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One recently developed performance measurement method which may prove more effective for hotel management is that of the “balanced score‐card” – which aims to give management a “comprehensive but quick” view of their organization′s performance. Investigates whether the “score‐card” may represent a long‐term solution to the “superior performance measurement method” the hotel sector is apparently looking for – or whether it is more likely to be just a short‐term, passing fad?

Explores way in which firms can improve service performance through people. Analyses the nature and characteristics of teamworking and ways in which performance can be measured and benchmarked. Suggests possible approaches to the management of performance in the future.

Deaf communities including the Irish one, often identify the status of their signed languages as one of the defining indicators of their social standings. Thus, social justice measures must be intertwined with the status of signed languages. The social justice issues for Deaf communities identified here are: access to media, recognition of signed languages and education. These issues are based on several research data and are described in brief. The purpose of this paper is to locate the situational position of Deaf communities in Ireland.

To understand the way in which a more radical model of equality would work for the Irish Deaf community, the author discusses an equality framework developed by the Equality Studies Centre in University College Dublin, with the aim of advancing understanding of what equality of condition would mean for Deaf people in relation to the access to media, recognition of signed languages and education.

The evidence from research and literature shows the serious disadvantaged position held by the Deaf communities in Ireland and other countries. The data presented alone show how both discrimination and disadvantages are largely due to negative perspectives on deafness. These negative perspectives are obviously influenced by historical, medical and religious factors.

The article raises awareness of the implications of different levels of equality on the status of signed languages. These levels, by default, affect the socio‐economic statuses of Deaf communities. It is obvious from this study that equality of condition is the best option for Deaf communities to achieve. This option demands a level of recognition and respect for signed languages, equal to that afforded to national and dominant languages. This would help to minimise the belief that signed languages are mere compensatory tools, which in turn, would create more egalitarian treatment for Deaf people who wished to pursue their main identity through the use of signed languages.

The purpose of this paper is to discuss the contributions that critical realist ethnographies can make to an understanding of the multinational corporation.

This paper draws on a discussion of methodological challenges in researching the multinational corporation and the ways in which critical realist ethnographies can respond to these challenges. The example of research on the transfer of management practices is used to illustrate this.

Taking the example of researching the transfer of management practices within the multinational, the paper argues that the potential of critical realist ethnography including critical realist global ethnography to contribute to the field of International Business and International Management remains relatively untapped.

Adopting the sociological imagination of the critical realist ethnographer has implications for the kinds of questions that are asked by the researcher and the ways in which we seek to address these methodologically. Researching from a critical standpoint fruitful empirical themes for further research relate to the experience of change for example in business systems, internationalization of organizations and “globalization”.

The critical realist ethnographer can contribute insights into the complex social and political processes within the multinational and provide insights into how social structures are both impacting on and impacted by individuals and groups. Ethnographic research located within a critical realist framework has the potential to address questions of how stability and change take place within specific structural, cultural and power relations.

At the methodological level, this paper highlights the potential of critical realist ethnography in researching the multinational, in addressing significant questions facing the critical researcher and in gaining a privileged insight into the lived experience of globalization.

The global financial crisis of 2007-2008 prompted a significant debate on corporate governance and shareholder empowerment. A question arises as to whether shareholders ought to be further empowered to have a greater influence over the companies’ activities. Yet, it is not self-evident that shareholder empowerment ensures better-run companies’ corporate activities. Thus, the purpose of this paper is to critically examine, identify and explain the corporate regulation forms and control collectively to evaluate the effectiveness of shareholder empowerment fully.

To do so, this paper sets out a comparative analysis approach between two jurisdictions, the UK and Delaware in the USA. The paper further addresses by undertaking three case studies; Barclays Plc which illustrated the Comply or Explain role, AVIVA (2012) that concentrated on the impact of the shareholder revolt, and the case of Hills Stores Co. v. Bozic (2000), which involved a claim brought by shareholders on the grounds of a breach of fiduciary duty.

This paper argues that the shareholder empowerment theoretically provides an effective means through which corporate activities can be regulated. However, to do this, account must be taken that a distinction should be made between long-term and short-term investors to encourage shareholder engagement by responsible long-term investors. Furthermore, the shareholders can exercise their powers effectively and influence the Board’s decision to award executive compensation.

This paper offered two distinct contributions: assessing whether in times of crisis shareholder empowerment represents a way to regulate corporate activities and by assessing the distinction between the perception of shareholder empowerment and the reality in practice.