Search results

Second of a two‐part article. Looks in detail at evaluating the effects of training and understanding its objectives, and at specifying IT management training programmes – together with four criteria for their likely success.

Part I of a two‐part article. States that in the New Age of management, IT managers are underskilled in the people and business aspects. Suggests areas of training for IT management which need to take place in a “learning organization” environment. Introduces the areas which are covered in detail in Part II: can management development really be justified?; and preparing IT management development programmes.

Western societies have been shaken by the economic crisis brought on by ‘casino capitalism’ and the recklessness of the financial institutions. Once esteemed financial institutions, like Lehman Brothers, are now shown to have used dubious accounting methods to cover losses; and accountants, regulators and governments have come under scrutiny. In public life, the scandal of MPs' expenses at Westminster and the blockages in legislative assemblies in the US are compounded in England by reports of deficient and degrading care in acute hospitals, where organisational considerations appear to have taken over from the prime mission of patient care. At this time, a new, or perhaps rediscovered, form of leadership is required. One that taps into the spirit, the animating and motivating force within individuals and groups, and uses values to create a better public service for all.

In the context of the current financial crisis, this paper aims to examine values and spirituality in the modern workplace.

Using contemporary examples and examining recent literature on spirituality and loneliness, the paper considers the concept of loneliness and argues that this may stem from an over‐preoccupation with the workplace and employment‐based achievement, at the expense of having rounded lives as human beings.

It is demonstrated that, over the last decade at least, the levels of stress in life and work have risen noticeably. In this context, leaders need even more to be forgers of a sense of meaning and purpose in the workplace and engage the hearts and minds of staff towards improved outcomes.

The current financial crisis is also a major spiritual crisis. Now there seems to be a growing gap between leaders and the led, and an increase in what the author terms “soul‐less leadership”, which fails to engage and motivate and inspire. The author calls on leaders in this crisis of capitalism to work and engage with staff in health and social care, so that those serving at the frontline feel‐valued and supported, developed and engaged in a common purpose.

Most libraries use a combination of three methods for acquiring serials: purchase through subscription agencies and other vendors, purchase direct from publishers, and the exchange of materials with other institutions. Subscription agencies and vendors dominate serial acquisitions, handling between half and two‐thirds of the annual serial expenditures of U.S. libraries. Subscription agents can avail themselves of economies of scale, discounts from publishers, and sophisticated automated systems, to provide basic subscription services — order placement and renewal, publisher prepayment, and support for the claiming of missing issues. Beyond these basics, agents offer a variety of ad‐ditional services ranging from printed catalogs and customized invoices to online files of serial pricing data, and electronic messaging systems. Although some agencies offer discounts on certain types of publications and services, they usually levy service or handling fees to cover the cost of service provision.

The purpose of this paper is to provide a retrospection on the importance, origins and development of the research programs in the author’s career.

The study uses an autobiographical approach.

Most of the articles, research monographs and books that constitute this research and publishing efforts can be categorized into seven distinct, but related, research programs: channels of distribution; marketing theory; marketing’s philosophy debates; macromarketing and ethics; relationship marketing; resource-advantage theory; and marketing management and strategy. The value system that has guided these research programs has been shaped by specific events that took place in the author’s formative years. This essay chronicles these events and the origins and development of the seven research programs.

Chronicling the importance, origins and development of the seven research programs will hopefully motivate and assist other scholars in developing their own research programs.

This paper traces the emergence of a social movement that has attempted to transform the fundamental character of organizations in Australia. Unlike many other such social movements, this worldwide social movement has been largely unresearched and even unnamed. We refer to it as the organizational renewal movement. The story we tell here demonstrates how this new social movement gained momentum and influence and eventually contributed to today’s prevailing management orthodoxy. We present the case that change initiatives moved from being heresies to orthodoxies. In particular we trace the movement through three phases. The first phase traces the foundations and acceptance of humanistic change interventions. The second phase traces the challenges to the humanistic agenda and the emergence of new directions. The third phase demonstrates the process of strategic alignment, where heresies became accepted as orthodoxies. The paper concludes with some observations on future directions for the movement.