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1 – 10 of 58Dileep Kumar M., Normala S. Govindarajo and Mae Ho Seok Khen
Tourism researchers proposed that service quality dimensions of tourist destinations can contribute in developing a favorable or unfavorable image among travelers which affect…
Abstract
Purpose
Tourism researchers proposed that service quality dimensions of tourist destinations can contribute in developing a favorable or unfavorable image among travelers which affect visitors’ loyalty or disloyalty as well as destination image. However, such claims are seldom evaluated into in avitourism locations, which are a niche tourism, but fast growing. The purpose of this study is to examine the relationship between service quality, visitor satisfaction and destination image and destination loyalty among avian tourists.
Design/methodology/approach
Following a positivist research philosophy with a quantitative, cross-sectional descriptive study design, the study addressed five direct and two indirect relationships in the model. The research followed expectation dis-confirmation theory of Gartner to test the theoretical model. Following purposive sampling, a sample of 384 international avitourists was collected from five avitourism locations of Malaysia. The study applied SmartPLS SEM to analyze the data.
Findings
The results show that the service quality provided by the park management has a positive impact on visitor satisfaction, destination image and destination loyalty. The study also shows partial mediation effect of visitor satisfaction on destination image and destination loyalty among avitourists. The study extends practical, policy and theoretical implications to the stakeholders of avitourism.
Research limitations/implications
The study limits the possibility for generalization of the findings into five avitourism sites located in three states of Malaysia. Hence, the scope of the study needs to be augmented with samples from more regions to meet the expected generalization. Add to the point, this study lacks qualitative data observations to get an in-depth understanding of the issues pertaining to visitor’s expectations on serviced quality, satisfaction, destination image and loyalty. Hence, it is suggested that more qualitative research interventions need to be made with the tools of in-depth interviews, content analysis and with the method of focus group discussions and Delphi applications.
Practical implications
This study provides the park management a clearer understanding on service quality critical factors in enhancing the satisfaction of avian tourists and building a better avitourism destination image and destination loyalty. The avitourism park management may look into the services for these niche tourists, as these resources are directly linked to nature-based tourism with its diverse requirements to keep visitors satisfied. Park authorities require a sound understanding and skills in managing the biodiversity of the natural resources, birds and animals, to match their services with tourists’ expectations.
Social implications
Biodiversity is important in supporting vital ecosystem services (ES) for human as well as animals. The study has its social implications in generating a greater number of employment opportunity for people surrounding the area of avian destinations preserving the biodiverse area. The people in the surroundings area of avitourism locations will get better employment opportunity as guides and nature trail experts, if the avian tourism develops in its real principle.
Originality/value
Avitourism is a niche tourism. The expectations of the visitors of avitourism locations are entirely varied in comparison with general tourism. Very less studies focused into expectations of the visitors linking human factor of service quality, emotional intelligence, visitor satisfaction, etc. like dimensions that will contribute into dynamic destination image and destination loyalty among avitourists. With the support of quantitative research tools, representative sampling and theoretical selection, the study findings are original in their form, ensuring external validity further to generalize into other birdwatching locations across the countries. The study observations are highly valuable to all stakeholders of avitourism.
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Pamela J. McKenzie and Elisabeth Davies
This paper aims to analyze documentary planning tools for an everyday life project, the wedding, to study how “document work” is constructed in this setting.
Abstract
Purpose
This paper aims to analyze documentary planning tools for an everyday life project, the wedding, to study how “document work” is constructed in this setting.
Design/methodology/approach
Using Law and Lynch's study of birdwatching guides for novices as a framework, nine commercially‐available wedding planning guides targeted toward the primary planner, almost universally the bride, were analyzed.
Findings
As Law and Lynch found, part of a novice's apprenticeship requires learning how to “see” in ways that are socially organized in and through texts. The paper shows how characteristics of birdwatching guides (naturalistic accountability, a picture theory of representation, and the strategic use of texts) are also evident in wedding planners, and how the very features that make these guides usable also occasion troubles for their users. Wedding planning guides treat the bride as a novice and instruct her in seeing wedding‐related tasks and times as amenable to management. However, planning a wedding requires multiple tasks and times that may be intertwined in ways that make both their representation and their execution highly complex.
Research limitations/implications
The need for both temporal and thematic access highlights more general problems of knowledge organization in presenting a complex planning project in a linear and paper format.
Originality/value
As workplace principles of time and project management are increasingly applied to everyday life, this paper provides a needed case study of the ways that everyday recordkeeping contributes to the novice bride's gendered apprenticeship and embeds her work within broader organizational and ideological systems.
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Information practices become highly complex in biodiversity citizen science projects due to the projects’ large scale, distributed setting and vast inclusion of participants. This…
Abstract
Purpose
Information practices become highly complex in biodiversity citizen science projects due to the projects’ large scale, distributed setting and vast inclusion of participants. This study aims to contribute to knowledge concerning what variations of information practices can be found in biodiversity citizen science and what these practices may mean for the overall collaborative biodiversity data production in such projects.
Design/methodology/approach
Fifteen semi-structured interviews were carried out with participants engaged with the Swedish biodiversity citizen science information system Artportalen. The empirical data were analysed through a practice-theoretical lens investigating information practices in general and variations of practices in particular.
Findings
The analysis shows that the nexus of biodiversity citizen science information practices consists of observing, identifying, reporting, collecting, curating and validating species as well as decision-making. Information practices vary depending on participants’ technical know-how; knowledge production and learning; and preservation motivations. The study also found that reporting tools and field guides are significant for the formation of information practices. Competition was found to provide data quantity and knowledge growth but may inflict data bias. Finally, a discrepancy between practices of validating and decision-making have been noted, which could be mitigated by involving intermediary participants for mutual understandings of data.
Originality/value
The study places an empirically grounded information practice-theoretical perspective on citizen science participation, extending previous research seeking to model participant activities. Furthermore, the study nuances previous practice-oriented perspectives on citizen science by emphasising variations of practices.
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A significant sector of the international tourism industry focusses on the natural and cultural attributes of target destinations and sites. The more natural and unusual the…
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A significant sector of the international tourism industry focusses on the natural and cultural attributes of target destinations and sites. The more natural and unusual the attraction the greater the value to the industry and hence the greater the promotion of the venue. However, this pattern of exploitation could prove to be a short cut to actually degrading the object of attraction and hence its pulling power.
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In 1984–85, Reference Services Review published a series of review articles on field guides for wildflowers (Potts), birds (Klaas), trees (Kinch), and insects (Chiang). A glance…
Abstract
In 1984–85, Reference Services Review published a series of review articles on field guides for wildflowers (Potts), birds (Klaas), trees (Kinch), and insects (Chiang). A glance at Books in Print indicates the number of new field guides appearing since that time. Rather than evaluate a new crop of highly focused field guides, the present essay examines a related kind of nature guide, the nature‐study manual. For the purposes of this essay, the nature‐study manual is defined as a guide that encourages investigation of the natural world, rather than offering facts and identifications. To be a nature‐study manual, a book must offer tools and techniques for identification (often through field guides), observation, recordkeeping, and often collection of specimens and experimentation. Books of narrative natural history and essays on a particular observer's experiences are thus excluded. The nature‐study manual's unique role is to instruct readers in how to observe and study nature for themselves, whether close to home or in far‐flung regions.