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A bay configuration arranged along a central spine and served by an automated monorail material‐handling system are common designs for the layout and material‐handling system in new semiconductor wafer fabrication facilities. Investigates the facility design problem in semiconductor fabrication facilities and proposes a procedure to determine the optimal spine layout design, given a design of the material‐handling system. Explains and tests the procedure to demonstrate the use of the model for solving semiconductor facility design problems. The procedure is applicable for the important semicondutor industry as well as in other facilities that use a central spine layout configuration.

The purpose of this study is to mirror the late guitarist Peter Green’s life experiences through insights from Andrew Voyce, who recovered from mental illness, and expertise from Peter Bryngelsson, a Swedish professional musician and author.

The authors used a mixed method of collaborative autoethnography, psychobiography and digital team ethnography.

Despite having not previously attracted academic interest, Peter Green’s experiences of mental health problems and his return to recording and performance provide a rich data source when mirrored and compared to the lives and experiences of Andrew Voyce and Peter Bryngelsson.

The main limitation of this piece of work is that Peter Green died in 2020. During the process of writing, the authors have had to follow different, mostly unacademic, sources that have described various parts of Peter Green’s life. The authors have given examples and drawn conclusions from their own lives as well as from academic sources, which they have found appropriate.

Both Andrew Voyce and Peter Bryngelsson’s stories would be helpful when it comes to a deeper understanding as to why Peter Green “took a left turn”, i.e., turned his back on an accepted lifestyle.

Acid casualty is a problem connected to both mental distress and to the music industry. Peter Bryngelsson’s story tells us that one can remain sane and drug free and still be an influential and creative musician.

The analysis has brought together two stories of mental distress in combination with insights.

Presents the Internet paradox of an information surfeit causing intelligence impoverishment, “information pollution”. Reviews some methods and literature associated with information retrieval in an academic environment. Elucidates a “Virtual Reality” solution, based on expert software and fuzzy logic. Poses related questions, concerned with socio‐technical aspects.

A day conference at the Institution of Mechanical Engineers on 14 November 2000 brought together engineers engaged in development of robotic aids, and surgeons, some of whom are currently using robotic assistance in their work. The meeting provided a valuable opportunity for sharing of experience. Chairman of the event was Dr Patrick Finlay, who, as founder of Armstrong Healthcare, has been a pioneer in the development of medical robotics. Dr Finlay himself spoke about the Pathfinder image‐guided robot for neurosurgery. The aim of this is to free the surgeon and patient from the rigid stereotactic frame which has been necessary to secure the required 1mm precision of positioning for a tool tip. Mr Rory McCloy described his use of robots in laparoscopic surgery. A delicate drilling operation on flexible bone tissue in the ear was described by Professor Peter Brett, and among other presentations were three relating to 3D image capture for surgery.

This paper aims to examine how a shopper’s level of psychological entitlement influences how consumers respond to different types of apology by a service provider.

Two experiments were performed. Study 1 tests the hypotheses that entitled shoppers prefer empathy apologies to norm violation apologies and that this effect is mediated by disgust and anger. Study 2 tests whether relative superiority apologies are more effective.

Study 1 shows that entitled shoppers prefer empathy apologies. Mediation analysis shows that entitled people feel disgust for norm violation apologies. Study 2 shows that entitled shoppers prefer relative superiority apologies. A standard apology results in negative perceptions of interactional justice, disgust and negative employee evaluations.

Limitations include the scenario method. Implications include entitlement as a moderator of service recovery effectiveness, examining different types of apology and mediators which contribute to the marketing and entitlement literature.

The findings have implications for training employees in service recovery. Employees should not use a standard apology or an apology that treats entitled consumers as similar to other shoppers. Employees should express empathy or make them feel that they are a more valued customer than other store customers.

This research shows how entitlement moderates consumer responses to service recovery. The research answers calls to study different types of apology rather than studying a standard apology (vs no apology). The research is the first to relate entitlement to apologies and to show how disgust and justice perceptions underlie an entitled person’s judgments in service recovery.

This paper aims to consider the relevance of asset impairments when evaluating stewardship by management.

This paper considers association of earnings (including and excluding asset impairments) with contemporaneous stock returns which are used as a measure of management performance and demonstration of stewardship.

Evidence is provided of earnings including asset impairments (an accounting measure of current measure firm performance) having a higher explanatory power for contemporaneous stock returns (an objective evaluation of current period firm performance) than earnings exclusive of asset impairments. Consistent with this, recognized asset impairments are significantly associated with contemporaneous stock returns. These results occur across firm years generally, as well as for firm years exhibiting indicators of impairment and firm years recognizing asset impairments.

This paper adds to the literature providing evidence of asset impairments not being recognised on a timely basis. Additionally, challenges are identified in evaluating the relevance of accounting information for so-called growth firms.

These findings support continued recognition of asset impairments in the Statement of Profit or Loss if stewardship is accepted as an objective for financial reporting. It also suggests issues with the recognition of asset impairments that might be addressed by enhanced disclosure.

This paper is distinctive in that it considers the relevance of accounting information for evaluating stewardship, as distinct from decision-making. It also considers alternate measure of performance (earnings including and excluding asset impairments) for all firms rather than only those disclosing an alternate measure (i.e. a fair horse race)

This study seeks to understand the opinions of internet users toward extreme speech on social media platforms and their willingness to censor such speech. The purpose of this paper is to examine how norms of freedom of expression are changing in an online communication environment dominated by these platforms.

Four focus groups were conducted in this study. Participants needed to use at least one social media platform daily. Groups were homogeneous in terms of race and gender: African-American females, African-American males, white females and white males.

Participants in general did not report a strong willingness to censor extreme speech on social media platforms. Rather, they expressed apathy and cynicism toward both their own and social media companies’ ability to combat extreme speech and make online discourse more positive. Female participants tended to value the overall health of public discourse and protection of more vulnerable social media users on social media platforms. African-American female participants called for platforms to recognize a special duty to protect minority users, whom they saw as responsible for the platforms’ success.

Focus groups are useful for providing exploratory rather than generalizable data. However, by increasing the understanding of how individuals define extreme speech on social media, these data can reveal how individuals rhetorically shape the social media platforms and interpret their role in democratic discourse.

This research takes the rich field of studying tolerance toward extreme speech to new territory: the online realm where public discourse (and especially extreme discourse) is hosted more and more.

This article contains two brief cases about health‐care disputes, designed for executive education audiences who work in health care. One case is a dispute between a doctor and a hospital administrator over authority to control nursing assignments. The other case is about doctors competing for access to operating room space. These cases are used to discuss underlying causes of the disputes and participants' strategies for managing these disputes. The teaching note focuses on using the power, rights, and interests model from Ury, Brett, and Goldberg (1988) as a way to organize the discussion.

The purpose of this paper is to empirically investigate how context influences the quality of business relationships. This theoretical question is studied from the point of view of trust, one of the important components of business relationship quality. The authors study how trust is related to the dynamics and management of the business relationship in the context of an emerging market.

This paper is based on qualitative interviews with 15 spare-parts resellers in the Tunisian automotive industry. The authors take a monadic view, interviewing resellers about their relationships with their wholesalers-importers. The decision to undertake the research in Tunisia is based on three factors. First, Tunisia is an emerging country and there is very little published research based in the Maghreb countries. Second, the Tunisian automotive parts market structure is relatively simple and, hence, easily understood, with most spare-parts being imported because of the low level of local production. Third, the actors in the study are all Tunisian companies, so research allows us to explore relationships between local companies in an emerging country.

The authors find that different kinds of trust play different roles over the dynamics of the relationship. Perceived trust is more important at the emergent stage of a relationship, and as the two parties learn from each other, experienced trust becomes more important in the established relationships. The initial perceived trust creates the possibility of building trust, and when mutual trust exists between the parties, it motivates them to maintain the relationship, but there is always the threat of the degradation of the quality of the relationship because of the violation or destruction of the trust.

This paper shows that more care should be taken when using trust as the variable under scrutiny. Different aspects of trust manifest themselves at various stages of the relationship building cycle.

The results emphasize that when initiating a business relationship, managers first need to create perceived trust. Thereafter, once trust is built up, it is the trust that may “manage” or act to control the on-going relationship as long as the partners’ behavior or network changes do not violate the trust.

The results of this paper show that there is a mutual but not necessarily symmetrical or balanced influence of trust on the behavior of the partners involved. The influence of the different parties is dependent on the power architecture, the history of the relationship and the network position of the actors.