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Article
Publication date: 20 March 2009

Yogesh K. Dwivedi, Banita Lal and Michael D. Williams

The commonly used internet service provider's (ISP) business models based on price comparison may prove to be a successful strategy for organisations in the short‐term…

Abstract

Purpose

The commonly used internet service provider's (ISP) business models based on price comparison may prove to be a successful strategy for organisations in the short‐term. However, it may be argued that a sustainable business model for the long‐term requires a detailed understanding of the various factors that may help ISPs in attracting future customers. The purpose of this paper is to examine the drivers and barriers of consumer adoption of broadband in the UK.

Design/methodology/approach

A survey research approach was utilised to examine the effect of a number of constructs from attitudinal (utilitarian outcomes and hedonic outcomes), normative (social influence), control (self‐efficacy and facilitating conditions resources) and demographic (age) categories on the behaviour of consumers when adopting broadband in the UK.

Findings

Results indicate that all the constructs, apart from hedonic outcomes, significantly influenced the adoption behaviour of consumers.

Research limitations/implications

This study provides a snapshot of the adoption behaviour of broadband within UK households. The findings may therefore change as technology becomes established and consumers become more experienced in its use. By undertaking a longitudinal study, the elimination of any variables could achieve anomalies in the obtained results. In addition to a discussion of the findings, the paper outlines the contributions and limitations of the study and provides suggestions for future research activity.

Originality/value

The research presented in this paper is a part of doctoral research which forms one of the initial efforts towards understanding the adoption behaviour of broadband within UK households.

Details

Industrial Management & Data Systems, vol. 109 no. 3
Type: Research Article
ISSN: 0263-5577

Keywords

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Article
Publication date: 19 October 2010

Banita Lal and Yogesh K. Dwivedi

Mobile phones are said to enable homeworkers to remain connected for work purposes at “anytime, anywhere”, irrespective of time or location. This paper seeks to argue…

Abstract

Purpose

Mobile phones are said to enable homeworkers to remain connected for work purposes at “anytime, anywhere”, irrespective of time or location. This paper seeks to argue that, despite this assertion, little is known beyond the anecdotal literature about whether homeworkers actually remain connected as such.

Design/methodology/approach

The paper aimed to address the issue described previously by conducting semi‐structured interviews with 25 homeworkers who were recruited using snowball sampling.

Findings

The findings show that homeworkers tried to distinguish between “work” and “home” by allocating specific time and space to each domain, but nevertheless remained connected via their mobile phones outside the time and space allocated for work activity. This resulted in work crossing into the home domain and individuals potentially becoming connected and contactable at “anytime, anywhere”. However, the findings identify that homeworkers took various actions in order to control their contactability outside the work domain, which suggests that, despite the potential, remaining connected “anytime, anywhere” is often not the reality. Such actions are discussed in this paper in the context of the existing literature.

Practical implications

Implications for organisations employing homeworking are also presented, together with how the limitations of the study can be overcome in future research.

Originality/value

The paper contributes to the less explored and existing homeworking and boundary literature and provides implications for practitioners of homeworking.

Details

Journal of Enterprise Information Management, vol. 23 no. 6
Type: Research Article
ISSN: 1741-0398

Keywords

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Article
Publication date: 7 October 2014

Kawal Kapoor, Yogesh Dwivedi, Niall C. Piercy, Banita Lal and Vishanth Weerakkody

The available literature suggest that the research on radio frequency identification (RFID)-related issues is largely concentrated on technical, organizational and…

Abstract

Purpose

The available literature suggest that the research on radio frequency identification (RFID)-related issues is largely concentrated on technical, organizational and implementation aspects, and comparatively lesser attention has been invested in understanding the use aspect of such library management systems. The purpose of this paper is to gain an understanding into the factors that influence the use of RFID systems in the library context by empirically testing the relevant constructs from the extended technology acceptance model (TAM).

Design/methodology/approach

A questionnaire-based survey approach was employed for collecting the relevant data from 197 respondents. The respondents were the active users of a RFID-based library system.

Findings

Findings from this study suggested that perceived usefulness and system quality positively influence the user attitude, and user attitude and system quality significantly influence the use of the RFID services. The paper concludes with outlining the salient points, limitations, and future research directions.

Originality/value

The paper evaluates the role of a set of innovation attributes on the acceptance of RFID integrated systems in libraries. Owing to the scant literature availability in empirical investigations on adoption of RFID systems in libraries, the findings from this paper add value to the existing literature in this field, and also to the literature on the TAM model, with the empirical findings being of use to the aspirant libraries looking toward integrating RFID enabled systems.

Details

Journal of Enterprise Information Management, vol. 27 no. 6
Type: Research Article
ISSN: 1741-0398

Keywords

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Article
Publication date: 17 April 2009

Banita Lal and Yogesh K. Dwivedi

When working remotely, homeworkers are provided with various technologies which may help them to avoid experiencing feelings of social isolation from colleagues. These…

Abstract

Purpose

When working remotely, homeworkers are provided with various technologies which may help them to avoid experiencing feelings of social isolation from colleagues. These include the mobile phone, which provides homeworkers with the means of engaging in interaction with colleagues irrespective of time and location. This paper aims to investigate how the mobile phone is used by homeworkers for social interaction purposes.

Design/methodology/approach

Data are collected from 25 respondents working in a telecommunications organisation using in‐depth, semi‐structured interviews.

Findings

Upon analysis, it emerges that a significant number of respondents use their mobile phone for retaining social interaction with colleagues outside of their designated work time and space. It also emerges that certain organisational factors help to explain why interaction is maintained in this way.

Practical implications

Implications for organisations employing homeworking are also presented, together with how the limitations of the paper can be overcome in future research.

Originality/value

The results challenge the common assertions concerning social isolation made within homeworking literature; these are discussed within the paper, which also addresses how the findings of this paper aim to aid, as well as to direct, theoretical progression within this area.

Details

Journal of Enterprise Information Management, vol. 22 no. 3
Type: Research Article
ISSN: 1741-0398

Keywords

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Article
Publication date: 29 May 2007

Yogesh K. Dwivedi and Banita Lal

As innovative forms of information and communication technologies (ICTs) such as broadband internet are being adopted, the equitable distribution of ICTs has become an…

Abstract

Purpose

As innovative forms of information and communication technologies (ICTs) such as broadband internet are being adopted, the equitable distribution of ICTs has become an issue of concern. These apprehensions are being attributed to social exclusion that could arise due to the limited internet use among citizens with lower incomes or educational levels. This research aims to examine the impact of socio‐economic determinants, such as age, gender, education, income and occupation, on the adoption of broadband.

Design/methodology/approach

A survey research approach was employed to achieve the overall aim of this research. The empirical data of the socio‐economic variables was collected employing a postal survey in the UK.

Findings

The findings of this research suggest that in terms of broadband adoption, except for gender, all the other socio‐economic variables, including age, education, occupation and income, significantly helped to explain differences between the adopters and non‐adopters of broadband.

Practical implications

The implications of the findings are discussed in the context of promoting the adoption of emerging technologies such as broadband to parts of the population that have limited access to the internet and ICTs in general.

Originality/value

The primary value of this paper lies in extending the understanding of broadband adopters and non‐adopters according to their socio‐economic attributes. This has been achieved by synthesising the previous literature on a number of socio‐economic variables (such as age, gender, education, income and occupation) and also by empirically examining their effects on broadband adoption.

Details

Industrial Management & Data Systems, vol. 107 no. 5
Type: Research Article
ISSN: 0263-5577

Keywords

Content available
Article
Publication date: 17 April 2009

Zahir Irani

Abstract

Details

Journal of Enterprise Information Management, vol. 22 no. 3
Type: Research Article
ISSN: 1741-0398

Content available
Article
Publication date: 7 October 2014

Zahir Irani and Muhammad Kamal

Abstract

Details

Journal of Enterprise Information Management, vol. 27 no. 6
Type: Research Article
ISSN: 1741-0398

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