The authors conducted an 18-month ethnography exploring institutional work projects within a rural chamber of commerce. The authors aimed to understand how projects contributed to community survival on a micro-level and institutional change on a macro-level. Rural chambers of commerce represent a unique example of emergent public-private partnerships, challenging traditional commercial logics of chambers of commerce. The research design included qualitative data collection, coding, and analysis of field notes, interviews, and archival sources.

Purposive action was grounded in the community inhabited by the rural chamber of commerce and not the institution itself. Recognized interests enabled nontraditional workers – public employees with newly founded and legitimate roles within the chamber – to pursue community-focussed projects. Change across the institution of chambers of commerce occurred because of the separated and aggregate projects spanning across rural communities.

Recognized interests are a social, plural, and malleable phenomenon supporting situated agency and the co-creation activities embodied in institutional work projects. The authors contribute to the institutional work literature by introducing the idea of interest plurality and illustrating how the work of rural chambers of commerce captures contemporary forms of community organizing.

The purpose of this study was to examine the effects of motivational orientations on negotiation outcomes in unstable negotiation contexts. Instability was created by pitting individualists against cooperators (mixed dyads), and by giving only one of the parties information about the other party's orientation. A total of 162 subjects participated in negotiation simulations, where orientation and information were manipulated through instructions from management. The cooperative dyads got better outcomes than did the individualistic dyads. The mixed dyads did as well as the cooperative dyads when the cooperators had information, but did as badly as the individualistic dyads when the individualists had information. The process analyses indicated that the dyads with high outcomes achieved their results because the integrative activities increased over time. In the mixed dyads with informed individualists, the individualists reached higher individual outcome than their cooperative (uninformed) opponents. Thus, naive cooperators can easily be exploited.

Because of the special “State of the States” issue of Library Hi Tech and other circumstances beyond my control, the four quarterly “Comp Lit” compilations for 1996 appear here in a single and possibly peculiar chunk. A lot changes in a year of personal computing, but on reflection it seemed useful to include the citations and comments as I originally wrote them.

This study seeks to understand the opinions of internet users toward extreme speech on social media platforms and their willingness to censor such speech. The purpose of this paper is to examine how norms of freedom of expression are changing in an online communication environment dominated by these platforms.

Four focus groups were conducted in this study. Participants needed to use at least one social media platform daily. Groups were homogeneous in terms of race and gender: African-American females, African-American males, white females and white males.

Participants in general did not report a strong willingness to censor extreme speech on social media platforms. Rather, they expressed apathy and cynicism toward both their own and social media companies’ ability to combat extreme speech and make online discourse more positive. Female participants tended to value the overall health of public discourse and protection of more vulnerable social media users on social media platforms. African-American female participants called for platforms to recognize a special duty to protect minority users, whom they saw as responsible for the platforms’ success.

Focus groups are useful for providing exploratory rather than generalizable data. However, by increasing the understanding of how individuals define extreme speech on social media, these data can reveal how individuals rhetorically shape the social media platforms and interpret their role in democratic discourse.

This research takes the rich field of studying tolerance toward extreme speech to new territory: the online realm where public discourse (and especially extreme discourse) is hosted more and more.

In new product development (NPD), the early phase is considered to be one of the greatest opportunities for improving the overall process, where intensive collaboration between marketing and R&D is essential. Nevertheless, previous studies indicate the difficulties of creating a thorough concept during the early phase. This paper aims to contribute to understanding why concept creation is difficult during the early phase of NPD.

This case study involves a single company, and is based on a combination of participant observations and interviews. The participant observations are based on an ethnographic method and the interviews on a hermeneutic approach.

The findings suggest that the difficulties in creating a strong concept during the early phase are related to the negative conflicts arising between marketing and R&D. The underlying cause of such conflicts can further be related to the strong interdependencies existing between the functions. Achieving a better understanding of the interdependencies and the different functional views may reduce the negative conflicts which otherwise tend to become barriers to the far‐reaching integration needed to develop a thorough concept.

As this study is based on a single case, further research is needed in this field in other industries.

Cooperation between functions, as advised in the literature, is not enough and needs to be expanded to cover perspective making and perspective taking in order to move away from the many non‐productive conflicts arising during the early phase as well as create thorough concepts.

This paper bridges different bodies of theories related to concept creation and identifies a gap in the existing theories concerning NPD and the early phase.

Because of the rapidly changing environment and fleeting market opportunities, employee's innovative work behavior is increasingly assuming a pivotal role in enhancing organizational effectiveness and competitive advantage. The success of organizations is largely depended on their employees' ability to innovate. The role of cultural intelligence to enhance innovative work behavior is yet to be explored in the innovation research. The purpose of this study is to examine how cultural intelligence enhances employees' innovative work behavior through work engagement and interpersonal trust.

The study is a cross-sectional design which utilizes data from 381 participants from multinational corporations in Saudi Arabia.

The results indicate that cultural intelligence can significantly affect employee's innovative work behavior. It further reveals that both work engagement and interpersonal trust partially mediate the effect of cultural intelligence on innovative work behavior.

This study adds to the literature on intelligence by examining an underexplored type of intelligence (i.e. cultural intelligence) in relation to employee's innovative work behavior. It reveals work engagement and interpersonal trust as the psychological mechanisms that can link cultural intelligence to innovative work behaviors.

The purpose of this paper is to investigate the moderating effects of organizational culture on the relationships between leadership behaviour and organizational commitment and between organizational commitment and job satisfaction and performance in the Malaysian setting.

Data were gathered from 238 Malaysian UM MBA part‐time students and the researchers' working peers. Data on the respondents' organizational culture and leadership behaviours, and how they affect organizational commitment, job satisfaction and employee performance, were collected using the OCI, leadership behaviour questionnaire, ACS, single global rating for job satisfaction and overall performance questionnaire, respectively. Descriptive statistics were reported, followed by factor analysis, reliability analysis, Pearson correlation and hypotheses testing using hierarchical multiple regression.

Generally, and with a few exceptions, leadership behaviour was found to be significantly related to organizational commitment, and organizational culture played an important role in moderating this relationship. Organizational commitment was found to be significantly associated with job satisfaction, but not with employee performance. However, only supportive culture influenced the relationship between commitment and satisfaction. Possible causes and implications for managers are discussed.

The paper contributes to the existing pool of knowledge on the relationships between leadership behaviours, organizational culture, organizational commitment, job satisfaction and employee performance. Different aspects of these variables were tested, so as to provide a wider and more comprehensive understanding of the factors that affect organizations and employees.

The purpose of this paper is to discuss learning about service-user and carer involvement from an action research (AR) study into self-directed support implementation in one English mental health trust. The paper promotes appointing and supporting carers and people with experience as co-researchers to obtain authentic local perspectives when undertaking service implementation or redesign.

The researchers used an AR spiral method incorporating carers and people with mental health experience as co-researchers. The co-researchers worked alongside the lead researcher gathering data from focus groups, training sessions and other meetings over four years and attending collaborative steering group meetings alongside professional workers throughout the study.

The authors suggest that participation gave co-researchers a powerful and effective voice in this service redesign. This approach revealed more authentic research data and required professionals to be more accountable for their perceptions and to make explicit their understandings throughout the study, which enabled more effective working. Steering group participation was central to securing this participation.

The paper illustrates how carer and service-user co-researchers can be supported to benefit both mental health organisations undergoing change and to co-researchers themselves. It also identifies AR’s utility in uncovering learning as well as structuring change.

The image of the country of origin is a determinant variable for the success or failure of launching a product into a new market. For companies of emerging countries which want to access markets of industrialized countries, the choice of a local negotiator sharing the same culture as the purchaser might have a moderating effect on the image of the country of origin which is generally perceived as negative. Cultural similarity induces trust between negotiators and facilitates communication. Consequently, it is an important factor in the presentation of a foreign product. The purpose of this paper is to examine the different variables and factors intervening during a negotiation of a product coming from an emerging country to a foreign market.

An empirical study based on a quantitative survey of a sample of international negotiators has been conducted with the aim of testing the above mentioned hypotheses. The questionnaire used in this survey has been administered through mail and has been sent to French and Italian negotiators.

The research hypotheses have been tested empirically. The results show effectively that a product coming from an emerging country is ill‐perceived by buyers in developed countries. The results show as well that cultural similarity induces trust which in turn expresses expertise and contact easiness.

The main limitation of this study is the size of the sample. Despite the big number of the sent questionnaires, return rate was very low, which shows the limitations of surveys using the mail. The second limitation of this study concerns the variable trust which, despite a theoretical abundance on this concept, no compromise on its dimensionality has been detected till now.

At the level of management, these results constitute an encouragement to opt for local negotiators in order to succeed in launching a new product in to a foreign market.

This paper shows that professionals and researchers ought to collaborate on studies related to topics and themes related to intercultural negotiation, which is currently seen as a good way to bring together academic research and exporting companies.

The increased poor performance of National Agricultural Advisory Services (NAADS) projects in Uganda has become a concern of many stakeholders. Many NAADS projects have been undertaken with an aim of developing the poor in the country but none of them were successful. This paper therefore aimed at examining the performance of NAADS projects which were set up by the government in 2001 to eradicate poverty in Uganda.

The study adopted a cross‐sectional and quantitative survey research design. Data was sought from farmers and coordinators of the projects. Mukono district was used as a case study and a sample of 323 NAADS projects were used, covering a wide range of agricultural activities.

The research findings showed low performance levels of the NAADS projects and raised pertinent questions on the influence of NAADS stakeholders’ commitment to the performance of the projects. It was there recommended that an urgent review of NAADS policy and practices be done to ensure that project managers and coordinators discuss with farmers the personal benefits of carrying out activities of NAADS such that farmers fill a great deal of personal meaning of the project to their lives.

This is the first study to document the effect of stakeholder commitment on the performance of National Agricultural Advisory Services projects in Uganda. The poor people in Uganda have really not been committed to the NAADS projects despite the willingness of the government to take them out of poverty. One of the reasons is that they don’t see themselves achieving any benefits from these projects, the projects require high costs of agricultural extension services which cannot be afforded by the farmers and also because the poor people lack farmer groups to participate in the NAADS projects. Rural farmers look as if they do not have technical or professional connections to participate and take advantage of the projects.