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A report is developed from Library Management, Vol. 12 No. 3, and examples of quality and excellence in local government are given. Ways in which local authorities are improving their services are examined and a brief look at the recommendations in the Citizens′ Charter is taken.

Provides support and information for those who might be interested in going on secondment or encouraging it in their organizations. Includes practical details which need to be considered and concludes with a shortlist of information and organizations which can provide further details.

A brief overview of some of the approaches being used to attract women back into work is given, providing examples from a number of organisations. A brief list of helpful sources of further information is provided.

A brief report of a recent conference on quality and excellence in local government is given. The report includes examples of initiatives taken by several authorities and describes the work of Tom Peters in encouraging quality and excellence in organisations. Further examples of quality in local authorities will be described in a subsequent article.

This article gives a brief overview of what customer care is and why it matters in libraries and information units. There is a discussion of the origins of customer care as well as its importance to service organisations generally. The article looks at the various aspects of customer care including the effect of visual appearance, the need to make the service responsive to customers′ needs and other issues. There is also a brief discussion of the management and training implications of customer care.

From time to time the Editor receives mildly supplicating notes from contributors lamenting the absence of a fee for articles.

Anne Rehahn has given us an interesting account of her Master's programme on pages 29–30; a rather more tailored course than the MBA course described by Patrick Noon in Vol. 9 No. 2 of Information and Library Manager.