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This study examines how customer-linking capabilities, the flexibility of back-end management systems, strategic agility and the perceived absorptive capacity of e-commerce influence the organizational performance of online sellers.

A performance model based on the adaptive structuration theory was employed to test the hypotheses using structural equation modeling (SEM) on a dataset of 325 samples with acceptable responses.

The results reveal that the customer-linking capability and flexibility of back-end management systems, strategic agility and assimilation of e-commerce activity significantly influence organizational performance in a virtual environment.

The agility of online sellers is becoming increasingly important, and from the perspective of adaptive structuration theory, back-end management systems have been built to manage buyer orders for online sellers.

This paper aims to explore how artificial intelligence (AI) technologies have redefined the hospitality industry. It develops a theoretical framework to evaluate its impact on employee engagement, retention and productivity levels, stemming from its potential implications for service quality and customer satisfaction.

Based on the exploration of relevant literature, role theory and service-profit chain were used to develop – role-service-profit chain.

Role-service-profit chain is an analytical tool which has strong implications for investment and deployment analysis of the new technologies in hospitality and tourism businesses. It proposes how managers can evaluate how the role expectation of technological innovations relate to service quality and customer satisfaction through its impact on employee-related outcomes (such as employee engagement, retention and productivity), and assess the corresponding impact on profitability and growth, in the context of their own unique internal environment and position in the market.

Although an empirical assessment of the hypothesised relationships in the model is required to evaluate and validate it in the hospitality industry, role-service-profit chain presents promising implications for tourism and hospitality practice and future research.

Role-service-profit chain is an analytical tool from which managers can make improvements on talent and talent management practices and adjust expectations and behaviours in ways that facilitate improvements in service quality and customer satisfaction.

This paper makes an important contribution to hospitality and tourism literature, as it explores how AI technologies implemented to improve on talent and talent management practices impact on service quality and customer satisfaction, and develops analytical tools by which this may be evaluated.

Internet + and Electronic Business in China is a comprehensive resource that provides insight and analysis into E-commerce in China and how it has revolutionized and continues to revolutionize business and society. Split into four distinct sections, the book first lays out the theoretical foundations and fundamental concepts of E-Business before moving on to look at internet+ innovation models and their applications in different industries such as agriculture, finance and commerce. The book then provides a comprehensive analysis of E-business platforms and their applications in China before finishing with four comprehensive case studies of major E-business projects, providing readers with successful examples of implementing E-Business entrepreneurship projects.

Internet + and Electronic Business in China is a comprehensive resource that provides insights and analysis into how E-commerce has revolutionized and continues to revolutionize business and society in China.

There is currently a proliferation of digital analytics and machine/artificial intelligence productivity tools for creating and sustaining competitive advantage through strategic flexibility. Transformational e-HRM enables organizations to achieve and sustain competitive advantage through exploitation of these new productivity tools and approaches. However, it has been observed that many organizations have not been able to realize this. Using findings from an empirical exploration of e-HRM’s contribution to sustaining business performance, derived through an interpretative phenomenological analysis of a single case study, we propose in this chapter that for organizations to leverage the productivity gains of implementing Transformational e-HRM, HR and frontline managers require access to readily available artificial intelligence productivity tools. For e-HRM to contribute to sustaining business performance, we add to strategic flexibility theory that this can be realized by using e-HRM to enable strategic flexibility and adaptive capability. As we propose that it will be about organizations using the strategic capability derived by using Transformational e-HRM to create flexible and adaptive organizations. Its implications for practice are stated.

The purpose of this study is to gauge the effectiveness of enterprise‐wide resource planning (ERP) systems upon implementation in any commercial enterprise. Method‐wise case study used as a backdrop to narrate certain real‐life incidents that took place during and after implementation. Looks at what ERP systems should be like in the future and what they can do to speed up information access in a large/medium commercial enterprise. The results of the study have been described in the article vividly. The implementation was only a partial success. The time frame that is involved in getting 100 per cent accurate reports is not justified in this information age. The gestation period has to be cut short. Speed is of the essence in business today. Recommends that ERP systems must address the human factor if they are to succeed in the future. The emotions and feelings of the human beings who actually implement the system cannot be ignored.

The purpose of this paper is to design, implement and evaluate the usage of the password-authenticated secure channel protocol SRP to protect the communication of a mobile application to a Java Card applet. The usage of security and privacy sensitive systems on mobile devices, such as mobile banking, mobile credit cards, mobile ticketing or mobile digital identities has continuously risen in recent years. This development makes the protection of personal and security sensitive data on mobile devices more important than ever.

A common approach for the protection of sensitive data is to use additional hardware such as smart cards or secure elements. The communication between such dedicated hardware and back-end management systems uses strong cryptography. However, the data transfer between applications on the mobile device and so-called applets on the dedicated hardware is often either unencrypted (and interceptable by malicious software) or encrypted with static keys stored in applications.

To address this issue, this paper presents a solution for fine-grained secure application-to-applet communication based on Secure Remote Password (SRP-6a and SRP-5), an authenticated key agreement protocol, with a user-provided password at run-time.

By exploiting the Java Card cryptographic application programming interfaces (APIs) and minor adaptations to the protocol, which do not affect the security, the authors were able to implement this scheme on Java Cards with reasonable computation time.

Despite the remarkable expansion of microfinance over the past several decades, the industry remains in a developmental period of experimentation and rapid growth, exploring which approaches work best under different circumstances. Widespread diffusion and local adaptation of techniques and innovations from pioneering organizations such as ACCION International, Grameen Bank, FINCA, Bank Rakyat Indonesia, BancoSol, and many others fostered the emergence of a global industry that by most counts now serves more than 100 million clients. Yet along many dimensions of the industry – for example, client methodologies, information technologies and infrastructures, transparency and performance monitoring, product and service portfolios, funding structures, human resource management, health and environmental amelioration, and regulations – significant barriers remain to achieving the broad vision of microfinance as a major contributor in fighting global poverty.

The purpose of this paper is to present ReProTool Version 2.0, a software tool that is used for the European Credit Transfer System (ECTS) and the Bologna Process re‐engineering of academic programmes. The tool is the result of an 18 months project (February 2012‐July 2013) project, co‐financed by the European Regional Development Fund and the Republic of Cyprus through the Research Promotion Foundation (www.reprotool.com).

The project entails the development and pilot use of ReProTool, a software tool that will support the design and development of university academic programmes using Learning Outcomes and the European Credit Transfer System (ECTS) of the Bologna Process. The paper briefly describes the various stages of the project: Identification of User and System Requirements; System Analysis and Design; and Software Development. More specifically, it presents the results of on‐line questionnaires distributed to students and academics aiming at extracting the user requirements of the system. Based on these results and the results from interviews with experts and literature review, the system was designed. The underlying database is thus presented. The implementation details and the system architecture are also presented. Various screenshots of the system are used in the paper to exemplify the functionality of the tool.

The ECTS process and the supporting methodologies are quite complex and complicated, requiring the involvement of all education stakeholders (faculty, students, industry, etc.). The lack of a software tool to support the available methodologies and the involved stakeholders makes the process even more complex, laborious and difficult to complete. The authors are currently developing such tool. The availability of a free software tool will therefore simplify the process and help all Universities in their effort to obtain the ECTS label and help them towards the full implementation of the Bologna Process directives.

The paper presents the software tool ReProTool, which will provide support to the Tuning Methodology, also taking into consideration state‐of‐the‐art developments in the area of ECTS, Learning outcomes and the European Qualifications Framework and will thus make it possible for Universities to re‐engineer their academic programs in line with ECTS, achieve ECTS certification/label and fulfill the Bologna Process directives. This will result in the improvement of academic programs offered by Universities and the creation of compatible programmes across Europe, so that students and faculty will be able to utilize the Erasmus and other mobility programmes and participate in exchange visits. Without the use of such a tool, the application of such methodologies is really a non‐trivial, error‐prone task. This is a very demanding task and very few Universities in Europe have managed to obtain the ECTS label.

The dropout rates of open e-learning platforms are often cited as high as 97%, with many users discontinuing their use after initial acceptance. This study aims to explore this anomaly through the lens of affordances theory, revealing design–reality gaps between users' diverse goals and the possibilities for action provided by an open IT artefact.

A six-month case study was undertaken to investigate the design implications of user-perceived affordances in an EU sustainability project which developed an open e-learning platform for citizens to improve their household energy efficiency. Thematic analysis was used to reveal the challenges of user continuance behaviour based on how an open IT artefact supports users in achieving individual goals (e.g. reducing energy consumption in the home) and collective goals (lessening the carbon footprint of society).

Based on the findings, the authors inductively reveal seven affordances related to open e-learning platforms: informing, assessment, synthesis, emphasis, clarity, learning pathway and goal-planning. The findings centre on users' perception of these affordances, and the extent to which the open IT artefact catered to the goals and constraints of diverse user groups. Open IT platform development is further discussed from an iterative and collaborative perspective in order to explore different possibilities for action.

The study contributes towards research on open IT artefact design by presenting key learnings on how the designers of e-learning platforms can bridge design–reality gaps through exploring affordance personalisation for diverse user groups. This can inform the design of open IT artefacts to help ensure that system features match the expectations and contextual constraints of users through clear action-oriented possibilities.