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This viewpoint aims to present Portuguese Hotels Association’s (AHP) views on the main challenges facing the sector and the need for a closer relationship with public entities and the government in order to gain support and address limitations. This viewpoint also highlights a successful project, HOSPES, a corporate program for social responsibility and environmental sustainability and the impact it has made since its launch in 2013.

This paper analyses the development of the Portuguese hospitality sector in the post-COVID-19 era. It highlights the scarcity of human resources, and how this impacts the performance of hotels and the quality of the service offered. It also outlines the AHP program (HOSPES) that is designed to encourage social responsibility and environmental sustainability as a good practice with real impacts for the market and society.

The hospitality sector is facing various challenges, but its workforce, its companies and its associations are well aware of the responsibility that is entrusted to them in the context of the country's macroeconomic framework. AHP is fully aware of the challenges facing the sector and its operators and it equally recognizes the need for public support by decision makers and government to overcome limitations and move forward.

Despite the challenges facing the hospitality sector, AHP takes the view that it is on the right path to support its members and the wider Portuguese economy in the quest for a more dynamic, profitable, sustainable and inclusive society.

Over recent the past decades, integrated management systems (IMS) have emerged as one of the major tasks for practising managers and the academic community. In this context, this paper aims at identifying relevant practices related to an IMS in an organisation that belongs to the sugar cane and ethanol agricultural industrial sector in Brazil.

A review of mainstream literature on IMS is conducted followed by case‐based research used as the methodological approach. Data were gathered through a questionnaire as well as face‐to‐face semi‐structured interviews. The analysis was done a posteriori to construct the case description and perform the analysis.

Issues that motivated the IMS implementation were identified. The paper also highlights the difficulties experienced and benefits accrued during implementation. The existence of a previous quality management system facilitated the implementation of the IMS. Nevertheless, a longitudinal study is desirable to assess further results in the long term.

This work is limited to a single unit of analysis. Therefore, empirical replications in other samples are needed to validate current findings.

This is one of the first known studies to investigate the implementation of an IMS in a manufacturing unit that produces sugar and ethanol.

This study aims to understand whether business and political relations help emerging markets' SMEs to overcome the challenges posed by low institutionalization in their national and international expansion. It focuses on the role that these relations play in determining access to government funding and contracts and to market information and business-related knowledge.

The data were collected from 828 SMEs in Brazil and China. The data analysis was developed in two stages: the first stage was based on multivariate regression analyses using the ratio of sales outside the companies' region of origin divided by total sales as a dependent variable and the survey's answers as independent variables; outward sales were taken at two different levels – national and international – to consider: (1) the different stages in the national and international expansion process, and (2) the fragmented nature of domestic markets in both Brazil and China. The second stage was based on a stepwise multiple regression as the relative importance of the variables was not known beforehand and the objective was to rank them according to the managers' perceptions.

Informal institutions, in particular business and political relations, can help to reduce uncertainty and overcome some disadvantages associated with weak institutionalization. They do this by providing access to trusted distribution channels, improving the familiarity with different institutional environments and strengthening the management of supply chains and commercial strategies to serve markets outside their region. Also, SMEs in emerging markets getting access to private sources of funding, market knowledge and government contracts through business and political relations are in a better position to expand nationally and internationally.

The research shows that the domestic environment, in particular one with low levels of institutionalization, impacts negatively the national and international expansion of SMEs and, more importantly, how firms can use business and political relations to overcome the obstacles posed by this environment. The findings also have implications for theory, practice and policymaking.

The purpose of this paper is to address the use of sludge from water treatment plant (WTP sludge), in its natural form (wet), in the construction industry, especially in the production of concrete, evaluating the effects of replacing natural sand with different WTP sludge levels in the concrete properties.

The dosage study evaluated mixtures with replacement levels of 0, 5, 7 and 10 percent of wet sludge in relation to the mass of natural sand, analyzing their effects on mechanical properties and water absorption in concrete with water/cement (w/c) ratios of 0.45, 0.55 and 0.65.

From the results obtained, it is possible to note that the addition of WTP sludge in its natural form (wet) reduces the strength of concrete. However, from a technical point of view, a level of replacement of up to 5 percent for applications in concrete is suitable, provided that it is not structural concrete.

Further studies should be conducted to verify the influence of the replacement of sand for heat-treated sludge in concrete properties, also analyzing the environmental viability linked to the calcination process.

Few studies are conclusive in relation to the use of WTP sludge in concrete production. This study shows statistically the negative effect of the addition of wet sludge in the mechanical properties and in the water absorption of concretes from different w/c ratios.

The paper aims to present a literary itinerary inspired in Julio Dinis’ novel An English Family (Uma Família Inglesa) through a comparative analysis of the places identified in the novel and the touristic attraction proposed by Visit Porto website. This novel is representative of the cultural identity and society of Porto city in the 19th century. Developing an itinerary based on this novel can facilitate the reading and understanding of the historical and cultural development of Porto.

This case study is based on the reading of the Julio Dinis’ novel An English Family (Uma Família Inglesa), whose storyline takes place in Porto city, Portugal in the 19th century. It used QGIS v. 3.12 software, a geographical information system to identify the places, to produce the maps and to create the itinerary.

The comparison between the places identified in the novel and the tourist attraction in Visit Porto website revealed that only 6 points in the novel are referenced on Visit Porto website. These points correspond to the ones in the historical city centre of Porto. However, the creation of an itinerary that brings together all the points mentioned by Julio Dinis in his novel, will allow the development of a new touristic itinerary, alternative to existing itineraries in the city and that can be seen as a distinguish offer that allows a different view of the urban space of Porto.

There are some limitations to this study that can be highlighted. First, it was difficult to find the correct location of some points identified in the novel, due to difficulty of finding historical maps with quality of the data. At the same time, as tourist information is dispersed by several sources, and most of those data is not georeferenced, it was time consuming the integration of all the information in the same geodatabase. The choice of the shortest path can also be considered as a limitation, rather than the route followed by the author in the novel, but geographic information systems operates on spatial and temporal scale, which can present a limitation in tourism analysis. In the case of this project, we have chosen the shortest path, assuming that tourist would prefer that.

This research allowed to address two areas of knowledge that are emerging in the study of urban centres as tourist areas: the use of GIS and literary tourism. Despite the fact that there are already articles on this subject, the originality focuses on the approach made around one of the greatest writers of Portugal in the 19th century, allowing to present a tourist itinerary about one of his literary works, and the comparison made between the places identified in the novel and the tourist points identified on the Visit Porto website.