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This study aims to develop a framework to explain the reciprocity of the value co-creation process in mobile hotel booking context and to clarify values for customer and supplier.

A research framework was developed based on the previous literature to derive insights on value co-creation process. Online surveys were conducted among mobile hotel bookers in China. Confirmatory factor analysis and structural equation modeling were used to test the proposed framework.

The findings suggested that suppliers should improve the values for customers (functionality, usability and perceived value) to achieve values for themselves [customer lifetime value (CLV), customer knowledge value (CKV), customer referral value (CRV) and customer influencer value (CIV)]. The relation between satisfaction and CLV was moderated by the CIV from other customers.

Suppliers should enhance customer value from the aspects of functionality, usability and perceived value to earn a competitive advantage. Moreover, for suppliers, non-transactional values such as other CIV play an increasingly critical role apart from economic value for development.

This study not only added empirical analysis on value co-creation in m-Tourism but also extended the current literature by validating a research model which integrates website evaluation research with Kumar et al. (2010)’s customer engagement value framework. Instead of serving as a mediator, mobile app was regarded as one of the indispensable actors involved in value co-creation.

Based on fieldwork carried out on two Engineering and Physical Sciences Research Council‐funded projects in the area of design, the paper presents the details of an assessment approach which has been developed to assess the use and application of quality tools and techniques in the new product design and development process. Its use will help management recognise the symptoms, root causes, issues and problems that are adversely affecting NPDD, with respect to application (or lack of it) of quality tools and techniques.

Booker McConnell's supermarket and food store chain trades under the name of Budgen. In total, however, Booker's UK Food Distribution Division covers a wide range of food distribution activities; its wholesale division delivers to members of the Mace voluntary group and also operates over 50 cash and carry warehouses; the division's turnover is around £180m.

The author advances a theory of white generosity, a product of whiteness and of hierarchised relationships between races characterised by the giving to the racialised person that which has not been asked for and which has no practical immediate purpose, which can be used by anti-racist scholars as a framework for analysing racial oppression.

Using postcolonial and cultural studies and deconstructionist techniques in tandem with autoethnography, the author uses textual readings to examine instances of “giving” shaped by white generosity, drawing on Jacques Derrida's work on the gift in order to deconstruct the structure and rhetorical moves of white generosity.

White generosity demands gratitude in excess of the value of the thing given. If for Derrida the gift is given unconditionally, becoming devalued as soon as it demands acknowledgement or draws attention to itself as gift, white generosity is the gift's inverse: a “giving” that manifests itself only as a demand for its supposed recipient's gratitude. Emancipation is no gift at all; simply a deferral of debt. The “gifts” of diversity, decolonisation, widening participation or access are all objects of brokerage in a system that is inherently unequal and violent for black folx.

White generosity is related to theoretical constructs, such as white fragility, that have commanded significant scholarly engagement. However, it has not previously been named or analysed in a systematic way. This article offers a theoretical framework for use by anti-racist activists and scholars to name, interrogate and deconstruct a powerful narrative used in the continued marginalisation of non-white folx.

The purpose of this paper is to explore how British cycling brand Rapha innovatively embeds stories throughout its touchpoints and in its garments.

Using narrative inquiry methodology and subjective personal introspection, it analyses published brand texts, cycling apparel, primary interviews and lived experience to establish a key story theme and the role, form, value and continuity of stories in the brand’s canon.

It claims that Rapha’s texts reveal evidence of a specific story plot, the “Quest” (Booker, 2015), which acts as a structural editorial device and provides a rich lexicon that taps into a transformative personal experience. The study proposes that the brand’s employees identify themselves with quester values that define the brand’s essence, providing a coherent message and magnifying the agency in Rapha’s stories.

This inquiry offers insight into a single consumer brand, yet it is the material manner in which stories are embedded within the brand offerings plus how lived experiences are recounted through structured storytelling that are of significance to wider practice and understanding.

It brings together industry, academic and personal insight to Rapha’s storytelling praxis to illustrate how storied content can be used to transmit values, purpose and passion to its audience.

Describes a problem‐oriented policing program in Jersey City that seeks to identify, analyze, and target drug, disorder, and violent crime problems in public housing. Describes the problem scanning and identification processes that were used to detect hot spot locations within six public housing sites in the study. Begins the research with a premise that public housing sites differ from one site to the next and that, even within some public housing sites, some common area places will have problems, while others will not. Research findings support this premise. Concludes that there is a distribution of crime problems both across and within public housing sites challenging the hot spot label universalistically applied to public housing sites. The problem identification process has implications for the way problem‐solving teams approach policing public housing sites.

Potato (Solanum tuberosum L. cv. Kara) was grown in Open‐Top Chambers (OTCs) in Northern Egypt at ambient (ca 350 ppm) or doubled CO₂ (ca 690 ppm) either in charcoal‐filtered air (15 nl l‐1) or in non‐filtered ambient air (78 nll‐1 O₃) to investigate the changes in physiology and yield under long‐term elevated CO₂ and/or O₃ throughout 100 days. Ambient O₃ level reduced net photosynthetic rates, number and weight of tubers by 18 per cent, 41 per cent and 21 per cent, respectively, whereas elevated CO₂ caused the opposite effect where it increased the same parameters by 44 per cent, 37 per cent and 20 per cent, respectively. Significant O₃ x CO₂ interactions were detected. However, O₃ caused an increase in GR and POD by 18 per cent and 35 per cent, respectively, while CO₂ caused an increase in POD only by 46 per cent, and there was no effect of O₃ and/or CO₂ on other enzymes. The results of this study are discussed in relation to predicted atmospheric changes.

In this article, Roy Ritson, Bookers manager in Zambia, outlines the problems faced by an emerging African state when confronted with a situation in the distributive trades where previously the control was white. He sheds some light on the methods used by the Zambian government to overcome both the economic and educational difficulties raised — but much still needs to be done.

This study aims to identify user categories of mobile travel services and analyze the differences between the categories based on individual characteristics, the individuals' perceived barriers to use internet-/mobile services during a trip and the individuals' preferred channel strategies.

An extensive online survey in Finland was conducted to collect the data and a cluster analysis is used to identify the user categories.

The study indicates that there are four user categories of mobile travel services: “info-seekers”, “checkers”, “bookers” and “all-rounders” and one group of “non-users”.

Due to the online data collection method and the self-selective process, the sample may be biased towards respondents finding electronic travel services important. It would be of value to conduct similar studies on a representative sample of the total population of different countries.

The identified categories can be seen as consumer segments for which travel service providers can target mobile services.

This study contributes with a categorization of mobile travelers and provides insights on the diffusion of mobile travel services.

Information technology is generally accepted as an important source of competitive advantage for the small retail business, though UK research indicates that the take‐up rate has been slow. Examines the factors influencing take‐up among small food retail businesses in the UK. Based on a sample of 148 customers of one major supplier, confirms the findings from earlier research that the effective adoption of information technology is facilitated by the expertise of the owner‐manager and the influence of the large company supplier; and is retarded by the owner‐manager failing to appreciate the benefits IT can provide, particularly in terms of strategic management development and control. Concludes that, given the symbiotic relationship existing between supplier and retailer, suppliers need to ensure that their smaller firm customers receive the requisite education and training to facilitate IT adoption.