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A measurement campaign was carried out for assessing the waste flow in a pilot hospital of a region in central Italy, with the purpose of having a complete overview of the waste stream and of the personnel behavior in managing and handling waste flow both internally and in outsourcing. The main aim of the work was to provide instruction for decreasing waste quantities, improving segregation and decreasing costs and environmental risks. Moreover an analysis of the effectiveness of outsourcing the waste management service in terms of cost reduction and efficiency improvements and of the limits has been performed.

A self‐assessment model was proposed for evaluating waste generation patterns, quantities and sources and identifying anomalies. The research team comprised the hospital administrator, the head physician and charge nurse of each hospital ward, the administrative in charge of the waste management documents, the head of the hospital pharmacy, the responsible for the external outsourcing company in charge of waste collection and disposal, and the research team of Università Politecnica delle Marche. The data were obtained through the questionnaires elaborated by the group and submitted to a selected sample of personnel; they were asked to provide information on waste management practices (generation, collection, segregation, cleaning, storage) and quantities.

Anomalous behaviors were identified in the high amount of solid waste going into the medical waste stream; corrective actions have been proposed and their effectiveness has been monitored after implementation. The measures allowed a reduction of medical waste from 13 to 15 percent in two analyzed wards with a significant reduction of waste management costs.

This work has been requested and supported by the management of the healthcare structure analyzed, and represents a first step in the implementation of a policy that considers waste management as one of the fundamental processes for the proper functioning of the hospital.

The purpose of this paper is to present the application of a procedure for the quality control of stainless steel tubes produced for automotive exhaust systems from a leading company in the steel sector, based on the Delphi method in accordance with the ISO/TS 16949:2009 and the ISO 9000:2008. Using Delphi methodology, it was possible to identify the main problems in the production lines object of the study, the main defects and their causes. Statistical methods were used to monitor process compliance and capacity. The panel of experts involved in Delphi method was able to identify causes of non‐compliance and suggest corrective actions.

The quality procedure implemented involves the application of the Delphi method and the ISO/TS 16949:2009 standard in conjunction with ISO 9000:2008 to the production line of welded tubes for exhaust systems. The statistical methods used to monitor the process were mainly control charts. Capability index, Cp and Cpk, were used to measure the process attitude to produce compliant outputs. Dimensional data were acquired by non‐destructive testing on diameters and X‐R charts were used to graphically represent the process state of control. Destructive tests were performed to monitor the welding quality and P‐chart were used to assess the proportion of nonconforming units.

In this work, a procedure was developed in order to characterize the production process of TXM tubes realized in the line 31 of the leader company plant. The use of Delphi methodology, in order to incorporate experts opinions in the quality control of stainless steel tubes, was one of the main points of this work. The panel of experts worked together to identify process issues, define their causes and propose corrective actions. The paper provides an overview about the quality approach of one of the world's largest companies in the production of steel and shows also how the statistical tools are used in order to manage process behavior.

The value of this paper is to illustrate an innovative approach to a real life quality problem; it demonstrates how the application of qualitative and quantitative quality instruments in accordance with technical specification can help in increasing and maintaining product compliance and in optimizing the management of resources.

The purpose of this paper is to investigate the perceptions toward issues and benefits of ISO 9000 certification in seven different productive firms of a company leader in the production and commercialization of heating systems for water and environment, for industrial and domestic use.

An innovative vertical analysis on ISO 9000 was conducted by an empirical study on a representative sample of the supply chain of a company in the heating sector. Questionnaires were used which covered several topics related to the reasons for pursuing ISO certification, to the installation phase and the identified benefits and issues.

The results of the questionnaire outline that the reasons behind the implementation of ISO 9000 were mainly externally driven (customer request, company image and competitive advantages). The vertical analysis carried out demonstrated a shared vision between the main company and the seven selected productive plants involved in the study on the quality system based on the ISO 9000 standard.

This study represents the first step in analyzing the relationship between ISO certification and company performance.

After setting the political and personal contexts, defining key terms, and comparing Indigenous and restorative justice, I clarify three interrelated sites of contestation between and among feminist and anti-racist groups as these relate to alternative justice practices. They are the inequality caused by crime (victims and offenders), social divisions (race and gender politics), and individuals and collectivities (rights of offenders and victims). I outline an intersectional politics of justice, which seeks to address the conflicts at each site. My intersectional framework attempts to align victims’ and offenders’ interests in ways that are not a zero sum game, and to find common ground between feminist and anti-racist justice claims by identifying the negotiating moves each must make. It proposes that victims and offenders have positive rights that are not compromised by collectivities.

The dismissal of the ordinary and the embrace of chaos are characteristics of the thriller which has, over the last decade, accounted for nearly 25 percent of the best‐seller market. In spite of its existential overtones, the thriller, with rare exceptions, is seldom viewed as quality fiction, yet is not generally classified as genre fiction with attendant categorization by libraries and bookstores. Readers of thrillers in pursuit of authors must either search through the general fiction or “mystery” shelves where thrillers are sometimes placed. However, the latter solution offends both mystery and thriller readers.

For the past several decades women have been moving into the United States workforce in greater numbers and they have been gaining access to the types of jobs that were, traditionally, performed exclusively by men. Despite this progress, they are still having difficulty penetrating the so‐called “glass ceiling” into upper management positions (Alimo‐Metcalfe 1993; Tavakolian 1993). Many reasons have been advanced, but the most compelling of these concerns the “glass walls” that support the “glass ceiling”. The “glass walls” refer to those invisible barriers that limit the ability of women and minorities to gain access to the type of job that would place them in a position to break through the “glass ceiling” (Townsend 1996). If women are to gain parity with men in the workforce, they need to succeed in the positions that lie inside the “glass walls” that will enable them to rise through the “glass ceiling” to upper management.

As the range and volume of information available online increases so does the number and diversity of potential new users. Unlike the more traditional users of online services these new users will come from many backgrounds and have varying levels of experience. Many of mem will also have raised expectations of the level of sophistication of computer interfaces as a result of using a range of different microcomputer applications. This article describes the advantage to end users of PC‐based interfaces to online search services, with particular reference to freeway, a system developed for end user searching of FT Profile. The stages in the development of freeway and a description of its operation under Windows is given.

This chapter explores how department stores came at the end of the 19th century to be at the origin of what is now called “fashion tourism.” Contributing to a new “geography of commerce,” it highlights the role of the space of the department store both as a place of conspicuous fashion consumption and tourism. Further, it demonstrates how Parisian department stores helped consolidate Paris's place as the capital of fashion and luxury. Far from being only places to buy the latest in fashion, the latter became indeed a symbol as quintessentially Parisian as the Eiffel Tower and as necessary to visit for the “Paris experience.”

Project-driven supply chain risks pose a significant threat to the success of complex development projects, in terms of achieving key performances such as quality, time and efficiency. The purpose of this paper is to adopt a supply chain quality perspective in order to explore and better understand the unique attributes of risks associated with project-driven supply chains for continuously improving the quality of both processes and products.

Theoretically grounded in the framework of Bayesian Belief Networks and Game theory, this paper develops a structured process for assessing and managing risks in project-driven supply chains. The application of the proposed approach is demonstrated through a simulation case study conducted on the development project of Boeing 787 aircraft.

The conflicting incentives amongst stakeholders in a supply chain can jeopardise the success of a project and therefore, assessment of this category of risks classified as “Game theoretic risks” needs special consideration. Project-driven supply chain risks pose a significant threat to the success of complex projects. The results of the study clearly revealed that without mitigating the game theoretic risks, the main objective of timely completion of the Boeing 787 project was not materialised. Further, the lack of management expertise was the major factor contributing to the overall project costs including cost of quality.

The proposed process and analyses present a significant and original insight in terms of capturing the key determinants of both product and service quality such as product performance, convenience and reliability of service, timeliness, ease of maintenance, flexibility, and customer satisfaction and comfort. Propositions are developed for ascertaining the significance of information sharing in a project-driven supply chain, and a fair sharing partnership is introduced to help supply chain managers in managing game theoretic risks in order to achieve the goals of quality, time and efficiency.

This paper aims to provide an easy-to-use yet powerful tool to assess the organizational readiness to adopt effective Smart Working (SW). In light of this main objective, based on the current state of research, the study develops a maturity model to assess the SW organizational readiness (SWOR). The SWOR maturity model consists of three dimensions, each of them further detailed into two sub-dimensions. A tool was developed to make use of the model.

The SWOR maturity model was converted into a Web-based questionnaire that includes 54 questions based on 44 items to operationalize the model sub-dimensions. The questionnaire was used in a survey conducted at the Local Health Authority (ASL) of the province of Bari (Italy).

Several implications derive from the present study. From a managerial perspective, the SWOR maturity model supports companies in the as-is analysis of processes, technologies and human resources, which are the enablers of an effective SW, and in the development of a roadmap to achieve a desired “to-be” situation.

Despite recent studies on SW have identified the key drivers that affect the success of SW implementation, there is a lack of models and tools that help companies become aware of the actions and investments to be taken to move towards an effective SW adoption. Even the analysis of the literature on maturity models reveals a gap in the research related to the assessment of SW organizational readiness. The present paper tries to overcome these limitations.