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Article
Publication date: 29 January 2020

“I know your intention is good, but I still feel bad”: Cultural divergence and convergence in the effect of leader’s angry feedback

Bo Shao and Lee Martin

Drawing on a contagion-interpretation model of leader affective displays and leader effectiveness, the purpose of this paper is to examine the effects of leaders’ angry…

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Abstract

Purpose

Drawing on a contagion-interpretation model of leader affective displays and leader effectiveness, the purpose of this paper is to examine the effects of leaders’ angry feedback on followers’ cognitive and affective reactions, and ultimately, perceived leader effectiveness across different cultural contexts.

Design/methodology/approach

In this paper, two experimental studies were conducted with a total of 528 participants.

Findings

The results revealed a culturally divergent cognitive effect: in Western cultures where vertical collectivism is low, leaders’ angry feedback reduced followers’ inferred developmental intention and subsequently, perceived leader effectiveness, whereas in East Asian cultures where vertical collectivism is high, leaders’ angry feedback reduced the two variables to a lesser extent or did not have any effect. In contrast, there was a culturally convergent emotional effect: the impact of leaders’ angry feedback on followers’ negative emotions and subsequently, perceived leader effectiveness was the same, regardless of the level of vertical collectivism.

Originality/value

This research is the first to demonstrate that culture – in particular, the dimension of vertical collectivism – has different impacts on the two mechanisms (i.e. cognitive and affective) through which leader’s angry feedback influences followers’ perceived leader effectiveness.

Details

Personnel Review, vol. 49 no. 8
Type: Research Article
DOI: https://doi.org/10.1108/PR-09-2019-0502
ISSN: 0048-3486

Keywords

  • Quantitative
  • Negative emotions
  • Culture
  • Leader effectiveness
  • Feedback delivery
  • Inferred developmental intention
  • Leader anger
  • Developmental intention

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Article
Publication date: 2 August 2019

Trust in the leader alleviates the negative effect of leader anger expressions on leader effectiveness

Bo Shao

Leaders often provide negative feedback to underperforming followers with the intention of helping improve their performance. However, the anger expression that is often…

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Abstract

Purpose

Leaders often provide negative feedback to underperforming followers with the intention of helping improve their performance. However, the anger expression that is often involved in the delivery of the feedback may cause followers to infer negative intentions and, thus, harm the effectiveness of the leader. The purpose of this paper is to examine, from a relational perspective, the condition under which the negative effect of leader anger expressions on leader effectiveness can be alleviated.

Design/methodology/approach

Data were collected from 355 participants in total through two main studies and two validation studies.

Findings

The author found that leader anger expression in negative feedback delivery had detrimental effects on leader effectiveness through follower-inferred negative intentions. More importantly, the detrimental effects of leader anger expressions on leader effectiveness were alleviated when followers had high levels of trust in their leaders.

Originality/value

Integrating leader emotion and trust literatures, the present research is the first to examine from a relational perspective (i.e. follower trust) the boundary condition under which leader anger expressions influence leader effectiveness.

Details

Personnel Review, vol. 48 no. 5
Type: Research Article
DOI: https://doi.org/10.1108/PR-09-2018-0353
ISSN: 0048-3486

Keywords

  • Trust
  • Leader effectiveness
  • Anger
  • Inferred negative intention

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Article
Publication date: 14 November 2019

A latent profile analysis of work passion: structure, antecedent, and outcomes

Jingjing Li, Jian Zhang, Bo Shao and Chunxiao Chen

Previous research draws on the dualistic model of passion (harmonious and obsessive passion) overlooks how the different two types of passion interact within individuals…

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Abstract

Purpose

Previous research draws on the dualistic model of passion (harmonious and obsessive passion) overlooks how the different two types of passion interact within individuals using a variable-centered approach. The purpose of this paper is to identify work passion profiles and their antecedent and consequences adopting a person-centered approach, and to explain inconsistences in previous studies.

Design/methodology/approach

This paper conducts three studies (n=2,749 in total) using a latent profile analysis. Study 1 identifies three work passion profiles, namely, dual passion, pro harmonious passion and pro obsessive passion; study 2 examines dialectical thinking as an antecedent to work passion profile membership; study 3 examines how each profile relates to work performance and well-being.

Findings

This paper finds that the participants with a dual passion profile showed higher task performance and subjective well-being than the participants with the other two profiles; the participants with a pro obsessive passion profile were higher in task performance, interpersonal performance and psychological well-being than the participants with a pro harmonious profile.

Originality/value

This paper is the first that uses a latent profile analysis approach to examining work passion configurations. It provides a unique perspective to investigate how different types of passion configure and interact within individuals; it explores an antecedent (i.e. dialectical thinking) and outcomes (i.e. performance and well-being) of the three work passion profiles.

Details

Personnel Review, vol. 49 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/PR-04-2019-0145
ISSN: 0048-3486

Keywords

  • Quantitative
  • Human resource management
  • Organizational behaviour
  • Management development
  • Work performance

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Article
Publication date: 1 April 2019

Organizational politics as a blindfold: Employee work engagement is negatively related to supervisor-rated work outcomes when organizational politics is high

Yongxing Guo, Haiying Kang, Bo Shao and Beni Halvorsen

The purpose of this paper is to examine the moderating effect of organizational politics on the relationships between work engagement, in-role performance and organization…

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Abstract

Purpose

The purpose of this paper is to examine the moderating effect of organizational politics on the relationships between work engagement, in-role performance and organization citizenship behavior – organization (OCBO).

Design/methodology/approach

Theoretical hypotheses were tested using a sample of 107 supervisor-subordinate dyads in China. Outcome variables, such as in-role performance and OCBO, were rated by supervisors.

Findings

Contrary to the established literature on positive work engagement-work outcomes relationships, the findings supported the prediction that work engagement was negatively related to supervisor-rated in-role performance and OCBO when the organizational is perceived as highly political.

Research limitations/implications

The sample size for this study is relatively small. In addition, the authors measured organizational politics from employees’ perspectives, which might not reflect reality objectively. Furthermore, the data were collected at a single time point, so causal relationships could not be validated.

Practical implications

When employees perceive the work environment as political, organizations need to be aware of non-work factors that may influence supervisors’ evaluation of employee performance to ensure they do not demotivate and discourage highly engaged employees.

Originality/value

Considerable research has shown that work engagement is positively related to in-role performance and OCBO. The present study, however, challenges and extends previous research by suggesting that work engagement can lead to low supervisor evaluation of in-role performance and OCBO when the organization is perceived to be political.

Details

Personnel Review, vol. 48 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/PR-07-2017-0205
ISSN: 0048-3486

Keywords

  • Quantitative
  • Organizational citizenship behaviour
  • Work engagement
  • Organizational politics
  • In-role performance

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Article
Publication date: 7 November 2016

Numerical simulation on sprue distributions during cladding casting process

Xing Han, Haitao Zhang, Bo Shao, Dongtao Wang, Longgang Cheng, Yadong Guo, Ke Qin and Jianzhong Cui

The purpose of this paper is to investigate the influence of sprue distributions on the flow field and temperature field of the cladding casting process and verify the…

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Abstract

Purpose

The purpose of this paper is to investigate the influence of sprue distributions on the flow field and temperature field of the cladding casting process and verify the simulation results by experiments.

Design/methodology/approach

A steady-state mathematic model for the coupling of fluid flow, heat transfer and solidification to describe the process of cladding casting was present. The effect of sprue distributions on melt flow and temperature field was discussed. Based on the numerical simulation results, the cladding billet was prepared successfully. Moreover, the model has been verified against by temperature measurements during the cladding casting process.

Findings

There is a good agreement between the measured and calculated results. The homogeneity of melt flow determines the formability of cladding billets and circular temperature difference affects the bonding of the two alloys. The AA4045/AA3003 cladding billet with no defects in size of f140/f110 mm was fabricated successfully. The alloy elements diffused across the interface and formed diffusion layer with a thickness of 15 µm. The interface bonding strength is higher than the tensile strength of AA3003, indicating the metallurgical bonding between two alloys.

Research limitations/implications

The casting parameters are limited to the aluminum alloy cladding billet in size of f140/f110 mm in this paper.

Originality/value

There are few reports of cladding billet, which are used to prepare condense pipes of automotive engines. The effect of distribution schemes on the cladding casting process is rarely studied.

Details

International Journal of Numerical Methods for Heat & Fluid Flow, vol. 26 no. 8
Type: Research Article
DOI: https://doi.org/10.1108/HFF-01-2016-0034
ISSN: 0961-5539

Keywords

  • Numerical simulation
  • Cladding billet
  • Experiment verification
  • Melt flowability
  • Sprue distributions
  • Temperature difference

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Article
Publication date: 20 June 2016

I know how you feel, but it does not always help: Integrating emotion recognition, agreeableness, and cognitive ability in a compensatory model of service performance

Lorna Doucet, Bo Shao, Lu Wang and Greg R. Oldham

Previous research has demonstrated the importance of emotion recognition ability in negotiations and leadership, but scant research has investigated the role of emotion…

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Abstract

Purpose

Previous research has demonstrated the importance of emotion recognition ability in negotiations and leadership, but scant research has investigated the role of emotion recognition ability in service contexts. The purpose of this paper is to propose and test a compensatory model in which service employees’ emotion recognition ability helps enhance their job performance, particularly when employees score low on the agreeableness personality dimension or have low cognitive ability.

Design/methodology/approach

With a two-wave multisource dataset collected from a service center of a large retail bank, multiple regression analysis was used to test the moderating roles of agreeableness and cognitive ability on the relationship between service employees’ emotion recognition ability and their performance.

Findings

Service employees’ emotion recognition ability helped enhance their job performance. However, the positive effect of emotion recognition ability on job performance was only statistically significant when employees’ agreeableness or cognitive ability was low.

Practical implications

The findings have important implications for how service organizations select and recruit employees. In particular, service employees with low agreeableness or cognitive ability may still be able to perform well when possessing high emotion recognition ability. Therefore, emotion recognition ability should be considered in the selection and recruitment process.

Originality/value

Going beyond self-report measures of emotion recognition and using a performance measure from organizational records, this study is one of the first to examine how emotion recognition ability interacts with personality and cognitive ability in predicting service employees’ effectiveness in a service organization.

Details

Journal of Service Management, vol. 27 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/JOSM-11-2014-0307
ISSN: 1757-5818

Keywords

  • Cognitive ability
  • Agreeableness
  • Emotion recognition ability
  • Service performance

Content available
Article
Publication date: 4 February 2019

List of reviewers

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Abstract

Details

Personnel Review, vol. 48 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/PR-02-2019-368
ISSN: 0048-3486

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Article
Publication date: 11 October 2019

An integrated supplier selection approach incorporating decision maker’s risk attitude using ANN, AHP and TOPSIS methods

Chunxia Yu, Zhiqin Zou, Yifan Shao and Fengli Zhang

The purpose of this paper is to develop a novel integrated supplier selection approach incorporating decision maker’s risk attitude using the artificial neural network…

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Abstract

Purpose

The purpose of this paper is to develop a novel integrated supplier selection approach incorporating decision maker’s risk attitude using the artificial neural network (ANN), analytic hierarchy process (AHP) and technique for order of preference by similarity to ideal solution (TOPSIS) methods.

Design/methodology/approach

In the proposed approach, the ANN model is used to classify decision maker’s risk attitude; the fuzzy AHP method is used to determine the relative weights of evaluation criteria; and the fuzzy TOPSIS method is used to evaluate ratings of suppliers. Finally, experiments are conducted to verify the feasibility and efficiency of the proposed integrated approach.

Findings

Experiments results show that the proposed integrated approach is effective and efficient to help decision makers to select suitable suppliers according to their risk attitudes.

Originality/value

The aim of this paper is to develop a novel integrated supplier selection approach incorporating decision maker’s risk attitude using the ANN, AHP and TOPSIS methods. The decision maker’s risk attitude toward procurement transaction is originally considered in supplier selection process.

Details

Kybernetes, vol. 49 no. 9
Type: Research Article
DOI: https://doi.org/10.1108/K-04-2019-0223
ISSN: 0368-492X

Keywords

  • AHP
  • Risk attitude
  • TOPSIS
  • Supplier selection
  • ANN

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Article
Publication date: 19 October 2010

Factors affecting consumer behaviors in online buy‐it‐now auctions

Bo Xu, Zhangxi Lin and Bingjia Shao

As a type of electronic commerce, online C2C markets have experienced a rapid growth in both sales volume and user numbers. Buy‐it‐now (BIN) auction is a mechanism to…

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Abstract

Purpose

As a type of electronic commerce, online C2C markets have experienced a rapid growth in both sales volume and user numbers. Buy‐it‐now (BIN) auction is a mechanism to facilitate online auctions, and is adopted by the major online C2C marketplaces. This study aims to investigate consumers' purchase and adoption of risk relief service in BIN auctions in the online C2C market from the perspective of perceived risk.

Design/methodology/approach

A research model is developed based on relevant theory. Data are collected from American and Chinese consumers through a web‐based experiment system that simulates the transaction process on online C2C markets. The proposed hypotheses are tested with logistic and multiple linear regressions.

Findings

The results show that buyer's purchase behavior and usage of risk relief service for a transaction in BIN auctions are determined by the perceived risk, which is influenced by the buyer's risk attitude, seller online reputation, and the product price and type.

Practical implications

This study provides an in‐depth understanding of consumers' behaviors on online C2C markets at transaction level, and makes implications for online marketplace operation and business strategy making.

Originality/value

The primary value of this paper lies in providing a better understanding of consumers' behaviors on online C2C market, and investigating the factors that influence the consumers' purchase and adoption of risk relief service in online BIN auctions from the perceived risk perspective.

Details

Internet Research, vol. 20 no. 5
Type: Research Article
DOI: https://doi.org/10.1108/10662241011084086
ISSN: 1066-2243

Keywords

  • Electronic commerce
  • Internet shopping
  • Auctions
  • Experimentation

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Article
Publication date: 7 November 2016

The gyrator for transforming nano memristor into meminductor

Shao-Fu Wang

To solve the problem of meminductor in circuit design, this paper aims to describe a synthesis method and the mechanism in terms of constitutive relation of the gyrator…

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Abstract

Purpose

To solve the problem of meminductor in circuit design, this paper aims to describe a synthesis method and the mechanism in terms of constitutive relation of the gyrator for transforming nano memristor into meminductor.

Design/methodology/approach

The gyrator was designed to achieve memristor-meminductor transformation by using amplifiers and memristor.

Findings

The simulation results verify the flexibility of its operation.

Originality/value

This gyrator can be used in integrated circuit design such as filter, diplexer, and it has a simple and economical implementation.

Details

Circuit World, vol. 42 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/CW-01-2016-0002
ISSN: 0305-6120

Keywords

  • Circuit implementation
  • Mathematical model
  • Circuit simulation
  • Nonlinear resistor

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