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The case briefly describes the history of Electronic Data Systems (EDS) under Ross Perot and GM before turning to the beginning of a tumultuous decade in the late 1990s. As the turn of the century approached, EDS made critical strategic missteps such as missing opportunities in the Internet space, overlooking the onset of client-server computing, and failing to obtain major Y2K-related projects. The company attempted a turnaround by replacing the CEO with Dick Brown, whose leadership helped streamline the sprawling company. Despite initial successes, Brown's tenure ultimately ended in failure, due largely to his failure to recognize the growing Indian market and his willingness to buy business at the expense of the company's margin. The disastrous multibillion-dollar Navy & Marine Corp Intranet contract typified the type of high-profile transactions that Brown pursued, often boosting EDS's stock price in the short term while eroding its cash flow short term and its profitability over the long term. EDS management went through several stages of the turnaround process: the blinded phase, the inactive phase, and the faulty action phase, until Michael Jordan replaced Brown as CEO and enacted a three-tiered operational, strategic, and financial turnaround.

EDS's near-decade of turnaround efforts takes students through every phase of the turnaround process and demonstrates that even initially successful turnaround efforts can become distracted, rendering them ineffective. The case will show both a failed turnaround and a subsequent successful one, while adding an international component with respect to EDS's overlooking an important, growing Indian market.

The concept of ‘well‐being’ is entering into the policy debate on the back of recent research on ‘happiness’ ‐ self‐assessed evaluations of quality of life. It stands for a reassertion of relationships and feelings as central to positive evaluations and against the competitive and consumerist ethos of market individualism. Although the findings of research on well‐being among adults need to be adapted to suit children's situations and perceptions, work on this is in progress. This article presents some of the issues for measuring children's well‐being and for comparing measurements between countries. It also considers the implications for children's services of an approach that re‐values the relational elements in human service work, and argues that coherence between services is as important as the outcomes of interventions with individuals and families.

Both the collapse of the financial system and the recent child protection scandals in the UK illustrate the limitations of the contract model for regulating social interactions. This article argues that the economic orthodoxy that has dominated recent public policy in the affluent Anglophone countries is now discredited, and that the social value derived from communications and exchanges within cultures of empathy, respect and inclusion should supply criteria for evaluating interventions, and should replace contracts as means of sustaining quality in many aspects of services.

An early morning at Bryant Salvage, a Vietnamese recycling business, finds a variety of San Francisco's scavengers converging to sell their findings. Vehicle after vehicle enters the yard to be weighed on the huge floor scale before dumping its load in the back; ancient pick‐up trucks with wooden walls, carefully loaded laundry carts, canary Cadillacs stuffed to overflow with computer paper, the shopping carts of homeless men, a 1950s ambulance carrying newspaper, and even the occasional gleaming new truck. The homeless men unload their towers of bottles and cardboard while young Latino van recyclers shout jokes across them. Middle aged Vietnamese women in jeans and padded jackets buzz around on forklifts or push around great tubs full of bottles and cans, stopping occasionally to help elderly people with their laundry carts. The van recyclers repeatedly honk their horns at the homeless guys to get out of the way. The homeless recyclers, silently methodical in their work, rarely respond.

The purpose of this paper is to examine the effect of agile manufacturing (AM) on business performance and operational performance (OP) dimensions in manufacturing companies in Jordan. It also explores the indirect effect of AM on business performance through OP dimensions of cost, quality, delivery and flexibility.

The study analyzes survey data collected from 282 manufacturing companies from different industries in Jordan. Validity and reliability analyses were performed using SPSS and Amos, and the research hypotheses were tested using structural equation modeling.

The results demonstrated that AM positively and directly affected business performance. It also positively affected OP dimensions of quality, delivery and flexibility. However, cost performance was not significantly affected by AM. In addition, quality performance and flexibility performance fully mediated the relationship between AM and business performance, whereas cost performance and delivery performance did not show mediating effects.

To the best of the knowledge, this is the first study that investigates the mediating effects of OP dimensions on the relationship between AM and business performance. In addition, a limited number of previous studies investigated the performance outcomes of AM. Furthermore, this area is under-investigated in the Middle East in general and in Jordan in particular.

Purpose – This is a comparison of the role of the police in the enforcement of immigration law in the interiors of three nations: Germany, the United Kingdom, and the United States.

Methodology – The study builds upon research the authors have already done as well as desk research on recent developments. It uses three dimensions of the problem to focus the report: the hardware, software, and culture of police involvement in this issue.

Findings – In Germany, the local police are responsible for the enforcement of immigration control and have relatively fast and reliable means to identify undocumented immigrants. This is not the case in the United Kingdom and the United States, but there are trends toward more local police involvement, both by institutional cooperation and by the development of better databases and documents for faster identification. These trends are highly controversial in an environment that values community relations and is highly sensitive to racial profiling. However, there are also indications that the differences in typical police work such as traffic controls and crime investigation may not be as pronounced as the differences between the countries would suggest.

Research implications – This study highlights the need for ethnographic work with the police and with unauthorized immigrants to empirically describe and assess the role that the police are playing and its impact on police–community relations.

Practical implications – The German experience supports the value of a comprehensive information system for rapidly determining the immigration status of suspects, but it may not work as expected in the United States and the United Kingdom, where registration and identification obligations apply to foreign citizens only. With the US and UK experiences, one could predict that discriminating identification practices may become more sensitive issues in a Germany with increasing numbers of immigrated citizens.

This paper argues that by shackling the future of work to a vision of full employment, alternative futures are closed off. At present, employment creation is seen as the sole route out of poverty. Here, however, we reveal that a complementary additional pathway is to help people to help themselves and each other. To show this, evidence from a survey of 400 households in deprived neighbourhoods of Southampton and Sheffield is reported. This reveals that besides creating job opportunities, measures that directly empower people to improve their circumstances could be a useful complementary initiative to combat social exclusion and open up new futures for work that are currently closed off.