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Article

Manfredi Bruccoleri, Salvatore Cannella and Giulia La Porta

– The purpose of this paper is to explore the effect of inventory record inaccuracy due to behavioral aspects of workers on the order and inventory variance amplification.

Abstract

Purpose

The purpose of this paper is to explore the effect of inventory record inaccuracy due to behavioral aspects of workers on the order and inventory variance amplification.

Design/methodology/approach

The authors adopt a continuous-time analytical approach to describe the effect of inbound throughput on the inventory and order variance amplification due to the workload pressure and arousal of workers. The model is numerically solved through simulation and results are analyzed with statistical general linear model.

Findings

Inventory management policies that usually dampen variance amplification are not effective when inaccuracy is generated due to workers’ behavioral aspects. Specifically, the psychological sensitivity and stability of workers to deal with a given range of operational conditions have a combined and multiplying effect over the amplification of order and inventory variance generated by her/his errors.

Research limitations/implications

The main limitation of the research is that the authors model workers’ behavior by inheriting a well-known theory from psychology that assumes a U-shaped relationship between stress and errors. The authors do not validate this relationship in the specific context of inventory operations.

Practical implications

The paper gives suggestions for managers who are responsible for designing order and inventory policies on how to take into account workers’ behavioral reaction to work pressure.

Originality/value

The logistics management literature does not lack of research works on behavioral decision-making causes of order and inventory variance amplification. Contrarily, this paper investigates a new kind of behavioral issue, namely, the impact of psycho-behavioral aspects of workers on variance amplification.

Details

International Journal of Physical Distribution & Logistics Management, vol. 44 no. 10
Type: Research Article
ISSN: 0960-0035

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Article

Travis Tokar

This paper aims to advocate and facilitate undertaking research focused on the effects of human behaviour, judgment and decision making in logistics and supply chain…

Abstract

Purpose

This paper aims to advocate and facilitate undertaking research focused on the effects of human behaviour, judgment and decision making in logistics and supply chain management (SCM).

Design/methodology/approach

In addition to providing an overview of the potential benefits of behavioural research, this paper presents two modified frameworks for identifying and addressing behavioural issues in logistics and SCM.

Findings

Behavioural research can significantly advance both theory and practice in logistics and SCM. Little behavioural research appears in top logistics journals. As researchers begin to conduct more such projects, knowledge pertaining to issues of importance to logistics and SCM will be created.

Originality/value

This paper highlights an important research area and a methodology, (controlled behavioural experiments), that are currently underutilized in logistics and SCM. It further presents potential research questions and suggestions for ways in which interested researchers could begin to address such issues.

Details

The International Journal of Logistics Management, vol. 21 no. 1
Type: Research Article
ISSN: 0957-4093

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Article

Ira Lewis and Jim Suchan

While the physical paths that goods traverse are being simplified, the capture, storage, processing and dissemination of information associated with logistics has become…

Abstract

While the physical paths that goods traverse are being simplified, the capture, storage, processing and dissemination of information associated with logistics has become considerably more complex. Logistics researchers need to better understand the behavioral and managerial issues created by information technology implementation. The paper suggests that structuration theory, a research approach derived from sociology that has become well established in the study of information systems, can contribute to that understanding. This paper introduces logistics researchers to structuration theory as a useful theoretical framework that can help understand the relationship between technologies, the people who interpret them, and the patterns of use that stem from that interpretation.

Details

International Journal of Physical Distribution & Logistics Management, vol. 33 no. 4
Type: Research Article
ISSN: 0960-0035

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Article

Timm Schorsch, Carl Marcus Wallenburg and Andreas Wieland

The purpose of this paper is to advance supply chain management by describing the current state of behavioral supply chain management (BSCM) research and paving the way…

Abstract

Purpose

The purpose of this paper is to advance supply chain management by describing the current state of behavioral supply chain management (BSCM) research and paving the way for future contributions by developing a meta-theory for this important field.

Design/methodology/approach

The results are generated by applying the systematic literature review methodology and an iterative theory-building approach involving a panel of academics.

Findings

This review provides a comprehensive overview of the BSCM research landscape. Additionally, a meta-theory of BSCM is presented that encompasses all central elements of the research field and introduces the concept of emergence to the field of BSCM. Furthermore, five promising future research opportunities are formulated.

Research limitations/implications

The critical discussions and the formulated research opportunities will help scholars in positioning their research to enhance its contribution.

Practical implications

Results from this research indicate that supply chain decisions benefit from explicit consideration for cognitive and social phenomena.

Originality/value

This review is the first to provide a comprehensive overview of the field of BSCM research and facilitates BSCM in advancing further.

Details

International Journal of Physical Distribution & Logistics Management, vol. 47 no. 4
Type: Research Article
ISSN: 0960-0035

Keywords

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Article

Christian Busse, Alexander Regelmann, Hariganesh Chithambaram and Stephan M. Wagner

Because of the major contribution of logistics to the greenhouse gas effect, logistics research has begun to address the topic of energy, but it has not yet targeted the…

Abstract

Purpose

Because of the major contribution of logistics to the greenhouse gas effect, logistics research has begun to address the topic of energy, but it has not yet targeted the role of energy within logistical decision-making processes. To facilitate such endeavors, the purpose of this paper is to explore the perceptions of energy which managers in logistics organizations portray.

Design/methodology/approach

This investigation is based on interviews with 17 managers. The findings are embedded in the theory of planned behavior (TPB) and stakeholder theory (SHT).

Findings

The study depicts initial insights on which energy-related perceptions exist, how they can be categorized into attitudes, subjective norms, and perceived behavioral controls (PBCs), and how different stakeholders seem to affect them.

Research limitations/implications

This research suggests a tentative comprehensive conceptual framework that describes the role of energy in logistical decision-making processes. The findings on attitudes and subjective norms appear to be unspecific to the logistics domain, whereas some of the PBCs are presumably unique to the logistics context. Future logistics research should hence focus its efforts on the PBCs. Generalizability and completeness of the managerial perceptions must be validated by future research.

Practical implications

The findings help logistics organizations in scrutinizing managerial perspectives on energy and in developing awareness-raising measures.

Originality/value

The behavioral perspective applied in this study can complement extant, more technically oriented views. The conceptual framework that integrates the TPB and SHT may also be useful for organizational research beyond the logistics domain.

Details

International Journal of Physical Distribution & Logistics Management, vol. 47 no. 6
Type: Research Article
ISSN: 0960-0035

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Article

Daniel A. Pellathy, Joonhwan In, Diane A. Mollenkopf and Theodore P. Stank

The purpose of this paper is to illustrate how a systematic application of middle-range theorizing, which pays particular attention to contexts and mechanisms, can be used…

Abstract

Purpose

The purpose of this paper is to illustrate how a systematic application of middle-range theorizing, which pays particular attention to contexts and mechanisms, can be used to extend current knowledge on logistics customer service (LCS) in a number of critical areas.

Design/methodology/approach

The paper applies Stank et al.’s (2017) framework for middle-ranging theorizing in logistics to develop a research framework and agenda that can guide future LCS research. Results are generated through a review of the LCS literature and an application of the main concepts of middle-range theorizing.

Findings

The paper outlines opportunities for middle-range research that would extend LCS knowledge in the areas of human and behavioral factors, time-based competition, supply chain complexity, and digitization and technological innovation.

Research limitations/implications

Describing the main characteristics of middle-range theorizing and how middle-range theorizing can be fruitfully applied to LCS research should help to stimulate new knowledge creation in this important area of supply chain logistics management.

Practical implications

By focusing on why and when questions, middle-range theorizing engages with the practical realities of LCS that interest managers and students. Middle-range theorizing moves researchers toward developing a detailed understanding of what actually has to change in order for desired LCS-related outcomes to occur and the contextual factors likely impacting the change process. The paper should, therefore, allow managers to better translate LCS theory into action.

Originality/value

Middle-range theorizing remains new to the supply chain logistics field. The application of middle-range theorizing to LCS research, and logistics research more generally, demands new perspectives on established relationships with the potential to drive original research in areas most relevant to managers.

Details

International Journal of Physical Distribution & Logistics Management, vol. 48 no. 1
Type: Research Article
ISSN: 0960-0035

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Article

Christos S. Tsanos and Konstantinos G. Zografos

This study aims to examine the effects of behavioural antecedents of collaboration in supply chain relationships on supply chain integration and performance by developing…

Abstract

Purpose

This study aims to examine the effects of behavioural antecedents of collaboration in supply chain relationships on supply chain integration and performance by developing and empirically validating a model linking these constructs.

Design/methodology/approach

A conceptual model was developed based on the relational exchange theory, social exchange theory and resource-based view. An international survey with supply chain/logistics managers from manufacturing focal firms based in Europe, USA and Asia was conducted; they provided input on upstream and downstream relationships based on their actual interaction and experience with supply chain partners. The collected data, which reflect supply chain managers’ perceptions on the above described phenomena, were analysed using the partial least squares method.

Findings

Mutuality, reciprocity, trust and commitment are instrumental for the formation of supply chain relationships characterised by higher information integration. In turn, information integration has much stronger impact on the coordination of operational decisions related to production and demand planning than on decisions related to actual production processes, but, interestingly, the latter affects supply chain performance much more than the former.

Research limitations/implications

The research could benefit from a longitudinal rather than a cross-sectional approach, incorporating multiple respondents such as representatives of supply chain partners and senior management of the focal firm, to capture potentially varying opinions on the supply chain phenomena under examination.

Practical implications

The results can assist supply chain decision-makers in understanding the importance of behavioural closeness between supply chain partners for the development of collaborative supply chain relationships that lead to higher integration and superior performance. Insight is provided on linkages between examined dimensions of supply chain integration. A process view of intermediate steps needed to translate collaborative relationships into higher supply chain integration and performance across the supply chain is offered.

Originality/value

The development and testing of an integrated model examining linkages between supply chain relationship antecedents, integration and performance is an original contribution. By proposing and confirming a sequential order of the influence of behavioural antecedents, integration dimensions and their impact on supply chain performance, the paper sets foundations of a roadmap for achieving higher supply chain performance from collaborative supply chain relationships. Finally, the paper contributes to the limited theoretical justification on the development of knowledge for assisting decision-making in SCM/logistics and its integration into models, processes and tasks.

Details

Supply Chain Management: An International Journal, vol. 21 no. 6
Type: Research Article
ISSN: 1359-8546

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Article

Christos S. Tsanos, Konstantinos G. Zografos and Alan Harrison

The purpose of this paper is threefold: first, review the literature on the topic of behavioural antecedents of collaboration and their impact on supply chain integration…

Abstract

Purpose

The purpose of this paper is threefold: first, review the literature on the topic of behavioural antecedents of collaboration and their impact on supply chain integration and performance; second, lay the theoretical foundations and develop a conceptual model linking behavioural antecedents of collaboration, information integration, coordination of operational decisions and supply chain performance; and third, set out operationalisation considerations.

Design/methodology/approach

A conceptual model with theoretical basis on Relational Exchange Theory (RET) and extant supply chain theory is developed as a causal model that can be operationalised using structural equations modelling (partial least squares) and a “single key informant” approach.

Findings

Positive relationships between behavioural antecedents of collaboration (trust, commitment, mutuality/reciprocity), information integration, coordination of operational decisions and supply chain performance (efficiency, effectiveness) are hypothesised. RET provides adequate theoretical background that leads to the theoretical establishment of hypotheses between behavioural antecedents, supply chain integration and performance, which are worth testing empirically.

Research limitations/implications

The ideas presented in this paper enrich the study of behavioural factors in supply chain management and their impact on supply chain performance, and may benefit researchers in the field. The paper also sets the scene (experimental design, measurement items) for the upcoming field research. The empirical part of the work will provide the necessary evidence for the validation of the established hypotheses.

Practical implications

The proposed linkages may stimulate the interest of supply chain strategists towards more collaborative relationship management and affect their decisions on the behavioural antecedents of relationship formation and management. Moreover, the proposed model may help clarify how the integration of critical operational contingencies – information, operational decisions – can help achieve superior supply chain performance.

Originality/value

The paper establishes a causal relationship between constructs which have not been researched (mutuality/reciprocity, coordination of operational decisions) or have been researched individually or in combination (impact of integration on performance, impact of collaboration on performance) but not in the proposed integrated way. It also addresses the challenge of lack of theoretical justification on the development of knowledge that will assist decision making in SCM/logistics and its integration into models, processes and tasks. Finally, by using RET in selecting of behavioural factors and establishing hypotheses, it adds to the body of knowledge concerning the use of interorganisational theories in supply chain relationships.

Details

The International Journal of Logistics Management, vol. 25 no. 3
Type: Research Article
ISSN: 0957-4093

Keywords

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Article

Jordan M. Barker and Rebekah I. Brau

Pricing the shipping surcharge is a major strategic decision for online retailers, and free shipping promotions are becoming more common among online retailers. The…

Abstract

Purpose

Pricing the shipping surcharge is a major strategic decision for online retailers, and free shipping promotions are becoming more common among online retailers. The purpose of this research is to examine the effect of last mile pricing strategies on customer attraction and retention in the hypercompetitive online retailing industry. Specifically, this paper investigates the effect of partitioning the shipping surcharge on consumer logistics service quality (LSQ) perceptions and, in turn, purchase behavior.

Design/methodology/approach

Employing signaling theory and expectation–disconfirmation theory, hypotheses are derived for two specific points in an online purchase scenario: prepurchase and following a logistics disruption. The hypotheses are tested using a scenario-based experiment with manipulations for the level of shipping surcharge partitioning and the presence of a logistics disruption.

Findings

The results suggest that partitioned shipping surcharges influence prepurchase expectations of LSQ satisfaction and amplify the negative effects of logistics disruptions. This, in turn, drives the purchase and repurchase intentions.

Practical implications

The findings inform online retailers of the perceptual and behavioral effects of last mile pricing strategies. Specifically, this research demonstrates how and under what conditioning partitioning the shipping surcharge can influence the attraction and retention of online customers.

Originality/value

This study integrates pricing and LSQ research to assess the black box of consumer purchase behavior. This is one of the first studies to empirically contrast the effects of last mile pricing strategies on consumer expectations and perceptions of LSQ.

Details

International Journal of Physical Distribution & Logistics Management, vol. 50 no. 6
Type: Research Article
ISSN: 0960-0035

Keywords

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Article

Christopher W. Craighead, Joe B. Hanna, Brian J. Gibson and Jack R. Meredith

The purpose of this research is to track the evolution of logistics research with a focus on the methods and orientation of the research from the past to the present…

Abstract

Purpose

The purpose of this research is to track the evolution of logistics research with a focus on the methods and orientation of the research from the past to the present. Specifically, this paper investigates the evolution of logistics research methodologies in an attempt to address previous calls for a paradigm discussion aimed at assessing the current direction and proposing a future direction for research in the logistics discipline.

Design/methodology/approach

The authors chose a previously established framework which describes and evaluates alternative research paradigms. A content analysis of articles in selected journals allows published research of the logistics discipline to be evaluated and categorized. The categorization process uses a two‐dimensional framework which then allows the authors to classify research into cells in a matrix which represent a variety of research paradigms.

Findings

The results illustrate that the methodologies employed in logistics have evolved during the period of analysis. The logistics discipline appears to focus on survey‐based research in an attempt to examine attitudinal and behavioral aspects of logistics interactions. Significant amounts of research are also conducted with simulation and mathematical modeling while case study and action research methods comprise a relatively small but growing portion of published logistics research. Nevertheless, the results of the research support the conclusion that the logistics discipline is diversifying its research efforts and expanding the array of issues addressed.

Research limitations/implications

The results are based on a thorough literature review along with the use of well established research frameworks and methodologies. Nevertheless, the research focuses on analyzing the content of logistics discipline research in specific outlets and during specific periods of time. Therefore, while the authors believe the results provide a useful guide for assessing the evolution of research in the discipline, it is not all‐inclusive in nature.

Practical implications

Based on our research results in general logistics, researchers appear to be responding to the evolution of the discipline by expanding their efforts to conduct applied research. It appears that common interests are being identified and in many cases, academicians and practitioners are working together to build an alliance designed to benefit the discipline by building on the strengths of each group.

Originality/value

Research plays an important role in furthering any discipline by enhancing our understanding of issues pertinent to those studying and practicing the discipline. This paper helps academicians and practitioners of the logistics discipline to better understand the direction of the profession and to assist us in shaping the future of the discipline.

Details

The International Journal of Logistics Management, vol. 18 no. 1
Type: Research Article
ISSN: 0957-4093

Keywords

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