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The strategic management literature emphasizes the concept of business intelligence (BI) as an essential competitive tool. Yet the sustainability of the firms’ competitive advantage provided by BI capability is not well researched. To fill this gap, this study attempts to develop a model for successful BI deployment and empirically examines the association between BI deployment and sustainable competitive advantage. Taking the telecommunications industry in Malaysia as a case example, the research particularly focuses on the influencing perceptions held by telecommunications decision makers and executives on factors that impact successful BI deployment. The research further investigates the relationship between successful BI deployment and sustainable competitive advantage of the telecommunications organizations. Another important aim of this study is to determine the effect of moderating factors such as organization culture, business strategy, and use of BI tools on BI deployment and the sustainability of firm’s competitive advantage.

This research uses combination of resource-based theory and diffusion of innovation (DOI) theory to examine BI success and its relationship with firm’s sustainability. The research adopts the positivist paradigm and a two-phase sequential mixed method consisting of qualitative and quantitative approaches are employed. A tentative research model is developed first based on extensive literature review. The chapter presents a qualitative field study to fine tune the initial research model. Findings from the qualitative method are also used to develop measures and instruments for the next phase of quantitative method. The study includes a survey study with sample of business analysts and decision makers in telecommunications firms and is analyzed by partial least square-based structural equation modeling.

The findings reveal that some internal resources of the organizations such as BI governance and the perceptions of BI’s characteristics influence the successful deployment of BI. Organizations that practice good BI governance with strong moral and financial support from upper management have an opportunity to realize the dream of having successful BI initiatives in place. The scope of BI governance includes providing sufficient support and commitment in BI funding and implementation, laying out proper BI infrastructure and staffing and establishing a corporate-wide policy and procedures regarding BI. The perceptions about the characteristics of BI such as its relative advantage, complexity, compatibility, and observability are also significant in ensuring BI success. The most important results of this study indicated that with BI successfully deployed, executives would use the knowledge provided for their necessary actions in sustaining the organizations’ competitive advantage in terms of economics, social, and environmental issues.

This study contributes significantly to the existing literature that will assist future BI researchers especially in achieving sustainable competitive advantage. In particular, the model will help practitioners to consider the resources that they are likely to consider when deploying BI. Finally, the applications of this study can be extended through further adaptation in other industries and various geographic contexts.

At the outset, let it be said clearly that criticism of the British Library Bibliographic Services Division (BSD) should not obscure its distinctive origins, achievements and successes.

Responds to Bob Mansfield′s critique of the author′s earlier work. Examines the criticisms put forward by Mansfield of the analysis of competence and competence‐based NVQs published in earlier issues of the Journal of European Industrial Training by Stewart and Hamlin. Provides an academic and practice‐oriented response and argues against the points expressed by Mansfield. Concludes that the original critical analysis of competence and NVQs remains valid and that Mansfield′s critique is not sustainable.

VINE is a Very Informal Newsletter produced three or four times a year by the Information Officer for Library Automation and financed by the British Library Research and Development Department. It is issued free of charge on request to interested librarians, systems staff and library college lecturers. VINE'S objective is to provide an up‐to‐date picture of work being done in U.K. library automation which has not been reported elsewhere.

Lancashire County Libraries Lancashire County Libraries have at present approximately 100 different service points divided into 14 districts. District Librarians have the authority to select books for their Libraries.

Downloading and uploading offer labour‐saving advantages and are now accepted as useful options in online searching. All aspects are here considered, from recent technical advances, applications and legal attitudes. There is also a review of current software for downloading. Recent developments mean a trend to higher internal memory and storage capacity, and greater transmission speeds. Packages now offer access to more than one host, give maximum assistance to the user without being menu‐driven and incorporate the latest developments in artificial intelligence. Disadvantages are in the length of time involved in the process and the fact that the legal issue of copyright has not yet been finalised. Database producers have turned to licensing under contract law, but there is still need to rely on user ethics, and the need for a standard permissions form is highlighted.

Argues that functional analysis has been misrepresented and misinterpreted. Refutes the idea that functional analysis claims to be objective, empirical or reductionist. Suggests rather, that it is based on a process of “interpretative understanding” of best practice and future requirements. Disputes the criticism that functional analysis ignores the importance of process in favour of simply describing the tangible results of system activity, and that it is solely concerned with the technical component of work performance, ignoring its social context.

VINE is produced at least four times a year with the object of providing up‐to‐date news of work being done in the automation of library housekeeping processes, principally in the UK. It is edited and substantially written by the Information Office for Library Automation based in Southampton University Library and supported by a grant from the British Library Research and Development Department. Copyright for VINE articles rests with the British Library Board, but opinions expressed in VINE do not necessarily reflect the views and policies of the British Library. The subscription for 1981 and 1982 for VINE is £20 for UK subscribers and £23 for overseas subscribers — subscription year runs from January to December.

VINE is produced at least four times a year with the object of providing up‐to‐date news of work being done in the automation of library housekeeping processes, principally in the UK. It is edited and substantially written by the Information Officer for Library Automation based in Southampton University Library and supported by a grant from the British Library Research and Development Department. Copyright for the articles rests with the British Library Board and opinions expressed in VINE do not necessarily reflect the views and policies of the British Library. The subscription for 1984 to VINE is: £23 for UK subscribers, £26 to overseas subscribers (including airmail delivery). Second and subsequent copies to the same address are charged at £14 for UK and £16 for overseas. VINE is available in either paper or microfiche copy and all back issues are available on microfiche.