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Article
Publication date: 20 November 2007

People matters

Bob Kieserman

This paper aims to present several common scenarios that occur in most libraries regarding interpersonal conflict between employee and employee and/or employee and library…

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Abstract

Purpose

This paper aims to present several common scenarios that occur in most libraries regarding interpersonal conflict between employee and employee and/or employee and library director. The paper then offers several proven practical conflict resolution strategies that any library can use to either avoid conflict or to mediate it when it occurs.

Design/methodology/approach

This paper used a literature search as well as the personal experience of the author, a library consultant who has worked with over 40 different libraries including academic, public, and special libraries.

Findings

This paper focuses on the concepts of collegiality and positive interpersonal communications as well as the team approach to accomplishing goals. Among the strategies this paper discusses are the adherence to mandatory policies and procedures, peer mediation, open communication, and sensitivity training. Strategies for coping with internal jealousies between and among staff members as well as fair hiring practices are also discussed.

Originality/value

This paper helps the library director, the library department manager, and the staff librarian better understand and appreciate the importance of conflict resolution for the good of the organization.

Details

The Bottom Line, vol. 20 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/08880450710844049
ISSN: 0888-045X

Keywords

  • Libraries
  • Conflict resolution

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Article
Publication date: 30 May 2008

People matters

Bob Kieserman

Using a six‐step process, the purpose of this paper is to present some guidelines for preparing job descriptions for a library organization.

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Abstract

Purpose

Using a six‐step process, the purpose of this paper is to present some guidelines for preparing job descriptions for a library organization.

Design/methodology/approach

This paper draws on the personal expertise of the author, who has been a library consultant to all types of libraries for over 15 years.

Findings

This paper suggests that before a job description can be written, the organization must first understand what kinds of jobs are necessary, then do a job analysis, and then go through a process that involves the employees who are to carry out the responsibilities of the particular job to help design the job and write the job description.

Originality/value

This paper helps the library director and the library department manager more intelligently approach the design of a job and more precisely document the scope of that job within the library organization.

Details

The Bottom Line, vol. 21 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/08880450810875765
ISSN: 0888-045X

Keywords

  • Job descriptions
  • Job analysis
  • Peer review
  • Human resource management

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Article
Publication date: 28 November 2008

Issues in library human resources management

Robert H. Kieserman

The purpose of this paper is to provide a discussion of the benefits of succession planning and open communication between administration and staff when an employee leaves…

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Abstract

Purpose

The purpose of this paper is to provide a discussion of the benefits of succession planning and open communication between administration and staff when an employee leaves their employment at the library.

Design/methodology/approach

This paper used the personal expertise of the author who has been a professor of human resources management as well as a library consultant to all types of libraries for over 15 years.

Findings

This paper proposes that every library organization should follow a five‐step succession planning strategy to guarantee a smooth transition when an employee leaves for whatever reason. The paper also proposes an open and honest communication policy when an employee is terminated to ease the anxiety of the rest of the staff.

Originality/value

This paper helps the library director and the library department manager more intelligently handle the necessary transitions when an employee leaves their employment.

Details

The Bottom Line, vol. 21 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/08880450810929134
ISSN: 0888-045X

Keywords

  • Succession planning
  • Exit interviews
  • Human resource management
  • Communication
  • Library management

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Article
Publication date: 22 August 2008

Issues in library human resources management

Robert H. Kieserman

This paper aims to explain the rules and regulations for using independent contractors in a library setting.

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Abstract

Purpose

This paper aims to explain the rules and regulations for using independent contractors in a library setting.

Design/methodology/approach

The paper uses the personal expertise of the author who has been a professor of human resources management as well as a library consultant to all types of libraries for over 15 years.

Findings

The importance of treating independent contractors very differently from employees is emphasized. The paper provides a step‐by‐step guideline on the compliance issues by which every library and independent contractor must abide to guarantee a legitimate relationship in the eyes of the Internal Revenue Service.

Originality/value

This paper helps the library director and the library department manager more intelligently use independent contractors within the operation of a library organization.

Details

The Bottom Line, vol. 21 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/08880450810898346
ISSN: 0888-045X

Keywords

  • Libraries
  • Human resource management
  • Contract workers
  • Labour law

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