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The problems of One‐Man‐Bands (OMBs) began to be taken seriously in the early 1980s when the Aslib OMB group was formed. The group received considerable attention in the professional press, and became the object of a study by Judith Collins and Janet Shuter who identified them as “information professionals working in isolation”. Many of the problems identified in the Collins/Shuter study remain — not least of these being the further education and training needs of OMBs. These needs are studied in this report. The author has firstly done an extensive survey of the literature to find what has been written about this branch of the profession. Then by means of a questionnaire sent to the Aslib OMB group and the National Council for Voluntary Organisations (INVOG), training and education needs have been pinpointed. Some of these needs have then been explored in greater detail by means of case studies. The author found that the most common deterrents to continuing education and training were time, cost, location, finding suitable courses to cover the large variety of skills needed and lastly, lack of encouragement from employers. The author has concluded by recommending areas where further research is needed, and suggesting some solutions to the problems discussed.

China’s economy is transforming at a brisk pace. A partially dismantled command economy and introduction of competition have fueled consumer demand for a greater selection of innovative new products in the retail market. The challenge for retail buyers is to adjust their procurement processes to respond to consumer needs in an efficient and effective manner. This study examines factors influencing buyer‐supplier relationships in a transition economy. We present a model to explain the factors driving retail buyer dependence on suppliers. We find that retailer evaluation of supplier credibility mediates the relationship between retailer perceptions of a supplier ability to add value to its business and the ability to achieve its desired goals. In part, this is due to the supplier’s market orientation. Interestingly, guanxi ties have no impact on the retailer perceptions of the supplier credibility, but have a positive affect on retailer dependence on its supplier partners.

Student perceptions of service quality in higher education, particularly of the elements not directly involved with content and delivery of course units, are researched using a performance‐only adaptation of the SERVQUAL research instrument. A principal components factor analysis performed on data collected from a sample of 333 undergraduate business and management students suggests that students’ perceived service quality has three dimensions: “requisite elements”, which are essential to enable students to fulfil their study obligations; “acceptable elements”, which are desirable but not essential to students; and “functional elements”, which are of a practical or utilitarian nature. A comparison of perceptions of service quality between first and final year students suggests that perceptions of service quality elements change over a period of study, with “acceptable elements” having increasing importance. Implications for course management teams are discussed, and suggestions for further research are made.

Although proactivity is thought to have positive effects in the workplace, researchers still need to learn more about the contingent aspects of these effects. Proactivity, a challenging form of promotive behavior that is generally desired by organizations, can lead to unexpected consequences such as role overload, job strain, and conflict with coworkers, which may undermine future proactivity. The purpose of this paper is to examine the impact of proactive behavior on job satisfaction, affective commitment, and conflict with coworkers, in the context of collaborative work. This study investigates the extent to which collaborative behavior, an affiliative form of promotive behavior, can mitigate the impact of proactive behavior on conflict and promote positive individual psychosocial outcomes, thus making proactive behavior more sustainable in the workplace.

Using a survey methodology, data were collected from a sample of 170 teachers engaged in collaborative work.

Results show that both proactivity and collaborative behavior positively impact affective outcomes, but have opposite effects on conflict. Collaborative behavior complements proactive behavior in that it enhances the effects of proactivity on satisfaction and reduces its impact on conflict.

Creating the appropriate organizational conditions to support employee proactivity is critical for enhancing proactive employees’ work experience and success, effectively motivating and retaining them, and promoting future proactivity. The results indicate that collaboration creates a context where the positive effects of proactivity are enhanced and its negative effects are weakened.

This research is one of the first studies to examine the interactive effects of proactivity and collaboration. The study shows that collaborative behavior can play an important role in enhancing the benefits of proactivity. Thus, the research advances a contingency perspective of proactivity and contributes to a better understanding of its effects.

This paper aims to explore the switching intention and behaviour of cloud storage services (CSS) individual users in China by integrating the variables of switching cost and habit into the expectation disconfirmation theory.

Based on 419 valid responses, structural equation modelling was used to examine the research model.

The results indicated that perceived usefulness and expectation disconfirmation have a positive and negative effect on user satisfaction, respectively. While expectation disconfirmation has a negative impact on perceived usefulness, user satisfaction positively affects users’ habit and switching cost. At the same time, switching intention is affected significantly and negatively by perceived usefulness, user satisfaction, as well as switching cost, where in switching intention and habit can commendably predict switching behaviour. The results can guide for CSS providers on how to successfully retain users in the competitive CSS market.

Previous researches have investigated the effects of perceived usefulness, switching cost and user traits on CSS adoption and continuance intention, as well as behaviour; they neglected the antecedents of switching cost and the effect of user habit on them. Additionally, relatively few studies have been devoted to an empirical examination of the switching behaviour from a particular CSS product to its rival products at the individual user level. This research tries to fill these gaps.

Provides an introductory guide to basic print and Web resources about pop‐up books. Includes information on paper engineers, producers of pop‐up books, exhibits of pop‐up books, collecting pop‐up books, and “how‐to” guidance for making pop‐up books.

Children experience toxic stress if there is pronounced activation of their stress-response systems, in situations in which they do not have stable caregiving. Due to their exposure to multiple poverty-related risks, African American children may be more susceptible to exposure to toxic stress. Toxic stress affects young children’s brain and neurophysiologic functioning, which leads to a wide range of deleterious health, developmental, and mental health outcomes. Given the benefits of early care and education (ECE) for African American young children, ECE may represent a compensating experience for this group of children, and promote their positive development.

This paper applies the study of kinanthropometry to define the physique of 49 Hong Kong‐Chinese Fire Services recruits. Kinanthropometry has been widely used in predicting the secular trend in increased body size of and among different ethnic groups world‐wide. It has also been applied in the studies of the physiques of Olympic athletes. The criteria developed for this research can be used as standards for physical recruitment in the disciplined forces, as well as for streamlining and improving the basic measurement scale for the manufacture of uniforms. The results showed that the somatotypes of the studied disciplined personnel were distributed in the range of endomorphic mesomorph. Significant correlation was observed between somatotype components and body girths and length measurements.

This study aims to conduct the first original research on mass fatality management in nearly 30 years.

A qualitative research design captured local perspectives within a culturally‐appropriate context to examine roles and responsibilities of government officials within the State of Tamil Nadu and District of Naggapattinam (spellings reflect the most commonly‐used local choice), India. Research data were gathered in the context of the Indian Ocean Tsunami that claimed nearly 300,000 lives across approximately 13 nations.

Local officials and residents faced unprecedented challenges during the hours immediately following the tsunami. These included removing debris that covered bodies, body identification, health and sanitation issues, and the necessity of creating mass graves. The findings identify prior experience with disasters, familiarity with the local area, the quality of pre‐existing networks among officials, a strong desire to rescue those yet living and the presence of linkages between government and non‐governmental organizations as critical factors affecting an expedited management process.

Practical implications include the value of general disaster training that can transcend specific circumstances, the pre‐establishment of mutual aid agreements, strong lines of horizontal and vertical cooperation and inter‐organizational coordination and an understanding of local culture and customs.

The paper contributes to scant social science understanding of mass fatality management processes and furthers a line of inquiry applicable to a wide variety of hazards such as pandemics, terrorism and natural events.

Given the increasing numbers of Asian American and Pacific Islander (AAPI) college students, it is critical to have a diverse group of faculty, staff, administrators, and student affairs professionals who are social justice minded and multiculturally competent to address their needs (Maramba, 2008b; Pope, Reynolds, & Mueller, 2004). However, higher education institutions are still faced with the challenge of increasing the racial, ethnic, and gender diversity at these professional levels. AAPIs are one such population whose representation in the field of student affairs administration is severely lacking. The purpose of this chapter is to acquire a better understanding of the AAPI women in the profession of student affairs administration.