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Article
Publication date: 3 May 2022

Lai-Ying Leong, Jun-Jie Hew, Lai-Wan Wong and Binshan Lin

Mobile payment (m-payment) has existed for over 25 years; however, there is no standard framework to guide scholars and practitioners in advancing m-payment research in…

Abstract

Purpose

Mobile payment (m-payment) has existed for over 25 years; however, there is no standard framework to guide scholars and practitioners in advancing m-payment research in the digital accelerated era. With this, this study aims to develop an m-payment framework and to analyse the evolution of m-payment research from 1997 to 2021. These were achieved by identifying the motor themes, basic and transversal themes, the emerging/declining themes and the highly developed but isolated themes. In addition, the publication trends of m-payment research were also identified.

Design/methodology/approach

A total of 1,999 articles of m-payment were identified from the Scopus database and 8,125 keywords were grouped into 483 word groups for the co-word analysis. Thematic networks were generated based on density and centrality. Performance analysis was performed on the themes of the four quadrants in the strategic diagrams. The m-payment framework was then developed based on the evolution map and a practical guide was built from the framework.

Findings

The m-payment framework consists of four dimensions, namely behaviour, technology, risk, and context. Some themes were declining while at the same time, m-payment remains strongly relevant and can stand the test of time. Several new themes have emerged in the 2013–2021 sub-periods.

Research limitations/implications

This study is limited in that the study only investigates from the context of m-payment.

Practical implications

This study has provided a research framework (i.e. the m-payment framework) with a practical guide for scholars and practitioners to refer to, thus enabling them to embark on future studies without any hassle. The m-payment framework was developed based on empirical data using science mapping analysis of 1,999 articles.

Social implications

The proposed m-payment research framework contributes towards more understanding of m-payment ten, usage amongst consumers and thus will help to reduce the rate of COVID-19 infection because m-payment is a contactless payment. Hence, the study may help in creating a safer and healthier society amid the unprecedented pandemic.

Originality/value

This study developed the m-payment framework based on empirical co-word analysis. A practical guide to extending the framework is also provided to guide the scholars and practitioners. Moreover, the evolution map for m-payment was created to understand the evolution of m-payment research. Practitioners may conduct market studies to unveil the factors that contribute to consumers' behaviours in m-payment in order to gain more understanding of the reasons behind their behaviours.

Details

Internet Research, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1066-2243

Keywords

Article
Publication date: 10 April 2017

Garry Wei-Han Tan, Voon Hsien Lee, Binshan Lin and Keng-Boon Ooi

The purpose of this paper is to extend the unified theory of acceptance and use of technology with psychological constructs, namely, perceived playfulness, mobile…

4723

Abstract

Purpose

The purpose of this paper is to extend the unified theory of acceptance and use of technology with psychological constructs, namely, perceived playfulness, mobile innovativeness in information technology and perceived expressiveness (PEX) to examine on the consumers’ intention to adopt mobile applications (m-apps) as another mean in purchasing tourism-related product and services via their mobile devices. The study also included gender as moderating variable.

Design/methodology/approach

Partial least square-structural equation modeling approach was adopted to test the research framework using 474 valid respondents.

Findings

The results demonstrated that only performance expectancy and PEX are non-significant with the intention to adopt. In addition, gender was found to have a moderating effect between social influence and intention.

Practical implications

The study has several useful implications for researchers, m-apps developers, travel-related organizations and even government agencies when rendering m-apps services and disseminating information to their potential consumers.

Originality/value

The study contributes to the growing literature on m-apps in tourism from a developing country’s perspectives.

Article
Publication date: 3 June 2021

Lai-Ying Leong, Teck-Soon Hew, Keng-Boon Ooi and Binshan Lin

In the literature of industrial management, the focus is normally given on examining the factors that contribute to product innovation acceptance. The advocates of…

Abstract

Purpose

In the literature of industrial management, the focus is normally given on examining the factors that contribute to product innovation acceptance. The advocates of “pro-innovation bias” assume that consumers are open to new products and are willing to accept an innovative product. However, there is a high failure rate of technological innovations and most of the technological innovations were rejected due to users' resistance. Since the inception of innovation resistance theory (IRT), the number of studies that used IRT has gained much attention from scholars. However, the findings from these studies from various contexts are inconsistent, lack universality, and a clear understanding of technological innovation barriers. The study aims to determine whether the IRT theory is indeed valid and whether IRT is culturally invariant from the Eastern and Western cultures.

Design/methodology/approach

A meta-analysis based on a random-effects model and studies drawn from 24 countries and/or regions with a consolidated sample size of 10,463 was conducted. Cultural invariance was identified based on subgroup analysis. Moderator analysis was performed by applying the weighted linear regression.

Findings

The results reveal that tradition is the strongest barrier followed by the value, risk, image and usage barrier. Interestingly, there is a cultural invariance in IRT from the Eastern and Western cultures. Besides, there are significant moderating effects due to the temporal factor.

Originality/value

The study has contributed useful theoretical and managerial implications in advancing the product innovation literature.

Details

Industrial Management & Data Systems, vol. 121 no. 8
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 3 April 2017

Kongkiti Phusavat, Bordin Vongvitayapirom, Pekka Kess and Binshan Lin

The purpose of this paper is to report the key results and lessons of a study in Thailand. Occupational safety and health is the foundation of ISO 26000, which emphasizes…

1204

Abstract

Purpose

The purpose of this paper is to report the key results and lessons of a study in Thailand. Occupational safety and health is the foundation of ISO 26000, which emphasizes on corporate social responsibility. This study underlines the needs on gradually preparing the industries for market integration.

Design/methodology/approach

Two leading companies in automotive and energy industries are selected. The automotive industry is one of Thailand’s largest clusters in terms of investment, employment, and sale turnovers. On the other hand, the energy industry is critical as Thailand seeks to import energies from neighboring and other countries. The in-depth analysis aims to identify excellent practices, elements, and success factors commonly shared by the two selected companies. The interviews with the companies’ executives follow this identification for the findings’ confirmation and possible extension.

Findings

The findings provide a description of the process of how an integrated safety management system is implemented and reports results such as the following. The two leading companies apparently share many common practices, elements, and success factors. They include safety culture (empowerment, behavior, communication, etc.), system and structure (processes, instruction, documentations, records, etc.), and use of external influences (e.g. safety audits by international partners and customers) to sustain the safety management system.

Originality/value

This study should inform executives and managers who are concerned with how to prepare an organization when attempting to adapt to Occupational Health and Safety Management Systems 18000 and subsequently to ISO 26000. Building a strong safety culture should be considered as the foundation, while relying on regulatory compliance and enforcement alone is not adequate.

Details

International Journal of Quality & Reliability Management, vol. 34 no. 4
Type: Research Article
ISSN: 0265-671X

Keywords

Article
Publication date: 6 January 2022

Xiu-Ming Loh, Voon-Hsien Lee, Teck-Soon Hew and Binshan Lin

This study examines the antecedents of continuance intention to use mobile payment in the midst of a pandemic. In general, the cognitive-affective-conative (CAC) framework…

Abstract

Purpose

This study examines the antecedents of continuance intention to use mobile payment in the midst of a pandemic. In general, the cognitive-affective-conative (CAC) framework was used as the theoretical base. More specifically, the dynamic interrelationships between the cognitive and affective constructs were derived from a penta-dimensional perspective.

Design/methodology/approach

An online survey yielded 307 responses from youths who were utilizing mobile payment through an online survey which were then analyzed using structural equation modeling (SEM) and artificial neural network (ANN).

Findings

Both positive and negative affective constructs significantly influence continuance intention and can also serve as mediators to the cognitive variables. Interestingly, price savings and referent network size were revealed to be sources of technostress. In addition, despite not having a significant direct influence, price savings should not be overlooked given its indirect significance on continuance intention.

Originality/value

Based on the CAC framework, the constructs were conceptualized according to the respective dimensions to develop this study's research model. It was then used to examine their influences on the continuance intention to use mobile payment in the midst of a pandemic. Moreover, a few novel hypotheses were proposed, and the findings serve to increase the understanding of this subject matter.

Article
Publication date: 8 June 2020

Jun-Jie Hew, Lai-Wan Wong, Garry Wei-Han Tan, Keng-Boon Ooi and Binshan Lin

Given the emerging nature of integrating blockchain into food traceability systems, this study aims to investigate the intention to participate in a blockchain-based Halal…

1700

Abstract

Purpose

Given the emerging nature of integrating blockchain into food traceability systems, this study aims to investigate the intention to participate in a blockchain-based Halal traceability system through a united model that consists of Halal orientation strategy, institutional theory and diffusion of innovation theory.

Design/methodology/approach

A sample that consists of 143 Malaysian Halal food and beverage manufacturers was drawn from Halal Malaysia Official Portal using the simple random sampling technique. The responses were collected from the key managerial personnel with experience and knowledge on the Halal supply chain using phone interviews. Subsequently, the partial least squares structural equation modelling approach was then used to analyse the theoretical model.

Findings

The manufacturers would go through a chain of the process before deciding to participate in the traceability system. Firstly, the manufacturers which practice a comprehensive Halal orientation strategy will be more perceptive towards the institutional pressures that demand them to participate in a traceability system. Secondly, in response to the pressures, the manufacturers would evaluate the technological characteristics of the system and subsequently develop their perceived desirability. Thirdly, the manufacturers with favourable perceived desirability shall decide to participate in the system.

Originality/value

This study advances the current literature of Halal supply chain, information systems, operations management and blockchain through an integrated model that could explain 73.19% of the variance in intention to participate.

Article
Publication date: 1 January 2004

Chang‐tseh Hsieh and Binshan Lin

This paper investigates how the standardization on electronic data interchange (EDI) might affect B2B development in the real world of business. EDI technique has been…

2955

Abstract

This paper investigates how the standardization on electronic data interchange (EDI) might affect B2B development in the real world of business. EDI technique has been evolved to become a very important technique with a lot of potential benefits. Its impacts on organizations both socially and economically are explored, together with a detailed discussion of the roles of XML in EDI.

Details

Industrial Management & Data Systems, vol. 104 no. 1
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 24 June 2013

Khong Sin Tan, Siong-Choy Chong and Binshan Lin

This is a pilot study that aims to investigate the factors influencing the intention to use internet marketing among Malaysians and South Koreans, the two fast developing…

3529

Abstract

Purpose

This is a pilot study that aims to investigate the factors influencing the intention to use internet marketing among Malaysians and South Koreans, the two fast developing Asian countries with good internet infrastructure. Many businesses in these countries have leveraged on the rapid growth of World Wide Web by investing in internet marketing due to the anticipation that its acceptance and usage rates are on the increasing trend. However, the extent of intent to use internet marketing remains a question of interest.

Design/methodology/approach

This research adopts unified theory of acceptance and use of technology as the underpinning theory to assess the intention to use internet marketing. Data were collected using convenience sampling method from 150 Malaysians and 150 South Koreans through the use of self-reporting questionnaires. The questionnaire was prepared in two languages, English and Hangul to obtain accurate responses.

Findings

The findings suggest that different factors affect intentions to use internet marketing between Malaysians and South Koreans.

Research limitations/implications

This is a pilot study and due to its exploratory nature, future research directions are provided for an actual scientific study to be conducted.

Practical implications

The results inform various stakeholders in the two countries and recommend strategies from the perspective of internet marketing's increased adoption.

Originality/value

The theoretical and practical contributions of this paper are articulated to guide organizations and policy makers in terms of the strategies to increase internet marketing acceptance and use among the young Malaysians and South Koreans.

Article
Publication date: 1 December 1996

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/02635579410069274. When citing…

878

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/02635579410069274. When citing the article, please cite: Binshan Lin, (1994), “Managing in an Information Highway Age: Critical Issues”, Industrial Management & Data Systems, Vol. 94 Iss: 8, pp. 3 - 7.

Details

Internet Research, vol. 6 no. 4
Type: Research Article
ISSN: 1066-2243

Article
Publication date: 1 March 1996

Binshan Lin

This paper has two purposes. First, to explore the cultural context of information technology management in China: cultural tendency, dependism dynamic, and power distance…

Abstract

This paper has two purposes. First, to explore the cultural context of information technology management in China: cultural tendency, dependism dynamic, and power distance dimension. Second, to apply them specifically to information technology management in China. In this regard, a large number of studies on the management and Chinese culture are cited. Five perspectives of information technology management are investigated: information technology properties, information technology infrastructure, management roles, human resources management, and entering into strategic alliances. General lessons can be learned about the ways in which information technology is managed, or should be managed, in developing countries.

Details

Cross Cultural Management: An International Journal, vol. 3 no. 3
Type: Research Article
ISSN: 1352-7606

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