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Article
Publication date: 1 February 2005

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Abstract

Details

Pigment & Resin Technology, vol. 34 no. 1
Type: Research Article
ISSN: 0369-9420

Article
Publication date: 5 April 2021

Beatriz López, Niko Kargas, Julie Udell, Tomáš Rubín, Linda Burgess, Dominic Dew, Ian McDonald, Ann O’Brien and Karen Templeton-Mepstead

The purpose of this study was to explore the views of autistic people, carers and practitioners regarding the barriers autistic employees face at work (Study 1) and to use these…

Abstract

Purpose

The purpose of this study was to explore the views of autistic people, carers and practitioners regarding the barriers autistic employees face at work (Study 1) and to use these views to inform the design of an employment programme for autistic employees without learning disabilities (Study 2).

Design/methodology/approach

In Study 1, 16 (20%) carers, 17 (21%) practitioners and 47 (59%) autistic adults who had been or were currently employed, answered a survey regarding barriers at work. Study 2 evaluates the efficacy of a set of profiling assessment tools (PA) developed to help employers make individually-tailored adjustments for their autistic employees by delivering an employment programme consisting of 15, 8-week work placements.

Findings

In Study 1, only 25% of autistic adults reported having had adjustments in the workplace and all groups reported this as the main barrier – alongside employers’ lack of understanding. Two sets of results demonstrate the efficacy of the PA tools in addressing this barrier. First, a comparative cost simulation revealed a cost-saving in terms of on-job support of £6.67 per participant per hour worked relative to published data from another programme. Second, 83% of autistic employees reported having had the right adjustments at work.

Research limitations/implications

This is an exploratory study that did not include a comparison group. Hence, it was not possible to evaluate the efficacy of the PA tools relative to a standard employment programme intervention, nor to assess cost reduction, which currently is only estimated from already available published data.

Practical implications

Overall the findings from these studies demonstrate that the time invested in the high-quality assessment of the profile of autistic employees results in saving costs over time and better outcomes.

Originality/value

The originality of the Autism Centre for Employment programme resides in that, unlike other programmes, it shifts the focus from helping autistic employees to helping their employers.

Details

Advances in Autism, vol. 7 no. 1
Type: Research Article
ISSN: 2056-3868

Keywords

Article
Publication date: 14 September 2010

Ray Fisk, Stephen Grove, Lloyd C. Harris, Dominique A. Keeffe, Kate L. Daunt, Rebekah Russell‐Bennett and Jochen Wirtz

The purpose of this paper is to highlight important issues in the study of dysfunctional customer behavior and to provide a research agenda to inspire, guide, and enthuse. Through…

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Abstract

Purpose

The purpose of this paper is to highlight important issues in the study of dysfunctional customer behavior and to provide a research agenda to inspire, guide, and enthuse. Through a critical evaluation of existing research, the aim is to highlight key issues and to present potentially worthy avenues for future study.

Design/methodology/approach

In reviewing recent and past advances in the study of customers behaving badly, an overview of existing research into customers behaving badly and addressing issues of terminology and definition is provided. Thereafter, three perspectives that provide the most opportunity and insight in studying the darker side of service dynamics are outlined. This leads to a review of some of the research design and methodological problems and issues that are faced when rigorously studying these issues. Subsequently, the paper devotes a section to the provocative idea that while dysfunctional customer behavior has many negative influences on customers, employees, and service firms, there are actually some positive functions of customers behaving badly.

Findings

A research agenda is provided that is believed to identify and discuss a range of projects that comprises not only insightful theoretical contributions but is also practically relevant.

Originality/value

The paper identifies a range of issues about which managers should be aware and proactively manage.

Details

Journal of Services Marketing, vol. 24 no. 6
Type: Research Article
ISSN: 0887-6045

Keywords

Article
Publication date: 1 May 2000

Paul M. Evans

Much has been written about how methods of working and communicating can improve the productivity of innovation for industry. Less has been related to this from the overall…

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Abstract

Much has been written about how methods of working and communicating can improve the productivity of innovation for industry. Less has been related to this from the overall development of science and policies that assist this. The changing organisational context of industrial research brings the need for scientific publishers to reinvent themselves for this market segment. Scientific communication, including one of its key functions, awareness, is examined and it is concluded that functions and processes in scientific communication may be organised more efficiently to increase the productivity of industrial research. The new context of virtual communities, exploiting the opportunities for interactivity, provides the organisational basis for introducing new methods for inculcating new approaches to knowledge management, for innovation in industry to occur more effectively. An approach to better understanding knowledge synthesis and the potential role of the publisher, as communications facilitator, is discussed.

Details

Aslib Proceedings, vol. 52 no. 4
Type: Research Article
ISSN: 0001-253X

Keywords

Article
Publication date: 27 May 2014

Lars G. Tummers and Babette A.C. Bronkhorst

The purpose of this paper is to analyze the effects of leadership on work-family spillovers. Specifically, we analyze the relationships between leadership (leader-member exchange…

1970

Abstract

Purpose

The purpose of this paper is to analyze the effects of leadership on work-family spillovers. Specifically, we analyze the relationships between leadership (leader-member exchange (LMX) with one negative work-family spillover effect (work-family interference) and one positive work-family spillover effect (work-family facilitation). The authors hypothesize that LMX influences work-family spillover via different mediators, rather than one all-encompassing mediator, such as empowerment.

Design/methodology/approach

The authors hypothesize that a good relationship with your supervisor (high LMX) diminishes work pressure, which in turn reduces work-family interference. Furthermore, the authors expect that a good relationship with your supervisor positively relates to the meaningfulness of work, as you could get more interesting work and more understanding of your role within the organization. In turn, this will increase work-family facilitation. These hypotheses are tested using a nation-wide survey among Dutch healthcare professionals.

Findings

Findings of structural equation modeling (SEM) indeed indicate that high-quality LMX is negatively related to work-family interference, and that this is mediated by work pressure (53 percent explained variance). Furthermore, the authors found that a good relationship with your supervisor is positively related to meaningfulness of work, which in turn positively correlates to work-family facilitation (16 percent explained variance).

Originality/value

The added value of the paper lies in introducing two mediators – work pressure and meaningful work – which worked adequately both theoretically and empirically, instead of the sometimes problematic mediators empowerment and stress; a focus on healthcare professionals; and using sophisticated techniques to test the model (SEM with bootstrapping).

Details

Personnel Review, vol. 43 no. 4
Type: Research Article
ISSN: 0048-3486

Keywords

Article
Publication date: 25 October 2021

Shanta Banik, Yongqiang Gao and Fazlul K. Rabbanee

Status demotion in hierarchical loyalty programs (HLPs) has received considerable academic attention. However, little is known about whether status demotion engenders two widely…

Abstract

Purpose

Status demotion in hierarchical loyalty programs (HLPs) has received considerable academic attention. However, little is known about whether status demotion engenders two widely recognised behavioural intentions: revenge and avoidance. This study aims to make up this gap by examining the effects of status demotion on customers’ revenge and avoidance intentions. The underlying mechanism and boundary conditions of these effects are also explored.

Design/methodology/approach

Two studies were conducted to test the hypotheses. Study 1 was conducted using a structured survey from 347 active HLP members/customers of Chinese airlines. Study 2 used an online experiment amongst 268 active HLP airline customers in Australia. Partial least squares-based structural equation modelling and Hayes’ (2013) PROCESS macro were used for data analysis.

Findings

The results of Study 1 show that status demotion increases customers’ revenge and avoidance intentions simultaneously. Meanwhile, these effects are more significant for demoted customers with an external locus of causality than those with an internal locus of causality and demoted customers with higher entitlement tend to possess more revenge intentions than avoidance intentions. Study 2 further identified perceived inequity as a mechanism, which links status demotion to revenge and avoidance intentions of demoted customers.

Research limitations/implications

This study examines demoted customers’ revenge and avoidance intentions amongst Chinese and Australian airline travellers. Future research may focus on actual behaviour and test the current study’s model in cross-cultural and cross-industry settings.

Practical implications

Managers should deal with demotion decisions carefully as the failure to manage outraged customers may weaken customer-company relationships.

Originality/value

This study extends the existing literature on relationship marketing and HLPs by offering a better understanding of how and under what conditions status demotion elicits customers’ intentions for revenge and avoidance.

Article
Publication date: 17 April 2009

Nissim Ben David and Uri Ben Zion

The purpose of this paper is to measure the relative effect of relevant explanatory variable on smoking tendency and smoking intensity.

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Abstract

Purpose

The purpose of this paper is to measure the relative effect of relevant explanatory variable on smoking tendency and smoking intensity.

Design/methodology/approach

Using survey data collected by the Israeli Bureau of Statistics in 2003‐2004, a probit procedure is estimated for analyzing factors that affect the probability of being a smoker. Using ordinary least square methods, the factors that affect smoking intensity are also estimated.

Findings

The findings show that the probability of being a smoker, as well as having greater intensity of smoking, is larger for males, non‐Jews, and those who are un‐married and younger. When estimating different equations for males and females, the results for males are in the same direction as the results for all sample observations, but for females it is found that being Jewish significantly increases smoking probability and females born in America or Europe smoke more intensively.

Research limitations/implications

Our findings enable the focusing of the relevant authorities' attention on the population that is at a higher risk of smoking.

Practical implications

Concurrent with the necessary legislation, a strategy has to be developed that can appropriately target the different educational, ethnic, age and gender groups, and effectively communicate the correct health message that will properly impact on long‐term behavior.

Originality/value

The findings contribute to existing knowledge in two main aspects: the first is in measuring the relative effect of each significant explanatory variable on smoking tendency and smoking intensity. The second is in using a unique data set that includes many agents' characteristics and examining the significance of the various characteristics on smoking tendency and smoking intensity.

Details

Health Education, vol. 109 no. 3
Type: Research Article
ISSN: 0965-4283

Keywords

Article
Publication date: 30 May 2020

Massoud Moslehpour, Alaleh Dadvari, Wahyudi Nugroho and Ben-Roy Do

The present paper aims to explore the antecedents and consequences of social media marketing (SMM) subsets on consumers’ purchase intentions of Indonesian airline products and…

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Abstract

Purpose

The present paper aims to explore the antecedents and consequences of social media marketing (SMM) subsets on consumers’ purchase intentions of Indonesian airline products and services. We propose a research framework to empirically test the influence and interaction of factors, including entertainment (ENT), and interaction (INT) through the effect of trust (TR), and perceived value (PV) as mediators on purchase intention (PI).

Design/methodology/approach

The study employs an online survey to collect data. We collect 301 qualified questionnaires and employ structural equation modeling (SEM) to test the proposed model. The research findings enrich our understanding of the mediating role of TR and PV. Trust and perceived value significantly mediate the relationship between SMM factors and PI during initial stages of decision-making toward purchasing airline products and services.

Findings

Research findings provide support for most hypotheses regarding the significant influence of the variables proposed in the model. Furthermore, trust mediates the relationship between two of the SMM factors (INT and ENT) and purchase intention. Notably, perceived value mediates the link between entertainment and purchase intention.

Originality/value

This study successfully offers a model to examine the influence of social media marketing on Indonesian consumers’ purchasing intentions of airline products and services. Social media marketing components progressively impact the fundamentals of purchase intention, creating a new marketing communication style. These changes generate new opportunities and challenges for companies. This study provides a better understanding of how social media factors influence Indonesian consumers’ initial decision to purchase airline products and services.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 33 no. 2
Type: Research Article
ISSN: 1355-5855

Keywords

Article
Publication date: 2 October 2018

Marijana Matijaš, Marina Merkaš and Barbara Brdovčak

The purpose of this paper is to examine the direct effects of job autonomy and co-worker support on job satisfaction, and the mediational role of work–family conflict (WFC) in the…

Abstract

Purpose

The purpose of this paper is to examine the direct effects of job autonomy and co-worker support on job satisfaction, and the mediational role of work–family conflict (WFC) in the relationship between these job resources and job satisfaction in men and women.

Design/methodology/approach

A cross-sectional design was used. Participants (n=653) completed the WFC scale (Netemeyer et al., 1996), the job autonomy scale (Costigan et al., 2003), a scale of co-worker support (Sloan, 2012) and a new short multidimensional scale of job satisfaction.

Findings

Higher job autonomy and co-worker support contribute positively to job satisfaction in women and men. Co-worker support has an indirect effect on job satisfaction via WFC in women, but not in men. The WFC did not mediate the relationship between job autonomy and satisfaction in men and women.

Originality/value

This paper contributes to the research on the effects of job resources on WFC and job satisfaction, and on gender differences in the relationship between work and family.

Details

Journal of Managerial Psychology, vol. 33 no. 4/5
Type: Research Article
ISSN: 0268-3946

Keywords

Article
Publication date: 16 September 2013

Anne Richter, Katharina Näswall, Nele De Cuyper, Magnus Sverke, Hans De Witte and Johnny Hellgren

The purpose of the present paper is to investigate how employees' coping (problem, emotion and avoidance focused coping) may affect the reactions to job insecurity. Because the…

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Abstract

Purpose

The purpose of the present paper is to investigate how employees' coping (problem, emotion and avoidance focused coping) may affect the reactions to job insecurity. Because the coping investigated in the present study addresses the stressor in different ways, the authors expect different moderating effects depending on the type of coping, which results in three different hypotheses.

Design/methodology/approach

A sample of 579 Swedish accountants was used to test these hypotheses via surveys.

Findings

The findings support the authors' assumptions that emotion focused coping weakened the relation of job insecurity and some of the outcomes. Both avoidance and problem focused coping strengthened the relation between job insecurity and some of the outcomes.

Research limitations/implications

As this study utilizes cross-sectional data and only one occupational group, it is important to test the relations using longitudinal data with different occupational groups in future research.

Practical implications

From these results some practical conclusions can be drawn as to which coping forms might be more beneficial, which can be helpful for organizations in order to develop intervention programs.

Originality/value

This study expanded the understanding of coping in the context of job insecurity by testing different forms of coping and including a variety of important outcomes of job insecurity.

Details

Career Development International, vol. 18 no. 5
Type: Research Article
ISSN: 1362-0436

Keywords

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