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Grief and its concomitant loneliness are common problems in the social process of ageing. Using case study accounts, this paper describes the perceptions of four elderly bereaved people and their experiences of loneliness following conjugal bereavement. Case study accounts provide an opportunity to explore, describe and interpret data that may not yield to a simple analysis. In this paper the accounts include a collection of information on the respondents' experience of loss in the form of ‘durable biographies’ (Walter, 1996) that were typical, revelatory and critical. The respondents took part in semi‐structured interviews about their experiences as part of a larger ethnographic study. This paper reflects on their comments and raises a number of interesting theoretical and practical issues to do with loneliness following conjugal bereavement. The paper points out that bereavement research is dominated by psycho‐analytical conceptualisations which place emphasis on the ‘grief work’ hypoThesis, with less attention paid to bereavement models that highlight the social impact of loss on older people.

Bereavement is far reaching and has a significant impact on many lives as widow(er)s are faced with countless changes to their everyday routines, their relationships and their consumption patterns. It is in this context that the purpose of this study is to examine the links between the meanings of bereavement for widows and the types and sources of social support sought. This deepens the understanding of the reasons for the success or failure of service encounters and thus contributes to consumer well-being.

A qualitative study was carried out to gain more insight into this issue. A total of 24 in-depth interviews were conducted with French widows 59 years of age and older. To fully understand the diversity of bereavement experiences, the authors examined the following factors: life trajectory, life, as the spouse’s/partner’s death, support received and/or solicited and the success or failure of service encounters.

The findings suggest that bereavement experiences hold different meanings related to the types and sources of the preferred support. The following six classes were identified: dealing with administrative and financial issues, maintaining parental roles, enduring the memories of the circumstances of the spouse’s/partner’s death, reorganizing daily life, facing the loneliness of widowhood and expressing the affects of bereavement. These classes help to identify the conditions for the success or failure of service encounters.

The following two avenues emerge that contribute to the well-being of widows: “loss-oriented” and “restoration-oriented” bereavement classes of meanings. The former is embodied by widows primarily seeking “nurturant support” who expect self-oriented and relationship-focused service behaviour on the part of service providers, and the latter by widows primarily seeking “action-facilitating” support who expect “task-oriented” service behaviour from service providers. These results should allow service providers to be aware of when to prioritize the task, the self and/or the relationship, to provide a successful service encounter for consumers of bereavement services.

Parental illness can affect child and adolescent psychosocial well‐being. Mental health effects of parental bereavement generally and HIV‐related bereavement specifically have been poorly explored in children. HIV‐related illness has a number of specific features that may directly affect mental health considerations. Infection is clustered in families. Bereavement is often multiple. Death is often preceded by severe illness and multiple opportunistic infections. AIDS is stigmatised, which may impede disclosure, social support and adjustment. In low‐income countries where HIV infection is concentrated, access to palliative care as well as medical care may be limited. This review systematically identifies studies on HIV and bereavement in children. Searches of electronic databases for relevant articles revealed 14 studies examining bereavement with sufficient measurement and controlled methodology providing standardised behavioural and emotional outcome measures. Scrutiny of the results revealed the majority (12: 86%) recorded an adverse behavioural or emotional impact on the child. A detailed analysis of the studies provides insights to risks as well as protective factors that may inform future interventions. Only one systematic intervention was identified whereby a coping skills intervention had positive and long‐lasting effects. This paper examines urgent future needs and the requirement for evidence‐based policy and provision.

Considers the psychological and physiological reactions to bereavement. Argues that the workplace counsellor is ideally placed to offer help and reduce the intensity and duration of reactions to bereavement, and that this response is likely to yield benefits in employee relations and ultimately profitability. Concludes that reactions to death are culturally located, and that appropriate responses from the workplace can reduce the cost to organisations considerable for a small outlay.

People with learning disabilities often have to cope with death, dying and bereavement without being fully informed of the circumstances and sometimes without being told that death is imminent or indeed has occurred. This paper explores the issues associated with death and dying from the perspective of people with learning disabilities, and considers proactive ways of working in this sensitive area.

Discussion of China's one-child policy generally centres on its demographic effects. Bereavement among parents of singleton children and the role of social capital in the bereavement process have been under-explored. The purpose of this paper is to focus on mothers who lost their only children during the Sichuan earthquake in 2008. The paper aims to discuss the under-explored yet crucial issues of the one-child policy – the ways in which Chinese bereaved mothers handle the death of their singleton children – and the roles that social capital can play in their bereavement process.

The author conducted eight case studies on bereaved mothers through home visits, semi-structured interviews and participation in public activities during August 2010 and May 2011. In-depth interviews were used to collect information from these bereaved mothers in Sichuan, China.

The case studies reveal two major experiences of bereaved mother whose familial support varies substantially. One major experience is shared by those who had received emotional support from husband (who offered bonding social capital), and were able to get through the psychological pain. Another experience is shared by bereaved mothers who lost their familial relations. Weak social ties (i.e. an NGO which offered bridging social capital) remained the only source of support. Policies can target at the latter group of mothers by helping them to organise themselves into community-based groups and help to relieve their frustration and grief.

These research findings have implications for the development of NGOs, as well as complementary support for community-based bereavement counselling and community care in China.

Bereavement and loss are key factors in poor emotional wellbeing among people with profound and multiple learning disabilities (PMLD). However, little attention has been drawn to this group in the grief and disability literature. The purpose of this paper is to make sense of bereavement and loss in people with PMLD, with reference to theoretical contributions to the field and studies of grief reactions.

A systematic review revealed 34 relevant published works. These were analysed for relevant contributions.

Three main types of theoretical contributions have been made; traditional grief theories, cognitive approaches and attachment-based perspectives. Although a limited number of case studies exist, a range of grief reactions have been reported in people with PMLD. Traditional grief theories and cognitive approaches are somewhat limited in making sense of grief responses in this group, while attachment-based perspectives may prove useful in providing theoretical and therapeutic direction.

Further research is required to more accurately describe the nature of relationships in people with PMLD.

Major contributions to the field point to the value of facilitating engagement with the grieving process, through communication around the loss and training for staff. In addition, attachment-based perspectives are offering routes for establishing therapeutic relationships that may help to resolve behavioural difficulties.

This paper provides an overview of the perspectives within bereavement and disability, drawing together clear theoretical frameworks for future research and practice.

The purpose of this paper is to examine the means by which one UK local authority obtained certification of its Bereavement Service against ISO9001, ISO14001, and ISO27001. It aims to explain the processes that were followed, highlight the problems that were encountered, and show how these were overcome.

The paper adopts a case study approach. The case study emerged from a broader grounded theory study which is outside the scope of this paper.

This paper demonstrates that ISO27001 can be fully integrated into a single management system with ISO9001 and ISO14001, and also illustrates that the various standards can be applied more flexibly than is often thought.

This study will be of significant benefit to bereavement professionals because it offers advice and guidance on addressing pitfalls that may be encountered when bereavement services wish to seek certification against international standards. It will also benefit quality, environmental, and information security professionals because it shows, in a practical way, how the three standards can be fully integrated.

The integration of ISO27001 into a comprehensive management system is an area which has previously been under‐researched. Furthermore, this paper takes an original perspective to information security, arguing that ISO27001 can be applied beyond an ICT environment, and this is demonstrated by considering the standard in the context of bereavement services.

In bereavement, memories of the loss, especially traumatic ones, can be distressful and complicate the grieving process. Although some conventional therapies have proven beneficial in lessening complicated bereavement, African indigenous methods used for the same purpose have not been well-documented. This study explored Northern Sotho traditional healers’ lived experiences regarding the medicinal benefits of Bolebatša when used in mental health-care.

Using interpretative phenomenological analysis, this study explored traditional healers’ (n = 19; 5 = males; females = 14; mean age = 65 years, SD: 11.6) experiences and their insights regarding the management of traumatic memories in bereavement. Participating healers were sampled using convenience and snowball strategies while data was collected using face-to-face dialogues, observations and a digital camera. Qualitatively derived data was transcribed and translated from the local language to English before it was analysed phenomenologically.

Data analysis resulted in four major themes: characterisation of Bolebatša as a herb used to manage mental and spiritual conditions; descriptions of the herb’s administration, dosage and related user health risk; perceived therapeutic benefits of the herb; and observed link between herbal medicine and African spirituality. The study findings suggest that the Bolebatša herb, derived from the tree scientifically called Lannea schweinfurthii is primarily used to induce forgetfulness of bereavement and trauma-related memories to enhance coping.

Whilst this study illustrates the perceived healing benefits of Bolebatša in mental health care, it is noted that the findings may not necessarily be extrapolated to other contexts. Therefore, more studies are needed with the participation of traditional healers from different ethnic backgrounds to lend support to the present findings. Data from service users’ experience of traditional healing in conjunction with traditional healers would have further benefited this study.

The findings are important for mental health professions as they open avenues for other forms of treatment for mental conditions that also need attention. Equally, there is a need for western trained mental health-care practitioners and researchers to study indigenous knowledge systems of healing for reverse knowledge transfer purposes.

The findings also call on governments, and in this context, the South African government, to recognise, support and empower traditional healers as important role players in primary mental health care. Collaboration between western mental health practitioners and traditional healers could indeed be one important strategy towards the relief of the overwhelmed mental health-care systems in low-and-middle-income countries such as is the case in South Africa.

The findings open new avenues to scientific explorations of the significance of traditional medicines in bereavement care and coping. More importantly, on the Bolebatša herb’s anti-depressive and memory altering effects in mental health care.

The purpose of this paper is to review a sample of complaints referred to MPS in order to throw light on the relationship between bereavement and complaints directed at primary healthcare services.

A review of a sub‐set of data from a study of primary‐care complaints referred to MPS over a six‐month period during 2006. The method combined both quantitative and qualitative analyses of complaints made after a patient has died.

Delays in the diagnosis and/or treatment of malignancies and cardiac problems were the most common reasons given for the complaint. This was especially true in the case of relatively young patients (under 65). Interpersonal and administrative problems also featured, but to a lesser extent than clinical issues. The majority of complaints were directed at male GPs. There was little evidence that the complaints stimulated practices to conduct significant event audits.

The sample was drawn from complaints referred to MPS by members in need of assistance. Members are by no means obliged to notify MPS when they are the subject of a complaint, and in most cases, practices are able to deal with complaints without calling on MPS for assistance. The sample may therefore be skewed toward more problematic/complicated complaints.

Several risk‐management lessons can be drawn from the study: it is evident that there is a need for practices to develop protocols for dealing with bereavement sensitively and to take the time to explain relevant aspects of the deceased's illness and treatment to the bereaved.

The nature of the data offers a window on the dissatisfactions and needs of bereaved family members.