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Open Access
Article
Publication date: 18 June 2019

Weihua Liu, Di Wang, Shangsong Long, Xinran Shen and Victor Shi

The purpose of this paper is to provide an overview of the evolution of service supply chain management from a behavioural operations perspective, pointing out future research…

16961

Abstract

Purpose

The purpose of this paper is to provide an overview of the evolution of service supply chain management from a behavioural operations perspective, pointing out future research directions for scholars.

Design/methodology/approach

This study searched five databases for relevant literature published between 2009 and 2018, selecting 64 papers for this review. The selected literature was categorised according to two dimensions: a service supply chain link perspective and a behavioural factor perspective. Comparative analysis was used to identify gaps in the literature, and five future research agendas were proposed.

Findings

In terms of the perspective of service supply chain link, extant literature primarily focuses on service supply and service co-ordination management, and less on service demand and integration management. In terms of the behavioural factor’s perspective, most focus on classic behaviour factors, with less attention paid to emerging behaviour factors. This paper thus proposes five research agendas: demand-oriented management and integrated supply chain-oriented behavioural research; broadening the understanding of the scope of behavioural operations; integrating the latest backgrounds and trends of service industry into the research; greater attention to behavioural operations in service sub-industries; and multimethod combination is encouraged to be used to dig into the interesting research problems.

Originality/value

This study constitutes the first systematic review of service supply chain research from a behavioural perspective. By categorising the literature into two dimensions, the state of existing research is evaluated with an eye towards future research avenues.

Details

Modern Supply Chain Research and Applications, vol. 1 no. 1
Type: Research Article
ISSN: 2631-3871

Keywords

Article
Publication date: 3 November 2014

Manfredi Bruccoleri, Salvatore Cannella and Giulia La Porta

– The purpose of this paper is to explore the effect of inventory record inaccuracy due to behavioral aspects of workers on the order and inventory variance amplification.

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Abstract

Purpose

The purpose of this paper is to explore the effect of inventory record inaccuracy due to behavioral aspects of workers on the order and inventory variance amplification.

Design/methodology/approach

The authors adopt a continuous-time analytical approach to describe the effect of inbound throughput on the inventory and order variance amplification due to the workload pressure and arousal of workers. The model is numerically solved through simulation and results are analyzed with statistical general linear model.

Findings

Inventory management policies that usually dampen variance amplification are not effective when inaccuracy is generated due to workers’ behavioral aspects. Specifically, the psychological sensitivity and stability of workers to deal with a given range of operational conditions have a combined and multiplying effect over the amplification of order and inventory variance generated by her/his errors.

Research limitations/implications

The main limitation of the research is that the authors model workers’ behavior by inheriting a well-known theory from psychology that assumes a U-shaped relationship between stress and errors. The authors do not validate this relationship in the specific context of inventory operations.

Practical implications

The paper gives suggestions for managers who are responsible for designing order and inventory policies on how to take into account workers’ behavioral reaction to work pressure.

Originality/value

The logistics management literature does not lack of research works on behavioral decision-making causes of order and inventory variance amplification. Contrarily, this paper investigates a new kind of behavioral issue, namely, the impact of psycho-behavioral aspects of workers on variance amplification.

Details

International Journal of Physical Distribution & Logistics Management, vol. 44 no. 10
Type: Research Article
ISSN: 0960-0035

Keywords

Article
Publication date: 2 May 2017

Timm Schorsch, Carl Marcus Wallenburg and Andreas Wieland

The purpose of this paper is to advance supply chain management by describing the current state of behavioral supply chain management (BSCM) research and paving the way for future…

4988

Abstract

Purpose

The purpose of this paper is to advance supply chain management by describing the current state of behavioral supply chain management (BSCM) research and paving the way for future contributions by developing a meta-theory for this important field.

Design/methodology/approach

The results are generated by applying the systematic literature review methodology and an iterative theory-building approach involving a panel of academics.

Findings

This review provides a comprehensive overview of the BSCM research landscape. Additionally, a meta-theory of BSCM is presented that encompasses all central elements of the research field and introduces the concept of emergence to the field of BSCM. Furthermore, five promising future research opportunities are formulated.

Research limitations/implications

The critical discussions and the formulated research opportunities will help scholars in positioning their research to enhance its contribution.

Practical implications

Results from this research indicate that supply chain decisions benefit from explicit consideration for cognitive and social phenomena.

Originality/value

This review is the first to provide a comprehensive overview of the field of BSCM research and facilitates BSCM in advancing further.

Details

International Journal of Physical Distribution & Logistics Management, vol. 47 no. 4
Type: Research Article
ISSN: 0960-0035

Keywords

Article
Publication date: 12 June 2018

Alasdair Marshall, Hamdi Bashir, Udechukwu Ojiako and Maxwell Chipulu

This conceptual paper aims to explore how supply chain managers deal with social threats to supply chains, in the process of demonstrating the potency of a largely neglected…

Abstract

Purpose

This conceptual paper aims to explore how supply chain managers deal with social threats to supply chains, in the process of demonstrating the potency of a largely neglected strand of realist social theory. This theory, as posited, sheds a great deal of light on the behavioural reality of how supply chain managers operate within the social aspects of their risk environments.

Design/methodology/approach

The paper is presented as a narrative synthesis of classical realist sociological literature.

Findings

The Machiavellian approach provides a template that can be used to help academics and practitioners understand how and why supply chain managers orient themselves to the social threats they confront in very different ways. The theory’s contention that the behavioural reality can be subdivided between two basic patterns allows it to serve as a constructively simple template for becoming attuned to ways in which supply chain managers socially construct and act within their social threat environments.

Research limitations/implications

The growing social complexity of supply chains gives behavioural responses a complexity reduction function. The authors theorise that such patterns, once activated, may not necessarily adapt rationally as guides to optimise the chance of success against the full range of social threats they are likely to encounter.

Originality/value

Cross-disciplinary supply chain management research is increasingly drawing upon sociology and behavioural science to facilitate greater understanding of not only the supply chain environment but also the roles of supply chain managers as relationship influencers and managers of conflict. The authors posit that Machiavellian–realist social theory can contribute to supply chain management scholarship by offering a constructively simple approach to evaluate the behavioural realities associated with social threats.

Details

Management Research Review, vol. 41 no. 11
Type: Research Article
ISSN: 2040-8269

Keywords

Article
Publication date: 2 June 2020

H. Niles Perera, Behnam Fahimnia and Travis Tokar

The success of a supply chain is highly reliant on effective inventory and ordering decisions. This paper systematically reviews and analyzes the literature on inventory ordering…

2087

Abstract

Purpose

The success of a supply chain is highly reliant on effective inventory and ordering decisions. This paper systematically reviews and analyzes the literature on inventory ordering decisions conducted using behavioral experiments to inform the state-of-the-art.

Design/methodology/approach

This paper presents the first systematic review of this literature. We systematically identify a body of 101 papers from an initial pool of over 12,000.

Findings

Extant literature and industry observations posit that decision makers often deviate from optimal ordering behavior prescribed by the quantitative models. Such deviations are often accompanied by excessive inventory costs and/or lost sales. Understanding how humans make inventory decisions is paramount to minimize the associated consequences. To address this, the field of behavioral operations management has produced a rich body of research on inventory decision-making using behavioral experiments. Our analysis identifies primary research clusters, summarizes key learnings and highlights opportunities for future research in this critical decision-making area.

Practical implications

The findings will have a significant impact on future research on behavioral inventory ordering decisions while informing practitioners to reach better ordering decisions.

Originality/value

Previous systematic reviews have explored behavioral operations broadly or its subdisciplines such as judgmental forecasting. This paper presents a systematic review that specifically investigates the state-of-the-art of inventory ordering decisions using behavioral experiments.

Details

International Journal of Operations & Production Management, vol. 40 no. 7/8
Type: Research Article
ISSN: 0144-3577

Keywords

Article
Publication date: 17 September 2018

Jesper Normann Asmussen, Jesper Kristensen and Brian Vejrum Wæhrens

The purpose of this paper is to investigate how management attention and supply chain complexity affect the decision-making process and cost estimation accuracy of supply chain

1066

Abstract

Purpose

The purpose of this paper is to investigate how management attention and supply chain complexity affect the decision-making process and cost estimation accuracy of supply chain design (SCD) decisions.

Design/methodology/approach

The research follows an embedded case study design. Through the lens of the behavioural theory of the firm, the SCD decision process and realised outcomes are investigated through longitudinal data collection across ten embedded cases with varying degrees of supply chain decision-making complexity and management attention.

Findings

The findings suggest that as supply chain decision-making complexity increases, cost estimation accuracy decreases. The extent to which supply chain decision-making complexity is readily recognised influences the selection of strategies for information search and analysis and, thus, impacts resulting cost estimation errors. The paper further shows the importance of management attention for cost estimation accuracy, especially management attention based on conflicting goals induce behaviours that improve estimation ability.

Research limitations/implications

A framework proposing a balance between supply chain decision-making complexity and management attention in SCD decisions is proposed. However, as an embedded case study the research would benefit from replication to externally validate results.

Originality/value

The method used in this study can identify how supply chain complexity is related to cost estimation errors and how management attention is associated with behaviours that improve cost estimation accuracy, indicating the importance of management attention in complex supply chain decision-making.

Details

International Journal of Physical Distribution & Logistics Management, vol. 48 no. 10
Type: Research Article
ISSN: 0960-0035

Keywords

Article
Publication date: 9 May 2016

James Anthony Swaim, Michael J. Maloni, Amy Henley and Stacy Campbell

Although supply chain managers serve a central role when implementing corporate environmental sustainability objectives, existing literature does not demonstrate high levels of…

3271

Abstract

Purpose

Although supply chain managers serve a central role when implementing corporate environmental sustainability objectives, existing literature does not demonstrate high levels of supply manager support for such initiatives. This paper aims to investigate the potential of individual behavioral influences to explain supply manager orientation toward environmental responsibility.

Methodology/approach

This paper constructs a research model based on the theory of planned behavior (TPB) to explore how personal environmental motivations influence supply manager environmental behavior in the workplace. This paper also incorporates hyperbolic discounting as a cognitive bias moderator in the model. The research hypotheses were tested with regression of survey data of practicing supply managers in the USA.

Findings

Support was found for the direct TPB hypotheses, revealing the importance of an individual’s personal attitude, subjective norm and perceived behavioral control on interpreting and applying the organization’s environmental sustainability objectives. Although the interactive effect of hyperbolic discounting as a cognitive bias was not supported, a direct effect was found.

Practical implications

The findings can help organizations improve supply manager support for sustainability initiatives.

Originality/value

Prior supply chain sustainability research has examined drivers and barriers at political, legal, economical and overall firm levels. This study expands this research base by investigating individual-level barriers and drivers related to personal responsibility for environmental sustainability. As a second contribution, integration of cognitive biases in the TPB has been understudied in existing literature.

Details

Supply Chain Management: An International Journal, vol. 21 no. 3
Type: Research Article
ISSN: 1359-8546

Keywords

Article
Publication date: 17 January 2022

Arunachalam Narayanan and Rafay Ishfaq

Previous research has shown that firms are struggling to incorporate collaboration among supply chain partners. This paper presents a new approach to incorporate collaboration…

689

Abstract

Purpose

Previous research has shown that firms are struggling to incorporate collaboration among supply chain partners. This paper presents a new approach to incorporate collaboration using metric-alignment. The analysis provides key insights regarding the usefulness of this approach to synchronize decision-making that leads to reduced bullwhip effect, less backordering and lower supply chain costs.

Design/methodology/approach

This research is based on a large-scale behavioral study comprising 556 participants in multi-echelon supply chain games. Supply chain decisions from these experiments are evaluated to study the impact of metric-alignment on managerial decision-making and the corresponding effects on the overall supply chain performance.

Findings

Results show that the metric-alignment approach offers an informal and self-enforced governance mechanism that changes managerial decision-making behaviors and improves supply chain performance. Results also show this approach to yield operational and financial benefits for all supply chain partners in the form of reduced bullwhip effect, less backordering and lower supply chain costs.

Originality/value

This is the first behavioral study of its kind that evaluates a new approach to incorporate collaboration in supply chains using metric-alignment. This approach avoids the shortcomings of current industry practices of using monetary penalties, such as on-time in-full (OTIF) mandates in supply contracts. The study shows that metric-alignment approach can improve overall supply chain performance while offering mutually beneficial rewards for all supply chain partners.

Details

The International Journal of Logistics Management, vol. 33 no. 1
Type: Research Article
ISSN: 0957-4093

Keywords

Content available
Article
Publication date: 7 June 2019

Robert E. Overstreet, Joseph B. Skipper, Joseph R. Huscroft, Matt J. Cherry and Andrew L. Cooper

The purpose of this study is to empirically evaluate the relationship between learning culture, workforce level, human capital and operational performance in two diverse supply

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Abstract

Purpose

The purpose of this study is to empirically evaluate the relationship between learning culture, workforce level, human capital and operational performance in two diverse supply chain populations, aircraft maintenance and logistics readiness.

Design/methodology/approach

Drawing upon competence-based view of the firm and human capital theory, this paper analyzes data from two studies.

Findings

The results provide support for the hypothesized model. Workforce level moderates the relationship between learning culture and human capital, and human capital partially mediates the relationship between learning culture and operational performance.

Research limitations/implications

The findings have implications for behavioral supply chain management research and implications for educating and training the supply chain management workforce. While the populations represent a diverse set of logistics functions and responsibilities, the participants are all military members, which may limit generalizability.

Practical implications

This study should help leaders understand the importance of learning culture and the perceived differences in its effect on human capital based upon workforce level.

Originality/value

This research is among the first to investigate the role of workforce level and answers a multitude of calls for research into the human side of supply chain management.

Details

Journal of Defense Analytics and Logistics, vol. 3 no. 1
Type: Research Article
ISSN: 2399-6439

Keywords

Book part
Publication date: 19 April 2022

Ben Hazen, Ilenia Confente, Daniel Pellathy and Ivan Russo

Linear supply chain models often overlook the impact that end-users (i.e. people who “consume” or otherwise realize the intended value of the product or service) can have on core…

Abstract

Linear supply chain models often overlook the impact that end-users (i.e. people who “consume” or otherwise realize the intended value of the product or service) can have on core supply chain processes. As the global trade environment rapidly evolves, business and government leaders are seeking more regionalized, sustainable circular models that position “consumers” at the center of dynamic value creation and consumption networks. This chapter outlines some ways to leverage end-users of the value chain to inform development and sustainment of circular supply chain strategies and processes. First, we describe the economic, social, and ecological trends that motivate organizational leaders and managers to implement more circular supply chain models. We then provide specific ideas on how managers can leverage end-users to close, slow, narrow, intensify, and dematerialize core supply chain processes.

Details

Circular Economy Supply Chains: From Chains to Systems
Type: Book
ISBN: 978-1-83982-545-3

Keywords

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