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Article
Publication date: 1 May 1991

Beryl Morris

A report is developed from Library Management, Vol. 12 No.3, and examples of quality and excellence in local government are given.Ways in which local authorities are…

Abstract

A report is developed from Library Management, Vol. 12 No. 3, and examples of quality and excellence in local government are given. Ways in which local authorities are improving their services are examined and a brief look at the recommendations in the Citizens′ Charter is taken.

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Library Management, vol. 12 no. 5
Type: Research Article
ISSN: 0143-5124

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Article
Publication date: 1 September 1993

Beryl Morris

Provides support and information for those who might be interestedin going on secondment or encouraging it in their organizations.Includes practical details which need to…

Abstract

Provides support and information for those who might be interested in going on secondment or encouraging it in their organizations. Includes practical details which need to be considered and concludes with a shortlist of information and organizations which can provide further details.

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Librarian Career Development, vol. 1 no. 3
Type: Research Article
ISSN: 0968-0810

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Article
Publication date: 1 February 1991

Beryl Morris

A brief overview of some of the approaches being used to attractwomen back into work is given, providing examples from a number oforganisations. A brief list of helpful…

Abstract

A brief overview of some of the approaches being used to attract women back into work is given, providing examples from a number of organisations. A brief list of helpful sources of further information is provided.

Details

Library Management, vol. 12 no. 2
Type: Research Article
ISSN: 0143-5124

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Article
Publication date: 1 March 1991

Beryl Morris

A brief report of a recent conference on quality and excellence inlocal government is given. The report includes examples of initiativestaken by several authorities and…

Abstract

A brief report of a recent conference on quality and excellence in local government is given. The report includes examples of initiatives taken by several authorities and describes the work of Tom Peters in encouraging quality and excellence in organisations. Further examples of quality in local authorities will be described in a subsequent article.

Details

Library Management, vol. 12 no. 3
Type: Research Article
ISSN: 0143-5124

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Article
Publication date: 1 June 1990

Beryl Morris

This article gives a brief overview of what customer care is andwhy it matters in libraries and information units. There is a discussionof the origins of customer care as…

Abstract

This article gives a brief overview of what customer care is and why it matters in libraries and information units. There is a discussion of the origins of customer care as well as its importance to service organisations generally. The article looks at the various aspects of customer care including the effect of visual appearance, the need to make the service responsive to customers′ needs and other issues. There is also a brief discussion of the management and training implications of customer care.

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Library Review, vol. 39 no. 6
Type: Research Article
ISSN: 0024-2535

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Article
Publication date: 1 October 1986

SUSAN L GOODMAN, EUNICE M BLAIN, MARIA BIENER, BERYL MORRIS, KEITH BRONSON and ALASDAIR MONTGOMERY

From time to time the Editor receives mildly supplicating notes from contributors lamenting the absence of a fee for articles.

Abstract

From time to time the Editor receives mildly supplicating notes from contributors lamenting the absence of a fee for articles.

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New Library World, vol. 87 no. 10
Type: Research Article
ISSN: 0307-4803

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Article
Publication date: 1 May 1990

Beryl Morris

Anne Rehahn has given us an interesting account of her Master's programme on pages 29–30; a rather more tailored course than the MBA course described by Patrick Noon in…

Abstract

Anne Rehahn has given us an interesting account of her Master's programme on pages 29–30; a rather more tailored course than the MBA course described by Patrick Noon in Vol. 9 No. 2 of Information and Library Manager.

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Library Management, vol. 11 no. 5
Type: Research Article
ISSN: 0143-5124

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Article
Publication date: 1 January 1998

Heather Watkins

Abstract

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Librarian Career Development, vol. 6 no. 1
Type: Research Article
ISSN: 0968-0810

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Article
Publication date: 1 October 1998

Heather Watkins

Abstract

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Librarian Career Development, vol. 6 no. 10
Type: Research Article
ISSN: 0968-0810

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Article
Publication date: 1 February 2001

Mike Freeman

Abstract

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New Library World, vol. 102 no. 1/2
Type: Research Article
ISSN: 0307-4803

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