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Article
Publication date: 23 March 2010

Jay Kandampully

432

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Managing Service Quality: An International Journal, vol. 20 no. 2
Type: Research Article
DOI:
ISSN: 0960-4529

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Article
Publication date: 10 August 2010

Bernd Stauss

534

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Journal of Service Management, vol. 21 no. 4
Type: Research Article
DOI:
ISSN: 1757-5818

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Article
Publication date: 1 May 2006

Bernd Stauss

1696

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International Journal of Service Industry Management, vol. 17 no. 3
Type: Research Article
DOI:
ISSN: 0956-4233

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Article
Publication date: 1 January 2006

Jochen Wirtz

973

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Managing Service Quality: An International Journal, vol. 16 no. 1
Type: Research Article
DOI:
ISSN: 0960-4529

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Article
Publication date: 8 August 2008

1036

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International Journal of Service Industry Management, vol. 19 no. 4
Type: Research Article
DOI:
ISSN: 0956-4233

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Article
Publication date: 1 February 2006

Jochen Wirtz

864

Abstract

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Journal of Services Marketing, vol. 20 no. 2
Type: Research Article
DOI:
ISSN: 0887-6045

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Article
Publication date: 9 October 2009

Jochen Wirtz, Robert Johnston and Christopher Khoe Sin Seow

560

Abstract

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Journal of Service Management, vol. 20 no. 5
Type: Research Article
DOI:
ISSN: 1757-5818

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Article
Publication date: 10 October 2008

Javier Reynoso

538

Abstract

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International Journal of Service Industry Management, vol. 19 no. 5
Type: Research Article
DOI:
ISSN: 0956-4233

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