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Article
Publication date: 1 June 1993

Barrie Dale, Ton van der Wiele, Joanna G. Timmers, Roger Williams and Boudewijn Bertsch

Reports a survey which was carried out in 1990 to ascertain the level of training and research needs in the European business community. The results show that, although…

Abstract

Reports a survey which was carried out in 1990 to ascertain the level of training and research needs in the European business community. The results show that, although TQM initiatives are under way in many organizations, more collaborative research and development into TQM need to be undertaken.

Details

Training for Quality, vol. 1 no. 1
Type: Research Article
ISSN: 0968-4875

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Article
Publication date: 1 January 2006

Roger Williams, Boudewijn Bertsch, Barrie Dale, Ton van der Wiele, Jos van Iwaarden, Mark Smith and Rolf Visser

The purpose of this paper is to examine the field of risk management in relation to the connection to quality management. It poses and attempts to answer three questions…

Abstract

Purpose

The purpose of this paper is to examine the field of risk management in relation to the connection to quality management. It poses and attempts to answer three questions. What can quality teach risk management? What can risk management teach quality? What must both risk and quality management still learn? This is an area which has so far not been explored by the quality management fraternity.

Design/methodology/approach

The examination is built on more than 20 years' experience in the area of quality management and extensive involvement in recent developments around risk management (e.g. the Australian/New Zealand standard for risk management – AS/NZ4360, the development of a risk management model by the European Foundation for Quality Management, and the launch of risk‐based instruments by a number of private companies).

Findings

Amongst the major findings are that there are three types of risks: predictable risks that organisations know they face; the risks which an organisation knows it might run but which are caused by chance; and the risks which organisations do not know they are running.

Practical implications

It is pointed out that in the past the challenge for quality management professionals was to support process and design improvements, but the challenge of the future is to improve relationships in order to reduce and manage the most important risks.

Originality/value

The paper outlines how the quality management discipline can help with the management of these types of risks.

Details

The TQM Magazine, vol. 18 no. 1
Type: Research Article
ISSN: 0954-478X

Keywords

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Article
Publication date: 1 December 1996

Luís María R. Calingo

Strategic quality management represents a state wherein the organization’s total quality management (TQM) system is tightly interwoven with the strategy formulation…

Abstract

Strategic quality management represents a state wherein the organization’s total quality management (TQM) system is tightly interwoven with the strategy formulation process, thereby contributing to a sustainable competitive advantage. Numerous models have been proposed to describe how organizations can fully integrate strategy and TQM. Proposes that organizations undergo evolutionary stages on the way to full integration of strategy and TQM. The conceptual bases of the proposed model consist of organizational life cycles, stages of quality maturity and models describing the evolution of strategic management. Gives examples of corporations in the USA and the Asia‐Pacific region which provide preliminary support for the model’s validity.

Details

International Journal of Quality & Reliability Management, vol. 13 no. 9
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 1 February 1992

Barrie Dale and Ton van der Wiele

Reports on a survey, carried out in 1990, to ascertain the level of training and research needs in the European business community. Attempts to define what exactly TQM…

Abstract

Reports on a survey, carried out in 1990, to ascertain the level of training and research needs in the European business community. Attempts to define what exactly TQM means to an organization. Indicates that European organizations do not invest adequate sums of money in TQM education and training. Concludes that top management commitment levels could be improved, and that more relationships between businesses and academic institutions need to be forged.

Details

The TQM Magazine, vol. 4 no. 2
Type: Research Article
ISSN: 0954-478X

Keywords

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Book part
Publication date: 1 March 2021

Antonie T. Knoppers, Milly Obdeijn and Steffen R. Giessner

Abstract

Details

Leading with Presence: Fundamental Tools and Insights for Impactful, Engaging Leadership
Type: Book
ISBN: 978-1-78714-599-3

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