Search results

1 – 4 of 4
Article
Publication date: 14 August 2018

Ben Quarshie Honyenuga and Edem Happy Wutoh

The purpose of this paper is to explore the extent to which Chiefs are involved in Ghana’s decentralization process and assess the benefits and challenges associated with the…

Abstract

Purpose

The purpose of this paper is to explore the extent to which Chiefs are involved in Ghana’s decentralization process and assess the benefits and challenges associated with the formal inclusion of Chiefs in local governance in Ghana.

Design/methodology/approach

The study applied a qualitative inductive approach and employed interviews and focus group discussions to gather data from selected traditional areas within the Volta Region of Ghana.

Findings

The findings reveal conflicting roles being performed by Chiefs and local government actors leading to role conflicts.

Research limitations/implications

Though the study is limited with respect to its scope, it opens up the debate regarding the position of Chiefs in Ghana’s decentralized local governance system and also serves as a useful point of reference for future research in the decentralization process and the Chieftaincy institution.

Practical implications

The paper provides an opportunity for stakeholders in Ghana’s decentralized local governance system to review the current decentralization policy to take care of the concerns of the traditional authorities at the grassroots. The recommendations, among others, call for a great deal of consensus building between the Chiefs and local government actors to enhance the success of the decentralization process.

Originality/value

The paper provides evidence regarding the loopholes in the structure of Ghana’s decentralized local governance system which appear to exclude the traditional authorities thereby affecting the smooth running of that system.

Details

International Journal of Public Leadership, vol. 15 no. 1
Type: Research Article
ISSN: 2056-4929

Keywords

Book part
Publication date: 5 December 2018

Paulina Nillie Adzoyi, Robert Jan Blomme and Ben Quarshie Honyenuga

Increased competition amongst the hotel industry players has challenged managers not to focus their attention exclusively on ways to attract and satisfy their customers, but to…

Abstract

Increased competition amongst the hotel industry players has challenged managers not to focus their attention exclusively on ways to attract and satisfy their customers, but to invest in customer retention strategies with the potential to ensure superior performance of their hotels. This study aims to determine strategies to retain customers in hotels in Ghana, an emerging market. A cross-sectional survey was employed to collect data from 677 hotel employees in 56 Ghanaian licensed hotels. Based on SmartPLS, study findings indicate that customer satisfaction, loyalty and retention embedded in the tangibility and reliability dimensions of the lodging quality index are important for customer retention among hotels in Ghana.

Details

Advances in Hospitality and Leisure
Type: Book
ISBN: 978-1-78769-303-6

Keywords

Book part
Publication date: 5 December 2018

Edward Kwame Ayimey, Robert Jan Blomme and Ben Quarshie Honyenuga

In the development of a firm’s market orientation, management commitment plays a critical role. This study aimed to examine the influence of management commitment on market…

Abstract

In the development of a firm’s market orientation, management commitment plays a critical role. This study aimed to examine the influence of management commitment on market orientation on the basis of the MARKOR framework of market orientation. This was done through a survey of three-star, four-star and five-star licensed hotels located in Ghana. PLS-SEM was used to analyse data based on SmartPLS. Results showed a positive relationship between management commitment and the behavioural processes included in the MARKOR framework of market orientation: intelligence generation, intelligence dissemination and responsiveness to intelligence. Results also revealed that intelligence dissemination mediates the relationship between management commitment and responsiveness to intelligence. Intelligence generation was not found to mediate this relationship. This study has extended current knowledge by elaborating how management commitment influences market orientation practices.

Details

Advances in Hospitality and Leisure
Type: Book
ISBN: 978-1-78769-303-6

Keywords

Content available
Book part
Publication date: 5 December 2018

Abstract

Details

Advances in Hospitality and Leisure
Type: Book
ISBN: 978-1-78769-303-6

1 – 4 of 4