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Organizations constantly evaluate their activities to ensure that they are attaining their management goals. Maturity assessment enables organizations to examine their capabilities, support innovation and evaluate development. The aim of this paper is to evaluate the maturity statuses of a selection of Nigerian university libraries in a study to investigate their quality management (QM) approaches. The study provides recommendations for means to attain the required statuses in academic library development.

The study involved a multisite case study in which interviews were conducted with 15 university librarians (or their representatives) and ten focus groups were conducted with non-management library staff. The resulting qualitative data were analyzed using an aspect of framework analysis – charting, while a maturity model from the field of project management (Prince 2 Maturity Model, P2MM) was used to assess maturity in QM of the libraries.

The results of the maturity assessment indicate a basic knowledge of the concept of QM implementation among the libraries. The scores obtained on the P2MM capability scale placed the libraries studied mainly on Level 1 (awareness level) of the model.

This paper demonstrates that the culture of QM in academic libraries in Nigeria is at a low level with considerable potential for development. It is suggested that future adoption of quality maturity models to assess performance and organizational effectiveness would aid improvements for value-added services.

This is the first study to attempt the assessment of quality maturity levels in Nigerian academic libraries for identification of the organization’s positioning in QM and strategy.

LibraryThing is a Web 2.0 tool allowing users to catalogue books using data drawn from sources such as Amazon and the Library of Congress and has facilities such as tagging and interest groups. This study seeks to evaluate whether LibraryThing is a valuable tool for libraries to use for promotional and user engagement purposes.

This study used a sequential mixed methods three-phase design: the identification of LibraryThing features for user engagement or promotional purposes, exploratory semi-structured interviews and a questionnaire.

Several uses of LibraryThing for promotional and user engagement purposes were identified. The most popular reason libraries used LibraryThing was to promote the library or library stock, with most respondents using it specifically to highlight collections of books. Monitoring of patron usage was low and many respondents had not received any feedback. LibraryThing was commonly reported as being easy to use, remotely accessible, and having low cost, whilst its main drawbacks were the 200 book limit for free accounts, and it being a third-party site. The majority of respondents felt LibraryThing was a useful tool for libraries.

LibraryThing has most value as a promotional tool for libraries. Libraries should actively monitor patron usage of their LibraryThing account or request user feedback to ensure that LibraryThing provides a truly valuable service for their library.

There is little research on the value of LibraryThing for libraries, or librarians' perceptions of LibraryThing as a Web 2.0 tool.

The purpose of this paper is to explore the relationship between information and coping from the experiences of young people coping with long term illness.

Situational analysis was used as a methodological approach. It has roots in the Chicago Symbolic Interactionism School. Cartographic approaches enabled the analysis, mapping the complexities emerging from the data.

As the young people became more informed about their health conditions, and gained knowledge and understanding both about their illnesses, their own bodies and boundaries, their confidence and capacity to cope increased. Gaining confidence, the young people often wanted to share their knowledge – becoming information providers themselves. From the data, five positions on an information-coping trajectory were identified: information deficiency; feeling ill-informed; needing an injection of information; having information health; and becoming an information donor.

The research was limited to an analysis of 30 narratives. The paper contributes to information theory by mapping clearly the relationship between information and coping.

The study establishes a relationship between levels of information and knowledge and the ability to cope with illness.

The information theories in this study have originality and multi-disciplinary value in the management of health and illness, and information studies.

The purpose of this paper is to explore the relevance of market orientation (MO) as a strategic orientation in the management of libraries.

The literature is examined to identify aspects of market orientation, and evidence of adoption of market orientation in libraries. Lessons that can be learned from other sectors regarding market orientation are presented, and their relevance for libraries is examined.

It is found that market orientation is relevant for libraries as one of many strategic orientations. It found that there is a lack of systematic application of MO in library management, with the focus on selected aspects of MO, e.g. customer orientation.

The paper provides an overview of how library managers can adopt a market‐orientated approach to the strategic management of their library services.

The purpose of this paper is to present a model of the complexity in public libraries based on a case study of Cumbria Libraries, a public library service in the North West of England. The model illustrates the complexity of the library as a societal organisation with multiple stakeholder perspectives. The model is based on community orientation as a form of market orientation, in combination with other multiple strategic orientations that combine to add value for stakeholders within the community.

The study is based on a case study of Cumbria Libraries. The data were gathered during field visits via conversations, interviews, photographs, documents and observations and includes 85 participants from multiple stakeholder groups. The analytical approach blended thematic and situational analyses.

A key finding was the existence of multiple strategic orientations, the criticality of the leadership roles in managing the complexity and in motivating staff and community stakeholders towards offering a cohesive and relevant service suitable for community needs.

There is currently no literature on strategic orientation in libraries. The paper present an original model illustrating the complexity of the strategic orientations identified within the case study.