Search results

1 – 6 of 6

Abstract

Details

International Journal of Innovation Science, vol. 3 no. 3
Type: Research Article
ISSN: 1757-2223

Abstract

Details

International Journal of Innovation Science, vol. 3 no. 3
Type: Research Article
ISSN: 1757-2223

Content available
Book part
Publication date: 9 July 2014

Abstract

Details

Labor Relations in Globalized Food
Type: Book
ISBN: 978-1-78350-711-5

Abstract

Details

International Journal of Innovation Science, vol. 4 no. 3
Type: Research Article
ISSN: 1757-2223

Article
Publication date: 17 September 2012

Christy Brazee and Denver Lopp

Traditional approaches to teaching in higher education typically fail to prepare students with many of the skills they need to become the knowledge workers employers…

Abstract

Traditional approaches to teaching in higher education typically fail to prepare students with many of the skills they need to become the knowledge workers employers expect them to be as graduates. Furthermore, successful students expect that the strategies they cultivated during their academic career will transfer to their professional career, only to be disappointed and frustrated when the traditional modes of student learning fail to bring them comparable levels of success. It is the position of this article that those teaching in higher education have an obligation to assist students in developing their knowledge, skills, and abilities, while also cultivating appropriate mindsets that will allow them to discover new approaches to enduring organizational challenges and develop novel solutions to tomorrow's problems. Action learning projects, where students work collaboratively to address a client's real-world organizational challenge through their concurrent learning and application of course content, offer one strategy particularly well suited to help educators fulfill this educational goal. After a brief history of action learning, the six elements of the Marquardt Model are discussed, in terms of both their critical features and the ways in which they support learning innovation. The next section describes the use of action learning cycles as the process by which students engage in the project and develop learning strategies accomplish the client's goal. The final section of the paper describes common constraints that students and instructors engaged in action learning projects encounter.

Details

International Journal of Innovation Science, vol. 4 no. 3
Type: Research Article
ISSN: 1757-2223

Article
Publication date: 25 June 2020

Kaat De Pourcq, Katrien Verleye, Bart Larivière, Jeroen Trybou and Paul Gemmel

Focal service providers increasingly involve customers in the decision-making about outsourcing parts of the service delivery process to third parties. The present study…

Abstract

Purpose

Focal service providers increasingly involve customers in the decision-making about outsourcing parts of the service delivery process to third parties. The present study investigates how customers' outsourcing decisions affect the formation of the waiting experience with the focal service provider, by which the objective waiting time, environmental quality and interactional quality act as focal drivers.

Design/methodology/approach

To test our hypotheses in the context of cancer care, we gathered process data and experience data by means of a patient observation template (n = 640) and a patient survey (n = 487). The combined data (n = 377) were analyzed using Bayesian models.

Findings

This study shows that opting for a service triad (i.e. outsourcing non-core services to a third party) deduces customers' attention away from the objective waiting time with the focal service provider but not from the environmental and interactional quality offered by the focal service provider. When the type of service triad coordination is considered, we observe similar effects for a focal service provider-coordinated service triad while in a customer-coordinated service triad the interactional quality is the sole experience driver of waiting experiences that remains significant.

Originality/value

By investigating the implications of customer participation in the decision-making about outsourcing parts of the service delivery process to third parties, this research contributes to the service design, service triad and service operations literature. Specifically, this study shows that customer outsourcing decisions impact waiting experience formation with the focal service provider.

Details

Journal of Service Management, vol. 32 no. 3
Type: Research Article
ISSN: 1757-5818

Keywords

1 – 6 of 6