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1 – 10 of 18
Article
Publication date: 25 June 2021

Yu Mu, Bart Bossink, Tsvi Vinig and Suchuan You

Research on service innovation management of online travel agencies (OTAs) remains relatively scarce. This study aims to illuminate the detailed components of managing service…

Abstract

Purpose

Research on service innovation management of online travel agencies (OTAs) remains relatively scarce. This study aims to illuminate the detailed components of managing service innovations at OTAs.

Design/methodology/approach

An in-depth case study is conducted at Trip, the largest OTA in China. A coherent framework of managing service innovations at OTAs is proposed through refining an existing framework from new service development (NSD), and concerning the success factors of service innovation. Based on theoretical synthesis and empirical analysis, the NSD framework is adapted, restructured and refined for service innovation management at OTAs.

Findings

The proposed framework contains three facets and associated managerial elements: (1) resources, including stakeholders, technologies and systems; (2) contexts, including innovation strategy, structure and culture; and (3) ideation, including idea generation and idea application. Different success factors are attached to the managerial elements. The facets, managerial elements and success factors serve as the components in the framework.

Research limitations/implications

This study provides academia with an analytical framework to understand and interpret service innovation management at OTAs, which can be used as a point of departure for future research.

Practical implications

The analytical framework inspires OTA managers to adopt a structured approach in service innovation management, and policymakers to design related interventions.

Originality/value

This study offers a first step toward the investigation of service innovation management at OTAs, specifically in China. The proposed framework is potentially applicable to other industries.

研究目的

目前关于在线旅行社(OTA) 的服务创新管理的研究相对贫乏。本研究旨在阐明OTA的服务创新管理的具体元素。

研究设计/方法/途径:

本研究以携程网(中国最大的在线旅行社)为对象进行深入案例分析。通过改善已有的基于新服务开发;理论(NSD), 以及综合服务创新成功要素的理论框架从而提出一项连贯的服务创新管理理论框架。基于理论综合以及实证分析,本研究改编,整合和改善了NSD理论框架从而为在线旅行社的服务创新管理框架所适用。

研究结果:

被提议的理论框架包括三个层面以及相关管理元素:1) 资源,包括利益相关者,科技和系统;2)应用环境,包括创新战略,结构和文化;以及3)构思能力,包括概念生成,概念应用。管理元素与不同的成功要素相结合。这些层面,管理元素和成功因素作为提出框架的组成部分。

研究理论限制/启示:

本研究为学术领域提供了分析框架,从而进一步了解和诠释了在线旅行社的服务创新,从而作为今后研究的起点。

研究实践启示:

本分析框架促使在线旅社管理者在服务创新中借用更加结构化的方法,并且鼓励政策制定者来设计相关的干预措施

研究原创性/价值:

本研究提供了在中国的环境下迈向在线旅社服务创新的第一步。提议的框架对其他产业也存在潜在贡献。

Details

Journal of Hospitality and Tourism Technology, vol. 12 no. 3
Type: Research Article
ISSN: 1757-9880

Keywords

Article
Publication date: 4 April 2023

Chun Yang, Bart Bossink and Peter Peverelli

Building on resource dependence theory and the dynamic institution-based view, this paper examines the influence of government affiliations on firm product innovation in a dynamic…

Abstract

Purpose

Building on resource dependence theory and the dynamic institution-based view, this paper examines the influence of government affiliations on firm product innovation in a dynamic institutional environment.

Design/methodology/approach

Using unique panel data of Chinese manufacturing firms covering a period of 12 years (1998–2009) with 2,564,547 firm-year observations, this study chooses the panel Tobit model with random effects to explore the influence of government affiliations on firm product innovation, followed by an analysis to test the moderation effects of dynamic institutional environments.

Findings

The study findings suggest that Chinese firms with higher-level government affiliations have a relatively high product innovation performance. It finds that this innovation stimulating effect is contingent on the dynamic nature of the institutional environment. To be specific, a high speed of institutional transition may depress the positive innovation effects of government affiliations, while a more synchronized transition speed of institutional components may enhance the positive innovation effects of firms' government affiliations.

Originality/value

This study adds to a better understanding of the drivers of product innovation in Chinese firms that are situated in environments that are characterized by institutional change, using and contributing to resource dependence theory and the dynamic institution-based view.

Details

International Journal of Emerging Markets, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1746-8809

Keywords

Open Access
Article
Publication date: 8 May 2019

Linn Marie Kolbe, Bart Bossink and Ard-Pieter de Man

The purpose of this paper is to gain insight into the contingent use of rational, intuitive and political decision-making in R&D.

11305

Abstract

Purpose

The purpose of this paper is to gain insight into the contingent use of rational, intuitive and political decision-making in R&D.

Design/methodology/approach

This research is based on a study in an R&D department of a multinational high-tech firm in the Netherlands. The study consists of a case study design, focusing on four embedded cases, longitudinally studying each case.

Findings

The literature distinguishes three dimensions of innovation decision-making processes: rational, intuitive and political. By studying these interwoven dimensions over time, this study finds that the dominant use of each of these dimensions differs across the innovation process. There is an emphasis on intuitive decision-making in an early phase, followed by more emphasis on political decision-making, and moving to more emphasis on rational decision-making in a later phase of the R&D process. Furthermore, the predominant choice in a specific innovation phase for one of the three decision-making dimensions is influenced by the decision-making dimension that is dominantly employed in the preceding phase.

Research limitations/implications

This study contributes to the innovation decision-making literature by developing and applying a model that distinguishes rational, intuitive and political decision-making dimensions, the interactions among these dimensions in innovation decision-making in R&D, and the contingency of these dimensions upon the innovation phase. It calls for further research into the contingent nature of innovation decision-making processes.

Practical implications

For practitioners this study has two relevant insights. First it highlights the importance and usefulness of intuitive and political decision-making in addition to the prevailing emphasis on rational decision-making. Second, practitioners may be more alert to consciously changing their dominant decision-making approach across the phases of the innovation process. Third, companies may adjust their human resource policies to this study’s findings.

Originality/value

The literature on rational, intuitive and political decision-making is quite extensive. However, research has hardly studied how these decision-making dimensions develop in conjunction, and over time. This paper reports on a first study to do so and finds that the dominant use of these dimensions is contingent upon the phase of the R&D process and on the decision-making dimensions used in earlier phases. The study suggests that using a contingency approach can help to further integrate the debate in research and practice.

Details

Management Decision, vol. 58 no. 6
Type: Research Article
ISSN: 0025-1747

Keywords

Article
Publication date: 1 December 2002

Bart A.G. Bossink and Jan‐Nico Blauw

Strategic ambitions can function as drivers of improvement in organizations. Continuous improvement is driven by strategic ambitions to: design quality into the structure of the…

1798

Abstract

Strategic ambitions can function as drivers of improvement in organizations. Continuous improvement is driven by strategic ambitions to: design quality into the structure of the organization; plan and control improvements; assure improvements; set and realize improvement goals; position the organization in the market as a “high quality” organization; and create value in interaction with stakeholders. An analytical framework based on these drivers is described. A research project is carried out in the organization of DaimlerChrysler Netherlands. The improvement processes in this organization are analyzed with the framework. The research project indicates that the improvement processes are driven by the strategic ambitions of the organization.

Details

Measuring Business Excellence, vol. 6 no. 4
Type: Research Article
ISSN: 1368-3047

Keywords

Article
Publication date: 1 December 2004

Bart A.G. Bossink

This article presents four basic innovation leadership styles: charismatic, instrumental, strategic and interactive innovation leadership. The leadership styles and their…

3149

Abstract

This article presents four basic innovation leadership styles: charismatic, instrumental, strategic and interactive innovation leadership. The leadership styles and their characteristsics relate to process and product innovations in construction projects. A theoretical framework – which synthesizes these relations – enables explorative research into the effects of leadership on organizational innovativeness. Four case studies, observing the same manager in four comparable projects, explore the effects of each leadership style on a construction project’s innovativeness in ecological terms. On an analytical level the case study explorations indicate that a manager’s consistent performance of a leadership style stimulates the project’s ecological innovativeness when the manager also injects the project with ecological information, knowledge and competence. It also indicates that a manager’s consistent performance of a leadership style, without an injection of information, knowledge and competence in the project, does not stimulate the project’s ecological innovativeness.

Details

Construction Innovation, vol. 4 no. 4
Type: Research Article
ISSN: 1471-4175

Keywords

Article
Publication date: 1 March 2002

Bart A.G. Bossink

Quality management practices do support the management of strategically important innovation processes. This conclusion is based on empirical research in the Dutch construction…

3190

Abstract

Quality management practices do support the management of strategically important innovation processes. This conclusion is based on empirical research in the Dutch construction industry. A large‐scale innovative construction project is intensively studied during a three‐year period. The quality management practices that are used in this project to support the management of strategically important innovation processes are described and analyzed. The description and analysis is based on an analytical framework that consists of six quality management practices: design, planning, systems, goal, positioning, and interaction practices. The analytical framework is based on a theoretical study in the field of strategic quality management. The empirical research points out that planning, positioning and interaction practices in quality management support the management of strategic innovation. It also indicates that systems and goal practices in quality management can be supportive to the management of strategic innovation.

Details

International Journal of Quality & Reliability Management, vol. 19 no. 2
Type: Research Article
ISSN: 0265-671X

Keywords

Article
Publication date: 30 March 2010

Simone J.F.M. Maase and Bart A.G. Bossink

The purpose of this paper is to analyze the inhibiting factors of partnership creation between social entrepreneurs in the business, government, public and non‐profit sector.

1495

Abstract

Purpose

The purpose of this paper is to analyze the inhibiting factors of partnership creation between social entrepreneurs in the business, government, public and non‐profit sector.

Design/methodology/approach

This paper examines four cases of social entrepreneurship in the start‐up phase. Each case is studied in real time, for a period of two years.

Findings

The empirical research reveals that partnership creation for social enterprises between a social enterprise and organizations in various sectors is inhibited by conflicting interests and diverging speed of on one hand and by the conflicts that originate from the opportunity‐seeking behavior of the social entrepreneur and the risk avoiding behavior of the organizations. While the social start‐ups that managed to neutralize such inhibitors succeeded, the start‐up enterprises that did not manage to do so failed.

Originality/value

While, there is a sound body of knowledge of the factors that inhibit the more traditional single and cross‐sector partnerships, relatively little is known about the factors that inhibit the partnerships between social enterprises and organizations in the business, public, government, and non‐profit sectors in society.

Details

Journal of Enterprising Communities: People and Places in the Global Economy, vol. 4 no. 1
Type: Research Article
ISSN: 1750-6204

Keywords

Article
Publication date: 6 February 2007

Bas P. Singer, Bart A.G. Bossink and Herman J.M. Vande Putte

The purpose of this paper is to investigate how organisations use a corporate real estate strategy to support their competitive strategy. It provides a theoretical and empirical…

10260

Abstract

Purpose

The purpose of this paper is to investigate how organisations use a corporate real estate strategy to support their competitive strategy. It provides a theoretical and empirical overview and analysis of effective combinations of firms' real estate and competitive strategies.

Design/methodology/approach

The paper constructs a model that integrates three real estate strategies and three types of competitive strategies. Case studies in ten multinational firms in The Netherlands apply the model, and describe and analyse the combinations of the firms' real estate – and competitive strategies.

Findings

A standardisation real estate strategy supports all three competitive strategies: lowest costs, differentiation, and focus. A value‐based real estate strategy supports a competitive strategy of differentiation and differentiation‐focus, and does not contribute to a competitive strategy of lowest costs, or lowest costs‐focus. Finally, an incremental real estate strategy is ambiguous, and does not support any of the three competitive strategies.

Originality/value

The paper constructs a literature‐based model that combines real estate strategy and competitive strategy. It applies the model in a study of ten cases. Practitioners can use the model to analyse and reconsider the combination of their organisation's real estate strategy and competitive strategy. Academics can use the qualitative research results to design further research that qualifies and quantifies the relationship between various elements of real estate – and competitive strategy.

Details

Journal of Corporate Real Estate, vol. 9 no. 1
Type: Research Article
ISSN: 1463-001X

Keywords

Content available
Article
Publication date: 30 March 2010

H. Dahles, J.K. Verduyn and I.A.M. Wakkee

2165

Abstract

Details

Journal of Enterprising Communities: People and Places in the Global Economy, vol. 4 no. 1
Type: Research Article
ISSN: 1750-6204

Article
Publication date: 26 July 2022

Joana Baleeiro Passos, Daisy Valle Enrique, Camila Costa Dutra and Carla Schwengber ten Caten

The innovation process demands an interaction between environment agents, knowledge generators and policies of incentive for innovation and not only development by companies…

Abstract

Purpose

The innovation process demands an interaction between environment agents, knowledge generators and policies of incentive for innovation and not only development by companies. Universities have gradually become the core of the knowledge production system and, therefore, their role regarding innovation has become more important and diversified. This study is aimed at identifying the mechanisms of university–industry (U–I) collaboration, as well as the operationalization steps of the U–I collaboration process.

Design/methodology/approach

This study is aimed at identifying, based on a systematic literature review, the mechanisms of university–industry (U–I) collaboration, as well as the operationalization steps of the U–I collaboration process.

Findings

The analysis of the 72 selected articles enabled identifying 15 mechanisms of U–I collaboration, proposing a new classification for such mechanisms and developing a framework presenting the operationalization steps of the interaction process.

Originality/value

In this paper, the authors screened nearly 1,500 papers and analyzed in detail 86 papers addressing U–I collaboration, mechanisms of U–I collaboration and operationalization steps of the U–I collaboration process. This paper provides a new classification for such mechanisms and developing a framework presenting the operationalization steps of the interaction process. This research contributes to both theory and practice by highlighting managerial aspects and stimulating academic research on such timely topic.

Details

International Journal of Innovation Science, vol. 15 no. 3
Type: Research Article
ISSN: 1757-2223

Keywords

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