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Since 1995, Internet banking has allowed consumers to utilise the Internet as a platform to interact with their bank. Initially, the hype surrounding Internet banking was immense. However, more realistic expectations about the value of Internet channels and changes in the financial services sector are affecting opinions of Internet banking systems. This study examines contemporary Internet banking systems in five leading ‘clicks and mortar’ banks operating in the North‐Eastern part of the United States. The findings reveal a move towards viewing Internet banking as an operational rather than a competitive instrument, with consequential changes in how banks evaluate their Internet banking systems. The paper concludes by proposing some changes to expectations on how Internet banking is likely to develop.

The chapter defines practice approaches and considers the several ways the concept of practice has functioned in the academic and practitioner literatures. As “practice” has been a minor term in prior group studies, the next section argues that foregrounding practice in future group research is a promising direction. Not only does a practice approach privilege interactional messages, which are at the heart of communication, but foregrounding practices can help actual groups function better. A practice approach to group research can accomplish three things: (1) offer guidance about how to design and implement sensitive activities; (2) identify contextual aspects of dispersed practices such as giving information; and (3) make visible how key group norms are interactionally accomplished in nonstraightforward ways. Examples of each of these activities are illustrated.

I remember talking with Hugh Stephenson some time in the early 1980s after he returned from a trip to the Middle East. Hugh was in charge of Career Development for NCR and had been assessing the leadership and management skills of NCR leaders in the Middle East. I recall his amusement and his frustration as he remarked on how difficult it was from his Western perspective to interpret leadership motivation and drive when the answers to so many of his questions was tempered by, “If Allah wills.” This led us into a long discussion about assessing across cultures, including the challenge of seeing and interpreting things from a different cultural perspective, and the relevance of the NCR corporate model to leadership effectiveness in the Middle East. It would be another 18 years, however, before I was to gain first hand experience assessing and developing leaders in the Middle East.

THE Reference Department of Paisley Central Library today occupies the room which was the original Public Library built in 1870 and opened to the public in April 1871. Since that date two extensions to the building have taken place. The first, in 1882, provided a separate room for both Reference and Lending libraries; the second, opened in 1938, provided a new Children's Department. Together with the original cost of the building, these extensions were entirely financed by Sir Peter Coats, James Coats of Auchendrane and Daniel Coats respectively. The people of Paisley indeed owe much to this one family, whose generosity was great. They not only provided the capital required but continued to donate many useful and often extremely valuable works of reference over the many years that followed. In 1975 Paisley Library was incorporated in the new Renfrew District library service.

This chapter presents a seven-part case developed for use in a graduate-level tax planning class. The case is organized in a taxpayer/business “life-cycle” approach. Over the semester the case follows a married couple as they consider a number of investments, start a business, and expand the business. As the case progresses, the couple faces increasingly complex tax and business issues. The couple eventually winds down their involvement in the business and begins to plan for their retirement years. This chapter also provides a review of behavioral tax research published in the top accounting journals over the period 2004–2013. The chapter concludes with a discussion of how the case could be adapted by behavioral tax researchers in their research programs and perhaps by accounting firms in their training programs.

This chapter deals with the concept of intersectionality with particular reference to the interconnectedness of gender, class and caste discrimination in India. Even though much of the work on intersectionality has been carried out by scholars from the United States with specific emphasis on gender and race, this framework can be applied universally to understand the multiple axes of power within a society that results in further marginalisation of certain groups of women. The 16th December 2012 Nirbhaya rape case forms the core of this chapter as it resulted in one of the biggest gender movements in India.

In order to develop a critical analysis a case study approach was adopted and data collected by analysing online news reports, videos, articles on blogs and posts on social media outlets such as Facebook and Twitter.

The findings of the research showed interesting intersections of gender and class with relation to this case, which has not been deeply analysed in order to understand the reasons behind the public uprising which resulted in the government action.

It is important to look at gender violence in India through the lens of intersectionality since often it is the result of multiple levels of discrimination on the basis of class, caste, religion and geography. This is important to recognise in order to ensure that activism, education and changes in policy help to resolve problems related to extreme oppression and violence against women across the country.

The purpose of this paper is to measure and investigate the determinants of corruption across Indian states.

This research begins by developing a corruption index (CI) based on official data on corruption cases. Second, the authors also create an adjusted corruption index (ACI) using the stochastic frontier modelling approach to address corruption case under-reporting. Third, they use a panel feasible generalised least square (FGLS) technique to discover corruption determinants.

The results show that approximately 77% of corruption cases in India go under-reported, which is a major concern. The results also show that per capita income, government spending, law and order and urbanisation are the important factors affecting corruption at the regional level.

The findings of the study emphasise the need to address the huge under-reporting of corruption data. From a policy perspective, the governments need to emphasise factors like per capita income, government spending, law and order and urbanisation to tackle corruption in India.

Corruption is a complex global phenomenon, and several studies have conducted detailed research on the causes of corruption at all levels (regional and cross national), but this study differs from previous studies in the following ways. First, the authors used a more objective measure of corruption by developing a CI at the state level. Second, the study uses stochastic frontier analysis, which is novel in the literature on corruption analysis, to address the most critical component of under-reporting in corruption data. Finally, the study attempts to examine the factors of corruption at the regional level, which is again innovative in nature.