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Improvement is sorely needed to the National Health Service (NHS) care for people with trauma induced emotional regulation and interpersonal relational difficulties (TIERI), currently labelled as a variant of personality disorder [PD; borderline personalty disorder/emotionally unstable personality disorder (BPD/EUPD)]. This study aims to improve staff training.

A mixed-methods evaluation demonstrated the benefits of offering 495 staff three-day trainings with a clinician-designed, unique training package.

Statistically significant improvements were reported in both staff confidence and optimism when dealing with people with a diagnosis of PD (PWDPD) and scores on the Helping Alliance questionnaire. No statistically significant changes in social attitude resulted. Qualitative data shows negative descriptions generated by staff decreased post-training with an increase in positive and neutral descriptions. The responses generated six different themes: resources, client demand, medical model, emotional, human and positive rewards. Differing proportions were found pre and post-training.

This was a clinical-world evaluation, not a formal research project. Different pairs/combinations of experienced clinicians (predominantly clinical psychologists) acted as trainers. Some minor variation occurred within the training package used and presentation.

Given the expense of staff time and resources, this evaluation shows the resultant positive changes achieved. TIERI staff about the difficulties experienced by PWDPD and how to negotiate the relational dynamic is essential. Training helps improve staff perception of the people involved, improves staff confidence and promotes better therapeutic alliances (key to providing the relational and trauma work needed). Ongoing supervision is likely needed post-training.

Positive changes resulted from a mixed-methods evaluation of three-day trainings by using a specially designed training package.

The publication rate and volume of bibliographies on women's studies in the past ten years have grown dramatically. As an interdisciplinary field of scholarship, women's studies covers a vast array of subjects. For this reason, most of the bibliographies being published are fairly specialized. That is, they cover specific aspects of women's studies such as history or education. The very excellent Esther Stineman work, Women's Studies: A Recommended Core Bibliography (discussed more fully below), which has a cutoff date of 1978, includes 90 bibliographies itself. This author has easily identified nearly 30 women's studies bibliographies published separately since 1978 and many more soon to be published.

The past decade has seen an enormous amount of publication and research focusing on the concerns of women. As feminist scholarship expands, publication about women and women's issues will continue. So much has been produced that it is nearly impossible to keep abreast of it all. And it is equally difficult to adequately evaluate these publications. Because the literature on women now is so vast, a brief list of essential resources of interest to public libraries is needed. Rather than attempt to name many specific titles for a core circulating collection I have concentrated on very basic reference tools. Women's studies journals are not included. See Serials Review 5:4.

This index accompanies the index that appeared in Reference Services Review 16:4 (1988). As noted in the introduction to that index, the articles in RSR that deal with specific reference titles can be grouped into two categories: those that review specific titles (to a maximum of three) and those that review titles pertinent to a specific subject or discipline. The index in RSR 16:4 covered the first category; it indexed, by title, all titles that had been reviewed in the “Reference Serials” and the “Landmarks of Reference” columns, as well as selected titles from the “Indexes and Indexers,” “Government Publications,” and “Special Feature” columns of the journal.

“At 7p.m. on Thursday 18th September there will be an open meeting for any women interested in helping to organise a ‘Feminism and Library Work’ conference…” began the advertisement which started it all off, in the Autumn of 1980.

Integrated service models aim to simplify access, enable effective delivery, remove duplication and provide a holistic and person-centred approach. This project explored the development of integrated well-being services in two local authorities in North-East England. The purpose of this paper is to address this issue.

Underpinned by public health and co-production approaches, the project utilised a mixed-methods approach. Data were collected via online surveys (n = 95), virtual interviews with members of the local population (n = 8) and practitioners and commissioners (n = 8) to explore needs for a new service. Thematic analysis was used to identify key themes and issues.

Several benefits of an integrated service were highlighted by both staff and service users, with a central anticipated benefit being the provision of holistic care. Improvement in information sharing was also seen to increase the efficiency of services and communication barriers between services. Beneficial aspects and barriers related to the COVID-19 pandemic on current service provision were reported that have informed our future recommendations.

The authors’ findings provide a much deeper insight into function, care, social inclusion and ongoing support needs, from both the perspectives of staff and service users. Service users and staff saw value in an integrated model for themselves, as well as the wider community. The authors’ findings indicate that the integrated service model is a promising one for the development of services within local authorities.

Aarhus Kommunes Biblioteker (Teknisk Bibliotek), Ingerslevs Plads 7, Aarhus, Denmark. Representative: V. NEDERGAARD PEDERSEN (Librarian).

SOCIAL scientists have not yet been able to formulate any general laws about behaviour in industry that are capable of broad application. In recent years, however, they have made many useful case studies of which the one just published by the Department of Scientific and Industrial Research is typical. It is an approach to the problem which can do much to increase the understanding of the way in which people react to common industrial situations.

The purpose of this paper is to demonstrate how an industrial retailer used a small‐scale study to explore the importance of retail atmospherics in non‐consumer retailing and made a considerable contribution to its success. It focuses on the importance of interior and point of purchase retail atmospherics as a sales tool in industrial retailing. It also explores the relevance of previous research findings on atmospherics in business‐to‐consumer (B2C) retail outlets to the business‐to‐business (B2B) environment.

The research was carried out using a quantitative questionnaire method using closed questions in a face‐to‐face interaction with respondents in the case study company's best‐performing B2B retail outlet.

The findings indicate that atmospherics are relevant to B2B retailing, although there are differences in the levels of importance attached to various atmospheric elements. Also, the level of importance of the elements varies with trade customers depending on whether they are participating in a planned purchase, an alternative/substitute purchase (when the planned purchase is not possible), or an impulse purchase.

Consumer retailing atmospherics has been subject to considerable examination and proved to be influential in maximising the potential sales of stores. However, industrial (B2B) retailing has been generally overlooked by academic studies. This study not only explores industrial retail buying, but indicates that B2C findings are transferable to some degree and may contribute to improved performance.

A further 10,000 tonne nominal capacity for vinyl acetate‐ethylene and vinyl acetate‐vinyl chloride‐ethylene copolymer emulsions came on stream at Vinyl Products' Warrington factory recently. The new plant, installed at a cost of almost £1m., can handle the company's full range of pressure polymerised emulsions for the adhesives, carpet, non‐woven fabric, paint and textile industries, it is stated.